Ten Point Ten Point ProgramProgram

( Key Performance Indices )( Key Performance Indices )

Vijay L SonavaneExecutive Director (Dist,CP ) , MSEDCL

If you can dream it, If you can dream it,

you can do ityou can do it

-- -- Walt DisneyWalt Disney

Electrification of State (3.08 Lakh Sq. Km.)

Industrialisation / Green Revolution

Urban / Rural Maharashtra Development

30/62.5/120/140/200/210/500 MW sets.

132/220/400 kV & +/-500 kV HVDC.

On 6th June 2005On 6th June 2005

MSEBMSEB

MSPGCLMSPGCL

MSETCLMSETCL

MSEDCLMSEDCL

MSEBHCLMSEBHCL

MSEB Heritage : 20th June 1960 to 5th June 2005

Demand Supply Gap of 3500 to 4000 MW

High T&D Loss – 35.2% (04-05)

Low Collection Efficiency – 90.03%

Inability to Upgrade T&D Infrastructure

Pending applications for connections

Loss making Entity (Rs.1500Cr.)

Poor consumer services

No 13 SEB

Problems of Maharashtra Power Sector Problems of Maharashtra Power Sector

You should know thisYou should know this

Cost of fuel for Generation: 103 ps/unit

Cost of Power Purchase: 198 ps/unit

Weighted AVG: 130 ps/unit

Cost of fixed charges: 86 ps/unit

(Estt.,A&G,O&M,Int.,Dep.)

Total Cost @EHV : 216 ps/unit

Losses 35.28 % Cost = 216 / 0.6472 = 333 ps/unit

Cost of T&D losses = 333 – 216 = 117 ps/unit

FY AT&C Losses Collection Eff

01-02 51% 91%

02-03 46% 96%

03-04 44% 96%

04-05 35% 100%

Delhi Reforms (NDPL)Delhi Reforms (NDPL)

1. Transformer failures reduced from 272 to 248 in NDPL and from

513 to 259 in BRPL

2. Consumer complaints / day reduced from 4000 to 2500

3. Distribution capacity addition 80 MVA / 350 MVA / 490 MVA in FY

03 / 04 / 05

Vision without action Vision without action

is merely a dreamis merely a dream

Action without vision Action without vision

merely passes timemerely passes time

Vision with action Vision with action

can change the can change the OrganisationOrganisation

1. We, as a professional company, rededicate ourselves to serve all our

customers by extending reliable and quality power supply at reasonable

and competitive tariffs so as to boost agricultural, industrial and overall

economic development of Maharashtra.

2. We commit to Honesty, Integrity and Transparency in actions to achieve

higher standards of Consumer Satisfaction.

3. We aim at achieving technological excellence and financial turnaround for

the overall benefit of the customers.

MSEDCL’S MISSION STATEMENTMSEDCL’S MISSION STATEMENT

4. We will strive hard for system improvement and stress upon preventive

maintenance.

5. We will ruthlessly curb the theft of electricity.

6. We will encourage and support energy savings activities and Demand

Side Management thereby optimizing the use of electricity.

7. We will fulfill our commitment to society by improving quality of life.

MSEDCL’SMSEDCL’S MISSION STATEMENT MISSION STATEMENT cont….cont….

Tariffs Tariffs

Generation Tariffs : Rs.1.36 / unit

Transmission Tariffs : 19 paise / unit transmitted

MSEDCL purchases

4000 MUs from MSPGCL (Rs. 544 Cr)

1700 MUs (Rs. 357 Cr) from outside

Transmission charges for 5700 MUs (Rs. 108 Cr)

MSEDCL will have to pay Rs. 1009 Cr. / month

Our revenue should go beyond Rs. 1300 Cr / month

Capacity Addition ProgramCapacity Addition Program

Project Capacity(MW) Start

Parali-I 250 Apr-06

Paras-I 250 Sep-06

Dabhol 740/2100 May-06/Oct-06

Parali-II* 250 Dec-08

Paras-II* 250 Jan-09

KHPKD* 500 Mar-09

BHSWL* 2x500 Mar-10

Koradi* 2x500 Mar-10

CHDPR* 500 May-10

Dhopawe* 2x800 Aug-10

Uran Gas* 1040 Jul-08

Talegaon CCPP* 1400 Jan-09

T & D Infrastructure UpgradationT & D Infrastructure Upgradation

MSETCL work plan of Rs.4940 Crs. 65 S/stns,3800 Ckt. km line, 11500

MVA transmission capacity,850 MVAR Capacitors (2009-10)

PGCIL plan of Rs.4400 Crs. upto 2009-10

MSEDCL work plan of Rs.11424 Crs,836 nos. of 33/ 11kV S/stns. 76753 DTCs by

2009-10

CPSU power purchase agreements of 2036 MW

Ghatghar 250 MW to start in Oct-2006

Long tern power purchase proposal of 4000 MW under process

““Whatever you do, Whatever you do,

may be insignificant, may be insignificant,

but it is very but it is very

importantimportant

that you do it”that you do it”

- - Mahatma GandhiMahatma Gandhi

Major transactions between Consumer and Major transactions between Consumer and MSEDCLMSEDCL

Before supply Connection (supply and meter) Estimation charges (connection charges/deposits) Execution of works

Regular Meter reading Bill Consumer care center

Occasional Outage Voltage complaint Meter problem High bill complaint Responding to letters Execution of works (Maintenance)

Service QualityService Quality

Important to consumers

Controllable by utilities.

Measurable by regulators.

Key Performance Index (KPI) should be:

Quantified (measurable) not qualitative

Objective (not subjective) independent of persons

Time and Resource bound

(Days/money/people/equipment etc)

KPIs to be monitored by field offices

KKPIs to be monitored by Head Office (key KPIs)

1 - Ensuring Reliable & Quality Power Supply 1 - Ensuring Reliable & Quality Power Supply

Programs

Preventive Maintenance:

Identification of problems feeders in each sub-division

Pre-mansoon Work (Tree cutting)

Repair: loose / long span

Arrange repairs and preventive maintenance during planned Load shedding

DTC maintenance – Oil level checking

Reduce loading on DTCs /Install new DTCs ( 100% Diversity)

Action plan for prevention of DTC failure & quick replacement of DTCs,Monitoring through DSS control room

Reduce length of LT line / HT:LT ratio

Capacitor Maintenance

Renovation & Modernisation Schemes for:

Breakers, CTs, Capacitors,HT,LT lines ,indoor to Outdoor S/stn equipments

1. CAIDI: Consumer Average Interruption Duration Index

2. SAIFI : System Average Interruption Frequency Index

3. SAIDI: System Average Interruption Duration Index

4. Number of Interruptions per 100 Ckt Km of 11kV Line

5. Percentage DTC failure

KKPIs KKPIs

System Average Interruption Duration Index. (SAIDI) Indicates how long during the year energy is not supplied (Average per Consumer) By dividing sum of all sustained consumer interruption durations by total No. of consumers

( ri Ni/ Nt)

System Average Interruption Frequency Index (SAIFI) indicates how many times in a year energy is not supplied (ENS) By dividing Total No. of all sustained consumer interruption durations by total No. of consumers

(Ni/ Nt)

Consumer Average Interruption Duration Index (CAIDI) Indicates average time of interruption

By dividing sum of all sustained consumer interruption durations by total No. of interrupted consumers ( riNi / Ni)

SAIDI : Duration of outage SAIFI : Frequency of outage CAIDI : Consumer Interruption average time

SAIDI=SAIFI*CAIDI

2 - PROACTIVE DISTRIBUTION NETWORK PLANNING2 - PROACTIVE DISTRIBUTION NETWORK PLANNING Programs:

S/Dn. wise information about Load Profile & Demand growth

Load forecasting for next five years

S/Dn wise Infrastructure up gradation plan.

Circlewise viable financing plan.

Monitoring system for construction work plan & financial plan

1. Project implementation w.r.t. construction work plan & financial plan

KKPIKKPI

3 - Consumer Grievances Redressal System 3 - Consumer Grievances Redressal System

Programs:

Complaint book at G.P./ S/Dn. / Section Office & J.M./ J.E. to visit these offices

and redress complaints

CFC at 50 S/Dns. to be expanded to 500 S/Dns. Consumers have Single Window

Grievance Solving facility for

For new connection /change of name in time

Billing complaint/other complaints be resolved in specified time

Call centers to be established in all major towns, Municipal Corporations

KKPIKKPI

Pending RCI Consumer’s Connections

4 - 4 - DISTRIBUTION LOSS REDUCTIONDISTRIBUTION LOSS REDUCTION

Programs :

Energy accounting of all levels

DTC metering / 100 % consumer metering

Theft cases including abetment

HVDS

Alternate meter reading by outsource agency

Mini franchisee scheme

NSC information (in time) to IT

Monitoring of temporary connection to builders / commercial establishments

DRUM Project (10 Divisions )

DTC wise/ S/Dn.wise loss reduction

No. of theft cases detected /FIR Lodged

KKPIsKKPIs

5 - 5 - IMPROVEMENT IN COLLECTION EFFICIENCY IMPROVEMENT IN COLLECTION EFFICIENCY

Programs

Elimination of average/abnormal bill

Timely feeding of NSC report and first bill issue

Monitoring of consumers to whom installments are granted

Collection as per target

100% disconnection above Rs 5000/- arrears

Reduction of live arrears / P.D. arrears

Early disposal of B-80 Cases

Spot billing

Action on PD consumers declared live/verification & police cases

ATM Cash Collection Centers

e-payment / drop boxes

KKPIsKKPIs

1. Collection efficiency

2. Normal billing percentage

3. PD arrears reduction

4. Cases pending for disconnection with arrears above Rs.5000/-

6 - Profit Center 6 - Profit Center

Programs

Allocation of budget to circle

Monitoring income and expense vis-a vis budget

Analysing variation in income/expenditure

Quarterly review of profit center

Comparing distribution losses with respect to targets

1. Profit Rs (Qtrly)

KKPIKKPI

7 - Using technical advances and computerisation for improving 7 - Using technical advances and computerisation for improving efficiency/accountability/customer satisfaction efficiency/accountability/customer satisfaction

Programs

Implementation of MIS,DA,AMR

e-billing , online payment , SEVAK ATM, Bill junction /Bill desk

e-tendering

GIS network mapping

8 - Improved services to AG consumers8 - Improved services to AG consumers

Programs

Reduce pending Ag connections (Krishi Vikas & paid pending)

DTC failure rate reduction by routine maintenance of DTC during LS period

Timely Ag NSC report to IT

1. Pending AG connections

KKPIKKPI

9 - Improvement in working conditions of employees9 - Improvement in working conditions of employees

Programs

Compulsory use of safety T&P (Earthing,Zoola,Hand gloves,Insulated pliers)

Reduction in No. of accidents ( Fatal/Non-fatal)

Timely payment of TA bill / Advances / CPF / Gratuity / Dues / Increments etc.

Work culture / boosting employee moral by motivation

Honesty/Integrity/Hardwork to be rewarded

Special training programs to improve costumer services & tech capabilities

Mobile training program

Regular communication with employees :Varta

Uniform for all employees

1. No of electrical accidents employees/outsiders

2. Training of employees (Nos & mandays)

3. Reduction in employees grievances

KKPIsKKPIs

10 - DSM and Load Management 10 - DSM and Load Management

Programs

Single phasing scheme:10000 Villages

Special feeders for Gaothans :10000 Villages

Akshay Prakash Yojna:500+ Villages

Reactive Power Management through Capacitors:3898 MVAR

Energy Saving Scheme for R/C/I/Public Lighting (CFL)

Load Sharing Concept

Nos. of Akshay Prakash villages

KKPIKKPI

Thank Thank

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