TOTAL QUALITY MANAGEMENT

• DEFINE - TQM• NEED • PILLARS • PRINCIPLES• ELEMENTS• 4C’s of TQM• ADVANTAGES OF TQM• LIMITATIONS OF TQM

CONTENTS

DEFINITIONTOTAL– MADE UP OF WHOLE

DEFINITIONQUALITY– DEGREE OF EXCELLENCE A THAT A PRODUCT HAS.

DEFINITIONMANAGEMENT– ACT, ART OR MANNER OF HANDLING, CONTROLLING, DIRECTING ETC.

DEFINITION

• It is an approach• to improve effectiveness and

flexibility of business as a whole. • It is essentially a way of organising

and involving the whole organisation, every department, every activity, every single person at every level.

• CUSTOMER FOCUSED ORGANISATION• LEADERSHIP• INVOLVEMENT OF PEOPLE• PROCESS APPROACH• SYSTEMS APPROACH TO MANAGEMENT• CONTINUOUS IMPROVEMENT• FACTUAL APPROACH TO DECISION

MAKING

TQM PRINCIPLES

• To understand what Customers want and to provide it, immediately on demand, at the lowest c$st

Customer Focused Organisation

• TQM invokes the leaders of an organization to create a vision and establish a mission.

LEADERSHIP

• Do it right, do it right first time

CONTINUOUS IMPROVEMENT

1. Ethics 2. Integrity 3. Trust 4. Training 5. Teamwork 6. Leadership

7. Communication - Binding Mortar

8. Recognition - Roof

Elements of TQM

• It is the discipline concerned with good or bad in any situation.

Ethics

• means honesty, morals, values, fairness, and adherence to the facts and sincerity.

Integrity

• Trust is a by-product of integrity and ethical conduct.

Trust

Training

• Receive quicker and better solutions

Teamwork

• Leader encourages, guides, motivates, corrects, and most of all help to reach goals through visions.

Leadership

• Means common understanding of ideas between the sender and the receiver.

Communication

• Team or individual should be given recognition for the achievement.

Recognition

(1) Identify degree of commitment, key interests and list down the long term changes required

General steps to implement TQM

2. Identify resources available:

3. Top management commitment

4. Create awareness and participative environment

5. Design plans for future

6. Identify constraints and develop strategies for implementation

7. Execute plans

8. Implement and monitor

ADVANTAGES OF TQM

• IMPROVED COMPETITIVENESS

ADVANTAGES OF TQM

• BETTER PROFITABILITY

ADVANTAGES OF TQM

• REDUCTION IN REJECTIONS, SCRAP

ADVANTAGES OF TQM

• IMPROVED PRODUCTIVITY

ADVANTAGES OF TQM

• IMPROVED QUALITY

ADVANTAGES OF TQM

• EMPLOYEES JOB SATISFACTION

Disadvantages of TQM

(1) Requires top management commitment and employee’s support

Disadvantages of TQM

(2) Management has to convince all the employees to implement TQM.

Any Questions