tesis pemetaan program pengembangan …repository.unair.ac.id/23705/1/halaman depan.pdf · tesis...
TRANSCRIPT
TESIS
PEMETAAN PROGRAM PENGEMBANGAN KOMPETENSI TEKNIS
KARYAWAN PT. SURYA PRATISTA HUTAMA DENGAN MENGGUNAKAN MODEL 70:20:10
WIDHI NOVA PRASETYA
SEKOLAH PASCASARJANA UNIVERSITAS AIRLANGGA
SURABAYA 2015
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
TESIS
PEMETAAN PROGRAM PENGEMBANGAN KOMPETENSI TEKNIS
KARYAWAN PT. SURYA PRATISTA HUTAMA DENGAN MENGGUNAKAN MODEL 70:20:10
WIDHI NOVA PRASETYA
NIM 091314253011
SEKOLAH PASCASARJANA UNIVERSITAS AIRLANGGA
SURABAYA 2015
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
PEMETAAN PROGRAM PENGEMBANGAN KOMPETENSI TEKNIS
KARYAWAN PT. SURYA PRATISTA HUTAMA DENGAN MENGGUNAKAN MODEL 70:20:10
TESIS
Untuk Memperoleh Gelar Magister dalam Program Studi Pengembangan Sumber Daya Manusia
pada Sekolah Pascasarjana Universitas Airlangga
Oleh:
WIDHI NOVA PRASETYA NIM 091314253011
SEKOLAH PASCASARJANA UNIVERSITAS AIRLANGGA
SURABAYA 2015
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
LEMBAR PENGESAHAN
Tesis ini telah disetujui pada Tanggal 3 September 2015
Oleh:
Pembimbing Ketua
Dr. Falih Suaedi, Drs., M.Si. NIP 196302261998101001
Pembimbing Kedua
Badri Munir Sukoco, SE., MBA., Ph.D. NIP 197809112005011001
Mengetahui Ketua Program Studi
Magister Pengembangan Sumber Daya Manusia
Dr. Falih Suaedi, Drs., M.Si. NIP 196302261998101001
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
PENETAPAN PENGUJI TESIS
Tesis ini telah diuji oleh Panitia Penguji Tesis Pada Program Studi Pengembangan Sumber Daya Manusia Sekolah Pascasarjana Universitas Airlangga Surabaya Pada Tanggal 11 Agustus 2015 PANITIA PENGUJI TESIS Ketua : Prof. Dr. Jusuf Irianto, Drs., M.Com. Anggota : 1. Prof. Dr. Budi Prasetyo, Drs., M.Si.
2. Prof. Dr. Suryanto, Drs., M.Si. 3. Dr. Falih Suaedi, Drs., M.Si. 4. Badri Munir Sukoco, SE., MBA., Ph.D.
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
SURAT PERNYATAAN TIDAK PLAGIAT
Dengan ini saya menyatakan bahwa tesis yang berjudul “Pemetaan
Program Pengembangan Kompetensi Teknis Karyawan PT. Surya Pratista
Hutama dengan Menggunakan Model 70:20:10”, bagian atau keseluruhan tesis
ini tidak pernah diajukan untuk mendapatkan gelar akademis pada bidang studi
dan/atau universitas lain, dan tidak pernah dipublikasi/ditulis oleh individu selain
penyusun, kecuali bila dituliskan dengan format kutipan dalam isi penulisan tesis.
Apabila ditemukan bukti bahwa pernyataan saya tidak benar, maka saya
bersedia menerima sanksi sesuai ketentuan yang berlaku di Universitas Airlangga.
Surabaya, 3 September 2015
Widhi Nova Prasetya, S.Pd. NIM 091314253011
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
kupersembahkan karya kecilku ini kepada Ayahnda tercinta, Alm. Mukmin Sidiq
dan Ibunda tercinta, Istrimah
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
vii
KATA PENGANTAR
Puji syukur Alhamdulillah peneliti panjatkan kehadirat Allah Subhanahu
wa Ta’ala yang telah memberikan akal untuk berpikir, kesempatan untuk
berkarya, dan waktu untuk menggapai impian, sehingga tesis yang berjudul
“Pemetaan Program Pengembangan Kompetensi Teknis Karyawan PT. Surya
Pratista Hutama dengan Menggunakan Model 70:20:10” dapat terselesaikan
dengan baik dan lancar. Dalam penulisan tesis ini, hasil akhir bukan merupakan
target utama peneliti. Akan tetapi, peneliti berupaya untuk mengembangkan
potensi diri dan mengaplikasikan seluruh ilmu pengetahuan dan pengalaman yang
telah peneliti terima selama masa perkuliahan dalam sebuah karya tulisan yang
nyata.
Selama peneliti menulis tesis ini, peneliti menyadari begitu banyak
bantuan dari orang-orang yang telah berjasa bagi peneliti, baik secara moril
maupun materiil. Pada kesempatan ini, peneliti ingin menyampaikan terima kasih
serta penghargaan setinggi-tingginya kepada orang-orang berjasa sebagai berikut.
1. Rektor Universitas Airlangga, Prof. Dr. Fasich, Apt., atas pemberian
kesempatan belajar dalam menggali ilmu di universitas guna menjadikan
manusia yang bermanfaat bagi masyarakat, Bangsa, dan Negara,
2. Direktur Pascasarjana, Prof. Dr. Sri Hajati, S.H., M.S., atas atas pemberian
kesempatan belajar dalam menggali ilmu di Sekolah Pascasarjana guna
menjadikan manusia yang profesional dalam bidang Pengembangan
Sumber Daya Manusia,
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
viii
3. Ketua Program Studi Magister Pengembangan Sumber Daya Manusia,
sekaligus Pembimbing I Tesis, Dr. Falih Suaedi, Drs., M.Si., atas
bimbingan dan nasehatnya,
4. Pembimbing II Tesis, Badri Munir Sukoco, SE., MBA., Ph.D., atas
bimbingan dan nasehatnya,
5. Para guru besar dan dosen Program Magister Pengembangan Sumber
Daya Manusia, atas bekal ilmu sepanjang masa perkuliahan,
6. Rekan-rekan Program Studi Pengembangan Sumber Daya Manusia
Angkatan 2013 Semester Gasal, atas kerjasama yang sangat membangun
dalam proses pembelajaran di dalam maupun di luar kelas,
7. Ibu Toetiek Septriasih, Bapak Suhardono, Bapak Michael Firman, Bapak
Erifin, Bapak Suryanto, Ibu Tulagustin Muninggar, Ibu Tri Agustini, dan
Bapak Didik Eko Cahyono, atas segala bimbingan, pemberian data, dan
informasi yang peneliti butuhkan dalam penyelesaian tesis ini,
8. Keluarga besar Training & Development Department PT. Surya Pratista
Hutama, atas pelajaran kehidupan menjadi seorang yang profesional,
9. Budi Setya “Human Resources Manager RS PHC Surabaya”, atas segala
pelajaran, dukungan, dan motivasi untuk menjadi pribadi yang multi-
talent,
10. Kedua orang tua dan adik tercinta, atas segala doa, dukungan, dan
motivasi yang tiada tara mengalir dari detik ke detik untuk segala aktivitas
positif yang peneliti lakukan, dan
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
ix
11. Semua pihak yang mungkin tidak tersebutkan satu per satu, atas bantuan
yang telah diberikan hingga terselesaikannya penulisan tesis ini.
Dalam penulisan tesis ini, peneliti menyadari bahwa masih banyak
terdapat kekurangan dan jauh dari kesempurnaan. Oleh karena itu, segala kritik
dan saran yang membangun, senantiasa peneliti harapkan demi kesempurnaan
tesis ini dan yang akan datang. Akhir kata, semoga tesis ini dapat memberikan
manfaat bagi semua pihak. Aamiin.
Surabaya, 3 September 2015
Peneliti
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
x
RINGKASAN
PT. Suprama melakukan penggalian level kompetensi pada setiap pemangku jabatan berdasarkan profil kompetensi jabatan yang mengacu pada kamus kompetensi non teknis dan kompetensi teknis PT. Suprama. Dalam sebuah pengukuran asesmen kompetensi yang telah dilakukan pada tahun 2014 kepada 188 karyawan di Divisi Manufacturing pada grade 4-7, menunjukkan bahwa 31 karyawan (16,49%) dinyatakan telah memenuhi standar indeks kompetensi yang ditentukan oleh perusahaan, baik secara kompetensi non teknis, kompetensi teknis, maupun keduanya. Artinya sejumlah 157 karyawan (83,51%) diantaranya perlu mendapatkan pelatihan dan pengembangan guna memperkecil kesenjangan kompetensi yang diharapkan. Sehubungan dengan adanya permasalahan tentang kesenjangan indeks kompetensi antara target yang diharapkan dengan aktual yang ada, serta dibutuhkannya sebuah pendekatan yang telah didukung oleh para profesional SDM yang mengalihkan fokus perhatian pada hasil bisnis, maka diperlukan rancangan pemetaan program pengembangan kompetensi teknis dengan menggunakan model 70:20:10 di PT. Suprama, dengan harapan dapat menjadikan SDM perusahaan tersebut dapat maju dan berkembang seiring kemajuan perusahaan.
Model 70:20:10 dapat digunakan karyawan dalam bereksperimen antara teori dan praktek melalui pekerjaan mereka sehari-hari, yang berarti bahwa 70% pembelajaran berasal dari pengalaman pada pemagangan dalam mengintegrasikan, mempraktikkan dan menguasai keterampilan baru, pengetahuan maupun perubahan perilaku. Adapun contohnya adalah pemberian proyek kerja, pemagangan, penugasan jangka pendek, satuan tugas (satgas), dan rotasi jabatan. 20% pembelajaran berasal berasal dari paparan manajer, nasehat senior, pembina, pendidik, maupun komunitas jejaringan sosial, seperti belajar melalui pengamatan orang lain guna merefleksikan tentang dampak dari perilaku tersebut pada diri-sendiri. Adapun contohnya adalah pengawasan, pembinaan, dan konseling. 10% pembelajaran berasal dari program formal yang dirancang untuk mengakuisisi pengetahuan atau keterampilan melalui instruksi program secara intensif. Adapun contohnya adalah pendidikan dan pelatihan di kelas maupun lapangan, pembelajaran dari buku, artikel maupun elektronik, dan program pendidikan eksternal lain (Kajewski & Madsen, 2012).
Penelitian ini bertujuan untuk: (1) menyusun skala prioritas pengembangan kompetensi teknis karyawan grade 4-7 Divisi Manufacturing dan (2) memetakan program pengembangan kompetensi teknis karyawan grade 4-7 Divisi Manufacturing dengan menggunakan model 70:20:10. Penelitian ini menggunakan pendekatan mixed methods, yaitu penelitian kuantitatif dan kualitatif, dan menggunakan strategi eksplanatoris sekuensial, yaitu dengan mengumpulkan dan menganalisis data kuantitatif, kemudian mengumpulkan dan menganalisis data kualitatif. Populasi pada penelitian ini adalah seluruh karyawan grade 4-7 Divisi Manufacturing PT. Suprama. Teknik penentuan informan dalam penelitian ini adalah purposive, dengan menunjuk Training and Development
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xi
Manager, Manufacturing General Manager, Manufacturing Manager, Production Assistant Manager, Engineering Assistant Manager, Lab, QC and EHS Manager, PPIC Manager, dan WHSE and Log. Manager sebagai informan. Data diperoleh dari hasil analisis gap indeks kompetensi teknis karyawan grade 4-7 Divisi Manufacturing dan hasil analisis prioritas pengembangan kompetensi, yang selanjutnya dapat digunakan dalam mengagendakan kebutuhan pengembangan karyawan di tahun-tahun berikutnya.
Hasil penelitian ini menunjukkan bahwa: (1) hasil penyusunan skala prioritas pengembangan kompetensi teknis karyawan grade 4-7 Divisi Manufacturing yang berjumlah 58 jabatan, 5 jabatan diantaranya memiliki prioritas pengembangan yang sedang, 46 jabatan memiliki prioritas pengembangan yang tinggi, dan 7 jabatan memiliki prioritas pengembangan yang sangat tinggi dan (2) hasil pemetaan program pengembangan kompetensi teknis di Divisi Manufacturing pada grade 4-7 yang berjumlah 173 karyawan, hanya 59 karyawan yang akan dikembangkan dengan menggunakan model 70:20:10. Secara rinci, sebanyak 7 karyawan akan dikembangkan dengan model 70, 27 karyawan akan dikembangkan dengan model 20, dan 25 karyawan akan dikembangkan dengan model 10. Secara keseluruhan terdapat 55 kompetensi dari 77 kompetensi teknis yang perlu dikembangkan.
Kesimpulan dari penelitian ini adalah bahwa pemetaan program pengembangan kompetensi teknis karyawan PT. Suprama dengan menggunakan model 70:20:10 dirancang guna mendukung ambisi pertumbuhan perusahaan oleh SDM yang kompeten di setiap posisinya. Bagi karyawan yang mendapatkan pengembangan dengan model 70, maka karyawan tersebut akan mendapatkan proyek pekerjaan guna menguasai bidang pekerjaannya secara nyata dengan target khusus yang telah diberikan, karyawan yang mendapatkan pengembangan dengan model 20, maka karyawan tersebut akan mendapatkan pengawasan dan pembinaan secara intensif oleh atasan ataupun rekan seniornya tentang sikap kerja dan penguasaan kerja dalama ruang lingkup pekerjaannya, sedangkan karyawan yang mendapatkan pengembangan dengan model 10, maka karyawan tersebut akan mendapatkan pelatihan formal dalam kelas pengembangan yang mengacu pada tema-tema tertentu guna meningkatkan kompetensi teknis. Sehubungan dengan hal tersebut, peneliti menyarankan kepada manajemen PT. Suprama agar (1) pelaksanaan program pengembangan tersebut disesuaikan dengan kebutuhan keterampilan di tiap-tiap departemen dengan memperhatikan tingkat urgensitas yang ada dan (2) pengawasan dan pembinaan secara intensif hendaknya dilakukan oleh atasannya guna menunjang pengetahuan dan keterampilannya yang telah diberikan di program pengembangan.
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xii
SUMMARY
PT. Suprama excavates competency level on every position based on its profile which refers to non-technical and technical inventory. Based on the assessment on 188 employees, Manufacturing Division grade 4-7, conducted in 2014 showed that 31 employees (16.49%) fulfilled the standard of competency index composed by the company, either non-technical or technical competency, and both of them. It meant that 157 employees (83.51%) needed training and development to narrow down the competency gap. Since there was competency index gap between target and reality, and also a need of an approach supported by HRD professional focuses on business result, the mapping plan of technical competency development program by using 70:20:10 Model in PT. Suprama is needed to make the human resources advanced and developed following the expansion of the company.
The employees can use 70:20:10 model to do an experiment between theory and practice through their daily work. It means that 70% learning obtained from experience in integrating, practicing and mastering a new ability, knowledge and behavior change. The example is to give work project, internship, a short term assignment, task force, position rotation. 20% learning obtained from manager explanation, senior’s advice, coach, educator, social network community, such as observing other people to reflect the behavior’s effect on ourselves. The example is watching, coaching and counseling. 10% learning obtained from formal program to acquire knowledge or skill through intensive program instruction. The example is education and training indoor and outdoor, learning from textbooks, articles or electronic and other related formal education (Kajewski & Madsen, 2012).
The objective of this research was to: (1) compose development priority scale on employees’ technical competency grade 4-7, Manufacturing Division and (2) map development program on employees’ technical competency by using 70:20:10 Model. This research used mixed method, which is, qualitative and quantitative research method and explanatory narrative approach. The researcher collected and analyzed quantitative data, then collected and analyzed qualitative data. The population of the research was all employees of PT. Suprama, Grade 4-7, Manufacturing Division. The informants were chosen purposively. The informants were Training and Development Manager, Manufacturing General Manager, Manufacturing Manager, Production Assistant Manager, Engineering Assistant Manager, Lab, QC and EHS manager, PPIC manager, and WHSE and Log. Manager. The data were analyzed from the result of technical competency gap index on employees grade 4-7, Manufacturing Division and the result of competency development priority. This result can be put into agenda for employees development in the following years.
The research showed that (1) the composing of technical competency development priority scale on employees grade 4-7, Manufacturing Division consisted of 58 positions, 5 positions had intermediate development priority, 46
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xiii
positions had upper intermediate development priority, and 7 positions had advance development priority and (2) the mapping of the technical competency development program in Manufacturing Division employees grade 4-7 consisted of 173 employees. 59 employees were going to be developed by using 70:20:10 Model. 7 employees were going to be developed by 70 Model, 27 employees were going to be developed by using 20 Model, and 25 employees were going to be developed by using 10 Model. There were 55 out of 77 technical competencies needed developing.
The conclusion of this research was to map technical competency development program on PT. Suprama employees by using 70:20:10 Model to contribute to the growth ambition of the company through competent human resource in every position. Employees who got 70 Model were given a work project to master their work field as a given target. Employees who got 20 were watched and coached intensively by their supervisor or senior colleagues about work attitude and work mastery of their work field. Employees who got 10 were given a formal training of development class referring to certain themes in order to increase their technical competency. The researcher gave PT. Suprama management some suggestions that (1) the development program should be matched with the skills needed in each department by looking at the urgency level and (2) watch and coach should be conducted by the supervisor to support the knowledge and skill which had been given during development program.
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xiv
ABSTRACT
The Mapping of Technical Competency Development Program on PT. Surya Pratista Hutama Employees
by Using 70:20:10 Model
The objective of this research was to: (1) compose development priority
scale on employees’ technical competency grade 4-7, Manufacturing Division and (2) map development program on employees’ technical competency by using 70:20:10 Model. This research used mixed method, which is, qualitative and quantitative research method and explanatory narrative approach. The researcher collected and analyzed quantitative data, then collected and analyzed qualitative data. The population of the research was all employees of PT. Suprama, Grade 4-7, Manufacturing Division. The informants were chosen purposively. The data were analyzed from the result of technical competency gap index on employees grade 4-7, Manufacturing Division and the result of competency development priority.
The research showed that (1) the composing of technical competency development priority scale on employees grade 4-7, Manufacturing Division consisted of 58 positions, 5 positions had intermediate development priority, 46 positions had upper intermediate development priority, and 7 positions had advance development priority and (2) the mapping of the technical competency development program in Manufacturing Division employees grade 4-7 consisted of 173 employees. 59 employees were going to be developed by using 70:20:10 Model. 7 employees were going to be developed by 70 Model, 27 employees were going to be developed by using 20 Model, and 25 employees were going to be developed by using 10 Model. There were 55 out of 77 technical competencies needed developing. Keywords: mapping, technical competency development, 70:20:10 Model
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xv
DAFTAR ISI Halaman KATA PENGANTAR .................................................................................. vii RINGKASAN ............................................................................................... x SUMMARY .................................................................................................. xii ABSTRACT .................................................................................................. xiv DAFTAR ISI ................................................................................................. xv DAFTAR TABEL ......................................................................................... xxiii DAFTAR GAMBAR .................................................................................... xxxiv DAFTAR LAMPIRAN ................................................................................. xxxv DAFTAR SINGKATAN .............................................................................. xxxvi DAFTAR ISTILAH ...................................................................................... xxxvii BAB I PENDAHULUAN ..................................................................... 1
1.1 Latar Belakang Masalah .................................................... 1 1.2 Rumusan Masalah .............................................................. 12 1.3 Tujuan Penelitian ................................................................ 13 1.4 Manfaat Penelitian .............................................................. 13 1.4.1 Manfaat Teoritis ................................................................. 13 1.4.2 Manfaat Praktis .................................................................. 14 1.4.2.1 Bagi Perusahaan .............................................................. 14 1.4.2.2 Bagi Peneliti .................................................................... 14 1.4.2.3 Bagi Penelitian Selanjutnya ............................................ 14 1.5 Batasan Penelitian ............................................................... 15 1.6 Definisi Konseptual ............................................................. 16 1.6.1 Pemetaan Program Pengembangan .................................... 16 1.6.2 Kompetensi Teknis ............................................................ 16 1.6.3 Model 70:20:10 .................................................................. 16
BAB II TINJAUAN PUSTAKA ............................................................ 17
2.1 Kompetensi .......................................................................... 17 2.1.1 Pengertian Kompetensi ...................................................... 18 2.1.2 Karakteristik Kompetensi .................................................. 20 2.1.3 Pengelolaan Kompetensi .................................................... 21 2.1.4 Pengukuran Kompetensi .................................................... 23 2.1.5 Metode Pengukuran Kompetensi ....................................... 26 2.1.6 Kompetensi yang Dibutuhkan untuk Masa Depan ............ 27 2.1.7 Kekuatan dan Kelemahan Model Kompetensi................... 31 2.1.8 Model Kompetensi di PT. Suprama ................................... 32 2.1.9 Urgensi Pengembangan SDM Berbasis Kompetensi ......... 33 2.2 Pelatihan dan Pengembangan SDM .................................. 34 2.2.1 Pelatihan ............................................................................. 35 2.2.1.1 Pengertian Pelatihan ........................................................ 35
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xvi
2.2.1.2 Manfaat Pelatihan ........................................................... 36 2.2.2 Pengembangan SDM ......................................................... 37 2.2.2.1 Pengertian Pengembangan SDM .................................... 37 2.2.2.2 Manfaat Pengembangan SDM ........................................ 39 2.2.2.3 Proses Pengembangan SDM ........................................... 43 2.2.3 Persamaan dan Perbedaan Pelatihan dan Pengembangan .. 45 2.2.4 Proses Pelatihan dan Pengembangan ................................. 47 2.2.5 Metode Pelatihan dan Pengembangan ............................... 49 2.2.5.1 On-Job ............................................................................. 50 2.2.5.2 Off-Job ............................................................................ 52 2.2.6 Urgensi Pelatihan dan Pengembangan SDM di Industri .... 55 2.2.7 Analisis Kebutuan Pelatihan dan Pengembangan
Berdasarkan Gap Kompetensi dan Program Pengembangan Berbasis Kompetensi ................................ 57
2.3 Model 70:20:10 .................................................................... 59 2.3.1 Interpretasi 70:20:10 .......................................................... 59 2.3.2 Manfaat dan Tantangan Model 70:20:10 ........................... 62 2.3.3 Penyesuaian Pendekatan Model 70:20:10 ......................... 63
BAB III KERANGKA KONSEPTUAL ................................................ 65 BAB IV METODE PENELITIAN ......................................................... 69
4.1 Pendekatan dan Jenis Penelitian ....................................... 69 4.2 Lokasi Penelitian ................................................................. 73 4.3 Teknik Penentuan Informan .............................................. 74 4.4 Instrumen Penelitian .......................................................... 76 4.5 Prosedur Pengumpulan Data ............................................. 79 4.6 Analisis Data ........................................................................ 80 4.6.1 Analisis Data Kuantitatif .................................................... 80 4.6.2 Analisis Data Kualitatif ...................................................... 93 4.7 Pengecekan Keabsahan Temuan ....................................... 94
BAB V ANALISIS HASIL PENELITIAN .......................................... 96
5.1 Analisis Skala Prioritas Pengembangan Kompetensi Jabatan ................................................................................. 96
5.1.1 Jabatan “AP Auxiliary Material Group Leader” (PRD–004) ...................................................................... 96
5.1.2 Jabatan “AP Data Process Group Leader” (PRD–006) ...................................................................... 97
5.1.3 Jabatan “AP Data Process Staff” (PRD–007) ................ 98 5.1.4 Jabatan “AP Finished Good Group Leader”
(PRD–008) ...................................................................... 99 5.1.5 Jabatan “AP Raw Material Group Leader”
(PRD–010) ...................................................................... 100 5.1.6 Jabatan “Production Group Leader” (PRD–014) .......... 101 5.1.7 Jabatan “Roll Pressing Operator” (PRD–015) .............. 102
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xvii
5.1.8 Jabatan “Drying Operator” (PRD–016) ........................ 103 5.1.9 Jabatan “Packing Operator” (PRD–017) ....................... 104 5.1.10 Jabatan “Ink Jet Print Operator” (PRD–018) ................ 105 5.1.11 Jabatan “Seasoning Group Leader” (PRD–022) ........... 106 5.1.12 Jabatan “Seasoning Packing Operator” (PRD–024) ..... 107 5.1.13 Jabatan “Food Additive Group Leader” (PRD–027) ..... 108 5.1.14 Jabatan “Alkali Operator” (PRD–028) .......................... 109 5.1.15 Jabatan “Mixing Group Leader” (PRD–030) ................. 110 5.1.16 Jabatan “Mixing Operator” (PRD–031) ........................ 111 5.1.17 Jabatan “Engineering Data Process Administrator”
(ENG–003) ...................................................................... 112 5.1.18 Jabatan “Operational Machine Maintenance Group
Leader” (ENG–006) ....................................................... 113 5.1.19 Jabatan “Operational Machine Maintenance Operator”
(ENG–007) ...................................................................... 115 5.1.20 Jabatan “House Wares Technician Group Leader”
(ENG–010) ...................................................................... 116 5.1.21 Jabatan “House Wares Technician Operator”
(ENG–011) ...................................................................... 117 5.1.22 Jabatan “Electrical Maintenance Group Leader”
(ENG–012) ...................................................................... 118 5.1.23 Jabatan “Electrical Maintenance Operator”
(ENG–013) ...................................................................... 119 5.1.24 Jabatan “Building Maintenance Group Leader”
(ENG–015) ...................................................................... 120 5.1.25 Jabatan “Building Maintenance Operator”
(ENG–016) ...................................................................... 121 5.1.26 Jabatan “Power Plant, Boiler & Water Treatment
Group Leader” (ENG–018) ............................................ 122 5.1.27 Jabatan “Power Plant, Boiler & Water Treatment
Operator” (ENG–019) .................................................... 123 5.1.28 Jabatan “Engineering Workshop Group Leader”
(ENG–021) ...................................................................... 125 5.1.29 Jabatan “Engineering Workshop Operator”
(ENG–022) ...................................................................... 126 5.1.30 Jabatan “Laboratory Analyst” (LQC–003) .................... 127 5.1.31 Jabatan “Microbiology Analyst” (LQC–005) ................. 128 5.1.32 Jabatan “Incoming Quality Control Assistant
Supervisor” (LQC–008) ................................................. 129 5.1.33 Jabatan “Incoming Quality Control Staff” (LQC–009) .. 130 5.1.34 Jabatan “Production Quality Control Assistant
Supervisor” (LQC–010) ................................................. 131 5.1.35 Jabatan “Production Quality Control Group Leader”
(LQC–011) ...................................................................... 132 5.1.36 Jabatan “Production Quality Control Staff”
(LQC–012) ...................................................................... 133
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xviii
5.1.37 Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) ................................................. 134
5.1.38 Jabatan “Production Utility Assistant Supervisor” (LQC–016) ...................................................................... 135
5.1.39 Jabatan “Production Utility Group Leader” (LQC–017) ...................................................................... 136
5.1.40 Jabatan “Production Plan Staff” (PIC–002) .................. 137 5.1.41 Jabatan “Material Plan & Inventory Control Staff”
(PIC–003) ........................................................................ 138 5.1.42 Jabatan “Auxiliary & Spare Part Warehouse
Administrator” (WHSE–003) ......................................... 139 5.1.43 Jabatan “Auxiliary & Spare Part Warehouse Group
Leader” (WHSE–004) .................................................... 141 5.1.44 Jabatan “Auxiliary Warehouse Operator”
(WHSE–005) ................................................................... 142 5.1.45 Jabatan “Used Part Stock Keeper” (WHSE–006) .......... 143 5.1.46 Jabatan “New Parts Stock Keeper” (WHSE–007) ......... 144 5.1.47 Jabatan “Finished Product Warehouse Assistant
Supervisor” (WHSE–010) .............................................. 145 5.1.48 Jabatan “Finished Product Warehouse Administrator”
(WHSE–011) ................................................................... 146 5.1.49 Jabatan “Stocker Group Leader” (WHSE–012) ............ 147 5.1.50 Jabatan “Transfer & Porter” (WHSE–013) ................... 148 5.1.51 Jabatan “Checker Group Leader” (WHSE–015) ........... 149 5.1.52 Jabatan “Forklift Operator” (WHSE–017) .................... 150 5.1.53 Jabatan “Logistic Administrator” (WHSE–019) ............ 151 5.1.54 Jabatan “Logistic Driver” (WHSE–020) ........................ 152 5.1.55 Jabatan “Waste & Raw Material Warehouse Assistant
Supervisor” (WHSE–022) .............................................. 153 5.1.56 Jabatan “Waste & Raw Material Warehouse
Administrator” (WHSE–023) ......................................... 154 5.1.57 Jabatan “Seasoning Material Warehouse Group
Leader” (WHSE–024) .................................................... 156 5.1.58 Jabatan “Raw Material Warehouse Operator”
(WHSE–026) .................................................................. 157 5.2 Analisis Pemetaan Program Pengembangan
Kompetensi Teknis dengan Menggunakan Model 70:20:10 ................................................................................ 158
BAB VI PEMBAHASAN ........................................................................ 163
6.1 Prioritas Pengembangan Kompetensi Jabatan ................ 163 6.1.1 Jabatan “AP Auxiliary Material Group Leader”
(PRD–004) ...................................................................... 164 6.1.2 Jabatan “AP Data Process Group Leader”
(PRD–006) ...................................................................... 166 6.1.3 Jabatan “AP Data Process Staff” (PRD–007) ................ 167
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xix
6.1.4 Jabatan “AP Finished Good Group Leader” (PRD–008) ...................................................................... 169
6.1.5 Jabatan “AP Raw Material Group Leader” (PRD–010) ...................................................................... 170
6.1.6 Jabatan “Production Group Leader” (PRD–014) .......... 172 6.1.7 Jabatan “Roll Pressing Operator” (PRD–015) .............. 180 6.1.8 Jabatan “Drying Operator” (PRD–016) ........................ 183 6.1.9 Jabatan “Packing Operator” (PRD–017) ....................... 186 6.1.10 Jabatan “Ink Jet Print Operator” (PRD–018) ................ 189 6.1.11 Jabatan “Seasoning Group Leader” (PRD–022) ........... 191 6.1.12 Jabatan “Seasoning Packing Operator” (PRD–024) ..... 193 6.1.13 Jabatan “Food Additive Group Leader” (PRD–027) ..... 194 6.1.14 Jabatan “Alkali Operator” (PRD–028) .......................... 197 6.1.15 Jabatan “Mixing Group Leader” (PRD–030) ................. 199 6.1.16 Jabatan “Mixing Operator” (PRD–031) ........................ 202 6.1.17 Jabatan “Engineering Data Process Administrator”
(ENG–003) ...................................................................... 205 6.1.18 Jabatan “Operational Machine Maintenance Group
Leader” (ENG–006) ....................................................... 208 6.1.19 Jabatan “Operational Machine Maintenance
Operator” (ENG–007) .................................................. 211 6.1.20 Jabatan “House Wares Technician Group Leader”
(ENG–010) ...................................................................... 217 6.1.21 Jabatan “House Wares Technician Operator”
(ENG–011) ...................................................................... 218 6.1.22 Jabatan “Electrical Maintenance Group Leader”
(ENG–012) ...................................................................... 220 6.1.23 Jabatan “Electrical Maintenance Operator”
(ENG–013) ...................................................................... 221 6.1.24 Jabatan “Building Maintenance Group Leader”
(ENG–015) ...................................................................... 223 6.1.25 Jabatan “Building Maintenance Operator”
(ENG–016) ...................................................................... 224 6.1.26 Jabatan “Power Plant, Boiler & Water Treatment
Group Leader” (ENG–018) ............................................ 226 6.1.27 Jabatan “Power Plant, Boiler & Water Treatment
Operator” (ENG–019) .................................................... 228 6.1.28 Jabatan “Engineering Workshop Group Leader”
(ENG–021) ...................................................................... 230 6.1.29 Jabatan “Engineering Workshop Operator”
(ENG–022) ...................................................................... 231 6.1.30 Jabatan “Laboratory Analyst” (LQC–003) .................... 233 6.1.31 Jabatan “Microbiology Analyst” (LQC–005) ................. 235 6.1.32 Jabatan “Incoming Quality Control Assistant
Supervisor” (LQC–008) ................................................. 237 6.1.33 Jabatan “Incoming Quality Control Staff” (LQC–009) .. 238
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xx
6.1.34 Jabatan “Production Quality Control Assistant Supervisor” (LQC–010) ................................................. 240
6.1.35 Jabatan “Production Quality Control Group Leader” (LQC–011) ...................................................................... 242
6.1.36 Jabatan “Production Quality Control Staff” (LQC–012) ...................................................................... 244
6.1.37 Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) ................................................. 248
6.1.38 Jabatan “Production Utility Assistant Supervisor” (LQC–016) ...................................................................... 249
6.1.39 Jabatan “Production Utility Group Leader” (LQC–017) ...................................................................... 251
6.1.40 Jabatan “Production Plan Staff” (PIC–002) .................. 253 6.1.41 Jabatan “Material Plan & Inventory Control Staff”
(PIC–003) ........................................................................ 254 6.1.42 Jabatan “Auxiliary & Spare Part Warehouse
Administrator” (WHSE–003) ......................................... 256 6.1.43 Jabatan “Auxiliary & Spare Part Warehouse Group
Leader” (WHSE–004) .................................................... 258 6.1.44 Jabatan “Auxiliary Warehouse Operator”
(WHSE–005) ................................................................... 259 6.1.45 Jabatan “Used Part Stock Keeper” (WHSE–006) .......... 260 6.1.46 Jabatan “New Parts Stock Keeper” (WHSE–007) ......... 261 6.1.47 Jabatan “Finished Product Warehouse Assistant
Supervisor” (WHSE–010) .............................................. 263 6.1.48 Jabatan “Finished Product Warehouse Administrator”
(WHSE–011) ................................................................... 264 6.1.49 Jabatan “Stocker Group Leader” (WHSE–012) ............ 266 6.1.50 Jabatan “Transfer & Porter” (WHSE–013) ................... 268 6.1.51 Jabatan “Checker Group Leader” (WHSE–015) ........... 269 6.1.52 Jabatan “Forklift Operator” (WHSE–017) .................... 271 6.1.53 Jabatan “Logistic Administrator” (WHSE–019) ............ 273 6.1.54 Jabatan “Logistic Driver” (WHSE–020) ........................ 274 6.1.55 Jabatan “Waste & Raw Material Warehouse Assistant
Supervisor” (WHSE–022) .............................................. 276 6.1.56 Jabatan “Waste & Raw Material Warehouse
Administrator” (WHSE–023) ......................................... 277 6.1.57 Jabatan “Seasoning Material Warehouse Group
Leader” (WHSE–024) .................................................... 279 6.1.58 Jabatan “Raw Material Warehouse Operator”
(WHSE–026) .................................................................. 280 6.2 Pemetaan Program Pengembangan Kompetensi Teknis
dengan Menggunakan Model 70:20:10 ............................. 281 6.2.1 Administrasi Perkantoran (TC–008) ............................... 284 6.2.2 Pengendalian Dokumen (TC–009 ................................... 286 6.2.3 Sistem Pengarsipan (TC–010) ........................................ 287
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxi
6.2.4 Sistem Pelaporan (TC–011) ............................................ 288 6.2.5 Bekerja dengan Target (TC–015) ................................... 290 6.2.6 Aplikasi Program Komputer Perkantoran (TC–037) ...... 294 6.2.7 Aplikasi Program Komputer Teknik (TC–038) .............. 296 6.2.8 Stock Opname (TC–053) ................................................. 297 6.2.9 Prosedur Pengadaan Barang (TC–069) ........................... 298 6.2.10 Penggunaan Peralatan Kebersihan (TC–081) ................. 299 6.2.11 Penggunaan Bahan–bahan (TC–082).............................. 300 6.2.12 Mengemudikan Kendaraan (TC–083) ............................ 301 6.2.13 Perbaikan Peralatan (TC–084) ........................................ 302 6.2.14 Standar Keamanan Pangan (TC–111) ............................. 303 6.2.15 Proses Manufaktur Mi (TC–112) .................................... 308 6.2.16 Pengetahuan Barang Jadi (TC–114) ............................... 311 6.2.17 Pengetahuan Produk Afalan (TC–115) ........................... 312 6.2.18 Standar Bahan Baku (TC–116) ....................................... 313 6.2.19 Standar Kemasan (TC–117) ............................................ 314 6.2.20 Proses Produksi Mi (TC–118) ........................................ 316 6.2.21 Proses Tarik Tepung (TC–119)....................................... 319 6.2.22 Proses Pengayakan (TC–120) ......................................... 320 6.2.23 Food Additive Process (TC–121) ................................... 322 6.2.24 Pengetahuan Alkali (TC–122) ........................................ 323 6.2.25 Proses Pencampuran (TC–123) ....................................... 324 6.2.26 Roll Pressing Process (TC–124) .................................... 325 6.2.27 Proses Pengeringan Mi (TC–125) ................................... 327 6.2.28 Proses Bungkus (TC–126) .............................................. 329 6.2.29 Ink Jet Printing Process (TC–127) ................................. 330 6.2.30 Proses Produksi Bumbu (TC–129) ................................. 331 6.2.31 Pengetahuan Produk dan Kemasan Bumbu (TC–130) ... 332 6.2.32 Proses Timbang Bumbu (TC–131) ................................. 333 6.2.33 Proses Campur Bumbu (TC–132) ................................... 334 6.2.34 Proses Pengemasan Bumbu (TC–133) ............................ 335 6.2.35 Proses QC (TC–135) ....................................................... 336 6.2.36 Proses QC Bahan Baku (TC–136) .................................. 337 6.2.37 Proses QC Barang Jadi (TC–137) ................................... 338 6.2.38 Pengetahuan Proses EHS (TC–141) ............................... 340 6.2.39 Pengetahuan Kebersihan Area Produksi (TC–142) ........ 341 6.2.40 Pengetahuan Pengolahan Limbah (TC–143) .................. 345 6.2.41 Penerapan Keselamatan dan Kesehatan Kerja (K3)
(TC–147) ........................................................................ 346 6.2.42 Statistika (TC–149) ......................................................... 347 6.2.43 Permesinan Manufaktur Mi (TC–150) ............................ 348 6.2.44 Prosedur Perbaikan dan Perawatan Mesin Industri
(TC–151) ........................................................................ 350 6.2.45 Pemeliharaan dan Perbaikan Alat Produksi Bumbu
(TC–152) ........................................................................ 351 6.2.46 Pemeliharaan dan Perbaikan Mesin Mixing (TC–153) ... 353
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxii
6.2.47 Kelistrikan (TC–154) ...................................................... 355 6.2.48 Kelistrikan Arus Kuat (TC–155) .................................... 356 6.2.49 Pemeliharaan Bangunan (TC–158) ................................. 358 6.2.50 Penguasaan Mesin, Konstruksi dan Pengelasan
(TC–159) ......................................................................... 359 6.2.51 Pemeliharaan dan Perbaikan Lift, Hand Pallet dan
Forklift (TC–160) ............................................................ 360 6.2.52 Pemeliharaan dan Perbaikan Palet (TC–161) ................. 361 6.2.53 Boiler and Water Treatment System (TC–162)............... 362 6.2.54 Distribusi Barang Jadi (TC–166) .................................... 363 6.2.55 Prosedur Penerimaan dan Pengeluaran Barang
(TC–168) ......................................................................... 364 BAB VII PENUTUP .................................................................................. 366
7.1 Kesimpulan .......................................................................... 366 7.2 Saran .................................................................................... 370
DAFTAR PUSTAKA ................................................................................... 373 LAMPIRAN .................................................................................................. 377 TENTANG PENELITI ................................................................................. 507
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxiii
DAFTAR TABEL Tabel Halaman 1.1 Produktivitas Kerja Negara ASEAN................................................. 2 1.2 Tolok Ukur Aspek Kompetensi PT. Suprama .................................. 6 1.3 Level Kompetensi ............................................................................. 6 1.4 Hasil Persentase Ketercapaian Uji Kompetensi ................................ 7 1.5 Interpretasi 70:20:10 di Berbagai Perusahaan .................................. 10 2.1 Klasifikasi Metode Pelatihan dan Pengembangan ............................ 49 2.2 Kategori Metode Pelatihan dan Pengembangan ............................... 55 4.1 Distribusi Skala Prioritas Pengembangan Kompetensi Jabatan
“AP Auxiliary Material Group Leader” (PRD–004) ....................... 81 4.2 Distribusi Skala Prioritas Pengembangan Jabatan “AP Data
Process Group Leader” (PRD–006) ................................................ 81 4.3 Distribusi Skala Prioritas Pengembangan Jabatan “AP Data
Process Staff” (PRD–007) ................................................................ 81 4.4 Distribusi Skala Prioritas Pengembangan Jabatan “AP Finished
Good Group Leader” (PRD–008) .................................................... 82 4.5 Distribusi Skala Prioritas Pengembangan Jabatan “AP Raw
Material Group Leader” (PRD–010) ............................................... 82 4.6 Distribusi Skala Prioritas Pengembangan Jabatan “Production
Group Leader” (PRD–014) .............................................................. 82 4.7 Distribusi Skala Prioritas Pengembangan Jabatan “Roll Pressing
Operator” (PRD–015) ...................................................................... 82 4.8 Distribusi Skala Prioritas Pengembangan Jabatan “Drying
Operator” (PRD–016) ...................................................................... 82 4.9 Distribusi Skala Prioritas Pengembangan Jabatan “Packing
Operator” (PRD–017) ...................................................................... 83 4.10 Distribusi Skala Prioritas Pengembangan Jabatan “Ink Jet Print
Operator” (PRD–018) ...................................................................... 83 4.11 Distribusi Skala Prioritas Pengembangan Jabatan “Seasoning
Group Leader” (PRD–022) .............................................................. 83 4.12 Distribusi Skala Prioritas Pengembangan Jabatan “Seasoning
Packing Operator” (PRD–024) ........................................................ 83 4.13 Distribusi Skala Prioritas Pengembangan Jabatan “Food Additive
Group Leader” (PRD–027) .............................................................. 83 4.14 Distribusi Skala Prioritas Pengembangan Jabatan “Alkali
Operator” (PRD–028) ...................................................................... 84 4.15 Distribusi Skala Prioritas Pengembangan Jabatan “Mixing Group
Leader” (PRD–030) .......................................................................... 84 4.16 Distribusi Skala Prioritas Pengembangan Jabatan “Mixing
Operator” (PRD–031) ...................................................................... 84 4.17 Distribusi Skala Prioritas Pengembangan Jabatan “Engineering
Data Process Administrator” (ENG–003) ....................................... 84
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxiv
4.18 Distribusi Skala Prioritas Pengembangan Jabatan “Operational Machine Maintenance Group Leader” (ENG–006) ......................... 84
4.19 Distribusi Skala Prioritas Pengembangan Jabatan “Operational Machine Maintenance Operator” (ENG–007) ................................. 85
4.20 Distribusi Skala Prioritas Pengembangan Jabatan “House Wares Technician Group Leader” (ENG–010) ........................................... 85
4.21 Distribusi Skala Prioritas Pengembangan Jabatan “House Wares Technician Operator” (ENG–011) ................................................... 85
4.22 Distribusi Skala Prioritas Pengembangan Jabatan “Electrical Maintenance Group Leader” (ENG–012) ........................................ 85
4.23 Distribusi Skala Prioritas Pengembangan Jabatan “Electrical Maintenance Operator” (ENG–013) ................................................ 85
4.24 Distribusi Skala Prioritas Pengembangan Jabatan “Building Maintenance Group Leader” (ENG–015) ........................................ 86
4.25 Distribusi Skala Prioritas Pengembangan Jabatan “Building Maintenance Operator” (ENG–016) ................................................ 86
4.26 Distribusi Skala Prioritas Pengembangan Jabatan “Power Plant, Boiler & Water Treatment Group Leader” (ENG–018) .................. 86
4.27 Distribusi Skala Prioritas Pengembangan Jabatan “Power Plant, Boiler & Water Treatment Operator” (ENG–019) .......................... 86
4.28 Distribusi Skala Prioritas Pengembangan Jabatan “Engineering Workshop Group Leader” (ENG–021) ............................................ 86
4.29 Distribusi Skala Prioritas Pengembangan Jabatan “Engineering Workshop Operator” (ENG–022) .................................................... 87
4.30 Distribusi Skala Prioritas Pengembangan Jabatan “Laboratory Analyst” (LQC–003) ......................................................................... 87
4.31 Distribusi Skala Prioritas Pengembangan Jabatan “Microbiology Analyst” (LQC–005) ......................................................................... 87
4.32 Distribusi Skala Prioritas Pengembangan Jabatan “Incoming Quality Control Assistant Supervisor” (LQC–008) ......................... 87
4.33 Distribusi Skala Prioritas Pengembangan Jabatan “Incoming Quality Control Staff” (LQC–009) ................................................... 87
4.34 Distribusi Skala Prioritas Pengembangan Jabatan “Production Quality Control Assistant Supervisor” (LQC–010) ......................... 88
4.35 Distribusi Skala Prioritas Pengembangan Jabatan “Production Quality Control Group Leader” (LQC–011) ................................... 88
4.36 Distribusi Skala Prioritas Pengembangan Jabatan “Production Quality Control Staff” (LQC–012) ................................................... 88
4.37 Distribusi Skala Prioritas Pengembangan Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) ......................... 88
4.38 Distribusi Skala Prioritas Pengembangan Jabatan “Production Utility Assistant Supervisor” (LQC–016) ......................................... 88
4.39 Distribusi Skala Prioritas Pengembangan Jabatan “Production Utility Group Leader” (LQC–017) ................................................... 89
4.40 Distribusi Skala Prioritas Pengembangan Jabatan “Production Plan Staff” (PIC–002) ....................................................................... 89
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxv
4.41 Distribusi Skala Prioritas Pengembangan Jabatan “Material Plan & Inventory Control Staff” (PIC–003) ............................................. 89
4.42 Distribusi Skala Prioritas Pengembangan Jabatan “Auxiliary & Spare Part Warehouse Administrator” (WHSE–003)...................... 89
4.43 Distribusi Skala Prioritas Pengembangan Jabatan “Auxiliary & Spare Part Warehouse Group Leader” (WHSE–004) ..................... 89
4.44 Distribusi Skala Prioritas Pengembangan Jabatan “Auxiliary Warehouse Operator” (WHSE–005) ............................................... 90
4.45 Distribusi Skala Prioritas Pengembangan Jabatan “Used Part Stock Keeper” (WHSE–006) ............................................................ 90
4.46 Distribusi Skala Prioritas Pengembangan Jabatan “New Parts Stock Keeper” (WHSE–007) ............................................................ 90
4.47 Distribusi Skala Prioritas Pengembangan Jabatan “Finished Product Warehouse Assistant Supervisor” (WHSE–010) ................ 90
4.48 Distribusi Skala Prioritas Pengembangan Jabatan “Finished Product Warehouse Administrator” (WHSE–011) .......................... 90
4.49 Distribusi Skala Prioritas Pengembangan Jabatan “Stocker Group Leader” (WHSE–012) ...................................................................... 91
4.50 Distribusi Skala Prioritas Pengembangan Jabatan “Transfer & Porter” (WHSE–013) ....................................................................... 91
4.51 Distribusi Skala Prioritas Pengembangan Jabatan “Checker Group Leader” (WHSE–015) ...................................................................... 91
4.52 Distribusi Skala Prioritas Pengembangan Jabatan “Forklift Operator” (WHSE–017) .................................................................. 91
4.53 Distribusi Skala Prioritas Pengembangan Jabatan “Logistic Administrator” (WHSE–019) ........................................................... 91
4.54 Distribusi Skala Prioritas Pengembangan Jabatan “Logistic Driver” (WHSE–020) ....................................................................... 92
4.55 Distribusi Skala Prioritas Pengembangan Jabatan “Waste & Raw Material Warehouse Assistant Supervisor” (WHSE–022) ............... 92
4.56 Distribusi Skala Prioritas Pengembangan Jabatan “Waste & Raw Material Warehouse Administrator” (WHSE–023) ......................... 92
4.57 Distribusi Skala Prioritas Pengembangan Jabatan “Seasoning Material Warehouse Group Leader” (WHSE–024) ......................... 92
4.58 Distribusi Skala Prioritas Pengembangan Jabatan “Raw Material Warehouse Operator” (WHSE–026) ............................................... 92
4.59 Pemetaan Model Program Pengembangan Kompetensi Teknis ....... 94 5.1 Distribusi Frekuensi Prioritas Pengembangan Kompetensi Jabatan
“AP Auxiliary Material Group Leader” (PRD–004) ....................... 97 5.2 Distribusi Frekuensi Jabatan “AP Data Process Group Leader”
(PRD–006) ........................................................................................ 98 5.3 Distribusi Frekuensi Jabatan “AP Data Process Staff”
(PRD–007) ........................................................................................ 99 5.4 Distribusi Frekuensi Jabatan “AP Finished Good Group Leader”
(PRD–008) ........................................................................................ 100
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxvi
5.5 Distribusi Frekuensi Jabatan “AP Raw Material Group Leader” (PRD–010) ........................................................................................ 101
5.6 Distribusi Frekuensi Jabatan “Production Group Leader” (PRD–014) ........................................................................................ 102
5.7 Distribusi Frekuensi Jabatan “Roll Pressing Operator” (PRD–015) ........................................................................................ 103
5.8 Distribusi Frekuensi Jabatan “Drying Operator” (PRD–016) ......... 104 5.9 Distribusi Frekuensi Jabatan “Packing Operator” (PRD–017) ....... 105 5.10 Distribusi Frekuensi Jabatan “Ink Jet Print Operator”
(PRD–018) ........................................................................................ 106 5.11 Distribusi Frekuensi Jabatan “Seasoning Group Leader”
(PRD–022) ........................................................................................ 107 5.12 Distribusi Frekuensi Jabatan “Seasoning Packing Operator”
(PRD–024) ........................................................................................ 108 5.13 Distribusi Frekuensi Jabatan “Food Additive Group Leader”
(PRD–027) ........................................................................................ 109 5.14 Distribusi Frekuensi Jabatan “Alkali Operator” (PRD–028) ........... 110 5.15 Distribusi Frekuensi Jabatan “Mixing Group Leader” (PRD–030) . 111 5.16 Distribusi Frekuensi Jabatan “Mixing Operator” (PRD–031) ......... 112 5.17 Distribusi Frekuensi Jabatan “Engineering Data Process
Administrator” (ENG–003) .............................................................. 113 5.18 Distribusi Frekuensi Jabatan “Operational Machine Maintenance
Group Leader” (ENG–006) .............................................................. 114 5.19 Distribusi Frekuensi Jabatan “Operational Machine Maintenance
Operator” (ENG–007) ...................................................................... 115 5.20 Distribusi Frekuensi Jabatan “House Wares Technician Group
Leader” (ENG–010) ......................................................................... 116 5.21 Distribusi Frekuensi Jabatan “House Wares Technician Operator”
(ENG–011) ........................................................................................ 117 5.22 Distribusi Frekuensi Jabatan “Electrical Maintenance Group
Leader” (ENG–012) ......................................................................... 118 5.23 Distribusi Frekuensi Jabatan “Electrical Maintenance Operator”
(ENG–013) ........................................................................................ 119 5.24 Distribusi Frekuensi Jabatan “Building Maintenance Group
Leader” (ENG–015) ......................................................................... 121 5.25 Distribusi Frekuensi Jabatan “Building Maintenance Operator”
(ENG–016) ........................................................................................ 122 5.26 Distribusi Frekuensi Jabatan “Power Plant, Boiler & Water
Treatment Group Leader” (ENG–018) ............................................ 123 5.27 Distribusi Frekuensi Jabatan “Power Plant, Boiler & Water
Treatment Operator” (ENG–019) .................................................... 124 5.28 Distribusi Frekuensi Jabatan “Engineering Workshop Group
Leader” (ENG–021) ......................................................................... 125 5.29 Distribusi Frekuensi Jabatan “Engineering Workshop Operator”
(ENG–022) ........................................................................................ 126 5.30 Distribusi Frekuensi Jabatan “Laboratory Analyst” (LQC–003) ..... 127
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxvii
5.31 Distribusi Frekuensi Jabatan “Microbiology Analyst” (LQC–005) . 128 5.32 Distribusi Frekuensi Jabatan “Incoming Quality Control Assistant
Supervisor” (LQC–008) ................................................................... 129 5.33 Distribusi Frekuensi Jabatan “Incoming Quality Control Staff”
(LQC–009) ........................................................................................ 130 5.34 Distribusi Frekuensi Jabatan “Production Quality Control
Assistant Supervisor” (LQC–010) .................................................... 131 5.35 Distribusi Frekuensi Jabatan “Production Quality Control Group
Leader” (LQC–011) ......................................................................... 132 5.36 Distribusi Frekuensi Jabatan “Production Quality Control Staff”
(LQC–012) ........................................................................................ 134 5.37 Distribusi Frekuensi Jabatan “Environment, Health & Safety
Assistant Supervisor” (LQC–014) .................................................... 135 5.38 Distribusi Frekuensi Jabatan “Production Utility Assistant
Supervisor” (LQC–016) ................................................................... 136 5.39 Distribusi Frekuensi Jabatan “Production Utility Group Leader”
(LQC–017) ........................................................................................ 137 5.40 Distribusi Frekuensi Jabatan “Production Plan Staff” (PIC–002) ... 138 5.41 Distribusi Frekuensi Jabatan “Material Plan & Inventory Control
Staff” (PIC–003) ............................................................................... 139 5.42 Distribusi Frekuensi Jabatan “Auxiliary & Spare Part Warehouse
Administrator” (WHSE–003) ........................................................... 140 5.43 Distribusi Frekuensi Jabatan “Auxiliary & Spare Part Warehouse
Group Leader” (WHSE–004) ........................................................... 141 5.44 Distribusi Frekuensi Jabatan “Auxiliary Warehouse Operator”
(WHSE–005) ..................................................................................... 142 5.45 Distribusi Frekuensi Jabatan “Used Part Stock Keeper”
(WHSE–006) ..................................................................................... 143 5.46 Distribusi Frekuensi Jabatan “New Parts Stock Keeper”
(WHSE–007) ..................................................................................... 144 5.47 Distribusi Frekuensi Jabatan “Finished Product Warehouse
Assistant Supervisor” (WHSE–010) ................................................. 146 5.48 Distribusi Frekuensi Jabatan “Finished Product Warehouse
Administrator” (WHSE–011) ........................................................... 147 5.49 Distribusi Frekuensi Jabatan “Stocker Group Leader”
(WHSE–012) ..................................................................................... 148 5.50 Distribusi Frekuensi Jabatan “Transfer & Porter” (WHSE–013) ... 149 5.51 Distribusi Frekuensi Jabatan “Checker Group Leader”
(WHSE–015) ..................................................................................... 150 5.52 Distribusi Frekuensi Jabatan “Forklift Operator” (WHSE–017) .... 151 5.53 Distribusi Frekuensi Jabatan “Logistic Administrator”
(WHSE–019) ..................................................................................... 152 5.54 Distribusi Frekuensi Jabatan “Logistic Driver” (WHSE–020) ........ 153 5.55 Distribusi Frekuensi Jabatan “Waste & Raw Material Warehouse
Assistant Supervisor” (WHSE–022) ................................................. 154
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxviii
5.56 Distribusi Frekuensi Jabatan “Waste & Raw Material Warehouse Administrator” (WHSE–023) ........................................................... 155
5.57 Distribusi Frekuensi Jabatan “Seasoning Material Warehouse Group Leader” (WHSE–024) ........................................................... 156
5.58 Distribusi Frekuensi Jabatan “Raw Material Warehouse Operator” (WHSE–026) .................................................................. 157
5.59 Pemetaan Program Pengembangan Kompetensi Teknis ................... 159 6.1 Prioritas Pengembangan Kompetensi Jabatan “AP Auxiliary
Material Group Leader” (PRD–004) ............................................... 165 6.2 Pengembangan Kompetensi Jabatan “AP Data Process Group
Leader” (PRD–006) .......................................................................... 166 6.3 Pengembangan Kompetensi Jabatan “AP Data Process Staff”
(PRD–007) ........................................................................................ 168 6.4 Pengembangan Kompetensi Jabatan “AP Finished Good Group
Leader” (PRD–008) .......................................................................... 169 6.5 Pengembangan Kompetensi Jabatan “AP Raw Material Group
Leader” (PRD–010) .......................................................................... 171 6.6 Pengembangan Kompetensi Jabatan “Production Group Leader”
(PRD–014) ........................................................................................ 173 6.7 Pengembangan Kompetensi Jabatan “Roll Pressing Operator”
(PRD–015) ........................................................................................ 181 6.8 Pengembangan Kompetensi Jabatan “Drying Operator”
(PRD–016) ........................................................................................ 184 6.9 Pengembangan Kompetensi Jabatan “Packing Operator”
(PRD–017) ........................................................................................ 187 6.10 Pengembangan Kompetensi Jabatan “Ink Jet Print Operator”
(PRD–018) ........................................................................................ 190 6.11 Pengembangan Kompetensi Jabatan “Seasoning Group Leader”
(PRD–022) ........................................................................................ 192 6.12 Pengembangan Kompetensi Jabatan “Seasoning Packing
Operator” (PRD–024) ...................................................................... 193 6.13 Pengembangan Kompetensi Jabatan “Food Additive Group
Leader” (PRD–027) .......................................................................... 195 6.14 Pengembangan Kompetensi Jabatan “Alkali Operator”
(PRD–028) ........................................................................................ 198 6.15 Pengembangan Kompetensi Jabatan “Mixing Group Leader”
(PRD–030) ........................................................................................ 200 6.16 Pengembangan Kompetensi Jabatan “Mixing Operator”
(PRD–031) ........................................................................................ 202 6.17 Pengembangan Kompetensi Jabatan “Engineering Data Process
Administrator” (ENG–003) .............................................................. 206 6.18 Pengembangan Kompetensi Jabatan “Operational Machine
Maintenance Group Leader” (ENG–006) ........................................ 209 6.19 Pengembangan Kompetensi Jabatan “Operational Machine
Maintenance Operator” (ENG–007) ................................................ 212
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxix
6.20 Pengembangan Kompetensi Jabatan “House Wares Technician Group Leader” (ENG–010) .............................................................. 218
6.21 Pengembangan Kompetensi Jabatan “House Wares Technician Operator” (ENG–011) ...................................................................... 219
6.22 Pengembangan Kompetensi Jabatan “Electrical Maintenance Group Leader” (ENG–012) .............................................................. 221
6.23 Pengembangan Kompetensi Jabatan “Electrical Maintenance Operator” (ENG–013) ...................................................................... 222
6.24 Pengembangan Kompetensi Jabatan “Building Maintenance Group Leader” (ENG–015) .............................................................. 224
6.25 Pengembangan Kompetensi Jabatan “Building Maintenance Operator” (ENG–016) ...................................................................... 225
6.26 Pengembangan Kompetensi Jabatan “Power Plant, Boiler & Water Treatment Group Leader” (ENG–018) ................................. 227
6.27 Pengembangan Kompetensi Jabatan “Power Plant, Boiler & Water Treatment Operator” (ENG–019) ......................................... 229
6.28 Pengembangan Kompetensi Jabatan “Engineering Workshop Group Leader” (ENG–021) .............................................................. 231
6.29 Pengembangan Kompetensi Jabatan “Engineering Workshop Operator” (ENG–022) ...................................................................... 232
6.30 Pengembangan Kompetensi Jabatan “Laboratory Analyst” (LQC–003) ........................................................................................ 234
6.31 Pengembangan Kompetensi Jabatan “Microbiology Analyst” (LQC–005) ........................................................................................ 236
6.32 Pengembangan Kompetensi Jabatan “Incoming Quality Control Assistant Supervisor” (LQC–008) .................................................... 238
6.33 Pengembangan Kompetensi Jabatan “Incoming Quality Control Staff” (LQC–009) ............................................................................. 239
6.34 Pengembangan Kompetensi Jabatan “Production Quality Control Assistant Supervisor” (LQC–010) .................................................... 241
6.35 Pengembangan Kompetensi Jabatan “Production Quality Control Group Leader” (LQC–011) .............................................................. 243
6.36 Pengembangan Kompetensi Jabatan “Production Quality Control Staff” (LQC–012) ............................................................................. 245
6.37 Pengembangan Kompetensi Jabatan “Environment, Health & Safety Assistant Supervisor” (LQC–014) ......................................... 249
6.38 Pengembangan Kompetensi Jabatan “Production Utility Assistant Supervisor” (LQC–016) ................................................................... 250
6.39 Pengembangan Kompetensi Jabatan “Production Utility Group Leader” (LQC–017) ......................................................................... 252
6.40 Pengembangan Kompetensi Jabatan “Production Plan Staff” (PIC–002) .......................................................................................... 254
6.41 Pengembangan Kompetensi Jabatan “Material Plan & Inventory Control Staff” (PIC–003) .................................................................. 255
6.42 Pengembangan Kompetensi Jabatan “Auxiliary & Spare Part Warehouse Administrator” (WHSE–003) ........................................ 257
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxx
6.43 Pengembangan Kompetensi Jabatan “Auxiliary & Spare Part Warehouse Group Leader” (WHSE–004) ........................................ 259
6.44 Pengembangan Kompetensi Jabatan “Auxiliary Warehouse Operator” (WHSE–005) .................................................................. 260
6.45 Pengembangan Kompetensi Jabatan “Used Part Stock Keeper” (WHSE–006) ..................................................................................... 261
6.46 Pengembangan Kompetensi Jabatan “New Parts Stock Keeper” (WHSE–007) ..................................................................................... 262
6.47 Pengembangan Kompetensi Jabatan “Finished Product Warehouse Assistant Supervisor” (WHSE–010) .............................. 264
6.48 Pengembangan Kompetensi Jabatan “Finished Product Warehouse Administrator” (WHSE–011) ....................................... 265
6.49 Pengembangan Kompetensi Jabatan “Stocker Group Leader” (WHSE–012) ..................................................................................... 267
6.50 Pengembangan Kompetensi Jabatan “Transfer & Porter” (WHSE–013) ..................................................................................... 268
6.51 Pengembangan Kompetensi Jabatan “Checker Group Leader” (WHSE–015) ..................................................................................... 270
6.52 Pengembangan Kompetensi Jabatan “Forklift Operator” (WHSE–017) ..................................................................................... 272
6.53 Pengembangan Kompetensi Jabatan “Logistic Administrator” (WHSE–019) ..................................................................................... 274
6.54 Pengembangan Kompetensi Jabatan “Logistic Driver” (WHSE–020) ..................................................................................... 275
6.55 Pengembangan Kompetensi Jabatan “Waste & Raw Material Warehouse Assistant Supervisor” (WHSE–022) .............................. 277
6.56 Pengembangan Kompetensi Jabatan “Waste & Raw Material Warehouse Administrator” (WHSE–023) ........................................ 278
6.57 Pengembangan Kompetensi Jabatan “Seasoning Material Warehouse Group Leader” (WHSE–024) ........................................ 280
6.58 Pengembangan Kompetensi Jabatan “Raw Material Warehouse Operator” (WHSE–026) .................................................................. 281
6.59 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Administrasi Perkantoran” (TC–008) ............................................. 285
6.60 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengendalian Dokumen” (TC–009) ................................................ 286
6.61 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Sistem Pengarsipan” (TC–010) ....................................................... 287
6.62 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Sistem Pelaporan” (TC–011) .......................................................... 289
6.63 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Bekerja dengan Target” (TC–015) .................................................. 291
6.64 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Aplikasi Program Komputer Perkantoran” (TC–037) .................... 295
6.65 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Aplikasi Program Komputer Teknik” (TC–038) ............................ 296
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxxi
6.66 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Stock Opname” (TC–053) .............................................................. 297
6.67 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Prosedur Pengadaan Barang” (TC–069) ......................................... 299
6.68 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Penggunaan Peralatan Kebersihan” (TC–081) ................................ 300
6.69 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Penggunaan Bahan–bahan” (TC–082) ............................................ 301
6.70 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Mengemudikan Kendaraan” (TC–083) ........................................... 302
6.71 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Perbaikan Peralatan” (TC–084) ...................................................... 303
6.72 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Standar Keamanan Pangan” (TC–111) ........................................... 304
6.73 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Manufaktur Mi” (TC–112) .................................................. 308
6.74 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Barang Jadi” (TC–114) .............................................. 311
6.75 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Produk Afalan” (TC–115) ......................................... 313
6.76 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Standar Bahan Baku” (TC–116) ..................................................... 314
6.77 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Standar Kemasan” (TC–117) .......................................................... 315
6.78 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Produksi Mi” (TC–118) ....................................................... 316
6.79 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Tarik Tepung” (TC–119) ..................................................... 320
6.80 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Pengayakan” (TC–120) ....................................................... 321
6.81 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Food Additive Process” (TC–121) ................................................. 322
6.82 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Alkali” (TC–122) ....................................................... 323
6.83 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Pencampuran” (TC–123) ..................................................... 325
6.84 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Roll Pressing Process” (TC–124) .................................................. 326
6.85 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Pengeringan Mi” (TC–125) ................................................. 328
6.86 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Bungkus” (TC–126) ............................................................. 329
6.87 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Ink Jet Printing Process” (TC–127) ............................................... 330
6.88 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Produksi Bumbu” (TC–129) ................................................ 332
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxxii
6.89 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Produk dan Kemasan Bumbu” (TC–130) .................. 333
6.90 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Timbang Bumbu” (TC–131) ................................................ 334
6.91 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Campur Bumbu” (TC–132) ................................................. 335
6.92 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses Pengemasan Bumbu” (TC–133) .......................................... 336
6.93 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses QC” (TC–135) ..................................................................... 337
6.94 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses QC Bahan Baku” (TC–136) ................................................. 338
6.95 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Proses QC Barang Jadi” (TC–137) ................................................. 339
6.96 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Proses EHS” (TC–141) .............................................. 341
6.97 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Kebersihan Area Produksi” (TC–142) ....................... 342
6.98 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pengetahuan Pengolahan Limbah” (TC–143) ................................. 345
6.99 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Penerapan Keselamatan dan Kesehatan Kerja (K3)” (TC–147) ..... 346
6.100 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Statistika” (TC–149) ....................................................................... 348
6.101 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Permesinan Manufaktur Mi” (TC–150) .......................................... 349
6.102 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Prosedur Perbaikan dan Perawatan Mesin Industri” (TC–151) ...... 350
6.103 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan dan Perbaikan Alat Produksi Bumbu” (TC–152) ..... 352
6.104 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan dan Perbaikan Mesin Mixing” (TC–153) ................. 354
6.105 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Kelistrikan” (TC–154) .................................................................... 355
6.106 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Kelistrikan Arus Kuat” (TC–155) ................................................... 357
6.107 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan Bangunan” (TC–158) ............................................... 358
6.108 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Penguasaan Mesin, Konstruksi dan Pengelasan” (TC–159) ........... 359
6.109 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan dan Perbaikan Lift, Hand Pallet dan Forklift” (TC–160) ........................................................................................... 361
6.110 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Pemeliharaan dan Perbaikan Palet” (TC–161) ................................ 362
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxxiii
6.111 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Boiler and Water Treatment System” (TC–162) ............................ 363
6.112 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Distribusi Barang Jadi” (TC–166)................................................... 364
6.113 Daftar Karyawan Peserta Pengembangan Kompetensi Teknis “Prosedur Penerimaan dan Pengeluaran Barang” (TC–168) ............ 365
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxxiv
DAFTAR GAMBAR Gambar Halaman 2.1 Proses Pengembangan SDM ............................................................. 45 2.2 Proses Pelatihan dan Pengembangan ................................................ 48 3.1 Kerangka Konseptual ........................................................................ 68
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxxv
DAFTAR LAMPIRAN Lampiran Halaman 1 Matriks Kompetensi 2014 PT. Suprama ........................................... 378 2 Daftar Nama Karyawan yang Dieliminasi ........................................ 385 3 Angket Prioritas Pengembangan Kompetensi Jabatan...................... 387 4 Skala Prioritas Pengembangan Kompetensi Jabatan ........................ 448 5 Pemetaan Program Pengembangan Kompetensi Teknis ................... 464
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxxvi
DAFTAR SINGKATAN ASEAN = Association of Southeast Asian Nations BBI = Behavior Event Interview CBHRM = Competency-based Human Resource Management CBI = Competency Based Interview CBPD = Competency-based Development Purposed CBTNA = Competency-based Training Need Analysis EHS = Environment, Health & Safety HRD = Human Resource Development ILO = International Labour Organization IQ = Intellegence Qoutient Lab. = Laboratory Log. = Logistic MMPI = Minnesota Multiphasic Personality Inventory N/A = Not Available PPIC = Production Plan & Inventory Control PT = Perseroan Terbatas QC = Quality Control SDM = Sumber Daya Manusa SOP = Standard Operating Procedure Suprama = Surya Pratista Hutama TNA = Training Need Analysis WHSE = Warehouse
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA
xxxvii
DAFTAR ISTILAH Kompetensi Non Teknis = Soft Competency Kompetensi Teknis = Hard Competency
ADLN - Perpustakaan Universitas Airlangga
TESIS PROGRAM PENGEMBANGAN KOMPETENSI... WIDHI NOVA PRASETYA