the software asset management journey at bmc – the financial perspective: blaine bryant – bmc...
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The ITAM Review US Conference 2016
The SAM Journey at BMC Challenges, Solu6ons and Measuring Success
Blaine Bryant – Director IS&T Finance
Service Management Office
The ITAM Review US Conference 2016
About BMC and Me…
• BMC is a global leader in innova6ve soDware solu6ons that enable businesses to transform into digital enterprises for the ul8mate compe88ve advantage
• BMC digital IT powers 82% of Fortune 500 companies
• Blaine Bryant, Director -‐ IS&T Finance and Service Management Office • I made the decision to select the SAM solu8on and was the key
influencer in geAng the purchase fully authorized at BMC
The ITAM Review US Conference 2016
Our Business Challenge
SoDware Asset Management Process Inefficiencies • Processes were labor intensive and 6me consuming • Mul6ple sources of truth for soDware purchases and en6tlements; no baseline; lots of
manual reconcilia6on work • No automa6on in soDware license compliance efforts • Current license posi6on required weeks of analysis
Lack of SoDware License Procurement and Deployment Governance • No capability to enforce license compliance • SoDware deployment performed by Service Desk • SoDware procurement approvals simply based on cost center approval authority • No capability to automate soDware reclama6on and reuse
The ITAM Review US Conference 2016
Project Sponsorship & Budget Sponsored by Services Governance (+help from Internal Audit) Business Case Development
• Vision, Goals, Strategy • Clear scope, business drivers, benefits (hard dollar) • Sharp Es6mates
– HW/SW – Labor (internal/external) – Professional Services
• Consensus built on risk mi6ga6on and hygiene vs. savings
Compe6ng Priori6es • Data Center Reloca6on • Home Office Move • Oracle R12 Upgrade • Internal Resource Constraints
The ITAM Review US Conference 2016
Our SAM Tool Selec8on Criteria
• SoDware 6tle recogni6on from raw data • License intelligence based on discovery • Ability to integrate with our tools • Service catalog and self-‐service storefront • Reconcilia6on process -‐ accuracy and automa6on • Supportability • Efficiency • Compliance risk repor6ng • Show-‐back cos6ng • Benchmarking
The ITAM Review US Conference 2016
Measuring Success
• Gain visibility and yield defensible license posi6ons with efficiency
• Formalize and automate enterprise-‐wide SAM process
• Reduce manual ac6vi6es • Reconcilia6on • Audit Response • True-‐up/Renewal
Prepara6on • Automate soDware deployment,
license reclama6on and re-‐use • Control soDware license procurement
through standardized and pre-‐authorized catalog (rogue app reduc6on)
$13M in projected savings over 3 years Recommended Reading: Gartner Says Organiza8ons Can Cut SoIware Costs by 30 Percent Using Three Best Prac8ces: hNp://www.gartner.com/newsroom/id/3382317
The ITAM Review US Conference 2016
Inventory Data Considera8ons • Clearly understand how inventory data will be collected from your compliance domain • Carefully survey and consider your compliance domain and its complexi6es
• Environments (Dev/Stg/Prod, R&D, Commercial) • Hypervisors • Opera6ng Systems • Databases • Applica6ons
The ITAM Review US Conference 2016
Business Data Considera8ons • Clearly understand what business data is required and how it will be collected from
systems of record • Validate official systems of record for business data • Iden6fy any business data gaps and develop plans of ac6on • Obtain authoriza6ons to pull business data
• HR Data (users) • Assets • Contracts • Vendors • P.O.s
The ITAM Review US Conference 2016
Lessons Learned
• Manage stakeholder expecta6ons • Scope & schedule • Savings vs. hygiene
• Ar6culate your solu6on architecture early and align business data owners • Ensure all stakeholders understand, agree, and sign-‐off on the solu6on
blueprint EARLY • Take an itera6ve approach to upda6ng processes along side tool deployment • Deploy in a phased manner • Integra6on with Change Management and Project Porjolio Management • Do not do this in a silo -‐ engage with stakeholders early and oDen