the semantic web meets egovernment
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The Semantic Web meets eGovernment. 2006 AAAI Spring Symposium Series Stanford University, California, USA, March 27-29, 20061. - PowerPoint PPT PresentationTRANSCRIPT
1 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
Fostering self-adaptive e-government service improvement
using semantic technologies
N. Stojanovic, Lj. Stojanovic, A. AbeckerFZI at the University of Karlsruhe
K. HinkelmannFHNW, SwissG. MentzasICCS Athens
The Semantic Web meets eGovernment2006 AAAI Spring Symposium SeriesStanford University, California, USA, March 27-29, 20061
2 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
Agenda
Introduction
FIT
3 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
Introduction: As Is
The web portal is a channel to publish administrative services on-line, spreading from only providing information about a service to completely treating a public service
A large percentage of users still prefer to access government services through traditional channels Users are often lost in the information space of a portal and
need some specific helps that are normally provided in a brick-and-mortar environment
On one hand, the most critical characteristic of a portal is to be inclusive
On the other hand, the delivery of services has to be very efficient
This potential conflict leads to a need for a customized delivery of services
4 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
Introduction: As Is
5 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
Introduction: The need
The delivery of public services in a front office should be tailored to the preferences, needs and expectations of each user individually
Together with the advantages of online transactions: no waiting queues no restriction in office hours no driving timeadaptability will help that the acceptance of e-
government exceeds that of real administrative offices
6 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
Introduction: Challenges
How to capture user’s satisfaction/expectations
Public services are off-line services converted for on-line use
7 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
FIT
The overall objective of FIT is to develop, test and validate a self-adaptive e-government framework based on semantic technologies that will ensure that the quality of public services is proactively and continually fitted to the changing preferences and increasing expectations of e-citizens
8 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
FIT before after
9 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
FIT objectives
a personalized front office (instead of a uniform one) that will enable personalized and „inclusive for all“ access
a quality-driven bidirectional platform (instead of one way service delivery) that will enable context-aware delivery of services and implicit capturing of users’ feedbacks
a customized back office (instead of an inflexible one) that will ensure multi-context views on public services based on the user and quality model
framework to support knowledge sharing between front offices, i.e. how to use best practices learned in one front office in other offices
10 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
Why ontologies
Ontologies can provide more precise profile models due to modeling background knowledge
Ontologies can provide more descriptive profile models e.g. rule-based profiles
Ontologies can help in sharing personalization models due to their formal nature
11 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
data about use
rs‘
behaviour
knowle
dge
abou
t use
rs‘
pref
eren
ces
information
enriched with
eGovernement
context
usage in on-line
servicese.g. „problems in filling-up a form“
“problems in filling-up a form in the process of issuing a driving license for foreigners, by some users”
„there is a group of users (low language skills) which need more information about the issuing licences“
„customize workflow execution:If the user is from this group, Then present more information“
The repetition of the MAPE cycle leads to the continual improvement of an eGovernment system
FIT Scenario
12 FZI Forschungszentrum Informatik | Forschungsbereich Information Process Engineering – Intelligente Informationslogistik für eine vernetzte Welt
Thank you