tma world viewpoint 32: behaviours that can develop and maintain trust in the workplace

Download TMA World Viewpoint 32: Behaviours that can develop and maintain trust in the workplace

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Trust is essential to effective teamwork and collaboration. Following the guidance outlined in this TMA World presentation will help you ensure that you get the most out of your working relationships. For more information on building trust and the other skills you and your organization require to thrive in the borderless workplace, contact us today: enquiries@tmaworld.com or visit our website: www.tmaworld.com

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  • 1. Behaviours that can Develop and Maintain Trust in the Workplace by Eugene Piccinini, Senior Learning Consultant
  • 2. Transnational Management Associates Ltd. All Rights Reserved. 2 The best way to find out if you can trust somebody is to trust them. Ernest Hemingway
  • 3. Transnational Management Associates Ltd. All Rights Reserved. 3 Behaviours that can Develop and Maintain Trust in the Workplace If I were to identify the single most important ingredient for effective collaboration, I would say without hesitation, that it would be building and sustaining trust.
  • 4. Transnational Management Associates Ltd. All Rights Reserved. 4 Behaviours that can Develop and Maintain Trust in the Workplace Being able to trust someone and be trusted by someone is so critical that without it, you have nothing. At its most basic level, trust is the confidence people have that you will act in their best interest.
  • 5. Transnational Management Associates Ltd. All Rights Reserved. 5 Behaviours that can Develop and Maintain Trust in the Workplace Quite simply, you get out what you put in, because in order to get trust you need to give it. There really is no single action that will create trust. Trust is built over time by consistently exhibiting a number of behaviours and values.
  • 6. Transnational Management Associates Ltd. All Rights Reserved. 6 Behaviours that can Develop and Maintain Trust in the Workplace Say what you mean and mean what you say
  • 7. Transnational Management Associates Ltd. All Rights Reserved. 7 Behaviours that can Develop and Maintain Trust in the Workplace Regardless of whether you work remotely or are co-located with your team, if you adhere to these golden rules, youll be assured of forging and maintaining a great collaborative relationship with your co-workers. So lets take a deeper dive into what these pillars of trust encompass
  • 8. Transnational Management Associates Ltd. All Rights Reserved. 8 Behaviours that can Develop and Maintain Trust in the Workplace Sincerity is the assessment that you are honest. Its about saying what you mean and meaning what you say so that you can be believed and be taken seriously. It also means that when you express an opinion, it is valid. People will question your sincerity when you dont act in accordance with what you say.
  • 9. Transnational Management Associates Ltd. All Rights Reserved. 9 GOLDEN RULE 1: Building and Sustaining Trust through Sincerity Its very important to ensure that you are sincere in your transactions with fellow colleagues. A lack of sincerity is a slap in the face to anyone on the receiving end of disingenuous behaviour. Being a sincere colleague will go a long way in adding credibility to what you say and do. The evaluation of how sincere you are being is that you are telling the truth as you see it and that you actually mean what you say. Giving people a reason to assess that you are sincere is called congruence.
  • 10. Transnational Management Associates Ltd. All Rights Reserved. 10 GOLDEN RULE 1: Building and Sustaining Trust through Sincerity Internal congruence involves being honest with yourself and making sure you believe and are committed to what you are saying. External congruence involves being honest and straightforward with others. The evaluation of how sincere you are being is that you are telling the truth as you see it and that you actually mean what you say.
  • 11. Transnational Management Associates Ltd. All Rights Reserved. 11 GOLDEN RULE 1: Building and Sustaining Trust through Sincerity So when focusing on building and sustaining trust through sincerity, consider the following top tips for our first golden rule Be intentional about what you say to people Be intentional about what you say when talking about your interests, beliefs and expectations Check your internal congruence. Are you being honest with yourself, making sure you actually believe and are committed to what you are saying? Are you being consistent, honest and straightforward with others? Is what you are saying now to your colleague consistent with what you said to them in the past? Check your external congruence
  • 12. Transnational Management Associates Ltd. All Rights Reserved. 12 GOLDEN RULE 2: Walk the talk In additional to saying what you mean and meaning what you say, being able to build and sustain trust also involves walking the talk. This is our second golden rule. People will immediately recognize when you advocate one value with your words but demonstrate the opposite of that value through your actions. This will undermine your trustworthiness as a leader or co-worker. By always seeking to act in a manner consistent with your words you not only lead by example but you build trust. Walking the talk comes down to reliability. Its about meeting the commitments you make and keeping to your promises.
  • 13. Transnational Management Associates Ltd. All Rights Reserved. 13 GOLDEN RULE 2: Walk the talk And this, in itself, can provide challenges. Indeed, a common problem with not being able to walk the talk is overpromising. This will automatically set you up for failure so when walking the talk, think about how realistic it is to meet the expectations of that colleague who wants you to fulfil a request.
  • 14. Transnational Management Associates Ltd. All Rights Reserved. 14 Before responding to a request, make sure youre in a position to fulfil it Seek further clarification if you dont fully understand a request. Any ambiguity may lead to a request not being correctly fulfilled When offering to do something, be clear about what it is you will do and possibly what you wont be doing GOLDEN RULE 2: Walk the talk Consider the following top tips, our second golden rule:
  • 15. Transnational Management Associates Ltd. All Rights Reserved. 15 GOLDEN RULE 3: Be accountable Being accountable and demonstrating your accountability will go a long way to sustaining trust. It can be particularly distasteful for many when accountability is not demonstrated. To maintain the respect and trust of co-workers, dont hesitate to own your mistakes. Contact the affected parties as soon as possible to apologize and offer solutions for possible remedial actions. Invite others to offer advice and provide you with their perspective on the situation.
  • 16. Transnational Management Associates Ltd. All Rights Reserved. 16 GOLDEN RULE 3: Be accountable Here are some tips for being accountable, our third golden rule: Stand up and be counted. If you have been responsible for a discrepancy, dont be afraid to own it Dont deflect or minimize a problem you need to deal with Be timely and dont drag your feet, deal with an issue head on and in the most constructive way possible
  • 17. Transnational Management Associates Ltd. All Rights Reserved. 17 GOLDEN RULE 4: Actively listen For our fourth golden rule, Id ask you to reflect on your listening skills, because being a good listener can go a long way to building trust. Taking the time to listen to understand the opinion of others demonstrates respect and acknowledges the other persons perspective. People invariably trust leaders who acknowledge their ideas and opinions. Listening for understanding does not mean that you must agree with others, but it does require that you truly want to hear what others have to say and are open to their ideas.
  • 18. Transnational Management Associates Ltd. All Rights Reserved. 18 GOLDEN RULE 4: Actively listen Consider these tips to becoming a good listener, our fourth golden rule: Dont interrupt avoid verbal collisions and allow your co-worker plenty of time to say what they need to say Demonstrate that youve understood what has been said by paraphrasing restating the main elements of what you have heard but by using different words. This reassures the other party that you are listening If relevant, ask probing questions to demonstrate a genuine interest in the conversation you are having
  • 19. Transnational Management Associates Ltd. All Rights Reserved. 19 GOLDEN RULE 5: Foster a blame-free culture Interacting with your co-workers openly and directly builds trust and commitment to the team. If you are a leader, ensure you create an environment where people are not afraid to be honest and open. As much as accountability is a critical element to building and sustainin