the fragmented enterprise: ecm in the era of social business
DESCRIPTION
The traditional organizational structure of workers sat at desktops, connecting to a business application protected by a firewall is rapidly eroding. In a short period of time we have gone from a wired and bound world, to an unwired "internet in the pocket" world. Driven by the power of the cloud and the crowd, enterprise technology is experiencing innovation at an unparalleled pace with no sign of things slowing down. In this keynote session we will look at what this new digital infrastructure enables, both the positive opportunities for truly social business to emerge alongside the challenges and serious unresolved issues it also raises.TRANSCRIPT
The Fragmented Enterprise: ECM in the era of Social Business Alan Pelz-‐Sharpe – Research Director Social Business
§ Founded in 1999, HQ in New York § Owner operated § 300+ staff globally § 1500+ client organizaLons served § 16,000 end users touched per year § Syndicated research, professional services, advisory, affiliaLon, events
§ Users, vendors, financiers, service firms § Globally available, local focus
§ Began career in Document Management in 1990 Former Partner at Real Story Group, VP at Ovum & ConsulBng Director at Wipro. Currently Research Director for Social Business at the 451 Research.
Recent 451 Reports:
The reposi2oning of enterprise social networks
Enterprise challenge of secure document collabora2on
The socializa2on of the collabora2ve enterprise.
The Social Enterprise: Defining the Future of Collabora2ve Business?
Agenda
• FragmentaLon • Systems of Record & Engagement • MechanisLc versus Organic • The Pace of Change
• aka some bar & pie charts • Winners versus Losers • Key Takeaway
The Digital Infrastructure
Social Business
BYOD Device
BYOA ApplicaLon
BYOE Employee
BYOP Process
Changing Dynamics
Compliant
Anyone
AnyLme
Anywhere
Anything
Challenges of Social Business
www.aiim.org/infochaos�
Do YOU understand the business challenge of the next 10 years?
This ebook from AIIM President John Mancini explains.
Compliant
Anyone
AnyLme
Anywhere
Anything
• Data • Documents • ApplicaLons • Tasks • Processes • CommunicaLons
Challenges of Social Business
Compliant
Anyone
AnyLme
Anywhere
Anything
• Device • Geo
LocaLon • ApplicaLon/
Pla_orm
Challenges of Social Business
Compliant
Anyone
AnyLme
Anywhere
Anything
• On or Offline • Push or Pull • Wired/
Wireless
Challenges of Social Business
Compliant
Anyone
AnyLme
Anywhere
Anything
• Employees • Customers • Partners • Teams • Prospects • Crowd
Challenges of Social Business
Social Business
Compliant
Anyone
AnyLme
Anywhere
Anything
• Privacy • Regulatory • Appropriate • Auditable • Legal
Challenges of Social Business
Growing challenges & Layers
13
• Many applications • Some on premises –
some in the cloud • Data & Unstructured
Content • All stored in live
environment • All in silos • Majority of data ‘dark’ • Increasing volume of
‘zombie’ applications
ECM how we do business
Business
People
Process
Technology
Fundamentals Modern Business
Social Business
Organic
Controlling
MechanisLc
Dynamics of Modern Business
Today’s tacLcal market drivers -‐ FSS
13%
4%
3%
65%
15%
Currently Using
Plan to in next 6 Months
Plan to More than 6 months
No plans
Don't Know ©451 Research 2014
Today’s tacLcal market drivers -‐ Cloud
38%
19%
26%
17%
External Cloud Only
On Premise Only
Hybrid
Don't Know ©451 Research 2014
ECM Buying Trends
What do we do on the move?
0%
10%
20%
30%
40%
50%
60%
70%
80%
Corporate Mobile ApplicaBons
Winners versus Losers • Data and traffic volumes are overwhelming – winners only manage
essenLals, don’t be a hoarder – Focus on IT efficiency • Algorithms only tell us so much – winners invest in smart people to use,
interpret, interact with and and ask the right quesLons • BYO everything will be a reality – but not for everything, every Lme –
there is a Lme and a place… • Don’t chase fashions – focus on your customers and your products/
services – more people and less technology may be the way forward • Do watch emerging trends, some (not many) can be truly disrupLve • Manage data from creaLon to destrucLon – always
