tcvn t i Ê u c h u Ẩ n q u Ố c g i...

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TCVN T I U C H U N Q U C G I A

SA I 1: TCVN 7795:2009

Xut bn ln 1

CN H DU LCH XP HNG

Tourist Apartment Classification

H NI - 2014

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Li ni u

Tiu chun sa i 1: TCVN 7798: 2009 do Tng cc Du lch bin

son, B Vn ha, Th thao v Du lch ngh, Tng cc Tiu chun

o lng Cht lng thm nh, B Khoa hc v Cng ngh cng b.

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T I U C H U N Q U C G I A TCVN xxxx: 2014

Cn h du lch - Xp hng

Tourist apartment - Classification

1 Phm vi p dng

Tiu chun ny qui nh cc yu cu xp hng cn h du lch, khng p dng xp

hng cho cc loi c s lu tr du lch khc.

Tiu chun ny cng c th c tham kho khi thit k xy dng mi, ci to cn h du

lch.

2 Thut ng

Tiu chun ny s dng thut ng sau:

2.1

Cn h du lch (tourist apartment)

Cn h c thit k thnh mt cm c lp vi khun vin ring, c ti thiu t 5 cn h

tr ln, c trang thit b, tin nghi cho khch du lch thu. Khch c th t phc v trong thi

gian lu tr.

3 Xp hng

Cn c theo v tr, kin trc, trang thit b tin nghi, dch v, ngi qun l v nhn vin phc

v, an ninh, an ton, bo v mi trng v v sinh an ton thc phm, cn h du lch c

xp theo 5 hng: 1 sao, 2 sao, 3 sao, 4 sao, 5 sao.

4 Yu cu chung

4.1 V tr, kin trc

- V tr thun li, d tip cn, mi trng cnh quan m bo v sinh, an ton.

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- Thit k kin trc hp l, trang tr ni tht hi ha.

- Cng trnh xy dng cht lng tt, an ton.

4.2 Trang thit b, tin nghi

- Trang thit b, tin nghi m bo y , hot ng tt, cht lng ph hp vi tng hng.

- H thng in chiu sng m bo yu cu tng khu vc, cung cp in 24/24 h, c h

thng in d phng.

- H thng nc cung cp nc sch v nc cho cha chy 24/24 gi, c h thng d

tr nc sch, h thng thot nc v h thng nc thi m bo v sinh mi trng.

- H thng thng gi hot ng tt.

- H thng phng tin thng tin, lin lc y v hot ng tt.

- Trang thit b phng chng chy n theo quy nh ca c quan c thm quyn.

4.3 Dch v v mc phc v

- Dch v v cht lng phc v theo quy nh vi tng hng tng ng.

4.4 Ngi qun l v nhn vin phc v

- c o to hoc tp hun chuyn mn, nghip v, ngoi ng, vi tnh ph hp vi v tr

cng vic v hng cn h du lch.

- C sc kho ph hp vi yu cu cng vic, c kim tra sc kho nh k mt nm mt

ln (c giy chng nhn ca y t).

- Mc ng phc ng quy nh, eo ph hiu tn trn o.

4.5 Bo v mi trng, an ninh, an ton, phng chng chy n v cht lng v sinh

an ton thc phm

- Thc hin tt cc quy nh v bo v mi trng, an ninh, an ton, phng chng chy n

v cht lng v sinh an ton thc phm ca c quan c thm quyn.

5 Yu cu c th

- Yu cu ti thiu i vi hng:

+ Hng t tiu chun: t 1 sao n 2 sao;

+ Hng cao cp: 3 sao, 4 sao v 5 sao.

Cc quy nh c th vi tng hng c th hin bng sau:

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Bng 1 - Tiu ch xp hng

Tiu ch Hng t tiu chun Hng cao cp

Hng 1 sao Hng 2 sao Hng 3 sao Hng 4 sao Hng 5 sao

1 V tr, kin trc

1.1 V tr - V tr thun li, d tip cn.

- Mi trng cnh quan m bo v sinh.

Nh 1 sao. - V tr rt thun li, d tip cn bng t.

- Mi trng cnh quan sch, p.

Nh 3 sao. Nh 4 sao.

1.2 Kin trc - Thit k kin trc hp l, thun tin.

- Trang tr ni tht hi ha.

- Cng trnh xy dng cht lng tt, an ton.

Nh 1 sao, thm:

- C ng cho xe ln ca ngi tn tt.

Nh 2 sao, thm:

- Thit k kin trc p, m bo tnh thm m.

- C ng cho phng tin giao thng v cho ngi i b.

Nh 3 sao, thm:

- Thit k kin trc p, m bo tnh thm m, ph hp vi cnh quan mi trng.

- Vt liu xy dng tt.

- t nht mt cn h cho ngi tn tt i bng xe ln.

Nh 4 sao, thm:

- Thit k kin trc c bit, sang trng, thm m, ph hp vi cnh quan mi trng. Ton cnh c thit k thng nht.

1.3 Snh n tip

- Din tch 10 m2.

- Din tch 35 m2.

- C phng v sinh.

- Din tch 50 m2.

- C phng v sinh cho nam v n ring.

- Din tch 80 m2.

- C phng v sinh cho nam v n ring.

- C phng v sinh cho ngi tn tt i bng xe ln.

1.4 Ni xe - C ni xe cho khch trong hoc gn

- Ni xe cho khch trong khu vc cn h,




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khu vc cn h. cho 20% s cn h. cho 30% s cn h. cho 40% s cn h.

cho 50% s cn h.

1.5 Cnh quan khu vc cng cng

- Cy xanh t nhng ni cng cng.

Nh 2 sao. - C sn vn, cy xanh v cy xanh t nhng ni cng cng.

Nh 4 sao.

1.6 Cc loi cn h v c cu mt cn h du lch

- Mt bung ng (bung hai ging n hoc bung mt ging i hoc bung n).

- Mt phng v sinh.

- Mt phng khch chung vi bp.

Nh 1 sao, thm:

- Hai bung ng (bung hai ging n hoc bung mt ging i v mt bung n).

- Mt phng v sinh.


Nh 2 sao, thm:


- Hai phng v sinh.


Nh 3 sao, thm:

- Ba bung ng (bung hai ging n hoc bung mt ging i v hai bung n).

- Ba phng v sinh.

- Mt phng khch.

- Mt phng bp.

- Mt phng m ( ca ra vo).

Nh 4 sao.

1.7 Din tch mt cn h du lch

45 m2. 60 m2. 75 m2. 120 m2. 140 m2.

1.8 Din tch cc khu vc trong mt cn h du lch

1.8.1 Bung ng

- Bung mt ging n 10 m2.

- Bung hai ging n hoc mt ging


- Bung hai ging n hoc mt ging i 14






- Bung hai ging n hoc mt ging

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i 12 m2. m2. m2. m2. i 22 m2.

1.8.2 Phng v sinh

3 m2. Nh 1 sao. 4 m2. 5 m2. 6 m2.

1.8.3 Phng khch, phng n v bp

- Phng khch, phng n chung vi bp

- Phng khch

- Phng n v bp

32 m2.

32 m2.

35 m2.

40 m2.

10 m2.

45 m2.

15 m2.

1.8.4 Phng m

3 m2 4 m2

1.9 Nh hng, bar, bp

- Mt quy bar. - Mt nh hng c quy bar.

- Mt nh hng.

- Mt quy bar.

Nh 4 sao.

1.10 Phng hp

- Mt phng hp. Nh 4 sao.

2 Trang thit b, tin nghi (theo mc 4.2 Yu cu chung), thm cc yu cu c th sau:

2.1 Cht lng, bi tr, trang tr

- Cht lng tt, hot ng tt.

Nh 1 sao. Nh 2 sao, thm:

- ng b.

Nh 3 sao, thm:

- Cht lng cao.

Nh 4 sao, thm:

- Hin i, sang trng.

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- Bi tr hp l.

- Mu sc hi ha.

- Trang tr ni tht p. - Trang tr ngh thut.

2.2 Bung ng, phng khch v phng v sinh, phng n v bp trong cn h

2.2.1 Bung ng

- Ging n: 0,9 m x 2 m; ging i: 1,5 m x 2 m.

- T u ging.

- T ng qun o c mc treo bn trong.

- Gi hnh l.

- Bn gh lm vic c gng soi, n bn.

- Mt nhn gn trn ca.

- Ca c cht an ton.

- m v chn c ga bc, gi c v bc.

- Rm ca s hai lp.

- iu ho khng kh (tr nhng vng kh hu n i).

Nh 1 sao.

Nh 2 sao, thm:

- Ging n 1,2 m x 2 m; ging i 1,6 m x 2 m.

- m dy 20 cm.

- n u ging iu chnh c sng.

- Lp chn sng cho rm ca s.

- Giy hoc hp mt lau giy.

- Bn chi qun o.

- Ti kim ch.

- Tranh nh ngh thut treo tng.

- Kt an ton cho 30% s cn h.

- Tivi (cho bung hai ging n hoc mt

Nh 3 sao, thm:

- Thm tri sn cht lng cao hoc sn g.

- Bng iu khin thit b in t t u ging.


- Tivi (cho cc bung ng).

Nh 4 sao, thm:

- kha t dng th.


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- in thoi.

- n trn.

- n u ging.

- cm in.

- Thit b bo chy.

- Bnh nc lc, cc thu tinh.

- Gt tn.

- Dp i trong phng.

- St ng rc.

- Cp ti liu gm: ni quy, hng dn s dng in thoi, danh b in thoi, knh tivi, dch v v gi dch v.

- Bn hng dn khch bo v mi trng.

- Bng thng bo ngh khng lm phin v ngh dn phng.

ging i).

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2.2.2 Phng khch

- B salon.

- Tivi.

- T lnh 50 lt.

- in thoi.

- St ng rc.

- Gt tn, m un nc, b m chn.

- Cc thy tinh, tch ung tr, c ph.

- iu ha nhit .

- n trn.

- Thit b bo chy.

Nh 1 sao.

Nh 2 sao, thm:

- m un nc siu tc.

- Tranh nh ngh thut treo tng.

- Tr, c ph, ng, sa ti nh min ph.

- Bn l v cu l.

Nh 3 sao, thm:


- n khu vc b salon.

- ng truyn internet tc cao.

- Gng soi c ngi.

Nh 4 sao.

2.2.3 Phng v sinh

- Chu ra mt c gng soi.

- n trn.

- n trn gng soi.

- Du gi u, du x.

- X phng.

- Bn chi nh rng, kem nh rng.

Nh 1 sao.

Nh 2 sao, thm:

- B t chu ra mt.

- Dao co ru.

- cm in cho thit b co ru.

- Khn chi chn.

- Phng tm ng.

- Sa tm.

Nh 3 sao, thm:

- Khn lau tay.

- Kem dng da.

- o chong sau tm.

- Phng tm ng hoc bn tm nm c rm che.

- n khu vc phng tm ng v bn tm

Nh 4 sao, thm:

- Cn sc khe.

- Phng tm ng cho 30% s cn h v bn tm nm cho 100% s cn h.

- My sy qun o.

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- Khn mt, khn tm.

- Vi tm hoa sen.

- Bnh nc nng.

- Gi khn cc loi.

- Mc treo qun o.

- Bn cu, giy v sinh.

- Thng rc c np.

- cm in.

- Thit b thng gi.

- Ti ng git l.

- M chp tc.

- Bng tm.

- My sy tc.

- Ti ng bng v sinh.

- Vi nc di ng cnh bn cu.

nm.

2.2.4 Phng n v bp

- T lnh 120 lt.

- Bp nu v dng c ch bin mn n.

- T ng dng c ch bin mn n.

- Bn gh.

- Dng c n ung v t ng.

Nh 1 sao.

Nh 2 sao, thm:

- L nng hoc l vi sng.

Nh 3 sao, thm:

- L nng v l vi sng.

- T lnh 180 lt.

- My git.

- iu ha nhit .

Nh 4 sao, thm:

- My ra bt.

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- Chu ra, vi nc, nc nng.

- Cht ty ra v dng c ty ra.

- Thit b thng gi.

- Thit b bo chy.

- n tch in.

- Thit b chn lc m, rc.

2.3 Nh hng, bar, bp chung ca cn h

- Bn, gh cho khch.

- T ng dng c phc v ung.

- Dng c phc v cho ung.

- Trang thit b, dng c ch bin ung.

- Chu ra.

- H thng thot nc chm.

- Dng c v cht ty ra, v sinh.

- Thng rc c np.

Nh 2 sao, thm:

- Bn son chia, s ch, ch bin mn n.

- Mt bn son chia, s ch, ch bin mn n lm bng vt liu khng thm nc.

- T ng dng c phc v n, ung.

- Dng c phc v cho mn n, ung.

- Trang thit b, dng c ch bin mn n, ung.

Nh 3 sao, thm:

- Trang thit b phc v mn n t chn.

- Trang thit b phc v n ti bung ng.

Nh 4 sao.

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- nh sng hoc chiu sng tt.

- Thng gi tt.

- Cc loi t lnh bo qun thc phm.

- Chu ra cho s ch, ch bin ring.

- C chn lc rc, m.

- H thng ht mi hot ng tt.

- iu ha khng kh cho nh hng, bar.

2.4 Thang my

- T bn tng tr ln (k c tng trt) c thang my.

Nh 1 sao. - T ba tng tr ln (k c tng trt) c thang my.

Nh 3 sao, thm:

- Thang my cho nhn vin.

- Thang my cho ngi tn tt i bng xe ln.

Nh 4 sao.

3 Dch v v mc phc v

3.1 Cht lng phc v

- ng quy trnh k thut nghip v.

- Thi thn thin


- Tay ngh k thut cao.

Nh 3 sao, thm:

- C s phi hp cht ch gia cc b phn trong phc v khch.

- m bo tnh chuyn nghip trong phc v.

Nh 4 sao, thm:

- Cht lng phc v hon ho.

- Nhanh nhn, nhit tnh, chu o.

3.2 Phc v - V sinh phng ng Nh 1 sao, thm: Nh 2 sao, thm: Nh 3 sao, thm: Nh 4 sao, thm:

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bung ng mt ngy mt ln.

- Thay ga bc chn, bc m v v gi ba ngy mt ln hoc khi c khch mi.

- Thay khn mt, khn tm mt ngy mt ln.

- Thay ga bc chn, bc m v v gi hai ngy mt ln hoc khi c khch mi.

- Thay ga bc chn, bc m v v gi mt ngy mt ln hoc khi c khch mi.

- Nhn vin trc bung 24/24 gi.

- t hoa ti khi c khch.

- t qu ti khi c khch.

- t mt loi tp ch.

3.3 Phc v n ung

- Phc v ung n gin, d ch bin.

- Phc v mn n, ung cht lng tt.

- Phc v n ung t 6 gi n 22 gi.

- Phc v mn n, ung cao cp.

- Dch v n sng t chn.

- Phc v n ung ti bung ng.


Nh 4 sao.

3.4 Dch v khc

- Git l.

- n tip khch, trc bo v 24/24 gi.

- Gi tin, vt qu cho khch.

- in thoi, internet.

- nh thc khch.

Nh 1 sao, thm:

- Quy bn hng lu nim, tp ha.

Nh 2 sao, thm:

- Mt phng hp 50 gh v trang thit b phc v hp.

- Phng tp th thao.

- Quy thc phm.

Nh 3 sao, thm:

- Ca hng mua sm ( dng, thc phm).

- Cu lc b gii tr, th thao.

- Cho thu dng c th thao.

Nh 4 sao, thm:

- Chm sc sc p.

- Ct tc thm m.

- Sn tennis (p dng i vi cn h khu ngh dng).

- B bi (c bin ch

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- Chuyn hnh l cho khch.

- B bi (c bin ch dn su, c nhn vin trc cu h).

- Dch v vn chuyn khch, i l du lch.

- Chm sc sc khe.

- Khu vui chi gii tr cho tr em.

- Phng y t c bc s trc.

- C wifi khu vc snh.

dn su, c nhn vin trc cu h, c khn tm, gh nm).

- B bi cho tr em (c bin ch dn su, c nhn vin trc cu h).

- Trng gi tr.

- C wifi cc khu vc dch v.

4 Ngi qun l v nhn vin phc v

4.1 Trnh chuyn mn nghip v, ngoi ng

Ngi qun l:

- Tt nghip trung cp du lch, nu tt nghip trung cp ngnh khc phi qua lp bi dng qun l lu tr du lch, an ninh, an ton, phng chng chy n, bo v mi trng, cht lng v sinh an ton thc

Ngi qun l:

- Tt nghip cao ng du lch, nu tt nghip cao ng ngnh khc phi qua lp bi dng qun l lu tr du lch, an ninh, an ton, phng chng chy n, bo v mi trng, cht lng v sinh an ton thc

Ngi qun l:

- Tt nghip i hc du lch, nu tt nghip i hc ngnh khc phi qua lp bi dng qun l lu tr du lch, an ninh, an ton, phng chng chy n, bo v mi trng, cht lng v sinh an ton thc

Ngi qun l:

- Tt nghip i hc du lch, nu tt nghip i hc ngnh khc phi qua lp bi dng qun l lu tr du lch, an ninh, an ton, phng chng chy n, bo v mi trng, cht lng v sinh an

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phm hoc c chng ch ca VTCB (1).

- Mt nm kinh nghim trong ngh.

phm.

- Hai nm kinh nghim trong ngh.

- Giao tip tt mt ngoi ng.

phm.

- Ba nm kinh nghim trong ngh.

- Thng tho mt ngoi ng.

ton thc phm.

- Bn nm kinh nghim trong ngh.

- Thng tho mt ngoi ng v giao tip tt mt ngoi ng khc.

Trng cc b phn dch v:

- Tt nghip s cp ngh tng ng hoc c chng ch ca VTCB (1), nu tt nghip s cp ngh khc phi qua lp bi dng nghip v.

- Mt nm kinh nghim trong ngh.

- Trng b phn l tn giao tip tt mt ngoi ng v s dng c vi tnh vn phng.


- Tt nghip trung cp ngh tng ng hoc c chng ch ca VTCB (1), nu tt nghip trung cp ngh khc phi qua lp bi dng nghip v.

- Hai nm kinh nghim trong ngh.

- Giao tip tt mt ngoi ng trong phm vi ngh (ring trng b phn l tn thng tho mt ngoi ng).

- S dng tt vi tnh vn phng.


- Tt nghip cao ng ngh tng ng hoc c chng ch ca VTCB (1), nu tt nghip cao ng ngh khc phi qua lp bi dng nghip v.

- Ba nm kinh nghim trong ngh.

- Thng tho mt ngoi ng (ring trng b phn l tn thng tho mt ngoi ng v giao tip tt mt ngoi ng khc).




- Bn nm kinh nghim trong ngh.



- Nhn vin phc - Nhn vin phc v: - Nhn vin phc v: - Nhn vin phc v: - Nhn vin phc v:

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v:

+ Qua lp tp hun nghip v (tr trng hp c vn bng, chng ch nghip v do c s o to c thm quyn cp).

- Nhn vin trc tip phc v khch: giao tip tt mt ngoi ng trong phm vi ngh.

+ 20% c chng ch ngh hoc chng ch ca VTCB (1).

+ 80% qua lp tp hun nghip v.

- Nhn vin trc tip phc v khch: giao tip tt mt ngoi ng trong phm vi ngh.

- Nhn vin l tn:

+ Giao tip tt mt ngoi ng.

+ S dng c vi tnh vn phng.

+ 50% c chng ch ngh hoc c chng ch ca VTCB (1).


- Nhn vin trc tip phc v khch: thng tho mt ngoi ng.

- Nhn vin l tn:

+ Thng tho mt ngoi ng.

+ S dng tt vi tnh vn phng.

+ 70% c chng ch ngh hoc c chng ch ca VTCB (1).




- Nhn vin l tn:

+ Thng tho mt ngoi ng v giao tip tt mt ngoi ng khc.


+ 70% tt nghip trung cp du lch hoc c chng ch ca VTCB (1).




- Nhn vin l tn:

+ Thng tho mt ngoi ng v giao tip tt mt ngoi ng khc.


4.2 Trang phc

- Mc ng phc ng quy nh.

- eo ph hiu tn trn o.

Nh 1 sao.

Nh 2 sao, thm:

- Thun tin, kiu dng ph hp vi chc danh v v tr cng vic.

Nh 3 sao, thm:

- Cht liu tt, kiu dng p, c phong cch ring.

Nh 4 sao, thm:

- Trang phc lm vic c b phn git l ca cn h m nhim.

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- Mu sc hi ha.

5 Bo v mi trng, an ninh, an ton, phng chng chy n v cht lng v sinh an ton thc phm

5.1 Bo v mi trng

- Thc hin tt cc quy nh v bo v mi trng.


- C k hoch v bin php bo v mi trng.

- C cn b kim nhim v qun l bo v mi trng. - Thc hin cc bin php phn loi v qun l cht thi.


- C cn b chuyn trch v qun l bo v mi trng.

- Thc hin kim ton xanh (2).

5.2 An ninh, an ton, phng chng chy n v cht lng v sinh an ton thc phm

- Thc hin tt cc quy nh v an ninh, an ton, phng chng chy n v cht lng v sinh an ton thc phm ca c quan c thm quyn.

Nh 1 sao.


- H thng camera.

Nh 4 sao.

CH THCH:

(1) VTCB: Vit tt tn ting Anh (Vietnam Certfication Board) Hi ng cp chng ch ngh du lch Vit Nam.

(2) Kim ton xanh: Kim ton v hiu qu ca cc hot ng qun l, bo v mi trng ca cn h du lch.

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6 Phng php nh gi (xem Ph lc A)

6.1 Nguyn tc nh gi

- Cc tiu ch nh gi xp hng i vi cn h du lch c quy nh chm im nh sau:

+ Chm im 0 i vi tiu ch khng c hoc khng t yu cu ca hng tng ng;

+ Chm im 1 i vi tiu ch t yu cu ca hng tng ng.

6.2 Tng im ti thiu i vi tng hng

- Hng 1 sao: 95% cc tiu ch trong tng s cc tiu ch yu cu i vi cn h du lch hng

1 sao t im 1, tc l t xxx im.









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Ph lc A

(quy nh)

Phng php nh gi xp hng cn h du lch

Tn cn h du lch :

a ch :

in thoi : Fax: E mail:

Website :

Ngy, thng, nm :

Ngi chm im :

Tiu ch Yu cu i

vi hng sao

nh gi, chm im

im 0 im 1

1 V tr, kin trc

1.1 V tr

- V tr thun li, d tip cn. 1, 2

- V tr rt thun li, d tip cn bng t.

3, 4, 5

- Mi trng cnh quan m bo v

sinh.

1, 2

- Mi trng, cnh quan sch, p. 3, 4, 5

1.2 Kin trc

- Thit k kin trc hp l, thun tin.

1, 2, 3, 4, 5

- Trang tr ni tht hi ha. 1, 2, 3, 4, 5

- Thit k kin trc p, m bo

tnh thm m.

3

- Thit k kin trc p, m bo tnh thm m, ph hp vi cnh quan mi trng.

4

- Thit k kin trc c bit, sang trng, thm m, ph hp vi cnh quan mi trng. Ton cnh c thit k thng nht.

5

- Cng trnh xy dng cht lng

tt, an ton.

1, 2, 3, 4, 5

- Vt liu xy dng tt. 4, 5

- C ng cho xe c gii v cho ngi i b.

3, 4, 5

- C ng cho xe ln ca ngi

tn tt.

2, 3, 4, 5

- C cn h cho ngi tn tt i 4, 5

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Tiu ch Yu cu i

vi hng sao

nh gi, chm im

im 0 im 1

bng xe ln.

1.3 Snh n tip

- Din tch 10 m2. 2

- Din tch 35 m2, c phng v sinh. 3

- Din tch 50 m2, c phng v sinh cho nam v n ring.

4

- Din tch 80 m2, c phng v sinh cho nam v n ring.

5

- Phng v sinh cho ngi tn tt i

bng xe ln.

5

1.4 Ni xe

- C ni xe cho khch trong hoc

gn khu vc cn h.

1

- Ni xe cho khch trong khu vc

cn h, cho 20% s cn h.

2



3



4



5

1.5 Cnh quan khu vc cng

cng

- Cy xanh t nhng ni cng

cng.

2, 3

- Sn vn, cy xanh v cy xanh t nhng ni cng cng.

4, 5

1.6 C cu cc hoi cn h v

quy m mt cn h du lch

- Mt bung ng (bung hai ging n hoc bung mt ging i hoc bung n).

- Mt phng v sinh.


1, 2, 3, 4, 5


- Mt phng v sinh.


2, 3, 4, 5


3, 4, 5

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im 0 im 1

- Hai phng v sinh.


- Ba bung ng (bung hai ging n hoc bung mt ging i v hai bung n).

- Ba phng v sinh.

- Mt phng khch.

- Mt phng bp.

- Mt phng m ( ca ra vo).

4, 5

1.7 Din tch mt cn h du lch

45 m2 1

60 m2 2

75 m2 3

120 m2 4

140 m2 5

1.8 Din tch cc khu vc trong

mt cn h du lch

1.8.1 Bung ng


- Bung hai ging n hoc mt ging i 12 m2.

1


- Bung hai ging n hoc mt

ging i 14 m2.

2



ging i 18 m2.

3



ging i 20 m2.

4



ging i 22 m2.

5

1.8.2 Phng v sinh

3 m2 1, 2

4 m2 3

5 m2 4

6 m2 5

1.8.3 Phng khch v bp

- Phng khch chung vi bp

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Tiu ch Yu cu i

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nh gi, chm im

im 0 im 1

+ 32 m2

+ 35 m2

1, 2

3

- Phng khch

+ 40 m2

+ 45 m2

4

5

- Bp

+ 10 m2

+ 15 m2

4

5

1.8.4 Phng m

+ 3 m2

+ 4 m2

4

5

2 Trang thit b, tin nghi

2.1 Cht lng, bi tr, trang tr

- Cht lng tt, hot ng tt. 1, 2, 3

- Cht lng cao, hot ng tt. 4

- Cht lng cao, hin i, hot

ng tt.

5

- Bi tr hp l, mu sc hi ha. 1, 2, 3, 4, 5

- ng b. 3, 4, 5

- Trang tr ni tht p. 4, 5

- Sang trng, trang tr ngh thut. 5

2.2 Bung ng, phng khch v

phng v sinh, phng n v bp

trong cn h

2.2.1 Bung ng

- Ging n: 0,9 m x 2 m; ging i: 1,5 m x 2 m.

1, 2

- Ging n 1,2 m x 2 m; ging i 1,6 m x 2 m.

3, 4, 5

- m dy 20 cm. 3, 4, 5

- T u ging. 1, 2, 3, 4, 5

- T ng qun o c mc treo bn trong.

1, 2, 3, 4, 5

- Gi hnh l. 1, 2, 3, 4, 5

- Bn gh lm vic c gng soi, n bn.

1, 2, 3, 4, 5

- Mt nhn gn trn ca. 1, 2, 3, 4, 5

- Ca c cht an ton. 1, 2, 3, 4, 5

- m v chn c ga bc, gi c v 1, 2, 3, 4, 5

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im 0 im 1

bc.

- Rm ca s hai lp. 1, 2, 3, 4, 5

- Lp chn sng cho rm ca s. 3, 4, 5

- iu ho khng kh (tr nhng vng kh hu n i).

1, 2, 3, 4, 5

- in thoi. 1, 2, 3, 4, 5

- n trn, n u ging. 1, 2, 3, 4, 5

- n u ging iu chnh c sng.

3, 4, 5

- Bng iu khin thit b in t t u ging.

4, 5

- cm in. 1, 2, 3, 4, 5

- Thit b bo chy. 1, 2, 3, 4, 5

- Bnh nc lc, cc thu tinh. 1, 2, 3, 4, 5

- Gt tn. 1, 2, 3, 4, 5

- Dp i trong phng. 1, 2, 3, 4, 5

- St ng rc. 1, 2, 3, 4, 5

- Cp ti liu gm: ni quy, hng dn s dng in thoi, danh b in thoi, knh tivi, dch v v gi dch v.

1, 2, 3, 4, 5

- Bn hng dn khch bo v mi trng.

1, 2, 3, 4, 5

- Bng thng bo ngh khng lm phin v ngh dn phng.

1, 2, 3, 4, 5

- Giy hoc hp mt lau giy. 3, 4, 5

- Bn chi qun o. 3, 4, 5

- Ti kim ch. 3, 4, 5

- Tranh nh ngh thut treo tng. 3, 4, 5

- Kt an ton cho 30% s cn h. 3



- Tivi (cho bung hai ging n hoc mt ging i).

3

- Tivi (cho cc bung ng). 4, 5


4, 5

- kha t dng th. 5

2.2.2 Phng khch

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Tiu ch Yu cu i

vi hng sao

nh gi, chm im

im 0 im 1

- B salon. 1, 2, 3, 4, 5

- n khu vc b sa lon. 4, 5

- Tivi. 1, 2, 3, 4, 5

- T lnh 50 lt. 1, 2, 3, 4, 5

- in thoi. 1, 2, 3, 4, 5

- St ng rc. 1, 2, 3, 4, 5

- Gt tn, m un nc, b m chn.

1, 2, 3, 4, 5

- Cc thy tinh, tch ung tr, c ph.

1, 2, 3, 4, 5

- Tr, c ph, ng, sa ti nh min ph.

3, 4, 5

- Thit b bo chy. 1, 2, 3, 4, 5

- m un nc siu tc. 3, 4, 5

- Tranh nh ngh thut treo tng. 3, 4, 5


4, 5

- ng truyn internet tc cao. 4, 5

- Gng soi c ngi. 4, 5

- Bn l v cu l. 3, 4, 5

2.2.3 Phng v sinh

- Chu ra mt c gng soi. 1, 2, 3, 4, 5

- B t chu ra mt. 3, 4, 5

- n trn gng soi. 1, 2, 3, 4, 5

- n trn. 3, 4, 5

- n khu vc phng tm ng v bn tm.

4, 5

- Du gi u, du x. 1, 2, 3, 4, 5

- Sa tm. 3, 4, 5

- Kem dng da. 4, 5

- X phng. 1, 2, 3, 4, 5

- Bn chi nh rng, kem nh rng.

1, 2, 3, 4, 5

- Khn mt, khn tm. 1, 2, 3, 4, 5

- Khn chi chn. 3, 4, 5

- Khn lau tay. 4, 5

- Vi tm hoa sen. 1, 2

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Tiu ch Yu cu i

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im 0 im 1

- Phng tm ng. 3

- Phng tm ng hoc bn tm nm c rm che.

4

- Phng tm ng cho 30% s cn h v bn tm nm cho 100% s cn h.

5

- Bnh nc nng. 1, 2, 3, 4, 5

- Gi khn cc loi. 1, 2, 3, 4, 5

- Mc treo qun o. 1, 2, 3, 4, 5

- Bn cu, giy v sinh. 1, 2, 3, 4, 5

- Vi nc di ng cnh bn cu. 3, 4, 5

- Thng rc c np. 1, 2, 3, 4, 5

- cm in. 1, 2, 3, 4, 5

- cm in cho thit b co ru. 3, 4, 5

- Dao co ru. 3, 4, 5

- Thit b thng gi. 1, 2, 3, 4, 5

- Ti ng git l. 1, 2, 3, 4, 5

- M chp tc. 3, 4, 5

- Bng tm. 3, 4, 5

- My sy tc. 3, 4, 5

- Ti ng bng v sinh. 3, 4, 5

- o chong sau tm. 4, 5

- Cn sc khe. 5

- My sy qun o. 5

2.2.4 Phng n v bp

- T lnh 120 lt. 1, 2, 3

- T lnh 180 lt. 4, 5

- Bp nu v dng c ch bin mn n.

1, 2, 3, 4, 5

- T ng dng c ch bin mn n. 1, 2, 3, 4, 5

- Bn gh. 1, 2, 3, 4, 5

- Dng c n ung v t ng. 1, 2, 3, 4, 5

- Chu ra, vi nc, nc nng. 1, 2, 3, 4, 5

- Cht ty ra v dng c bp. 1, 2, 3, 4, 5

- Thit b thng gi. 1, 2, 3, 4, 5

- Thit b bo chy. 1, 2, 3, 4, 5

- n tch in. 1, 2, 3, 4, 5

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Tiu ch Yu cu i

vi hng sao

nh gi, chm im

im 0 im 1

- Thit b chn lc m, rc. 1, 2, 3, 4, 5

- L nng hoc l vi sng. 3, 4, 5

- L nng v l vi sng. 4, 5

- My git. 4, 5

- iu ha nhit . 4, 5

2.3 Nh hng, bar, bp chung ca

cn h

- Bn, gh cho khch. 2, 3, 4, 5

- T ng dng c phc v ung. 2, 3, 4, 5

- T ng dng c phc v n. 3, 4, 5

- Dng c phc v cho ung. 2, 3, 4, 5

- Dng c phc v cho n. 3, 4, 5

- Trang thit b, dng c ch bin ung.

2, 3, 4, 5

- Trang thit b, dng c ch bin n.

3, 4, 5

- Chu ra. 2

- Chu ra cho s ch, ch bin ring.

3, 4, 5

- Mt bn son chia, s ch, ch bin mn n lm bng vt liu khng thm nc.

3, 4, 5

- Trang thit b phc v mn n t chn.

4, 5

- Trang thit b phc v n ti bung ng.

4, 5

- Cc loi t lnh bo qun thc phm.

2, 3, 4, 5

- H thng thot nc chm. 2, 3, 4, 5

- C chn lc rc, m. 3, 4, 5

- Dng c v cht ty ra, v sinh. 2, 3, 4, 5

- Thng rc c np. 2, 3, 4, 5

- nh sng hoc chiu sng tt. 2, 3, 4, 5

- Thng gi tt. 2, 3, 4, 5

- H thng ht mi hot ng tt. 3, 4, 5

- iu ha khng kh cho nh hng,

bar.

3, 4, 5

2.4 Thang my

- T bn tng tr ln (k c tng 1, 2

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Tiu ch Yu cu i

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im 0 im 1

trt) c thang my.

- T ba tng tr ln (k c tng trt)

c thang my.

3, 4, 5

- Thang my cho nhn vin. 4, 5

- Thang my cho ngi tn tt i

bng xe ln.

4, 5

2.5 H thng in

- H thng in chiu sng m bo yu cu tng khu vc.

1, 2, 3, 4, 5

- Cung cp in 24/24 gi. 1, 2, 3, 4, 5

- C h thng in d phng. 1, 2, 3, 4, 5

2.6 H thng nc

- H thng nc cung cp nc sch v nc cho cha chy 24/24 gi, c h thng d tr nc.

1, 2, 3, 4, 5

- H thng thot nc m bo v sinh mi trng.

1, 2, 3, 4, 5

2.7 H thng thng gi, iu ha khng kh cc khu vc

- H thng thng gi hot ng tt. 1, 2, 3, 4, 5

- iu ha khng kh cc khu vc dch v (khng p dng i vi ni c kh hu n i).

3

- iu ha khng kh hai chiu cc khu vc dch v (khng p dng i vi ni c kh hu n i).

4

- iu ha khng kh trung tm hai chiu cc khu vc dch v (khng p dng i vi ni c kh hu n i).

5

2.8 H thng phng tin thng tin, lin lc

- H thng phng tin thng tin, lin lc y v hot ng tt.

1, 2, 3, 4, 5

3 Dch v v mc phc v

3.1 Cht lng phc v

- ng quy trnh k thut nghip v. 1, 2, 3, 4, 5

- Thi thn thin. 1, 2, 3, 4, 5

- Tay ngh k thut cao. 3, 4, 5

- C s phi hp cht ch gia cc

b phn trong phc v khch.

4, 5

- m bo tnh chuyn nghip trong 4, 5

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Tiu ch Yu cu i

vi hng sao

nh gi, chm im

im 0 im 1

phc v.

- Cht lng phc v hon ho. 5

- Nhanh nhn, nhit tnh chu o. 5

3.2 Phc v bung ng

- V sinh phng ng mt ngy mt ln.

1, 2, 3, 4, 5

- Thay ga bc chn, bc m v v gi ba ngy mt ln hoc khi c khch mi.

1

- Thay ga bc chn, bc m v v gi hai ngy mt ln hoc khi c khch mi.

2

- Thay ga bc chn, bc m v v gi mt ngy mt ln hoc khi c khch mi.

3, 4, 5

- Thay khn mt, khn tm mt

ngy mt ln.

1, 2, 3, 4, 5

- Nhn vin trc bung 24/24 gi. 3, 4, 5

- t hoa ti khi c khch. 3, 4, 5

- t qu ti khi c khch. 4, 5

- t mt loi tp ch. 5

3.3 Phc v n ung

- Phc v ung n gin, d ch bin.

2

- Phc v mn n, ung cht lng tt.

3

- Phc v mn n, ung cao cp. 4, 5


3


4, 5

- Dch v n sng t chn. 4, 5

- Phc v n ung ti bung ng. 4, 5

3.4 Dch v khc

- Git l. 1, 2, 3, 4, 5

- n tip khch, trc bo v 24/24 gi.

1, 2, 3, 4, 5

- Gi tin, vt qu cho khch. 1, 2, 3, 4, 5

- in thoi, internet. 1, 2, 3, 4, 5

- nh thc khch. 1, 2, 3, 4, 5

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Tiu ch Yu cu i

vi hng sao

nh gi, chm im

im 0 im 1

- Chuyn hnh l cho khch. 1, 2, 3, 4, 5

- Quy bn hng lu nim, tp ha. 2, 3, 4, 5

- Ca hng mua sm ( dng, thc phm).

4, 5

- Quy thc phm. 3

- Mt phng hp 50 gh v trang thit b phc v hp.

3, 4, 5

- Phng tp th thao. 3, 4, 5

- Cu lc b gii tr, th thao. 4, 5

- Cho thu dng c th thao. 4, 5

- Khu vui chi gii tr cho tr em. 4, 5

- B bi (c bin ch dn su, c nhn vin trc cu h).

4

- B bi (c bin ch dn su, c nhn vin trc cu h, c khn tm, gh nm).

5

- B bi cho tr em (c bin ch dn su, c nhn vin trc cu h).

5

- Dch v vn chuyn khch, i l du lch.

4, 5

- Chm sc sc khe. 4, 5

- Chm sc sc p. 5

- Ct tc thm m. 5

- Sn tennis (p dng i vi cn h khu vc ngh dng).

5

- Trng gi tr. 5

- Phng y t c bc s trc 4, 5

- C wifi khu vc snh. 4, 5

- C wifi cc khu vc dch v. 5

4 Ngi qun l v nhn vin phc v

4.1 Trnh chuyn mn nghip v, ngoi ng

Ngi qun l:

- Tt nghip trung cp du lch, nu tt nghip trung cp ngnh khc phi qua lp bi dng qun l lu tr du lch, an ninh, an ton, phng chng chy n, bo v mi trng, cht lng v sinh an ton thc phm hoc c chng ch ca VTCB (1).

2

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Tiu ch Yu cu i

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im 0 im 1

- Tt nghip cao ng du lch, nu tt nghip cao ng ngnh khc phi qua lp bi dng qun l lu tr du lch, an ninh, an ton, phng chng chy n, bo v mi trng, cht lng v sinh an ton thc phm.

3

- Tt nghip i hc du lch, nu tt nghip i hc ngnh khc phi qua lp bi dng qun l lu tr du lch, an ninh, an ton, phng chng chy n, bo v mi trng, cht lng v sinh an ton thc phm.

4, 5

- Mt nm kinh nghim trong ngh. 2

- Hai nm kinh nghim trong ngh. 3

- Ba nm kinh nghim trong ngh. 4

- Bn nm kinh nghim trong ngh. 5

- Giao tip tt mt ngoi ng. 3

- Thng tho mt ngoi ng. 4


5


- Tt nghip s cp ngh tng ng hoc c chng ch ca VTCB (1), nu tt nghip s cp ngh khc phi qua lp bi dng nghip v.

2

- Tt nghip trung cp ngh tng ng hoc c chng ch ca VTCB (1), nu tt nghip trung cp ngh khc phi qua lp bi dng nghip v.

3


4, 5

- Mt nm kinh nghim trong ngh. 2

- Hai nm kinh nghim trong ngh. 3

- Ba nm kinh nghim trong ngh. 4

- Bn nm kinh nghim trong ngh. 5

- Giao tip tt mt ngoi ng trong phm vi ngh.

3


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Tiu ch Yu cu i

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im 0 im 1


5

- S dng tt vi tnh vn phng. 3, 4, 5

Trng b phn l tn:

- Giao tip tt mt ngoi ng v s dng c vi tnh vn phng.

2

- Thng tho mt ngoi ng v s

dng tt vi tnh vn phng.

3

- Thng tho mt ngoi ng v giao

tip tt mt ngoi ng khc; s

dng tt vi tnh vn phng.

4, 5

Nhn vin phc v:

- Qua lp tp hun nghip v (tr trng hp c vn bng, chng ch nghip v do c s o to c thm quyn cp).

1

- 20% c chng ch ngh hoc chng ch ca VTCB (1).

- 80% qua lp tp hun nghip v.

2

- 50% c chng ch ngh hoc c chng ch ca VTCB (1).


3

- 70% c chng ch ngh hoc c chng ch ca VTCB (1).


- S dng c vi tnh vn phng.

4, 5

Nhn vin trc tip phc v

khch:

- Giao tip tt mt ngoi ng trong phm vi ngh.

1, 2

- Thng tho mt ngoi ng. 3, 4, 5

- Nhn vin l tn:

- Giao tip tt mt ngoi ng. 2



4


5

- S dng c vi tnh vn phng. 2

- S dng tt vi tnh vn phng. 3, 4, 5

4.2 Trang phc

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Tiu ch Yu cu i

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nh gi, chm im

im 0 im 1

- Mc ng phc ng quy nh. 1, 2, 3, 4, 5

- eo ph hiu tn trn o. 1, 2, 3, 4, 5

- Thun tin, kiu dng ph hp vi chc danh v v tr cng vic.

3, 4, 5

- Mu sc hi ha. 3, 4, 5

- Cht liu tt, kiu dng p, c phong cch ring.

4, 5

- Trang phc lm vic c b phn

git l ca cn h m nhim.

5

5 Bo v mi trng, an ninh, an ton, phng chng chy n v cht lng

v sinh an ton thc phm

5.1 Bo v mi trng

- Thc hin tt cc quy nh v bo

v mi trng.

1, 2, 3, 4, 5

- C k hoch v bin php bo v mi trng.

3, 4, 5

- C cn b kim nhim v qun l bo v mi trng.

3, 4

- C cn b chuyn trch v qun l bo v mi trng.

5

- Thc hin cc bin php phn loi

v qun l cht thi.

3, 4, 5

- Thc hin kim ton xanh (2). 5

5.2 An ninh, an ton, phng

chng chy n v cht lng v

sinh an ton thc phm

- Thc hin tt cc quy nh v an

ninh, an ton, phng chng chy n

v cht lng v sinh an ton thc

phm ca c quan c thm quyn.

1, 2, 3, 4, 5

- H thng camera. 4, 5

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