Sumit Kumar

Address: 28a Linwood Avenue, Mt. Albert, Auckland 1025

Mobile: 027 320 4888 Email: sumit.nzisland@gmail.com

Linked in: https://nz.linkedin.com/in/sumitauckland

Personal Profile

Adventure tourism professional with ultimate experience inside Tiger Reserve as camp manager. Such experience make me versatile, committed towards my profession and built a problem solving attitude with leadership skill. Remarkable experience as travel agent experience in Rishabh Travel. This practise demonstrates my passion in tourism to go the additional mile to specialize the service to provide the best alternative and price to the client.

I have studied Travel Agency & Tour Operator Business, Airfare & Ticketing and Tour Package Management. Where I have accomplished Tourism Master Mind and First-Aid level 2 certificates. I have worked for Non Solo Pizza and Movenpick. There I developed important skills such as ability to multitask, good planning and organisational skills to meet customer expectations.

I am applying for a full time position to proceed my profession in the tourism business and I am immediately available.

Key Skills

A goal oriented focus with the ability to negotiate and be proactive to change. Great attention to detail and produce accurate results within given time-frames. Ability to identify sales-leads and converting them in business deals. Promote up-sell and cross sell opportunities to meet and exceed the sales targets with

excellent customer service skills. Display good inter-personal and communication skills to deliver great customer service

experience. Commitment to achieve business goals individually and in a team environment with excellent

professional attitude. Advanced level of computer literacy including but not limited to Microsoft Office 2013 suite

and handling different GDS systems.

Employment Summary

Non Solo Pizza, Parnell, Auckland Dec 2014 to Dec 2015Head Runner

Meet and greet the guests and assisting with the seating. Deliver services ensuring guests are looked after well. Serving food and beverages, preparing the bill and process payments. Assist the floor and bar staff with the daily service. Allocate daily duties to floor staff and support through immediate action as per guest

expectation. Inspect the mise-en-scène and mise-en-place to ensure the smooth flow of operations. Train and support the team to provide great customer service in a fast pace environment.

Movenpick Ice-cream Store, Parnell, Auckland Sept 2014 to Nov 2015

Supervisor

Attend the customers and explain menu offerings. Plan daily upsell scheme and provide the product samples to the customers to encourage

sales. Preparation of all menu items, including waffle cones, coffees, shakes, smoothies and desserts. Perform daily operations to maintain food hygiene and safe work environment inside the

store. Responsible for opening and closing of store, including cash banking at the end of the shift Check quality of available items, clear stock before expire and place order stock. Train and support the team to provide fastest service for customers.

Uppal's Orchid Hotel (5 Star Hotel), India Aug 2013 – Jul 2014Senior Executive

Meeting and greeting the hotel guests, assist with the booking formalities and allocate the rooms.

Handle telephone queries concerning bookings and guest requests regarding hotel services. Coordinating the daily activities of the front office department. Maintaining the standard operational procedures and ensure that they are followed by team

members. Scheduling the front office tasks and arrange work schedules as required. Conducting staff training and information meetings with team members. Resolving guest problems efficiently and courteously.

Rishabh Travellers, India Dec 2008 – Jul 2010Travel Agent

Attend the calls from clients regarding travel and tour packages. (FIT & GIT) Discuss travel itinerary, determining the most convenient and effective tour package. Design Brochure and pamphlet to market tour package and promote the company. Achieve monthly sales target and assist the sales team. Negotiate corporate preferred travel rates with vendors and tourism suppliers. Market the services of the travel agency at travel expos and other high consumer areas by

communicating and interacting with the potential clients. Provides guidance to clients on passport and visa requirements and rates of currency

exchange.

Jungle Camp Delawadi, India Jun 2005 – Jul 2008Camp Manager

Direct the activities of camp site and coordinate with forest staff regarding safety during the day and night excursion.

Discuss traveler’s day and night plan, book accommodation in A/c Tents. Organize the cash flow with optimum utilization of resources for generate profit. Provide training to local guide and restaurant staff. Conduct induction programs to increase the participation of tourist in conservation and

educate about expedition. Manage traveler’s queries and ensure their satisfaction through immediate action. Maintain stock at restaurant and the night excursion site.

Education and Qualifications

Graduate Diploma in Tourism Management (Level 7) Sep 2014 – Sep 2015Auckland Institute of Studies, Auckland

Bachelor in Tourism Management Aug 2010 – Jul 2013Maharshi Dayanand University, India

Diploma in Computer Engineering (Level 5) Aug 2001 – Jul 2004P.D.M. Polytechnic, India

Certificate and Training Program

License Controller Qualification (LCQ) (Level 4) Aug 2015Auckland Institute of Studies, Auckland

First Aid Level 2 Oct 2015St John’s, Auckland

Language Certificates I have achieved 6.5 bands in I.E.L.T.S. (Dec 2013) One year certificate course in French (Aug 2012 to Jul 2013) One year certificate course in Spanish (Aug 2011 to Jul 2012)

National Tourism Conference and Seminar, India “Workshop on Career Development in Tourism” (Sep 2012) “International Food – The Cuisine of China” (Feb 2012) “Indian Values Culture – Role in Career Enhancement” (Feb 2012) “Indian Tourism: Meeting challenges for future” (Feb 2012) “Emerging Trends in Tourism” (Apr 2011) “Science and Technology Applications in Tourism Sector” (Sep 2010)

Personal Achievements

Won 1st place in a Tourism Master Mind competition, annual athletic event of 10,000 meters and 5,000 meters.

Created a Rangoli (colourful Indian decoration) which was featured in an international magazine “Executive Housekeeping Today”, U.S.A. (Jan 2012)

Certified by Dean Student’s Welfare Office as a good camper in “Personality Development Program”.

I have achieved twenty pulse certificates in professional skills, competitions, queues, seminars and events.

Referees

Deepak Kundu, DirectorMovenpick, 155, Parnell, AucklandMobile no.: 021 242 7100 Email: kundu.deepak@gmail.com

Manjul Sharma , Bar ManagerNon Solo Pizza, 259 Parnell, AucklandMobile no.: 022 437 7179 Email: sharmamanjul417@gmail.com