The Final Project of internship:

Student Name: Abdulaziz Siddiq Al-Hassan

Student ID: 200911989

Organization Name: Dubai Municipality

Field Supervisor: Mohammed Ahmed Al Jassmi

Academic supervisor: Mr. Khaldun

From (Date) to (Date): from 1/3/2015 to 25/5/2015

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Dubai Municipality

بلدية دبي

Table of Content

1- Background and analysis of Dubai Municipality …………....………...…………..3-4

2- Major Competition (DM)…………………………………………………………….5

3- Organization key services and sales (DM)……………………………….…………..6

4- Management leadership style (DM)……...……………………………………...…...6

5- Corporate culture (DM)…...………………………………………………...……......7

6- Work plan details and time log table, displaying hours spent in training (DM)........7-9

7- Details of the internship experience (DM) ………………………………………..10-11

8- SWOT analysis:………….…………………….......................................................12-14

9- Recommendations for Improvement (DM) ………….…………………………......14

10- Learning experience (Internship Project – DM )………….………………………...15

11- Conclusion……………………………………………………………………..……16

12- Reference…………………………………………………………………..……….17

13-

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1.Background and analysis of Dubai Municipality (DM)

1. Organization background of Dubai Municipality

The origin of Dubai Municipality was founded in 1954 commencing its activities with a cadre of seven employees undertaking simple tasks in cleaning the city. 

The first decree establishing the Municipality  was on February 28, 1957, whereby 23 municipal council members had been appointed from the elders of the country and traders with limited powers, the most important of which was to take care of health and architectural affairs of the city as well as to organize construction and beautification of the city and provide constructive suggestions to the government. 

Dubai Municipality passed a series of evolutionary stages through the years of its multiplied tasks, including:

In the 1 974 His Highness Sheikh Rashid bin Saeed Al Maktoum, God rest his soul, issued a decree establishing the municipality, which nullified the former order to establish the municipality and stated to establish the new Dubai Municipality having independent characteristics, morals and powers within the entire emirate that includes the Municipal Council and the administration body, which executes the policy and directives and in accordance with the decree.

In 1980 a decree had been issued establishing the Municipal Council appointing 32 members headed by His Highness Sheikh Hamdan bin Rashid Al Maktoum, Chairman of Dubai Municipality. 

Chairman

Sheikh Hamdan Bin Rashid Al Maktoum.

Director General

Er. Hussain Nasser Lootah 

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Our Mission

Working to plan, design, build and manage the municipal infrastructure, facilities and services through the

appropriate investment in our human and other resources maintaining the sustainable development.

Our Vision

Creating an excellent city that provides the essence of success and comfort of sustainable living

 Our Values

In the quest towards achieving our strategic vision and our grand mission at all levels; we act based upon

the following core values:

Employees: The real asset

Stakeholders  Commitment to partnership and appreciation of their needs and expectations

Transformation: Appreciation of change and strive for positive development

Performance: Doing the right things right.

Interdependence: Focus on teamwork through cooperation and sharing of ideas.

Innovation: The adoption of initiatives and the recognition of innovators

 

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A. Major competition

1- Dubai Police

Dubai Police is an integral part of the United Arab Emirates Police Force. Its

mission is to improve the quality of life, in the Country, by operating in accordance with

constitutional rights to enforce the law and maintain security and safety of the community and of everyone

living in the Country.

2- Road and Transport Authority (RTA)

RTA is responsible for planning and providing the requirements of transport,

roads & traffic in the Emirate of Dubai, and between Dubai and other Emirates of the UAE, neighboring

countries in order to provide an effective & an integrated transport system capable of achieving Dubai's

vision & serving the vital interest of the Emirate.

 

3- Dubai Electricity & Water Authority (DEWA)

Our mission are committed to the happiness of our Stake holder and

promoting Dubai’s vision through the delivery of sustainable electricity and water services at a world-

class level of reliability, efficiency and safety in an environment that nurtures innovation with a competent

workforce and effective partnerships; supporting resources sustainability.

4- Land Department

Dubai Land Department's vision focus on making Dubai a global real estate

leader in attracting investments. From this ambitious vision; DLD's operations and activities focus on

providing the best real estate environment in line with the highest international real estate standards, in

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order to ensure the rights of all parties in the market and contributing to the sustainable development of

the various segments of society.

B. Organization key services and Sales 1- Sales:

Dubai Municipality is a government sector which provide the services for the public and sales not from

their scope.

2- Services:

We meet customer needs by providing a set of services which include the following : - public health and safety ,environment, coasts &green area, urban planning & construction, projects &infrastructure, recreation & heritage.

2. Management Leadership Style:

Dubai Municipality follows Bureaucratic leading style to perform routine tasks. This is appropriate for

work involving use of dangerous or delicate equipment. Bureaucratic leadership is also useful for tasks

that require handling cash.

This style is much less effective in teams and organizations that rely on flexibility, creativity, or

innovation.

Hierarchy of authority: The hierarchy of authority in an organization is designed to benefit the company

and the employees. The company grows with the strength of a competent managerial staff, and employees

look to management to provide career development.

Let me give an example, for supplier when wants to release his bank guarantee but when we are check in

the system he still not supply all the material to us as per contract and needs of the concern department So,

we should always follows the polices and procedure. And the supplier know that should they supply all

martials as per contract to release the bank guarantee. And because these procedures are routine, this will

considered Bureaucratic leadership style.

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3. Corporate Culture:

Acceptable in the Dubai Municipality Policy:

Competence

Confidentiality

Integrity

Objectivity

Not acceptable in the Dubai Municipality Policy:

Expose Confidential Information

Discuss Personal information

Uniform

2.Internship Work plan:

I. Work plan details and time log table,

displaying hours spent in training:

Week Unit / Department Number of Hours

1 Inventory management 28

2 Inventory management 293 Inventory management 23

4 Inventory Management 31

5 Stock Control Unit 336 Stock Control Unit 357 Stock Control Unit 358 Stock Control Unit 35

9Stock Control Unit & Inventory Management

35

10 Inventory Management 3511 Inventory Management 3512 Inventory Management 35

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Total Number of Hours389

Company Department Activities From - To

Dub

ai M

unic

ipal

ity

Inventory

management

unit/ contract

& purchasing

-Printed Par Code for every item to identify in the system, Studied the item form supplier & make initial request, Detected the item which the buyers returns the system“GRP Inventory Return “,Received the item from Supplier & clarified with buyers, To release purchase order from Oracle Application, Build new location throw Oracle Program to restored the item “Subinventory”, Utilized about the item when we do daily inventory items. ‘PDA”, Converted the initial request to final request after calculated them.

From 1-3-2015 to 21-3-2015

Contract and

purchasing

department/

Stock control

Unit

-Built new code for materials that deal with the

department to update specifications, Analyzed

the requisition in system plus the urgent

requisition has the priority, issue the direct

materials supply orders or supply

warehouses, Study the contract to follow up

the contain in contract if it done as per

agreement or pending, Release of suppliers

for materials purchased wholesale private

bank guarantee, Identify the locator for each

material, Provide a rationalization of

expenditures When purchasing items, Audit

all direct request in system before make

release.

From 29-3-2015 to 23-4-2015

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Inventory

management

unit/ contract

& purchasing

-Detected the item which the buyers returns the system “GRP Inventory Return “,Audit all direct request in system before make release, Study the contract to follow up the contain in contract if it done as per agreement or pending.

From 26-4-2015 to 21-5-2015

My training Course was in Dubai Municipality , which divided into two departments the following chart giving the percentage of hour spent in each:

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Stock Control

inventory man-agment

Number of traning Department

3.Details of the internship experience:

1.Release of suppliers for materials purchased wholesale private bank guarantee

Meaning is the performing procedures for the release of suppliers for materials purchased your wholesale

bank guarantee after coordination with the concerned department to make sure of the supply system by

warehouses. As in particle, we check in system if the supplier supply all material or not. In this assignment

I can add to my knowledge about the value of doing that and we really practice in work placement so we

can get experience to deal in smeller case. Now I will explain three important topic in details as

following:-

The tasks are linked to Internship learning objectives:

1- Demonstrated systems thinking ability

2- Understands database operations

3- Demonstrate ability to plan and organize for tasks and information.

Challenges related to this task:1- release bank guarantee for supplier before make sure it supply all material.

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61%

39%

Trained Hours in Dubai Muncipility

Inventory ManagementStock Control Unit

2- System problem if it became hanging while we are check the status for suppler and make release for it.

3- Lost the original bank guarantee from the contract and the supplier not supply the material to us.

Learning Experience that gained from this assignment: 1-learn how use the system to make release bank guarantee 2-make audit before make release bank guarantee 3- reserved our right from the supplier

2. Apply the acquired knowledge when performing field linked tasks.

In Particle meaning, take the requisition number for the order from the concern person which sent from the concern department to get the stock. During my daily work use the system l think it’s good as it make easier for us to know the information of requisitions like location and number of quantity but other hand we face challenge which we talk about in details now.

The tasks are linked to Internship learning objectives:

1- Demonstrates knowledge of program

design and planning

2- Attentive to detail

3- Demonstrates knowledge of program

evaluation

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Challenges related to this task:1- It became hanging for long time2- I cannot put all item once time should put item by item so the system can recognize

the order.3- Receive many requisition number in same time

Learning Experience that gained from this assignment:1- Able to work under tight deadline2- Knowledge to use multiple system to finish the task3- Flexible in assignments

4.Evaluation of the Dubai Municipality

A. SWOT analysis of Dubai Municipality

As I trained at Dubai Municipality , I did great part in SWOT analysis of warehouse department , and I

spent great time on working at this assignment and sharing knowledge with staff so I can realize the

strength, weakness, opportunities and threats from the strategic of the department.

Strength It’s governmental Company. Employee training An attractive work environment

Weaknesses employee resignation. knowledge transfer An inventory management unit area

Opportunities Tawteen Electronic link between the

government and private agencies The development of procedures

and regulations in terms of dealing with suppliers

Threats Staff loyalty. Demand only to specific suppler. lack in technology

Strength

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Dubai Municipality is government company that make more value when deal with the supplier as the supplier become more accuracy and careful to not cheat and embezzlement when tendering and supply of materials. Also the department put plan for every employee to improve and develop their self by enrolling training course relating to the functions section so we can develop the section to keep up with the developments happen in the country .In other Hand they make good work placement for University graduates to choose the department by give them all what they will need in labor market then we choose the clever graduator whose interest to work with us by provide good offer for them so we can renewal human resource.

Weaknesses

As we follow Dubai HR policy we cannot promotion any employee until he qualified the new position so that make a lot employee resignation. For example if we have position grade 11 and we want to promotion employee he not qualified for all condition require in the new position we cannot promoted him so that make him frustrated and resign. In addition knowledge transfer from old employee to new employee is difficult because the old employee who knows every single things in department will not give all this information for new employee for many reason like a fried to take his position or get promotion even he still new and he was old employee still not get any promotion they do not know the promotion depended to the quality in the work not how long in department. In other hand we face difficulty in an inventory management unit area about size as sometime we receive many materials from different supplier in same time and all martials should built new location to located in the store but because do not have locution in store so it called “ stagnant materials” for that we need to extend the size of the unit .

Opportunities

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As we creative comfortable work environment and a lot of UAE national become Specialization in supply chain so we can hire them as they will know more about local market requirement. Also we need to make electronic link between our system and bank system for release bank guarantee instead to provide document for supplier to make release we can make it throw link system so become smart system. In other hand we have to development a procedures and regulation in term of dealing with suppliers not only depended to bank guarantee to save our right also should have procedures that make supplier avoid to cheat with us .

Threats

The loyalty is very important to be in staff as our work natural we deal with a lot of tender to choose any of them provide good quality with good price if the employee do not have loyalty it can give all secret information for any contract to anther tender and get money for that in the oration the employee know about work ethic which the most important is loyalty. In addition should not demand only to specific suppler to supply this materials as it cause the supplier will raise the price more that market value because he know we will not contact with other supplier or this supplier left the country due to bankruptcy for that we should have many supplier for every item. Although we have lack in technology as we should develop our system which use recently to adopt the new requirement like when Utilized about the item when we do daily inventory items. ‘PDA” the system hanging long time we should have more than two system and to be smart system to save our time and effort.

B. Recommendation for improvement

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Actually, l have some recommendation to my workplace; recommendation seeks for more

improvement in the entire business. I will illustrate my recommendation in some work

assignment that l did.

I have few recommendation that improve their business way like to utilized about the item when we do daily inventory items. ‘PDA” we can improve the nature of the work to use ERP which make scan for all truck contain the stock so it become more easy. For save effort and time when converted the initial request to final request after calculated them by should have three group so first group received the item while they finish second group check if everything as required the last group finalize. Also Build new location throw Oracle Program to restored the item “Subinventory” we can put plan for emergency item that do not have location so it will organza our work.

5.Learning experience

Our department use this project for every graduation work placement . Now I will explain

about this project in details as I share in this project . The supervisor writ the weekly

report about me for the manager, it contain my ability to handle multiple task in same

time like Utilized about the item when we do daily inventory items ‘PDA” and built new

code for materials that deal with the department to update specifications both in same

time and I handle the task as the most important to know basic thing in every assignment

then you can handle any task depended to understanding for it. The advantage from this

project it help the graduate to practice the theory that studying in university in labor

market so we can develop the current system by what we studying even the method as

our country keeping develop every day. Also

it can help me to join work in Dubai

municipality as the manger know about me

from the supervisor. My recommendation to 15 | P a g e

put plan for graduate as every week have to do different assign so it help to get

knowledge to handle variety of task and help the graduate to get new job after

graduation as the manager have clear image about it

6.Conclusions

In conclusion, I am very satisfied by the

result of my internship. I got tremendous

amount of new information that will help me

take the right decision in planning my career because this course of internship, teaches us

how to apply the theoretical information that we have learned at university, to our

workplace at the internship. During my internship that I have done, in Dubai municipality,

I have learned several of policies and procedure. I would like to thank and appreciate the

employees and my field supervisor who enhance my knowledge and my experience, and its

very kind that they give me opportunity to work with their team. I have learned how to

work as team, managing time, flexibility, multi-tasking, organize meeting and self-

confidence and communication skill have been improved. I recommend my college and the

career unit, to have the internship at Dubai municipality as they really support students and

treat them, as they are one of their team members.

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7.References:

1- https://login.dm.gov.ae

2- http://e-services.dewa.gov.ae

3- http://www.dubaipolice.gov.ae/fss5

4- http://www.dubaipolice.gov.ae/fss5

.

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