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Tonny RabjergMarmorvej 27 3th2100 Copenhagen ØDK-Denmark
Phone: +45 2099 9984eMail: [email protected]
Type Profile: Myers Briggs ENTJ
LinkedIn ProfileBlog – Sourcing & Leadership
C.V.
June 2016
Career
Tonny Rabjerg
1979 1987
Trainee SAS Airport Services
Supervisor System Support & Development
Course Manager, SAS Intl. Learning Center
Project/Unit Manager Amadeus Global Travel Distribution – US/FR
•SAS Representative•Project Management•Staff Management
•United Nations Edifact Board, Travel & Tourism USA
1994
Director SAS Sales Systems & Support DK/SE
•Management, operation, development & sale SAS Marketing & Sales Systems
•70+ Applications•900+ MSEK contract•1/3 Management Selection•Top Customer & Staff Surveys•Awarded system operation & processes
•Board – IATA Reservation Committee - CH•Board – Tim/Timatic - NL
Director IT / CIO, SAS Trading - SE
•Outsourcing IT, Logistic & Purchase
•Board SAS Trading
2004 2005 2007 2011
Director Reservations, Airport Services & Americas, Star Alliance Services - DE
•Reservation & Airport development•Market Product Development, Americas•Intl. Project Management (9), facilities & processes•Strategy – “Airport of the Future”
VP CRM Systems, Danske Bank
•System management & development•Strategy – “Banking made Personal”•Outsourcing
•Guest Speaker “Analytical CRM”, SAS Institute Berlin & Moscow, Cicero Marketing Oslo
2013
FVP Resource Management & Development Centre India, Danske Bank - IN
•Management of staff augmented sourcing center, 500+ FTE, India•Group IT Graduate Program•External Consultants•Resource Manager
•Strategy – “Sourcing Strategy”•Guest speaker – “The Challenges of Sourcing”•Multiple interviews sourcing and leadership
Managing Director, Danske IT and Support Services India, Pvt. Ltd. -IN
•Establishment of captive center 200+ FTE, India•Management of augmented sourcing center 800+ FTE•150 MEUR contract
•Board – Danske IT & Support Services India, Pvt. Ltd.
VP Research & Development, CodeSealer ApS
•Executive Management•IT Service Management•Project Delivery•Customer Relation•Organizational Development
•Strategy, Sourcing•Guest speaker – “DataExpert NL”
•Board – CodeSealer ApS
20152014
CIO, CodeSealer ApS
•Executive Management •IT & Product Strategies•Sales & Marketing•Office Admin & Management•Organizational Development
•Guest Speaker, “ATV”, “Lego”, “Bank Data”, “DI”,,,•Networks, VL101, Network Danmark CIO’s, DI ITEK, Presidents Institute, CFIR•Board – CodeSealer ApS
Professional Results
Tonny Rabjerg
Management Planning & Provision
Company Establishment
Outsourcing
Staff Surveys
Guest Speaker – Analytical CRM
Guest Speaker - Sourcing
Chosen as one of 1.000 in SAS Management Planning and Provision Process
Establishment of Danske IT & Support Service India, Pvt. Ltd, part of Danske Bank Group IT
Managing Director Danske IT and Support Services India, Pvt. Ltd. part of Danske Bank Group IT, India, 850+ employees
Staff Leadership 91/100, Danske Bank and 2,65/3,0 SAS. Both results amongst the highest results achieved
SAS Institute Premium Business Leadership Seminar, Berlin DESAS Institute Global Forum, Moscow RUFrom CRM to PCM, Personal Customer Management, Cicero Marketing, NO
Bank Data – My Experiences with SourcingLego – My 5 Advices to SourcingIDBA – The Challenges of Sourcing
Guest Speaker - Security
ATV – The future of IT SecurityDataExpert, Holland – IT SecurityDanske Industri / DI,,,,,,,
Master Thesis
Customer Satisfaction
Strategies
System Management & Operation
Incident, Problem & Change Management
Development Process
Cand Merc (Master) Thesis written in relation to my leadership and the results achieved
Customer Survey with a result of 5,0/6.0. Requirement 4,5, the highest result within the organization
CodeSealer Product, Sourcing & Mobile Strategy, IT SecurityDanske Bank Group IT Sourcing Strategy “50/50”CRM Vision and Strategy for Danske Bank, “Banking made Personal”“Airport of the Future” for Star Alliance GmbH
SAS’s Highest Up-time measures, since implementation in 1979
Implementation of Change, Incident & Emergency Management processes in SAS, Danske Bank CRM Systems and CodeSealer (ITiL)
Implementation of Rational Unified Process (RUP), SASCMMI Maturity Level 3 at Danske BankDevelopment Model, CodeSealer
Contract NegotiationPurchase of IT Services worth 900 Mill SEKSourcing contract 150 Mill EUR
IT Sale
Development of Sales & Marketing material, CodeSealerSales presentations and meetings, CodeSealerSale of 44% of system capacity to external customers, SAS
International CooperationImplementation of Airport Terminal projects across borders.Management of International Committees, 21 share holdersParticipation in Boards within UN & IATA
Responsibilities & Career
Tonny Rabjerg
2014 -
2011 - 2014
2005 - 2007
2003 - 2004
1994 - 2002
1990 - 1994
Member Executive Management, CodeSealerMember of Board, CodeSealer
Establishment of company and Board Member, Danske IT and Support Services India, Pvt. Ltd.Management of Development Centre India, Staff Augmentation 850+
Management of International Steering groups, Star Alliance ServicesCross Border Projects on a Global basis
Member of SAS Trading Management Board
Shareholder Tim/Timativ BV., Holland (on behalf of SAS)Board Member TIM/Timatic BV. HollandBoard Member IATA Reservation Committee, GenevaBoard Member IATA Edifact Board – Passengers, Washington
Representative United Nations Edifact Board, Travel & Tourism
1987 - 1990SAS Representative Amadeus Global Travel Distribution Project (700+ MUSD)
2015 –
IT Security
2014 – 2015
IT Security
2013 – 2014
Sourcing
2011 – 2013
Sourcing
2007 – 2011
IT Banking
2005 – 2007
Product Development
CIO – CodeSealer ApS
VP Research & Development – CodeSealer ApS
Managing Director – Danske IT and Support Services India, Pvt. Ltd., IN (A Danske Bank Subsidiary)
First Vice President, Development Centre India (IN) – Danske Bank
Vice President, CRM Systems – Danske Bank
Director Product & Services, Reservation, Airport Services & Americas, Star Alliance GmbH (DE)
1994 – 2004
IT Airline
CIO – SAS Trading (SE)Director Sales Systems & Support - SAS
1979 – 1994
IT Airline
Unit Manager – Amadeus Global Travel Distribution (US/FR)Course Manager – SAS Intl. Learning CenterSupervisor – SAS System Management & Support
Competencies
Tonny Rabjerg
Languages
Boards
Organizational Leadership
Staff Development, Planning and Performance
Swedish / Norwegian – Working LevelEnglish – Working Level, NegotiationGerman – General knowledge
CodeSealer ApSDanske IT and Support Services India, Private LimitedTim/Timatic B.V. HollandIATA Reservation CommitteeIATA Edifact Board – PassengersUN – Edifact Board, Travel, Tourism and LeisureSAS Trading Executive Management Board
Leadership and development of departments in Denmark, Sweden, France, Japan, USA, India and Germany.Negotiation with unions, HK, LFF, Prosa, LH and FinansforbundetManagement of Management TeamsProject Management, China, USA, Germany, France, Japan, India, Denmark, South Korea
Management by objective using defined departmental Business Plans, including visions, objectives, strategies, KPI’s, SWOT and valuesContinuously focus on Staff Surveys and constant improvements via dedicated focus and plan of actions
Budget Creation, management and follow-up of planned budgets
Management Team Participation in Management Teams, on group level, including management of own team across countries
Management
General
Competencies
Tonny Rabjerg
Process Management (TQM, EFQM, CMMI, ITiL)
Outsourcing
System Owner
IT Strategy
Implementation of Development, Incident and Emergency Management Process, CodeSealerProcess owner Danske Banks Sales and Marketing ProcessProject development according to CMMI, Maturity Level 2/3System Maintenance and Operation according to ITIL Foundation version 3Process owner (Solve Problems/Support, Production) and TQM Coach, including implementation of a group support organization across divisions and borders
Negotiation and implementation of outsourced IT functions. Project Manager for outsourcing of purchasing, logistics and financial functions
System owner 70+ applications (24/7), including Sales and Marketing, Customer Portals, Web, Self Service and Distribution (Airline and Banking)
Definition and implementation of IT, Sourcing Strategies and Product Strategies
Expatriation
3 years USA, Miami4 years France, Sophia Antipolis2 years Germany, Frankfurt am Main3 years India, Bangalore
Customer & Supplier Relations
Cooperation with customers and suppliers on an international basis, IT and Airport Construction and Development, and Sourcing
International
Department ManagementManagement of departments within Denmark, Sweden, Germany, Japan, India, France and USA, including 80-100 + travel days per year for more than 20 years
Competencies
Project Management
System Specialist
Project and Test Management for one of Europe’s largest IT projects, Amadeus Global Travel Distribution., China, USA, Germany, France, Japan, India, Denmark, South Korea
Definition, test, implementation and training of IT business solutions within the areas of airline, hotel, car, tour and cruise reservations
Task Force Leader Leadership of SAS Task Force Management including reporting to top management
Training & Help DeskCreation of training material and training of International Sales StaffSupport to SAS’s international sales organization and 2’nd level support in Scandinavia
Project Management & System Development
Development Management of projects using Rational Unified Process, RUP and CMMI Maturity Level 2/3
Problem & Change Management
Definition and implementation of Change and Release Management and emergency Management processes (CMMI – ITiL certified)
Tonny Rabjerg
Communication, Server and Mainframe, EDIfact, operation, system management, development and support
Comprehensive knowledge via 25 years experience as IT manager and system specialist
IT
Career - Detailed
Tonny Rabjerg
2014 - CIO
VP Research & Development
Company: CodeSealer ApS
Responsibilities: Leadership & Product Development
Development of Sales & Marketing material, including product video
Sales related activities (presentations, conferences, fairs, lead management)
Participation in Board
Finance and Administration
Participation in Security councils and bodies
Achievements: Product Enterprise Ready completion
Product Strategy
Implementation of HR Policy, Retirement Plan and HR Processes
Implementation of Development and Incident Management Processes
Sales & Marketing activities
Responsibilities: Managing Director Danske IT & Development Centre India
Group IT Graduate Program
Head of Group IT Sourcing
Vendor & Site Management, ITC Infotech, Bangalore
Contract negotiation
Performance Improvements
Liaison Management
Recruitments
Resource planning and utilization
Management External Contractors
Budget & Leadership Development
Achievements: Establishment and Setup of Danske IT and Support Services India, Private Limited
Contract negotiation, ITC Infotech, 150 MEUR
Recruitment of 400+ employees
Change of model for handling of External Contractors
Implementation of performance improvements in sourcing setup (PAPI, JobMarket, Technical Platform, From Management to Leadership,,)
2011 - 2014 Managing Director Danske IT and Support Services India, Private Limited
First Vice President, Resource Management and Development Centre India
Company: Danske Bank, Group IT
Career - Detailed
Tonny Rabjerg
2007 – 2011 Vice President CRM Systems
Company: Danske Bank, Group IT
Responsibilities: Management of IT development organization, CRM Systems
Definition of Vision, Strategies and Action Plan
Leadership and organizational planning across departments, projects andcountries, 80+ employees
Definition and follow-up on individual Targets and Objectives
Staff planning and development
Outsourcing System Management
Management and participation in project steering groups
Implementation of CMMI and process optimizations
Contract negotiations
Achievements: Development of a new Danske Bank CRM Strategy (implementation ongoing)
Cand Merc (Master) Thesis on my management style and achievements, byDennis Holmbo Knudsen
Staff Survey amongst the highest in the division
Change and Release Management process adopted as group standard
Emergency Management process adopted as organizational standard
Methods for integration of Outsourced System Management (India) adopted asBest Practice
2005 – 2007 Director Product & Services, Reservations, Airport Services & Americas
Company: Star Alliance GmbH, Frankfurt, Germany
Responsibilities: Product and Market Responsible
Management of product development departments in Frankfurt, Chicago,Los Angeles and Miami
Management of Star Connection Centre
Development of products, facilities and process within reservation andairport services
Budget responsibility, products and markets
Organizational development
Definition, tracking and follow-up of Business Plan, Targets, Strategies,KPI, Action Plan, Objectives and staff targets
Staff development and career planning
Contract negotiation
Leadership international customer for a
Achievements: Definition of a common airport business plan for 21 carriers “Airport ofthe Future”
49 Mill EUR result via Star Connection Centre
Customer Satisfaction “best in class”
Career - Detailed
Tonny Rabjerg
2003 – 2004 Director IT & CIO (consultancy)
Company: SAS Trading – IT Services
Responsibilities: Member of Group Management
Strategic, result and budget responsible
Management of IT department, including operation, development,maintenance and support
Contract negotiation, IT services and outsourcing
Project management, outsourcing purchasing, logistics, financial and ITfunctions
Implementation of Process Management
Achievements: Planned outsourcing completed according to target and schedule
Responsibilities: Strategic, result and budget responsible
Organizational development and planning
Definition and implementation of Business Plan, Vision, Business Objectives,Targets, Strategies and action plans
Execution of Quarterly Business Reviews
Management of 80+ persons and management team across borders
Staff development and planning
Contract negotiation, IT purchasing and sale of IT services to internal andexternal customers
Board Member Tim/Timatic BV., Holland
System owner 70+ application
Process owner, Solve Problems, System Production and TQM Coach (EFQM)
Achievements: Highest system stability and up-time since implementation in 1979
Staff survey, result 2,65 out of 3,0, planned target 2,0, one of the highestresults within SAS Denmark
CPQ achieving the highest score within the organization, 5,0 of 6,0, definedtarget 4,5
Implementation of group defined processes for Change and ReleaseManagement and Emergency Management
Implementation of the first web platform for SAS
1994 – 2003 Director IT
Company: SAS – World Sales - Sales Systems & Support
Career - Detailed
Tonny Rabjerg
1987 - 1994 Unit Manager Non Air Providers / Project Manager
Company: Amadeus Global Travel Distribution – Marketing - Global Core Product Planning
Responsibilities: Department Manager
Development of products within the non air area, hotels, car rental, train,ferry, cruise, training and information systems
Test manager with special responsibility for airline implementation at initialimplementation Jan. 1992
Product Planning Emergency Task Force Leader
Project Manager Phase 0, 1 and 3 (Phase 3 was the main delivery of a 500+Man Years project)
Airline representative for SAS, one of the key owners in the project
Achievements: 3 years positioning in Miami and 4 years in Sofia Antipolis France
Assignment of main projects
Definition of EDIfact for airline industry
1987 - 1987 Course Manager
Company: SAS International Learning Center
Responsibilities Development of Computer Based Training System
Creation of training material according to Criterion ReferencedInstruction CRI
Instructor in Sales and Reservation systems
1982 - 1987 Supervisor
Company: SAS – Marketing & Sales – System Management & Support
Responsibilities: Development, maintenance and support of Reservation and Sales Systems
Negotiation Interline Sales Agreements
Development of Reservation procedures
Participation in IATA fora
1979 - 1982 Trainee & Service Agent
Company: SAS Passenger Service
Responsibilities: Passenger Service & Check.in
Basic & Management Training
Tonny Rabjerg
Course: Performance Management & Balanced Manager
Content: Management versus Leadership
Course: Appreciative Enquiry (AI)
Content: Motivation in leadership and focus on result orientation
Course: PAPI – Certification
Content: Certification in PAPI Personality Profile
Course: ITiL – Foundation V3
Content: International standard for system operation and management
Course: CMMI – Introduction to the Capability Maturity Model Integration Version 1.2
Content: CMMI Continuous & Staged Representation Level 1-3 with introduction to level 4-5
Course: Rational Unified Process 5.0 – Rational University
Content: Development model
Course: CRI (Criteria Referenced Instruction and Design)
Content: Course and Documentation Design
Course: Effective Communication with NLP – Dansk Management Forum
Content: NLP’s basic principles and potentials within daily leadership and communication
Course: NLP – Lederpractitioner – NLP Huset Danmark
Content: Use of NLP in relation to leadership and self management
Course: IOL 12 – “Individ og Leder” – Dansk Management Forum
Content:
Individual management education based on 3 models, test and interviews headed by leading
psychologist
Own Resources
Others Resources
Organizational Cultures
Course: Motivation Quality Management – Krauthammer International France
Content:
Team Management
Financials
Product Development, Planning and Control
Course: GFL – Grund Faglig Lederuddannelse – SAS
Content:
“The Managers Role
“The Assertive Manager”
Teambuilding
Staff Development and planning
Project Management
Presentations and conduct of meetings
Environmental rules and regulations
Financial and budget process
Basic & Management Training
Tonny Rabjerg
IT
Networking
14 weeks study trip, headed by Tieoto Enator, to USA, Silicon Valley and Seattle visiting vast
group of IT suppliers and Stanford University
1987Merkonom
Sales
Financials
Adverting and Marketing
1981 Handels og Kontor (Service Agent)
1979 EFG Handel og Kontor – Teori
1978 Folkeskolens Realeksamen
Course: Lederens Personlige Lederskab LPL – SAS
Content: Gestalt therapy
Course: Financial Control – SAS
Content: SAS’s financial principles
Course: Total Quality Management – SAS
Content: TQM coach according to EFQM
Course: Contract Negotiation – Dieu
Content: 2 courses including the legal and psychological principles of contract negotiation
Course: “Lederens personlige gennemslagskraft” – Dansk Management Forum
Content: Employee negotiation and leadership
Course: SKAR – “Skadinavisk Arbejdsret” – SAS
Content: Basic introduction to Scandinavian laws and regulation in a work environment
Course: “Handelsmandskabsuddannelse” – SAS Trading / Kollo
Content:
Effective sale via “Friend with the Customer”
Mechanical Sales
Personal Sales
Marketing and Customer Surveys
References
Quotes
Tonny Rabjerg