the state of phone fraud 2014-2015

2015 Pindrop Security™. Confidential.

THE STATE OF PHONE FRAUD 2014-2015David Dewey, Director of Research

Pindrop Security

July 1, 2015


NOTE

These slides are from a webinar held July 1, 2015.

You may view a recording of the webinar at

www.pindropsecurity.com/webcast-archive

http://www.pindropsecurity.com/webcast-2015-phone-fraud-report/


2015 Pindrop Security™. Confidential.2015 Pindrop Security™. Confidential.

METHODOLOGY

PhoneprintingTM

100m+ Enterprise CallsTopic Modeler

45m+ Consumer ComplaintsPhoneypotTM

500k+ Unlisted Numbers


KNOW YOUR FRAUDSTERPart One


WEAPONS OF CHOICE


WEAPONS OF CHOICE

Mobile Phone Use 2011-2015

• Landline phones declining• “Burner Phones”


INTERNATIONAL CALLS ARE RISKY


KNOW YOUR RISKPart Two


THE THREAT IS GROWING


FINANCIAL INSTITUTION RISK

• Banks: 1 in 2650• Brokerages: 1 in 3000• Card Issuers: 1 in 900


RETAIL RISK

• Retail Fraud Call Rate: 1 in 1000• Chargeback Fraud• Popular Products


MEASURING POTENTIAL LOSSES

The value of the accounts an attacker is able to access after getting past initial KBA authentication

• The value of the account• The amount of in-store credit

offered• Non-monetary attacks

• Social Engineering• Reconnaissance• Privacy Breaches


FINANCIAL INSTITUTION EXPOSURE

• Banks: $7.6M• Brokerages: $15M• Card Issuers: $11M


PHONE SCAMS & ROBOCALLS

Part Three


ATTACK OF THE ROBOCALLERS


MOST POPULAR PHONE SCAMS

More than 36M calls per month can be traced to one of the top 25 most popular phone scams


Download the complete 2015 State of Phone Fraud Report

http://www.pindropsecurity.com/phone-fraud-report/





LEARN MORE

CHECK OUT THE 2015 PHONE FRAUD INFOGRAPHIC

VIEW THE RECORDED WEBCAST

READ MORE ON THE PINDROP SECURITY BLOG

This report provides a unique view into the risk facing call centers and international consumers.Click here.

Tune in for real data and real “in-the-trenches” stories from the call centers of major banks, brokerages, retailers, and more.Click here.

How can you tell if an attacker is on the phone line? One of the key giveaways is where the call is coming from.Click here.

http://www.pindropsecurity.com/infographic/

http://www.pindropsecurity.com/infographic/



http://www.pindropsecurity.com/the-geography-of-phone-fraud-where-do-phone-scams-come-from/

http://www.pindropsecurity.com/the-geography-of-phone-fraud-where-do-phone-scams-come-from/


PINDROP SECURITYPhone Fraud Stops Here.

the state of phone fraud 2014-2015

Data & Analytics