The small print | T&Cs

Article 1 ­ Definitions

We”, “our”, “ourselves” and “us” means Ryanair Limited of Corporate Head Office, Airside BusinessPark, Swords, Co Dublin , Ireland.

“You”, “your” and “yourself” means any person, except members of the crew, whom we have agreedto carry on a flight bearing our Airline Designator Code. (See also definition for “Passenger”).

“AIRLINE DESIGNATOR CODE” means either the two letter code ‘FR’ or the three letter code ‘RYR’ which identify us as an air carrier.

“BAGGAGE” means your personal property accompanying you in connection with your flight. Unlessotherwise specified, it consists of both your Checked and Unchecked Baggage.

“BAGGAGE IDENTIFICATION TAG” means a document issued solely for identification of yourChecked Baggage.

“BOARDING PASS” means the on­line document entitled “Boarding Pass” printed out by you or onyour behalf prior to each flight or such alternative format which may be issued by ourselves or ourhandling agents at an airport served by us.

“CHECK­IN DEADLINE” means the time limits specified by us by which time you must have obtainedyour Boarding Pass and, where applicable, completed any visa/document checks, paid any CheckedBaggage fees and/or excess baggage charges and deposited your Checked Baggage at a Bag­Drop.

“CHECKED BAGGAGE” means Baggage of which we take custody and for which we have issued aBaggage Identification Tag. “CONFIRMATION/ITINERARY” means our website frame headed “Itinerary” setting out a “FlightReservation Number” and showing “Status: Confirmed” and/or the document headed “Ryanair TravelItinerary” as sent to the e­mail address used in your booking, in both cases specifying passengername(s), flights, dates, timings and routes of the flights you have booked with us.

“CONVENTION” means the Montreal Convention 1999.

“DAMAGE” includes death, wounding, or bodily injury to a Passenger or loss, partial loss, theft orother damage to baggage, arising out of or in connection with carriage or other services incidentalthereto performed by us.

“REGULATIONS” mean those regulations as set out in the document captioned “Ryanair Regulations

on Specific Subjects” from time to time in force (click here).

“PASSENGER” means a person whom we have agreed to carry on a flight, as identified by means ofthe issue of a Confirmation/Itinerary (See also definition of “you”, “your” and “yourself”).

“SDR” means a Special Drawing Right as defined by the International Monetary Fund. (The currentvalue of this currency unit may be found in the financial pages of major newspapers.)

“UNCHECKED BAGGAGE” means any of your Baggage other than Checked Baggage.

Article 2 ­ Applicability, choice of law and jurisdiction

2.1 General

Except as provided in Articles 2.2 and 2.3, these Terms & Conditions of Carriage apply only on thoseflights, or flight segments, where our name or Airline Designator Code is indicated on theConfirmation/Itinerary for that flight or flight segment.

2.2 Overriding law

2.2.2 If any provision of these Terms & Conditions of Carriage is invalid under any applicable law, theother provisions shall nevertheless remain valid to the extent that the remaining provisions arecapable of standing without the provision ruled invalid.

2.3 Terms & conditions prevail over regulations

In the event of any inconsistency between these Terms & Conditions of Carriage and ourRegulations, these Terms & Conditions of Carriage shall prevail.

2.4 Governing law and jurisdiction

Except as otherwise provided by the Convention or applicable law, your contract of carriage with us,these Terms & Conditions of Carriage and our Regulations shall be governed by and interpreted inaccordance with the laws of Ireland and any dispute arising out of or in connection with this contractshall be subject to the jurisdiction of the Irish Courts.

Article 3 ­ Reservations and documentation

3.1 General provisions

3.1.1 We will provide carriage only to the Passenger(s) named on the relevant Confirmation/Itinerary. We will require you to prove your identity and otherwise comply with our Regulations concerning

documentation.

3.1.2 Flight bookings made through one of our reservations centres are subject to a Call CentreBooking Fee and is payable on a per person/ per one­way flight basis at the level set out in our Tableof Fees. Except as provided for in Article 10.2 or 10.3 below, this fee is non­refundable.

3.1.3 An infant fee is charged in respect of all infants under 24 months old who are not permitted forsafety reasons to occupy a seat. Infants must be under 24 months old at the time of both outboundand return flights. This fee is payable on a per person/ per one­way flight basis at the level set out inour Table of Fees. Except as provided for in Article 10.2 or 10.3 below, this fee is non­refundable.

3.1.4 A reservation made for a flight operated by us is not transferable unless, in accordance with ourregulations, you have arranged with us to change one or more names on the Confirmation/Itineraryand paid the applicable name change fee(s). (click here for Regulations concerning Flight and NameChanges).

3.1.5 A reservation made for a flight operated by us is valid only for the flight(s), date(s) and routespecified on the Confirmation/Itinerary and cannot be used with any other carrier. However, flightsmay be changed in accordance with our regulations subject to payment of the applicable flightchange fee(s) plus any difference in price between the total amount originally paid and the totalamount due for the new booking that may be available at the time. (click here for Regulationsconcerning Flight and Name Changes).

3.2 Our name and address

Our name may be abbreviated to our Airline Designator Code, or otherwise as shown on theConfirmation/Itinerary. Our address is Corporate Head Office, Airside Business Park, Swords, Co.Dublin, Ireland.

3.3 Contact

3.3.1 Contact will be made with Passengers via the e­mail address, and occasionally by text messageto the mobile number, as provided at the time of making the reservation in respect of schedulechange(s), flight cancellation or general correspondence. Evidence of dispatch of the textmessage/e­mail will be deemed to be evidence of receipt.

3.3.2 If you have not provided us with a valid e­mail address, you should re­check youroutward/return flight timings via the "Manage My Booking" facility on https://www.ryanair.com/ or withone of our call centres between 24 and 72 hours prior to scheduled time of departure.

3.3.3 Any complaints or claims will be accepted by mail, fax or by using the applicable online claimforms found on https://www.ryanair.com/en/questions/contacting­customer­service. Unless otherwisespecifically requested, you are advised to submit copies of any documents only, as documents willnot be retained or returned.

3.4 Personal data

You recognise that personal data has been given to us for the purposes of: making a reservation,obtaining ancillary services such as hotel reservations and car rental, developing and providingservices such as special facilities for persons with reduced mobility, facilitating immigration and entryprocedures and making available such data to government agencies, in connection with your travel. For these purposes you authorise us to retain and use such data and to transmit it to our own offices,government agencies or the providers of the above mentioned services. Your personal data will notbe used for marketing activities without your prior permission.

Article 4 ­ Fares, taxes, fees and charges

4.1 Fares

Fares apply only for carriage from the airport at the point of origin to the airport at the point ofdestination, unless otherwise expressly stated. Fares do not include ground transport servicebetween airports and between airports and town terminals. Your fare will be calculated in accordancewith our tariffs in effect on the date of payment for travel on the specific dates and itinerary shown onit. Should you change your itinerary or dates of travel, this may impact the amount to be paid.

4.2 Taxes, fees & charges

4.2.1 Airport passenger service charges, security levies, government taxes (including but not limitedto United Kingdom Air Passenger Duty) and any fees levied by ourselves for a specific service inrespect of a flight to be operated by us and undertaken by you shall be payable by you at the levelsprevailing at the time you make your reservation.

If you do not travel, you may apply in writing within one month for a full refund of governmenttaxes paid subject to the Government Tax Refund Administration Fee at the level set out in our Tableof Fees. All other monies paid are non­refundable.

4.2.2 Taxes, fees and charges imposed on air travel are constantly changing and can be imposedafter the date that your reservation has been made. If any such tax, fee or charge is introduced orincreased after your reservation has been made you will be obliged to pay it (or any increase) prior todeparture. Alternatively, you can choose not to travel and a full refund will be processed. Similarly, ifany such tax, fee or charge is abolished or reduced such that it no longer applies to you, or a lesseramount is due, you will be entitled to claim a refund of the difference from us.

4.3 Currency

Fares, taxes, fees and charges are payable in the currency of the country of origin of travel unlessanother currency is indicated by us at or before the time payment is made, for example, because of

the non­convertibility of the local currency. We may at our discretion, accept payment in anothercurrency.

Ryanair guarantees the currency exchange rate at the time of booking the ticket. This exchange ratewill not change. If you do not choose Ryanair's currency exchange rate you may be exposed tonegative currency fluctuations between the time you make your booking and when your card issuingbank converts the transaction, as in most cases the currency conversion occurs a number of daysafter the date of booking the booking.

4.4 Value added tax ('VAT)

No VAT applies to fares or fees relating to international journey. However, prices shown for fares andrelated fees are subject to VAT on Italian, French, Spanish, Portuguese, German, Polish and Greekdomestic routes at applicable government rates. A VAT receipt will be automatically forwarded for allsuch domestic flight bookings.

Article 5 ­ Special assistance

5.1 Without prejudice to Article 5.2, passengers with disabilities or reduced mobility are not refusedcarriage on the basis of such disability or reduced mobility. Acceptance for carriage of youngpersons travelling alone, incapacitated persons, pregnant women, persons with illness, blind orvisually impaired passengers or other people requiring special assistance is subject to specific priorarrangement with us pursuant to our Regulations. (click here for Regulations concerning thesesubjects).

5.2 Passengers with disabilities or reduced mobility or their representative should contact us with details of any special assistance needs they may have on the day of booking or as soon as suchneeds become known but at least forty­eight (48) hours prior to travel. We will then make allreasonable efforts to verify whether there is a reason which is justified on the grounds of safety whichwould prevent such Passenger being accommodated on the flight(s) concerned and, if so, makereasonable efforts to propose an acceptable alternative. In accordance with Regulation (EC) No.1107/2006 we may refuse, on the grounds of disability or of reduced mobility to embark a disabledperson or a person with reduced mobility only in order to meet applicable safety requirements or ifthe size of the aircraft or its doors makes the embarkation or carriage of that disabled person orperson with reduced mobility physically impossible. Once any special assistance and needs havebeen accepted by us, we will provide embarkation and in­flight assistance in accordance withRegulation (EC) No. 1107/2006 , and a disabled person or a person with reduced mobility who isdenied embarkation on the grounds of his or her disability or reduced mobility and any personaccompanying this person will be offered the right to reimbursement or re­routing as provided for inRegulation (EC) No. 261/2004 (click here for the text setting out these rights) provided that all safetyrequirements are met. (click here for Regulations concerning the carriage of passengers withreduced mobility or blind/vision impaired passengers).

Article 6 ­ Check­in, boarding & seating

6.1 All flights operate with allocated seating, we reserve the right to assign or reassign seats at anytime, even after boarding of the aircraft. This may be necessary for operational, safety or securityreasons.

6.2 All passengers are required to check­in online via https://www.ryanair.com/ and print or downloada boarding pass except Business Plus fares which include free airport check­in (for more informationon the use of mobile boarding passes click here),

Online check­in opens 30 days before each scheduled flight departure time for customers whopurchase an allocated seat. Customers can be allocated a seat free of charge if they check­in onlinebetween 7 days and 2 hours before each booked flight. If you are travelling with young children andchose not to select and purchase a seat and have been allocated seats which are not togetherplease contact our call centre so that we may try to assist you, alternatively click here to chat with anagent.

Once a passenger has checked in online they can reprint or download their boarding pass up to two(2) hours before each scheduled flight departure time. Each Boarding Pass must be printed andpresented on an individual A4 page or accessed via the Ryanair app .Customers who fail to check­inonline within the above deadlines (except Business Plus customers) will be charged an AirportCheck­In fee at the rate set out in our Consolidated Table of Fees. Customers who do not present aboarding pass at the airport (paper or mobile) will be charged a Boarding Pass Re­Issue fee at rateset out in our Consolidated Table of Fees

6.3 If you fail to present a valid Boarding Pass (paper or mobile) at airport security or at the boardinggate and there is sufficient time to re­issue you with an alternative form of Boarding Pass, you will becharged a Boarding Pass re­issue fee at the rate set out in our Consolidated Table of Fees. Allpassengers departing from Moroccan airports must present their paper Boarding Pass at the localairport check­in facility.

6.4 All non­EU/EEA citizens must have their travel documents checked and stamped at the RyanairVisa/Travel Document Check Desk before going through airport security.

6.5 Any applicable Checked Baggage fees and/or excess baggage charges must be paid and yourChecked Baggage deposited at a Bag­Drop desk no later than forty (40) minutes prior to scheduleddeparture. Standard opening of Bag­Drop desks is two hours before scheduled departure.

6.6 You must produce valid travel documentation matching the details on your Boarding Pass for allflights both at airport security and at the boarding gate.

6.7 You should be at the boarding gate at least thirty (30) minutes prior to scheduled departure.Boarding closes twenty (20) minutes prior to departure. If you arrive later than this at the boardinggate you will not be accepted for travel. For travel on a later flight, you will be required to make and

pay for a new reservation.

6.8 If you have purchased “Priority Boarding”(click here for Regulations concerning Priority Boarding)and report to the boarding gate no less than thirty (30) minutes prior to flight departure you will beable to proceed towards the aircraft before passengers who have not. Due to cabin space limitationsonly 90 large cabin bags (55 x 40 x 20 cms) can be carried in the cabin, any remainder will be carriedfree of charge in the aircraft hold. Passengers who have purchased Priority Boarding will not beasked to place their cabin bag in the aircraft hold, unless necessary due to operational reasons.

6.9 You must not carry hot drinks aboard the aircraft or consume your own alcohol on board.

6.10 You may not smoke in any part of an aircraft operated by us. Failure to adhere to this stipulationmay result in severe criminal penalties being brought against you as well as all disruption costs beingclaimed against you.

6.11 We will not be liable to you for any loss or expense incurred due to your failure to comply withArticles 6.1 to 6.6 above.

6.12 Passengers who do not wish to print off a boarding pass may avail of our mobile boarding passservice.

Article 7 ­ Refusal of carriage

7.1.1 We may refuse to conclude a contract of carriage with you or your Baggage if we have notifiedyou in writing that we would not at any time after the date of such notice carry you on our flights.

7.1.2 We may also refuse to carry you or your Baggage if one or more of the following have occurredor we reasonably believe may occur:

7.1.2.1 such action is necessary in order to comply with any applicable government laws, regulations,or orders;

7.1.2.2 the carriage of you or your Baggage may endanger or affect the safety, health, or materiallyaffect the comfort of other passengers or crew;

7.1.2.3 your mental or physical state or attitude, behaviour or demeanour, including your impairmentfrom alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;

7.1.2.4 you have committed misconduct on a previous flight, and we have reason to believe that suchconduct may be repeated;

7.1.2.5 you have refused to submit to a security check;

7.1.2.6 you have not paid the applicable fare, taxes, fees or charges;

7.1.2.7 you owe us any money in respect of a previous flight owing to payment having been

dishonoured, denied or recharged against us;

7.1.2.8 you do not appear to have valid travel documents, may seek to enter a country through whichyou may be in transit, or for which you do not have valid travel documents, destroy your traveldocuments during flight or refuse to surrender your travel documents to the flight crew, againstreceipt, when so requested;

7.1.2.9 you cannot prove that you are the person named in the Boarding Pass;

7.1.2.10 you fail to observe our instructions with respect to safety or security.

7.1.2.11 you have smoked, or attempted to smoke, on a previous flight with us.

If we have, in the reasonable exercise of our discretion under this Article 7.1.2 refused to carry youon the basis of any of the above, or have removed you en route, we may cancel the remainingunused portion of your Ticket and you will not be entitled to further carriage. We will not be liable forany consequential loss or damage alleged due to any such refusal to carry

Article 8 ­ Baggage

8.1 Baggage

You may check in some Checked Baggage for a fee (click here for Regulations concerning CheckedBaggage) and may carry one item of Unchecked Baggage free of charge into the aircraft cabin (clickhere for our Regulations concerning Cabin Baggage), subject always to the conditions and limitationsset out in such Regulations.

8.2 Excess baggage and carriage of certain items

You will be required to pay a charge for the carriage of Checked Baggage in excess of your personalChecked Baggage allowance and for any sports equipment, musical instruments and certain otheritems which we may elect to carry, all subject to our rates, conditions and limitations (click here forRegulations concerning Checked Baggage).

8.3 Items unacceptable as baggage

8.3.1 You must not include in your Baggage:

8.3.1.1 items which are likely to endanger the aircraft or persons or property on board the aircraft, asmore particularly set out in Article 8.10 below;

8.3.1.2 items the carriage of which is prohibited by the applicable laws, regulations or orders of anystate to be flown from or to;

8.3.1.3 items which are reasonably considered by us to be unsuitable for carriage because they aredangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile orperishable having regard to, among other things, the type of aircraft being used;

8.3.1.4 fish, game or hunting trophies;

8.3.1.5 paints, Christmas crackers, energy saving light bulbs, items with internal combustion enginesincluding, but not limited to, chainsaws, model aircraft and lawnmowers;

8.3.2 You must not include in Checked Baggage money, jewellery, precious metals, keys, cameras,computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personalelectronic devices, negotiable papers, securities, cigarettes, tobacco or tobacco products or othervaluables, business documents, passports and other identification documents or samples.

8.3.3 If, despite being prohibited, any items referred to in this Article 8.3 are included in yourBaggage, we shall not be responsible for any loss or damage to such items.

8.4 Right to refuse carriage

8.4.1 We will refuse to carry as Baggage the items prohibited by Articles 8.3 and 8.10, and refusefurther carriage of any such items upon discovery.

8.4.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable forcarriage because of its size, shape, weight, content, character, or for safety or operational reasons,or the comfort of other passengers.

8.4.3 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properlyand securely packed in suitable containers.

8.5 Right of search

8.5.1 For reasons of safety and security we may request that you permit a search and scan of yourperson and a search, scan or x­ray of your baggage. If you are not available, your baggage may besearched in your absence for the principal purpose of determining whether you are in possession ofor whether your baggage contains any item described in Articles 8.3 above or 8.10 below.

8.5.2 If you are unwilling to comply with such request we may refuse to carry you and your baggage.In the event of that search or scan causes damage to you, or an x­ray or scan causes damage toyour baggage, we shall not be liable for such damage unless due to our fault or negligence.

8.6 Checked baggage

8.6.1 Upon delivery to us of your Baggage which you wish to check we will take custody of, and issuea Baggage Identification Tag for, each piece of your Checked Baggage.

8.6.2 Checked Baggage must have your name or other personal identification affixed to it.

8.6.3 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless wedecide for safety, security or operational reasons to carry it on an alternative flight. If your CheckedBaggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires youto be present for customs clearance.

8.7 Unchecked baggage

8.7.1 You may carry one cabin bag per passenger (no allowance for infants travelling on their parentslap) weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm, plus 1 small bag up to35 x 20 x 20 cms. (click here for Regulations concerning Cabin Baggage).

Extra/oversized cabin baggage will be refused at the boarding gate, or where available, placed in thehold of the aircraft for a fee at the level set out in our Regulations (click here for Regulationsconcerning Cabin Baggage). If you are unsure, check at the Bag­Drop desk before going throughsecurity. Ryanair accepts no responsibility for oversized cabin bags which are refused at theboarding gate and subsequently abandoned by you.

8.7.2 Objects which we deem unsuitable for carriage in the aircraft hold (such as delicate but smallmusical instruments, wedding dresses, hat boxes, etc.), and which do not meet the requirements setout in Article 8.7.1 above, may nevertheless be accepted for carriage in the cabin if they can besafely and conveniently secured into an extra seat which you have purchased for the specificpurpose of same. To book an extra seat for such an item the word "ITEM SEAT" must be entered asthe last name and "EXTRA" entered as the first name. EXTRA ITEM SEAT will then be displayed bothin the reservation and on the on­line Boarding Pass. The accompanying passenger's travel documentdetails must be entered during the on­line check­in process. There is no checked or cabin baggageallowance associated with the purchase of an extra seat. Reserved seating in emergency rows 1,16and 17 may not be purchased if you have purchased an extra seat for item/comfort (click here forRegulations concerning Cabin Baggage).

8.8 Collection and delivery of checked baggage

8.8.1 Subject to Article 8.6.3, you are required to collect your Checked Baggage as soon as it ismade available at your destination. Should you not collect it within a reasonable time, we may chargeyou a storage fee. Should your Checked Baggage not be claimed within three (3) months of the timeit is made available, we may dispose of it without any liability to you.

8.8.2 Only the bearer of the Baggage Identification Tag is entitled to delivery of the CheckedBaggage.

8.8.3 If a person claiming Checked Baggage is unable to produce and/or identify the Baggage bymeans of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition

that he or she establishes to our satisfaction his or her right to the Baggage.

8.9 Animals, cargo and human ashes

8.9.1 We do not carry animals or cargo on our flights except for guide dogs on certain routes. (clickhere for Regulations concerning acceptance of assistance animals)

8.9.2 The carriage of ashes is permitted as cabin baggage, and may be carried in addition to yoursingle permitted piece of normal cabin baggage provided that a copy of the death certificate and thecremation certificate accompanies them. You must ensure that the ashes are securely packaged in asuitable container with a screw top lid and protected against breakage.

8.10 Prohibited articles

8.10.1 Passengers are not permitted to carry the following articles in airport security restricted areasand the cabin of an aircraft:

8.10.1.1 Guns, Firearms & Weapons; any object capable, or appearing capable, of discharging aprojectile or causing injury, including all firearms (pistols, revolvers, rifles, shotguns, etc.) Replica andimitation firearms, Component parts of firearms (excluding telescopic sighting devices & sights), airpistols, rifles and pellet guns. Signal flare pistols, Starter pistols, Toy guns of all types, compressed airand CO2 guns such as pistols, pellet guns, rifles,ball bearing guns, industrial bolt and nail guns, crossbows, catapults, harpoon and spear guns, Animal humane killers, stun or shocking devices, e.g. stunguns, tasers, stun batons,cattle prods, ballistic conducted energy weapons (laser), lighters shapedlike a firearm.

8.10.1.2 Pointed/edged Weapons & Sharp Objects; pointed or bladed articles capable of causinginjury, including axes & hatchets, cleavers, arrows and darts, crampons (grappling iron, hooked bar ofiron, or plate with iron spikes used in mountaineering), harpoons & spears, ice axes & ice picks, iceskates, knives with blades of more than 6 cms including lockable or flick knives, ceremonial, religiousand hunting knives, made of metal or any other material strong enough to be used as a potentialweapon, meat cleavers, machetes, open razors and blades (excluding safety or disposable razorswith blades enclosed in cartridge), sabres, swords and swordsticks, scalpels, scissors with bladesmore than 6 cms as measured from the fulcrum, ski and walking/hiking poles, throwing stars,tradesman's tools with a blade or a shaft of more than 6 cms that have the potential to be used as apointed or edged weapon, e.g.drills and drill bits, box cutters, utility knives, all saws, screwdrivers,chisels, crowbars, hammers, pliers, wrenches/spanners, blow torches.

8.10.1.3 Blunt Instruments: any blunt instrument capable of causing injury, including tennis rackets,baseball and softball bats, clubs or batons ­ rigid or flexible ­ e.g. billy clubs, blackjacks (truncheon ofleather covered lead with flexible shaft), night sticks & batons, cricket bats, golf clubs, hockey andhurley sticks, lacrosse sticks, kayak and canoe paddles, skateboards, billiard, snooker and pool cues,fishing rods, martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, num­chucks,

kubatons, kubasaunts.

8.10.1.4 Explosives and flammable substances; any explosive or highly combustible substance whichposes a risk to the health of passengers and crew or the security/safety of aircraft or property,including ammunition, blasting caps, detonators & fuses, explosives and explosive devices, replica orimitation explosive material or devices, mines & other explosive military store, grenades of all types.gas & gas containers, e.g. butane, propane, acetylene, oxygen ­ in large volume, fireworks, flares inany form and other pyrotechnics (including party poppers and toy caps), non safety matches, smokegenerating canisters or cartridges, flammable liquid fuel, e.g. petrol/gasoline, diesel, lighter fluid,alcohol, ethanol, aerosol spray paint, turpentine & paint thinner, alcoholic beverages exceeding 70%by volume (140% proof), lithium ion battery­powered vehicles (including segways and hoverboards)other than wheelchairs/mobility equipment that comply with Ryanair’s Regulations on MobilityEquipment (click here), lithium ion battery­powered devices that exceed 160 watt hours.

8.10.1.5 Chemical and Toxic Substances: any chemical or toxic substances which pose a risk to thehealth of passengers and crew or the security/ safety of aircraft or property, including: acids andalkalis, e.g. spillable "wet" batteries, corrosive or bleaching substances ­ e.g. mercury, chlorine,disabling or incapacitating chemical, gases and sprays­ e.g. mace, pepper spray, capsicum,tear gas,acid sprays, animal repellent sprays, radioactive material ­ e.g.medicinal or commercial isotopes,poisons, infectious or biological hazardous material ­ e.g.infected blood, bacteria and viruses,material capable of spontaneous ignition or combustion, fire extinguishers (excepting as authorisedby fire protocols and as aircraft emergency equipment).

8.10.1.6 The carriage of liquids, aerosols and gels into the security restricted area of an airport andonboard aircraft is controlled in accordance with current EU Security Requirements.

8.10.2 The following items shall not be placed in Checked Baggage:

Electronic cigarettes, dynamite, gunpowder, explosives, including detonators, fuses, ammunition,grenades, mines blasting caps and plastic explosives. Guns, firearms, harpoons, replica or toy gunsof all types. Gases: propane, butane. Flammable liquids, including gasoline, methanol, flammablesolids and reactive substances, including magnesium, firelighters, fireworks, flares and otherpyrotechnics. Oxidizers and organic peroxides, including bleach, car body repair kits. Toxic orinfectious substances, including rat poison, infected blood, radioactive material, including medicinal orcommercial isotopes. Corrosives, including mercury, vehicle batteries, vehicle fuel systemcomponents which have contained fuel, Edible Oil (e.g Olive oil) exceeding1 litre in volume. Lithiumion battery­powered vehicles (including segways and hoverboards) other than wheelchairs/mobilityequipment that comply with Ryanair’s Regulations on Specific Subjects (click here), lithium ionbattery­powered devices that exceed 160 watt hours.

8.10.3 Any sharp objects in Checked Baggage should be securely wrapped to prevent injury toscreeners and handling personnel.

Article 9 ­ Schedules, cancellations, delays and diversions

9.1 Schedules

9.1.1 The flight timings shown on your Confirmation/Itinerary or elsewhere may change between thedate of reservation and the date of travel.

9.1.2 When we accept your booking, we will notify you of the scheduled flight timings in effect as ofthat time, and it will be shown on your Confirmation/Itinerary. It is possible we may need to changethe scheduled flight timings after you have booked your flight. If you provide us with your e­mailaddress and an away contact number, we will endeavour to notify you of any changes by suchmeans. In the situations not covered by Article 9.2 below, if, after you make your reservation, butbefore the date of travel, we change the scheduled departure time by more than three hours and thisis unacceptable to you and we are unable to book you on an alternative flight which is acceptable toyou, you will be entitled to a refund for all monies paid in respect of the time changed flight.

9.2 Cancellations and delays

9.2.1 Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004, if we cancela flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall,at your option, either:

9.2.1.1 carry you at the earliest opportunity on another of our scheduled services on which space isavailable between the same routing points or, alternatively and exceptionally, and subject to specificagreement with you and to the exclusion of any other obligation, arrange for you to travel on one ormore of our scheduled flights without making any additional charge either (i) via another airportserved by us to your destination airport or (ii) from an alternate airport served by us to yourdestination airport or (iii) from your airport of origin to an alternate airport served by us within thesame country as your original destination or (iv) from an alternate airport served by us to an alternatedestination airport within the same country as your original destination; or

9.2.1.2 carry you on the same route to your final destination at a later date at your conveniencesubject to seat availability; or

9.2.1.3 make a refund in accordance with the provisions of Article 10.2.

9.2.2 If your flight is cancelled or delayed for at least two hours, we will provide you with the textstating your rights, particularly with regard to compensation and assistance. (click here for the textsetting out these rights)

9.3 Diversions

If, for reasons outside our control, we are unable to land at the airport at your destination and arediverted so as to land at another airport then the carriage by air shall, unless the aircraft continues tothe original destination, be deemed to be completed when the aircraft arrives at that other airport. We

shall, however, arrange or designate alternative transportation, whether by our own services or byother means of transportation specified by us to carry you to the original destination as set out in yourConfirmation/Itinerary without additional cost.

9.4 Denied boarding compensation

If we are unable to provide previously confirmed space, we shall provide compensation to thosePassengers denied boarding on our flights in accordance with applicable law. If you are deniedboarding we will provide you with the text stating your rights, particularly with regard to compensationand assistance. (click here for the text setting out these rights).

Article 10 ­ Refunds

10.1 Non­refundability

Except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions, all monies paidfor flights operated by ourselves (incl. all monies paid for optional services provided by ourselves) arenon­refundable.

10.2 Involuntary refunds

Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004 (click here for thetext setting out these rights), if we cancel a flight, fail to operate a flight reasonably according toschedule or cease to operate a route, we shall make a refund to you in respect of each sector shownin the Confirmation/Itinerary which has not been utilised for any of these reasons. The amount ofrefund shall be equal to the fare paid plus any associated taxes, fees and charges paid.

10.3 Death of an immediate family member who is not travelling

In the case of a bereavement of an immediate family member (spouse, civil partner, mother, father(including step parents), mother/father in law, brother, sister (including step siblings), brother/sister inlaw, child (including step child), grandparent or grandchild) within 28 days of intended travel we will,upon application made as soon as reasonably practicable but in any event by the proposed date oftravel and accompanied by a copy of the applicable death certificate, make a refund in line withArticle 10.2. Click here to apply for a refund.

10.4 Death or serious illness of a booked passenger

In the event of the serious illness of a passenger making it impossible to travel (or death), thereservations of the affected passenger and of persons travelling on the same booking reference may,at our discretion, be refunded or, as appropriate, modified by our waiving any restriction or fee onchanging flights upon suitable documentary evidence produced to us in advance of the date of travel.

Please click here to apply for a refund.

Article 11 ­ Conduct aboard aircraft

11.1 General

If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraftor any person or property on board, or obstruct the crew in the performance of their duties, or fail tocomply with any instructions of the crew including but not limited to those with respect to smoking,alcohol or drug consumption, or behave in a manner which we reasonably believe may cause ordoes cause discomfort, inconvenience, damage or injury to other passengers or the crew, we maytake such measures as we deem reasonably necessary to prevent continuation of such conduct,including restraint. You may be disembarked and refused onward carriage at any point, and may beprosecuted for offences committed on board the aircraft.

11.2 Portable electronic devices

Small portable electronic devices (weighing less than 1 kilo) may be used during all stages of a flightif Flight Mode is selected. For safety reasons, laptops and larger portable electronic devices must bestowed during taxi, take­off and landing or at any other time as requested by the Captain.

Any device that transmits or receives communications whichdoes not have a flight mode, must beswitched off for the duration of the flight.

The operation of hearing aids and heart pacemakers is permitted.

Article 12 ­ Additional services

When the services of any third party offering to provide services other than carriage by air such asrail and coach transfers, hotel or hostel reservations or car rental are promoted eitheron https://www.ryanair.com/ or in any other media, these services are operated by third parties andthe terms and conditions of the third party service provider will apply. We are not responsible for thecorrect performance or otherwise of these third party suppliers and in particular are not responsiblefor late, cancelled or incorrectly featured transfer information.

Article 13 ­ Administrative formalities

13.1 General

13.1.1 You are responsible for obtaining all required travel documents and visas and for complyingwith all laws, regulations, orders, demands and travel requirements of countries to be flown from, intoor through which you transit.

13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failureto obtain such documents or visas or to comply with such laws, regulations, orders, demands,requirements, rules or instructions.

13.2 Travel documents

Prior to travel, you must present all exit, entry, health and other documents required by law,regulation, order, demand or other requirement of the countries concerned and permit us to take andretain copies thereof. We reserve the right to refuse carriage if you have not complied with these andsuch other requirements as are set out in our Regulations, or your travel documents do not appear tobe in order. (click here for Regulations concerning Travel Documentation).

13.3 Refusal of entry

If you are refused entry into any country due to immigration inadmissibility, you will be required to payany fines levied against us by the Government or immigration authority concerned, plus the cost oftransporting you from that country back to your point of origin or elsewhere. We will not refund anyflight you are unable to use as a result of your refused entry. Any costs incurred by us on your behalfwill be levied via deduction from the credit/debit card used to make the booking.

13.4 Passenger responsible for fines, detention costs, etc.

If we are required to pay or deposit any fine or penalty or incur any expenditure by reason of yourfailure to comply with laws, regulations, orders, demands or other travel requirements of thecountries concerned, you shall reimburse us on demand, any amount paid or expenditure incurred.We may apply towards such payment or expenditure the value of any unused flights, or any of yourfunds in our possession e.g. gift vouchers, credit vouchers, etc. Any costs incurred by us on yourbehalf will be levied via deduction from the credit/debit card used to make the booking.

13.5 Customs inspection

If required, you shall attend inspection of your Baggage, by customs or other governmental or airportauthorities. We are not liable to you for any loss or damage suffered by you in the course of suchinspection or through your failure to comply with this requirement.

13.6 Security inspection

You shall submit to any security checks by duly authorised representatives of governments or airportauthorities or by us.

13.7 Fraud

13.7 Payments must be authorised by the cardholder named in the booking. We withhold the right tocancel your booking without prior notice if we reasonably suspect that you or the cardholder areassociated with any kind of fraudulent activity. Such suspicion may be based on the followingactivities:

13.7.1 You cannot present the card used to make the booking at the airport, if asked to do so;

13.7.2 You cannot provide, when questioned, contact information for the cardholder so that we maycarry out security checks;

13.7.3 The cardholder did not authorise the payment and claims that the booking is fraudulent;

13.7.4 There has been previous fraudulent activity/chargebacks by you or the cardholder;

13.7.5 Information given while booking is erroneous/inadequate/inconsistent/linked to fraudulentbehaviour; or

13.7.6 There have been multiple payment attempts with inconsistent data entered.

Article 14 ­ Liability for damage

14.1 International travel, as defined in the Convention, is subject to the liability rules of theConvention and European Union Council Regulation No.2027/97 (as amended by Regulation No.889/2002) which are summarised as an attachment to these Terms & Conditions. Additionally, ourliability will be determined by these Terms & Conditions of Carriage.

14.2 There are no financial limits to our liability for death, wounding or any other bodily injury sufferedby a Passenger. We have strict liability up to 113,100 SDRs unless we can prove that the damagewas caused by, or contributed to by, the negligence of the injured or deceased Passenger. For claimsin excess of this limit, we may be exonerated if we can prove that we and our agents took allnecessary measures to avoid the damage or that it was impossible for us or them to take suchmeasures.

14.3 We will without delay, and in any event not later than fifteen (15) days after the identity of thenatural person entitled to compensation has prima facie been established, make such advancepayments as may be required to meet immediate economic needs on a basis proportional to thehardship suffered. Such payment shall not be less than 16,000 SDRs per Passenger in the event ofdeath. Making an advance payment shall not constitute recognition of liability and may be offsetagainst any subsequent settlement. Advance payments made hereunder shall not be returnableunless:

14.3.1 we prove that the Damage was caused by, or contributed to by, the negligence of the injuredor deceased Passenger; or

14.3.2 where it is subsequently proved that the person who received the advance payment was notthe person entitled to compensation; or

14.3.3 it is subsequently proved that the person who received the advance payment caused, orcontributed to, the Damage by negligence.

14.4 Subject to Articles 14.2 and 14.3 above, our liability provisions are as follows:

14.4.1 Any liability we have for Damage, will be reduced by any negligence on your part whichcauses or contributes to the Damage in accordance with applicable law.

14.4.2 We will not be liable for Damage to Unchecked Baggage unless such Damage is caused byour negligence.

14.4.3 We are not liable for any Damage arising from our compliance with applicable laws orGovernment rules and regulations, or from your failure to comply with the same.

14.4.4 Our liability in the case of Damage to Baggage shall be limited to 1,131 SDRs (or equivalent)per passenger unless you have had a declaration of higher value by check­in at the latest and paid asupplementary fee.

14.4.5 Except where other specific provision is made in these Terms & Conditions, we shall be liableto you only for recoverable compensatory damages for proven losses and costs in accordance withthe Convention.

14.4.6 We are not liable for any Damage caused by your Baggage. You shall be responsible for anyDamage caused by your Baggage to other persons or property, including our property.

14.4.7 We are liable for Damage sustained in case of destruction, loss of, or damage to, CheckedBaggage upon condition only that the event which caused the destruction, loss or damage took placeon board the aircraft or during any period within which the Checked Baggage was in our charge. However, we are not liable if and to the extent that the Damage resulted from the inherent defect,quality or vice of the Baggage. We shall have no liability whatsoever for damage to articles notpermitted to be contained in Checked Baggage under Article 8.3 above which are reasonablyconsidered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason oftheir weight, size, shape or character, or which are fragile or perishable having regard to, amongother things, the type of aircraft being used. In the case of Unchecked Baggage, including personalitems, we are liable only if the Damage resulted from our fault or that of our servants or agents.SeeArticle 8.10 for items not permitted in the cabin and/or aircraft hold.

14.4.8 We are not responsible for any illness, injury or disability, including death, attributable to yourphysical condition or for the aggravation of such condition.

14.4.9 These Terms & Conditions of Carriage and their exclusions or limits of liability, applies to ourservants, employees and representatives to the same extent as they apply to us. The total amount

recoverable from us and from such employees, representatives and persons shall not exceed theamount of our own liability, if any.

14.4.10 Nothing in these Terms & Conditions of Carriage shall waive any exclusion or limitation of ourliability under the Convention or applicable laws unless otherwise expressly stated.

14.5 Pursuant to Article 22 of the Convention, if you or your Checked Baggage suffer a delay in thecarriage by air, we shall not be liable for Damage occasioned by a delay if we prove that we or ourservants and agents took all measures that could reasonably be required to avoid such Damage orthat it was impossible for us or them to take such measures. If we are liable for Damage occasionedby delay, except for cases of gross negligence Our liability for such Damage is limited as follows:

14.5.1 for Damage caused by delay in the carriage of Passengers, our liability is limited to 4,694SDRs for each Passenger.

14.5.2 for Damage caused by delay in the carriage of Baggage, our liability is limited to 1,131 SDRsfor each Passenger.

Article 15 ­ Time limitation on claims and actions

15.1 Notice of claims

15.1.1 For the purpose of a claim under 15.1.2, acceptance of Checked Baggage by the bearer ofthe Baggage Identification Tag, without complaint at the time of delivery, is prima facie evidence thatit has been delivered in good condition and in accordance with the contract of carriage.

15.1.2 If you wish to file a claim or an action regarding Damage to Checked Baggage, you must writeand complain as soon as possible. In the case of Damage to Checked Baggage, you must write andcomplain within seven (7) Days and in the case of delay within twenty­one (21) Days, in both casesfrom the date on which the Baggage was placed at your disposal.

15.2 Limitation of actions

Any right to damages and/or compensation shall be extinguished if an action is not brought within twoyears of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, orthe date on which the carriage stopped. The method of calculating the period of limitation shall bedetermined by the law of the court where the case is heard.

15.3 Assignment

The assignment of any right to compensation, damages or refund against us shall only be validwhere the right is assigned to natural persons that are registered in your flight booking as additionalcustomers and/or, if you are a member of a travel group, to other customers of this travel group

and/or, where the customer is a minor or otherwise not legally competent, to their guardians. In allother cases the assignment of any right to compensation, damages or refund against us to thirdparties shall be invalid. This prohibition of assignment does not apply where assignment orsubrogation of the claim is required by law.

Article 16 ­ Carrier's regulations

Carriage of you and your Baggage is also provided in accordance with our Regulations which arebinding upon you. These Regulations concern Ryanair’s fees, air carrier liability for passengers andtheir baggage, travel documentation, checked and cabin baggage (including the carriage of sportsequipment and/or musical instruments), the carriage of children, infants and young persons, reducedmobility, blind/vision impaired passengers, pregnant or sick passengers, carriage of assistanceanimals, flight and name changes, priority boarding, ATOL information, and air carrier information.(click here for Regulations).

Article 17 ­ Point­to­point airline

We are a ‘point­to­point' airline. We therefore do not offer, and cannot facilitate, the transfer ofpassengers or their baggage to other flights, whether operated by ourselves or by other carriers.

Article 18 ­ Cash/credit/debit card transactions

Customers paying for their flights with a credit card, MasterCard Prepaid card, Paypal or an AmericanExpress card will incur a fee of 2% of the total transaction value.

Owing to the high costs of security and administration, we do not accept cash for fares, taxes, fees orcharges for carriage of excess baggage and sporting equipment. Some airports may have localarrangements for the acceptance of cash and will often accept major debit cards issued in theircountry. Passengers intending to pay for these items at the airport should contact the airport inadvance to determine if the airport will accept cash and/or which debit cards are acceptable as aform of payment. Passengers who pay for their flights with a credit card billed in a currency otherthan the currency of the country from which the flight departs will be charged in the currency of issueof the credit card, inclusive of a ‘foreign user’ charge but you can check the actual amount to be billedin the currency of your card prior to payment being made.

Article 19 ­ Interpretation

The title of each Article of these Terms & Conditions of Carriage is for convenience only and is not tobe used for interpretation of the text.

Ryanair regulations on specific subjects

Air carrier liability for passengers and their baggage

This information notice summarises the liability rules applied by Community air carriers as requiredby Community legislation and the Montreal Convention 1999.

Compensation in the case of death or injuryThere are no financial limits to the liability for passenger injury or death. For damages up to 113,100Special Drawing Rights ("SDRs") the air carrier cannot contest claims for compensation. Above thatamount, the air carrier can defend itself against a claim by proving that it was not negligent orotherwise at fault.

Advance PaymentsIf a passenger is killed or injured, the air carrier must make an advance payment, to cover immediateeconomic needs, within 15 days from the identification of the person entitled to compensation. In theevent of death, this advance payment shall not be less than 16,000 SDRs.

Passenger DelaysIn the case of passenger delay, the air carrier is liable for damage unless it took all reasonablemeasures to avoid the damage or it was impossible to take such measures. The liability forpassenger delay is limited to 4,694 SDRs.

Baggage DelaysIn the case of baggage delay, the air carrier is liable for damage unless it took all reasonablemeasures to avoid the damage or it was impossible to take such measures. The liability for baggagedelay is limited to 1,131 SDRs.

Delay, Loss or Damage to BaggageThe air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case ofchecked baggage, it is liable even if not at fault, unless the baggage was defective. In the case ofunchecked baggage, the carrier is liable only if at fault.

Claim Time Limits for Delayed, Lost or Damaged BaggageThe reporting of damage/misplaced baggage at your arrival airport does not represent a claim toRyanair and therefore it is necessary to also make a claim directly, within the time limits set by theMontreal Convention 1999.

Damaged Baggage – must be reported at your arrival airport and in addition a documented claimsubmitted to Ryanair within 7 days from the date of damage. Misplaced Baggage – must be reported at your arrival airport and in addition a documented claimsubmitted to Ryanair within 21 days from the date of misplacement.

Higher Limits for BaggageUnder the Montreal Convention 1999, Ryanair’s liability for lost, damaged or delayed baggage islimited to 1131 SDR (approx. €1300). A passenger can benefit from a higher checked baggage

liability by making a Special Checked Baggage Declaration of Value and paying a fee of €50/£50 orequivalent in local currency (plus VAT for domestic flights), per person/per one way flight. Thepayment of this fee raises the checked baggage liability limit to 2,262 Special Drawing Rights(approx. €2600). Each Checked Baggage Special Declaration of Value Fee must be paid for at theairport of departure.

Travelling with mobility aids and/or medical equipment

Passengers with reduced mobility are permitted to carry, free of charge, two pieces of mobilityequipment plus necessary medical equipment needed for the duration of their stay.

Passenger wishing to carry medical equipment as an additional item of checked baggage shouldcontact the Ryanair Special Assistance Line to receive a checked baggage waiver letter forpresentation at the Bag Drop Desk.

Customers wishing to bring medical equipment as an additional item of cabin baggage should contactthe Ryanair Special Assistance Line to receive a cabin baggage waiver letter for presentation at theBoarding Gate.

Onboard Aisle Wheelchairs

We have onboard aisle wheelchairs available on all our aircraft and our crew are trained to provideassistance to reduced mobility passengers in moving to and from the aircraft toilet door. For healthand safety reasons our crew cannot assist passengers to move from their seat to the onboardwheelchair or from/to the chair into the toilet or with medication.

Onboard Toilets

We have 3 toilets onboard ­ 2 at the rear and 1 at the front of the aircraft, they are all equipped witha grip bar.

Passengers required to travel with an accompanying person

We require an able bodied accompanying adult (aged 16 and over) to travel with an accompanyingpassenger when it is evident that a reduced mobility passenger is not self­reliant and could pose arisk to safety.

Guidelines for Air Passenger Self Reliance:The below information regarding air passenger self reliance is set out by the UK Department forTransport ­Access to Air Travel for Disabled People: Code of Practice (July 2008)

Each passenger must be self reliant by reference to all of the categories below. If not, then he/shemust be travel with an able bodied accompanying adult aged 16 and over who is capable of providingthe assistance required.

Passengers must be capable of using toilet facilities unaided Passengers must be capable of feeding themselves unaided Passengers must be capable of administering their own medicines and medical proceduresunaided. Can support their upper body without assistance

Where a reduced mobility passenger is travelling with an accompanying adult, we will do our best toensure the accompanying passenger is seated next to them

Each able bodied accompanying adult cannot assist more than one reduced mobility passenger andmust purchase the prevailing adult fare.

In order for an airport to provide pre­booked special assistance, passengers must present at thespecial assistance desk at least 1 hour 40 minutes before their flight departure.

Passengers with pre­booked assistance requirements should arrive at the boarding gate at least 30minutes prior to the flight departure.

Blind/vision impaired passengers

Blind or vision impaired passengers who are not self reliant as per the above guidelines must travelwith an able bodied accompanying adult aged 16 or over.

Carriage of guide/assistance dogs

GUIDE/ASSISTANCE DOGS ARE ACCEPTED ON THE FOLLOWING ROUTES All Ryanair intra EU/EEA flights All Ryanair domestic flights

Guide/Assistance dogs are NOT Accepted on flights on the following non EU routes: Flights to/from Morocco Flights to/from Israel

Specific Guidelines for the entry of Guide/Assistance Dog into the UK & Republic of Ireland When entering the UK or Republic of Ireland, passenger’s travelling with a guide/assistance dogmust carry either:

Valid EU pet passport orThird country official veterinary health certificate (plus required medical documentation) The EU Pet Passport or veterinary health certificate must be supported with documentationconfirming that the guide/assistance dog is affiliated to one of the following organisations to enableentry to the UK or the Republic of Ireland.

International Guide Dog FederationAssistance Dogs UKAssistance Dogs International (ADI)

Specific Guidelines for Guide/Assistance Dog Entry travelling on Intra EU/EEA Flights Passengers travelling with a guide/assistance dog must carry a valid Pets Passport* or thirdcountry official veterinary certificate* (plus required medical documentation) on all EU/EEA flights.

General Guidelines for Travel: To be accepted on a Ryanair flight a guide/assistance dog must be trained to perform tasks forthe benefit of an individual with a disability (physical, sensory or psychiatric). The guide/assistance dog shall wear a standard identifying jacket or harness throughout thejourney. Guide/assistance dogs travel in the aircraft cabin and must sit on the floor at the passenger's feet. A maximum of four guide/assistance dogs are permitted per flight. The dog along with containersand food are carried free of charge. Any passenger wishing to travel with their guide/assistance dog on board should pre­advise uspreferably on the same day as booking. This can be done online or via the Ryanair SpecialAssistance Line.

Please note: failure to pre­advise us may result in the service being unavailable on arrival at theairport and you being unable to travel on your booked flight.

*Pets Passport: It is the passenger’s responsibility to ensure that the Pet Passport presented is upto date and complies with the vaccination and treatment requirements of the destination country. Wecannot accept liability for any guide/assistance dogs that are incorrectly documented. Werecommend if you have any doubts about your dog’s eligibility to travel that you contact thedestination airport prior to travel, to confirm Pet Passport details.

*Third country veterinary health certificate: Guide dog and assistance dog owners in countrieswhich do not issue Pet Passports, will need to obtain an official veterinary health certificate to showthat their dog complies with the rules of the Pet Travel Scheme.

Deaf or hearing impaired passengers

Deaf or hearing impaired passengers, who are self­reliant, as per the above guidelines, may travelwithout an accompanying adult aged 16 or over.

Electric wheelchairs/scooters and other mobility equipment

Passengers with reduced mobility who are travelling with an electric wheelchair/mobility scooter arerequired to advise us at least 48 hours before travel of the make, model, weight and lowest collapsed

height of the wheelchair. Passengers are also asked to bring the operating instructions to the airport .

Electric wheelchairs/mobility scooter must comply with the following to be accepted for carriage:

The wheelchair battery must be dry/gel cell or lithium­ion (wheelchair) batteries (lithium­ionbatteries cannot exceed a total of 300 wh) The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms(width) and 119cms (depth) The battery power must be isolated and exposed terminals protected from short circuiting, toprotect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivateusing the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism(such as Anderson Connector or Airsafe plug).

Please note:

The 32kg single item weight limit does not apply to mobility equipment.

No wheelchairs are permitted to travel in the aircraft cabin and segways cannot be carried.

We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liabilityis limited under the Montreal Convention 1999.

Onboard aisle wheelchair

We have an onboard aisle wheelchair on each Ryanair aircraft, which crew use to assist reducedmobility passengers getting to and from the aircraft toilet door.

For health and safety reasons our crew cannot assist customers with the following:

Moving customers from their seat to the onboard wheelchair or from the chair onto the toilet Administering medication

Onboard Toilets

We have 3 toilets onboard ­ 2 at the rear and 1 at the front of the aircraft, they are all equipped witha grip bar.

Oxygen

For safety reasons, Ryanair does not permit customers to bring their own oxygen on board. If oxygenis required for use during the flight it must be reserved at the latest 3 days prior to travel directly withRyanair via your local Ryanair call centre or by emailing our Special Assistance team preferably on

the same day of booking for a fee specified in the Ryanair Fees.*

Safety regulations limit oxygen requests to one per flight. Customers requiring oxygen must carry aletter from their doctor written in English confirming that they are fit to travel; that they do not requirea continuous supply of oxygen for more than 250 minutes at a flow rate of 2 litres per minute and thatthe oxygen we provide is suitable for them. Customers are unable to be accepted for travel withoutthis letter.

*Please note that therapeutic oxygen cannot be provided on Ryanair flights that are operated by AirExplore or Smartlynx.

Infectious diseases and skin conditions

All air carriers have the right to refuse to carry passengers with conditions that may worsen, or haveserious consequences, during the flight (Download the World Health Organisation fitness to flyinformation (PDF ­ 84KB)). If there is any concern or indication that a passenger could be sufferingfrom an infectious disease/skin condition then the airline may require medical clearance. Passengers travelling with any visible skin conditions (which may include but not limited to the below)are recommended to travel with a medical certificate or doctor’s letter confirming that they are fit tofly.

Passengers travelling with any of the following conditions are required to produce a medicalcertificate confirming that they are fit to fly:

Rubella: Passengers can be accepted for travel four (4) days after the appearance of the rash. Measles: Passengers can be accepted for travel seven (7) days after the appearance of therash. Mumps: Passengers can be accepted for travel when all swelling has subsided. This is usuallyafter seven (7) days however it can take up to 14 days. Chicken pox: Passengers can be accepted for travel seven (7) days after the appearance of thelast new spot.

Pregnancy

Once an uncomplicated pregnancy enters its 28th week, expectant mothers are required to carry a'fit to fly' letter completed by their midwife/doctor click here to download the template letter. Thiscompleted letter should be dated within 2 weeks of your booked flight and presented at either the bagdrop desk and/or the boarding gate.

Ryanair reserves the right to refuse travel of an expectant mother over 28 weeks pregnant who doesnot present a completed "fit to fly" letter from their midwife/doctor at either the bag drop desk and/orthe boarding gate.

For uncomplicated pregnancies travel is not permitted beyond the following dates:

For an uncomplicated single pregnancy, travel is not permitted beyond the end of the 36th weekof pregnancy For an uncomplicated twins, triplets etc. pregnancy, travel is not permitted beyond the end of the32nd week of pregnancy.

A mother can be accepted for travel from 48 hours after the birth of her baby subject to havingdelivered without any complications or surgery. If a caesarean section was performed or if surgerywas needed for the mother then the minimum period before we could accept her for travel would be10 days. However, this is also subject to approval for travel from her treating doctor.

Flight date, name & route changes

Flight Change – Date and TimesFlight dates and times are changeable (subject to seat availability), such changes can be made up to4 hours prior to the scheduled flight departure time either online (unless you have already checked inonline*) or via a Ryanair reservation centre (subject to opening hours) discounted rates apply whenbooking online. If you do not wish all passengers in your booking to be changed, or if domestic flightsare being changed to international flights, you must contact our local reservations centre (subject toopening hours).

Flight change fees are charged per one way flight/per person and vary by season ­ please seeour Table of Fees for details . In addition to these flight change fees, any price difference betweenthe original fare paid and the lowest total price available at the time of the flight change is charged.Please note that if the fare/fees on the new flight is lower, no refund will be made.

The following types of bookings are unable to be changed online:Where a domestic flight is being changed to an international flight or vice versaAny booking where one or more of the customers has already checked in online*A partial change to one flight only (change of airport/name) Where a Spanish resident discounthas been appliedWhere a Spanish large family discount has been applied

If you wish to change one of these types of booking please call a Ryanair contact centre or useour contact form or online chat .

Flight Route Change

The booked flight routes can be changed (subject to seat availability) such changes can be made upto 4 hours prior to the scheduled flight departure time either online (unless you have already checkedin online*) or via a Ryanair reservation centre (subject to opening hours) discounted rates apply whenbooking online. If you do not wish all passengers in your booking to be changed, or if domestic flightsare being changed to international flights, you must contact our local reservations centre (subject toopening hours)

Once an outbound flight has taken place the booked route on the return flight cannot be changed(except if your flight has been cancelled or delayed over three hours in which case please contactRyanair Reservations or the Airport Ticket Desk).

Flight route change fees are charged per one way flight/per person and vary by season ­ please seeour Table of Fees for details. In addition to these flight change fees, any price difference between theoriginal fare paid and the lowest total price available at the time of the flight change is charged.Please note that if the fare/fees on the new flight is lower, no refund will be made.

Name Change

Name change fees are charged per passenger/per booking, please see our Table of Fees for details.

Name changes can be made up to 2 hours prior to the scheduled flight departure time either online(unless you have already checked in online*), via a Ryanair reservation centre (subject to openinghours) or at the airport. Name changes are only available when made to all flights in a booking.

*Customers who have already checked in online but now wish to change a flight date, routeor name should contact a reservation centre up to the day prior to their flight departure(subject to opening hours) to have the required flight(s) unchecked. Once the flight(s) havebeen unchecked the reservation can be changed via Manage Booking. This service is notavailable at the airport

Priority boarding

PRIORITY BOARDING ­ ALL FLIGHTS FROM 8 APR 2014 ONWARDSPriority Boarding is free for all customers who purchase a Premium Seat (rows 1­7 & 16­17).

Priority Boarding can be added from €/£2.99 per person/per flight when a Regular Seat has beenpurchased. Please note that when purchased Priority Boarding is added to all customers included inthat booking.

Boarding commences 30 minutes before flight departure, up to 90 cabin bags (55 x 40 x 20 cms) areguaranteed to be carried in the cabin which should ensure that all Priority Boarding customers whoboard first will be able to bring their cabin bags onboard. Passengers who have purchased PriorityBoarding will not be asked to place their cabin bag in the aircraft hold, unless necessary due tooperational reasons.

Allocated seating

ALLOCATED SEATING ­ ALL FLIGHTS FROM 8 APRIL 2014 ONWARDS

Customers can select and buy their preferred seat online from the time of booking right up to 2 hours

before each booked flight. There are 3 types of allocated seat available for purchase:

Front Row Seat from £/€ 15.00 ­ Rows 1 A,B,C and 2 D,E,F. Rapid exit seats include priorityboarding.

Premium Seats from £/€10.99 ­ Rows 2­7 and rows 16 & 17 (extra leg room). Premiumseats include priority boarding. Passengers who have purchased Priority Boarding will not be asked to place their cabin bag in the aircraft hold, unless necessary due to operational reasons.

Regular Seats from £/€5.99 – All other seats (rows 8­15 and rows 18­33). Regular Seats may beupgraded to include Priority Boarding from £/€2.99 per person/per flight.

Allocated seat fees are non­refundable except as provided in Articles 4.2, 10.2, 10.3 and 10.4

Customers who do not wish to select and purchase their preferred allocated seat, can check­in onlinebetween 7 days and 2 hours before each booked flight and will be allocated a seat free of charge.

Online Check In Procedure ­ ALL FLIGHTS DEPARTING FROM 8 APRIL 2014 ONWARDS

Between 30 days and 2 hours before each booked flight you can select and purchase your preferredallocated seat onboard.

Or

If you do not wish to select and purchase your preferred allocated seat onboard then between 7 daysand 2 hours before each booked flight you can go to online check in and be allocated a seat free ofcharge.

NOTE: Customers who change flight dates/routes or names are not able to transfer their allocatedseat to the new date/flight/name.

Seat Restrictions

We reserve the right to reassign seats at any time, for operational, safety or security reasons. For safety reasons to sit in an emergency exit seat (rows 1, 16 & 17) you must be:

16 years or olderWilling and able to help in the event of an emergencyNot traveling with an infant (in addition includes rows 15 and 18)Not be a large customer requiring a seat belt extenderNot have not booked an extra seat (comfort or additional item)Not requiring airport special assistance of any kind

For safety reasons a maximum of 2 infants can be seated in any row (one on either side of the centreaisle).

We reserve the right to reassign allocated seats at any time for operational, safety or securityreasons.

ATOL information

Flights booked directly from an airline are not ATOL protected, even if you book accommodation fromanother company via a link accessed from an airline website. If you make payment by credit card itcan provide financial protection: please check with your credit card provider for details.

Fees

Table ­ Optional fees

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Ryanair privacy policy

Ryanair website privacy statement

Ryanair is committed to protecting your privacy and takes its responsibility regarding the security ofcustomer information very seriously. Our website Privacy Statement sets out what information wecollect, how we collect it, what we do with it and how we protect this information. Any personal data iscollected and processed in accordance with Irish and EU data protection laws.

Collection of Personal DataIn order to process your booking, we collect personal details from you together with information welearn about you from your use of our website and / or App and other websites accessible through ourwebsite and / or App. These details may include (where applicable) passenger names, addresses,passport or Government issued EU National ID card numbers, telephone numbers, e­mail and IPaddresses, credit/debit card or other payment details, travel behaviour. In some instances we mayalso collect information regarding medical conditions (only for passengers who have special medicalrequirements) which may affect the chosen flight arrangements. To provide location­based serviceswe and our trusted partners may collect, use, and share precise location data, including the real­time

geographic location of your computer or device through GPS, Bluetooth, and your IP Address, along

with crowd­sourced Wi­Fi hotspot and cell tower locations. This location data is collectedanonymously, unless you provide consent. You may withdraw consent to Ryanair and our partners’collection, use, transmission, processing and maintenance of location and account data at any timeby not using the location­based features and turning off the Location Services settings (as applicable)on your device and computer.

Your data may be used for the following purposes: providing products and services you request,contacting you in the event of a flight time change or cancellation, credit or other payment cardverification/screening, immigration/customs control safety, security, health, administrative, crimeprevention/detection, legal purposes, statistical and marketing analysis, systems testing, customersurveys, customer relations communications and offering you services and products we believe mayinterest you.

Sharing information about youWe follow strict security procedures in the storage and disclosure of passenger information. Oursecurity procedures require that we request proof of identity before we disclose sensitive informationregarding your flight reservation.

We may disclose your information to trusted contracted companies who act as "data processors" onour behalf for the purposes set out in this Privacy Statement. Ryanair has transfer agreements inplace with all entities to which it transfers data for processing on its behalf. The agreements providefor specific and limited processing of user data in service of Ryanair’s operations and have beenprepared so as to meet the requirements of Irish and EU law.

We may also pass your information on to government authorities or enforcement bodies forcompliance with legal requirements.

With your agreement we may disclose your information to trusted third­party ancillary serviceproviders such as hotel, car hire and credit card providers for the purposes described in this PrivacyStatement. If you choose to accept such third­party offers, we will disclose your contact and billinginformation to this third party. Ryanair operates businesses in multiple jurisdictions, some of whichare not located in the European Economic Area (EEA). While countries outside the EEA do not alwayshave strong data protection laws, we will ensure that Ryanair and our services providers processyour information in a secure manner and in accordance with this Privacy Statement.

You may be able to access third party social media services through our website or App or beforecoming to our website or App. When you are registered with your social service account, we willobtain the personal information you choose to share with us through these social media servicespursuant to their privacy settings in order to improve and personalize your use of our website or App.This may include a list of friends and reviews of other users in your network. We may also use socialmedia plugins on our website or App. As a result your information will be shared with your socialmedia provider and possibly presented on your social media profile to be shared with others in yournetwork. Please refer to the privacy policy of these third­party social media providers to find out more

about these practices.

myRyanair SectionAll data collected upon registration in the myRyanair section will be processed in line with this PrivacyStatement. In your personal myRyanair section we store all your flight information, so that you canaccess it whenever you wish.

To offer you a unique and personal travel experience tailored to your preferences, we may also storeinformation in relation to your travel behaviour, such as your favourite means of transport, travelcompanions, luggage and insurance options, automatic check­in, travel destinations, departureairport, ancillary products such as car and hotels, seats, duty free products, food and drinks atairports, hobbies on holidays and data roaming usage. You may also store details of your and (withtheir consent) your travel companions’ travel document and your credit/debit card or other paymentdetails. We will delete any information of a travel companion collected without the companion’sconsent, as soon as we learn about it.

We understand the importance of taking extra precautions to protect the privacy and safety ofchildren. Accordingly, children under 16 will not be permitted to open a myRyanair account. We willdelete any myRyanair account created by a child under 16, as soon as we learn about it.

All payment details are transmitted over a secure connection (Secure Socket Layer­SSL) acrossdedicated network infrastructure (Multiprotocol Label Switching­MPLS) and stored in compliance withPayment Card Industry Data Security Standards (PCI DSS).

You will have the option to stay signed­in into your myRyanair account by checking the “rememberme” box. This option will only apply to the computer / device and the browser that you're using whenyou select the box. If you do not wish to stay signed on a particular browser, simply sign out ofmyRyanair on that browser.

You may delete your myRyanair account by contacting Ryanair’s chat assistance channel (click here)or call centre (click here).

Direct Marketing MaterialFrom time to time we or our selected partners may contact you with information regarding flightpromotions and ancillary products via email. However, you will have the choice to opt in or out ofreceiving such communications by indicating so at the booking stage. You will also be given theopportunity on every e­communication that we or our trusted partners send you to indicate that youno longer wish to receive our or their direct marketing material.

Site TrackingWe use tracking software to monitor customer traffic patterns and site usage to help us develop thedesign and layout of the websites. This software does not enable us to capture any personalpassenger information.

Cookies

This site uses cookies to enable us to improve our service to you and to provide certain features thatyou may find useful (click here for Ryanair’s Cookie Policy). This may include cookies of media andadvertising partners that are being placed on your machine when visiting our website or App. Pleasevisit our partners’ websites for information on their privacy and cookie policy.

Cookies are small text files that are transferred to your computer's hard drive through your webbrowser to enable us to recognise your browser and help us to track visitors to our site; thus enablingus to understand better the products and services that will be most suitable to you. A cookie containsyour contact information and information to allow us to identify your computer when you travel aroundour site for the purpose of helping you accomplish your reservation. Most Web browsersautomatically accept cookies, but, if you wish, you can set your browser to prevent it from acceptingcookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browserfrom accepting new cookies, how to have the browser notify you when you receive a new cookie, orhow to disable cookies altogether. The cookies we use do not detect any information stored on yourcomputers.

For more information about cookies and how to stop cookies being installed visit the followingwebsite: http://www.allaboutcookies.org.

Links to Third Party WebsitesThis privacy statement only covers websites that we own and control. It does not cover links to otherwebsites and accordingly any information collected by those parties that own and control thosewebsites or their use of cookies set from their domains when you visit their websites. Please beaware that individual third­party organizations operate their own policies regarding the use and saleof personal information and the use of cookies. If you have a concern regarding the way yourpersonal information will be used on other sites or on the type of cookies used and how they arebeing used then you are advised to read the relevant privacy statement and cookie policy or in theabsence of such a statement and policy on the site, contact the company concerned. Any data storedby third party websites are stored completely separately by third party.

Security

We take great care to ensure the security of our website and App. The data you provide to us isprotected using SSL (Secure Socket Layer) technology. SSL is the industry standard method ofencrypting personal information and credit card details so that they can be securely transferred overthe Internet.

Your RightsYou may ask in writing for a copy of the information we hold about you (for which we may charge amaximum fee of €6.35). You also have the right to request correction of any inaccuracies in yourpersonal data or, where appropriate, the erasure of such data.

For this purpose, you must provide the following documents:

A signed request;

A copy of your passport or national ID, so that we can verify your identity;A signed authority from any third party whose data you request on their behalf.

Our registered address is:

Customer Services

Ryanair Dublin Office

Airside Business Park

Swords

Co. Dublin

Ireland

Changes to Privacy Policy Our Privacy Statement may change from time to time and any changes to the statement will beposted on this page.