thom kearney culture of collaboration phac ke forum nov 2010

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Culture of Collaboration

Foundations for knowledge exchange.

PHAC Knowledge Exchange Forum, November 24, 2010Thom Kearney, @thomkearney www.nusum.wordpress.com


Outline

1. Introductions

2. Context

3. Culture of Collaboration

4. Issues

5. Federal license to innovate

6. Toolbox ideas


My Social Media

Twitter • Taking notes everyone can see• Narrating your work• Sharing little discoveries

Blog• Testing hypothesis• Sharing knowledge• Sharing detailed status updates

Delicious• The only bookmarks

Google Docs• Shared creation of documents

Picasa• Sharing pictures of my dogs

YouTube• Sharing videos of my dogs

and other stuff

LinkedIn• My on-line resume• Broad work network

Facebook• Family and friends

Other• Project specific collab sites• Calendar and travel sharing• ….

www.strategyguy.com


Otis

Saul


Question

Are you involved in, or do you influence the creation of knowledge content?

A. Directly involved

B. Influence

C. Not involved


Question

Do you have experience with any of the following? Choose all that apply.

A. Social Networks: e.g.:Facebook, LinkedIn,

B. Knowledge Exchange Networks (on line document sharing, wiki, forums, etc)

C. Blogging or Microblogging: Wordpress, Blogger, Twitter,etc

D. Internal document management, shared drives, etc.

E. Other


Context


Social

Social media are part of a significant social change globally, gov2.0, ehealth…

Shift from consumption of media to participation in content creation

Emergence of new patterns of behavior?• Cognitive surplus and the power of massive

communities• The most connected society is now connecting

www.strategyguy.com 9http://www.theconversationprism.com

The communications environment has never been more complex or dynamic.

Conversations are occurring all over the place. You no longer have control of your

message.

You can trade the perception of control for real influence.


Culture

The way we do/see things around here.

Standard proceduresStandard

procedures

You and your co-workers

You and your co-workers

The work you do. Your perspective.The work you do. Your perspective.

Your organization

Your organization


Collaboration… a recursive process where two or more people or organizations work together in an intersection of common goals — for example, an intellectual endeavor that is creative in nature—by sharing knowledge, learning and building consensus… Wikipedia

• Common goals

• Sharing knowledge

• Learning

• Building consensus

Mass Collaboration100,000+

Small Group Collaboration< 25

http://en.wikipedia.org/wiki/Recursion

http://en.wikipedia.org/wiki/Organization


Idealized Health Care Ecosystem

Patient

Public Institutions

HC Provider

HC Provider HC

Provider

HC Provider

HC Provider

Other Patient

s

Common goals?

Sharing knowledge?

Opportunities to learn?

Building consensus?

Research & New Knowledge

?


What’s it really look like?

http://www.exchangeknowledge.ca/


Question

A. Other Institutions

B. HC Providers

C. Groups of patients

D. Industry

E. Colleagues

With whom do you collaborate now?


Collaborative culture?


A. Trusting

B. Common purpose

C. Open by default

D. Communicative

E. All of the above

A Collaborative Culture is:

You learned most of what you need to know in Kindergarten.


How collaborative is your culture?

A. Trusting

C. Open by Default D. Communicative

B. Common Purpose

ARS

Transparent

Shared understanding & common goals

Focus on progress

Mistakes are an opportunity to learn

Shared Commitment Cooperation

Listening

Tolerance

Empathy Respect

Learning is purpose

Why not share?

Narrate your work

Rigorous feedback & accountability Efficient implementation

Desire to innovate

Shared Ownership

In your experience, which of these exist in your organization?


Do we have issues?


People and Beliefs

We MUST manage everything!

We Can’t manage anything.


The big nasties

1. Illusion of control

2. FUD (fear, uncertainty and distrust)

3. Legislated fragmentation

4. Insert your nasty here


Web 2.0 is a lighting rod for risk

Official LanguagesAccessibilitySecurityPrivacyProcurementCommon Look & Feel

Intellectual propertyLegalInformation ManagementValues and EthicsAccess to InformationCommunications

What about?


Risk Management Summary

Risk Issue/Risk Mitigation/Approach

Policy Breach of internal enterprise or corporate policy (See policy implications)

Revise internal policies

Apply appropriate use guidelines available. (create if required)

Legal Open platforms may not comply with Official Languages Act, Privacy Act, Human Rights Act (Accessibility)

Use appropriate disclaimers and take action to address platform weaknesses.

Keep content objective, balanced, informative and accurate. Post in both languages, reply in language of query.

Reputational Fear of inappropriate behaviour leading to Agency embarrassment.

Ensure individuals authorized to use Social Media on behalf of the Agency are trained and understand the risks and legal obligations.

Follow principles that will reduce risk:

*Draft TBS External Use Guidelines, Feb 2010

• Be professional• Be transparent• Be accountable

•Be respectful•Do no harm•Respect policy

obligations


Your Federal license to innovate

“Innovation is about doing things differently in ways that are more effective and efficient. We need new ideas and ways of doing things, greater flexibility, more experimentation and better implementation.

Clerk of the Privy Council, Wayne Wouters, 2010-11 Public Service Renewal Action Plan

Deputy heads will foster a culture of innovation, both in the way they manage their organizations and in the way they serve and engage Canadians, through activities such as:

• building strong employee and managers’ networks; • developing collaborative work environments; • further reducing the “Web of Rules”; and • experimenting with Web 2.0 technology, including GCPEDIA.”


Toolbox


Risk Mitigation Strategy

1. Review Social Media plans from Security, Information Management, Privacy and Official Language perspectives.

2. Review/revise or create communication processes that are fast and allow some autonomy

3. Ensure that goals are well understood by all internal participants

4. Assign responsibility for social media scanning, interventions, and evaluation

5. Adapt social media guidelines for employee use


The Five Habits of Highly Effective Hives

1. Remind members of their shared interests and foster mutual respect, so they work together productively.

2. Explore diverse solutions to the problem, to maximize the group's likelihood of uncovering an excellent option.

3. Aggregate the group's knowledge with frank debate

4. Minimize the leader's influence on the group's thinking.

5. Balance interdependence (information sharing) and independence (absence of peer pressure) among the group's members.

http://blogs.hbr.org/cs/2010/11/the_five_habits_of_highly_effe.html

http://blogs.hbr.org/cs/2010/11/the_five_habits_of_highly_effe.html


Principles of Change

1. Ask permission and beg forgiveness

2. One conversation at a time

3. Assume good faith

4. Don’t take a no from someone that cant give you a yes. Michele Weslander, Intellipedia

5. Be patient

6. Respect many points of view

7. Communicate openly


Some Policy Resources

University of Albany, Center for Technology in GovernmentDesigning Social Media Policy for Government (PDF)

Social Media Sub Council

http://govsocmed.pbworks.com/w/page/15060420/FrontPage

Social Media Governancehttp://socialmediagovernance.com/policies.php

The Policy Toolhttp://policytool.net/

Social Media Todayhttp://www.socialmediatoday.com/SMC/155843

GCPEDIA (search Web 2.0 toolkit, policy, social media)www.gcpedia.gc.ca (internal to GC)

http://www.ctg.albany.edu/publications/guides/social_media_policy/social_media_policy.pdf

http://www.gcpedia.gc.ca/


CDC Toolkit


Collaborative Platforms

What other platforms do you use?


Resources to explore

National Collaborating Centre • Knowledge Management background paper

• PH Dialogue site

#w2p on twitter for Ottawa PS web 2.0 community

http://www.delicious.com/thomkz/PHAC

Clay Shirky• Institutions vs collaboration video

• Here comes everybody book

Macrowikinomics: Rebooting the Economy• Don Tapscott and Anthony Williams

http://www.delicious.com/thomkz/PHAC

http://www.youtube.com/watch?v=sPQViNNOAkw



http://www.huffingtonpost.com/don-tapscott/macrowikinomics-rebooting_1_b_779701.html

http://www.huffingtonpost.com/don-tapscott/macrowikinomics-rebooting_1_b_779701.html


Discussion


Discussion Questions

Who do you share common goals with?

What new ways to share knowledge could you try?

Why should we collaborate?

When can you start learning?

How will you build consensus on the critical issues? (what are the critical issues?)