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8/17/2019 Travajo de Imfor Terminada

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FACULTAD DE CIENCIAS EMPRESARIALESESCUELA ACADÉMICO PROFESIONAL DE

ADMINISTRACIÓN

“TÍTULO”ORIENTACION Y COMPROMISO DE LOS

EMPLEADOS EN TIENDAS COMERCIALES DE LA

CIUDAD DE HUARAZ

AUTOR:

CABANA LAZARO, Frank Luis ALBORNOZ GOMEZ, Marian!!a

ASESOR:SANCHEZ RODRIGUEZ, Dan"

HUARAZ – PERÚ2015

ÍNDICE

#$% PROBLEMA DE IN&ESTIGACIÓN$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

#$%$#$ P!an"a'in"( )! *r(+!'a$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

#$%$%$ F(r'u!a-i.n )! *r(+!'a$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$


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#$%$/$ Sis"'a"i0a-i.n )! *r(+!'a$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

#$/$ OB1ETI&OS$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

%$/$#$ O+2"i3( 4nra!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

/$#$% O+2"i3( s*-56-($$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

%$7$/ C(n4!('ra)(s$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ III RESULTADOS88888888888888888888888888888888888888888888888$$#9

I&CONCLUSIÓN88888888888888888888888888888888888888888888888%:

& REFERENCIASBIBLIOGRAFICAS8888888888888888888888888888888888888$%;

&I ANE


3/30

-('r-ia! ) !a -iu)a) ) Huara0, ?u @an a>-"a)( in"rna'n" a su

(r4ani0a-i.n, a -ausa )! ra ) r-urs(s @u'an(s

P(r !( "an"( s 3 ?u !a (rin"a-i.n s a?u! *r(-s( *si-(!.4i-(s ?u -ausan

!a s"i'u!a-i.n, !a )ir--i.n = !a *rsis"n-ia ) a--i(ns 3(!un"arias )iri4i)asa !(s (+2"i3(s a)'s s un *r(-s( rs*(nsa+! )! )s( ) un in)i3i)u(

) ra!i0ar un 4ran s>ur0( *ara !(4rar !(s (+2"i3(s (r4ani0a-i(na!s,

-(n)i-i(na)a *(r !a -a*a-i)a) )! s>ur0( ) sa"is>a-r a!4unas n-si)a)s

in)i3i)ua!s$

La i'*(r"a ) s" "ra+a2( s 3i"a! =a ?u " *r'i"ir -(n(-r ! ni3! )

(rin"a-i.n = -('*r('is( ) !(s "ra+a2ars n !as "in)as -('r-ia!s n !a

-iu)a) ) Huara0.

E! *rsn" "ra+a2( ) in3s"i4a-i.n a+ar-a "rs -a*5"u!(s n ! *ri'r

-a*5"u!( s 3r s(+r ! *r(+!'a ) in3s"i4a-i.n )n"r( ) !!( s

n-un"ran !(s an"-)n"s, *!an"a'in"( )! *r(+!'a, >(r'u!a-i.n =

sis"'a"i0a-i.n a)'s !(s (+2"i3(s 4nra!s = s*-56-(s = 2us"i6-a-i(ns$

En ! -a*5"u!( II s 3r ! 'ar-( ".ri-( = !as 3aria+!s n ! -a*5"u!( III s"n

"()( S(+r ! 'us"r(

Es*ra'(s ?u s" "ra+a2( ) in3s"i4a-i.n s"a)5s"i-( -u'*!a -(n su

(+2"i3( = +rin) a >u"ur(s in3s"i4a)(rs !as +ass ( ! -('*!'n"( *ara

("ra -!as ) "ra+a2(s n ! ra ) A)'inis"ra-i.n$


4/30

INTRODUCCIÓN I

La (rin"a-i.n = -('*r('is( (r4ani0a-i(na! @a si)( (+2"( ) s"u)i(

"ns( )+i)( a !a i'*(r"an-ia *ara !as '*rsas, =a ?u n un +un

'+i"( ) '("i3a-i.n = -('*r('is( inu= una +una -('uni-a-i.n =

-r-i'in"( in"rn( = "rn( ) !a (r4ani0a-i.n En s"a in3s"i4a-i.n s @a

ra!i0a)( un "ra+a2( ) nus"r( in>(r' s"a)5s"i-( n(s *r(>un)i0a a

in3s"i4ar !(s as*-"(s ) ni3! ) (rin"a-i.n = -('*r('is( !a+(ra! ) !(s

'*!a)(s$ n -a)a "in)a -('r-ia! ) !a -iu)a) ) Huara0, ?u @an

a>-"a)( in"rna'n" a su (r4ani0a-i.n, a -ausa )! ra ) r-urs(s

@u'an(s, *(r n) =a -ar-'(s ) un 'ar-( 'as"ra! nus"r( "i*( )'us"r( s sis"'"i-( = sn-i!!( !a >(r'a ! *r(-)i'in"( =

*r(-sa'in"( ?u >ur(n r-(4i)(s !(s )a"(s >ur(n ')ian" una

n-us"a s(+r '("i3a-i.n = -('*r('is( !a+(ra! @a-ia !(s "ra+a2a)(rs )

"in)as !-"r()('s"i-as ) !a -iu)a) ) Huara0 %#7$ Pa!a+ras -!a3s

C('*r('is( = '("i3a-i.n !a+(ra!, r-urs(s @u'an(s, -('uni-a-i.n,

(r4ani0a-i.n = -r-i'in"($

E! *rsn" "ra+a2( ) in3s"i4a-i.n s"a)5s"i-( a+ar-a "rs -a*5"u!(s n !

*ri'r -a*5"u!( s 3r s(+r ! *r(+!'a ) in3s"i4a-i.n )n"r( ) !!( s

n-un"ran !(s an"-)n"s, *!an"a'in"( )! *r(+!'a, >(r'u!a-i.n =

sis"'a"i0a-i.n a)'s !(s (+2"i3(s 4nra!s = s*-56-(s = 2us"i6-a-i(ns$

En ! -a*5"u!( II s 3r ! 'ar-( ".ri-( = !as 3aria+!s n ! -a*5"u!( III s"n

"()( S(+r ! 'us"r($

Es*ra'(s ?u s" "ra+a2( ) in3s"i4a-i.n s"a)5s"i-( -u'*!a -(n su

(+2"i3( = +rin) a >u"ur(s in3s"i4a)(rs !as +ass ( ! -('*!'n"( *ara

("ra -!as ) "ra+a2(s n ! ra ) A)'inis"ra-i.n$


5/30

1.2 PROBLEMA DE INVESTIACIÓN

1.2.1. P!"#$%"&'%#$( )%! *+(,!%&":En *ri'r !u4ar (+sr3'(s !a )6ni-i.n ) '("i3a-i.n *r(3in) !(s "r'in(s !a"in(s '("us '(3i)( = '("i( '(3i'in"(, s)-ir s(n "()as a?u!!as -(sas ?u i'*u!san a !a *rs(na a ra!i0ar)"r'ina)as a--i(ns$ D s" '()(, ! -('*r('is( ?u)ar5as"a+!-i)( *(r !a *rsis"n-ia n !!as @as"a su -u'*!i'in"($ Una*ri'ra -(n-!usi.n sr5a ?u !a '("i3a-i.n s n-un"ra)ir-"a'n" r!a-i(na)a a !a 3(!un"a) ( ! in"rs$

Asi'is'($ Di-@a 3(!un"a) *()r r-i+ir ! in-n"i3( )s) un-a'*( in"rn(, "rn( ( "ras-n)n"$

E! -a'*( in"rn( s"ar5a )"r'ina)( *(r a?u!!(s >a-"(rs*rs(na!s ?u in"rsan 'ani>s"ar$ A!4un(s ) !(s 'ssi4ni6-a"i3(s s(n !as r!a-i(na)(s -(n !as "a*as ) )sarr(!!( n! in)i3i)u(, -('( 2'*!( -i"a'(s ! *asar ) !a )*n)n-ia a !ain)*n)n-ia$ Es"a "a*a *r()u- n !a 'a=(r5a ) !as *rs(nas

una -a*a-i)a) ) ra!i0a-i.n ?u s su*ri(r a !a ?u ! in)i3i)u("n5a *r3ia'n"$ Ms -(n-r"a'n", -uan)( a!4un( ) n(s("r(s)-i) 3i3ir s(!( !2(s ) !a -asa 'a"rna*a"rna, s *r('u3na-"i"u)s r!3an"s, in-!us( @as"a )s-(n(-i)as *r3ia'n"$

Sin '+ar4(, n( "()as !as *rs(nas -(nsi4un su*rar !a)*n)n-ia = a!-an0ar ! s"a)i( )(n) s *r-i+nin)*n)in"s$ Para !!( s r?uir ! a-('*aJa'in"()! -('*r('is($En s"a >as !as *rs(nas (*"arn n"r !( ?u K?uir( = )s(, !(

?u K' 4us"a = )is4us"a, !( ?u K' in)i-an !as "ra)i-i(ns (-rn-ias n -('*ara-i.n -(n !( ?u s r?uir *ara a!-an0ar !(+2"i3($

E! -('*r('is( s(!i-i"a !--i.n, *rs3ran-ia = a-*"a-i.n$

En !a a-"ua!i)a), a!4unas ) !as ) "in)as !-"r()('s"i-as ) !a

-iu)a) ) Huara0, n su an!isis ) sus (*ra-i(ns, *rsn"an una

a!"a = +a2a n ! ni3! ) -('*r('is( = '("i3a-i.n ) *ar" ) sus

"ra+a2a)(rs @a-ia !(s -!in"s$ H(= n )5a !as "in)as!-"r()('s"i-(s ) !a -iu)a) ) Huara0 'us"ran una )-!ina-i.n


6/30

n ! ra ) r-urs(s @u'an(s, *(r ("r( !a)( )n"r( ) su '+i"(

) 'r-a)( !as "in)as !-"r()('s"i-as "in)n a -('*"ir n"r

s5, =a ?u a su 30 !(s -!in"s "in)n a sr 's i4n"s @a-ia su

a"n-i.n$

1.2.2. -(+&!"/'# )%! *+(,!%&"D ?u 'anra, inu= !a (rin"a-i.n n ! -('*r('is( ) !(s

"ra+a2a)(rs ) "in)as -('r-ia!s ) !a -iu)a) ) Huara0 a>-"an

a su 'i-r( n"(rn(

1.2.. S'$%&"$'3"/'# )%! *+(,!%&" Cu! s ! ni3! ) -('*r('is( ) !(s "ra+a2a)(rs ) "in)as

-('r-ia!s ) !a -iu)a) ) Huara0

Cu!s @an si)( !(s rsu!"a)(s )! ni3! a!"( = +a2a ) (rin"a-i.n =

-('*r('is( ) !(s "ra+a2a)(rs @a-ia !(s -!in"s ) "in)as

-('r-ia!s ) !a -iu)a) ) Huara0

) ?u 'anra !(s "ra+a2a)(rs s +n6-ian a! '(s"rar su

-('*r('is( = (rin"a-i.n n !as "in)as -('r-ia!s ) !a -iu)a)

) Huara0

1.. OB4ETIVOS

2..1. O,%$'6( 7%#%+"!D"r'inar !a inun-ia ) !a (rin"a-i.n n ! -('*r('is(

!a+(ra! ) "ra+a2a)(rs n -a)a "in)a -('r-ia! ) !a -iu)a)

) Huara0 ?u @an a>-"a)( in"rna'n" a su (r4ani0a-i.n, a

-ausa )! ra ) r-urs(s @u'an(s$

.1.2 O,%$'6( %*%/89/( Es"a+!-r ! ni3! , n ?u a>-"a a !as "in)as -('r-ia!s ) !a

-iu)a) ) Huara0 !a (rin"a-i.n = ! -('*r('is( ) !(s "ra+a2a)(rs

Ana!i0ar !as s"ra"4ias ) !as ras ) r-urs(s @u'an(s ) -a)a

una ) !as "in)as , a! -a*a-i"ar a sus "ra+a2a)(rs

D"r'inar ! i'*a-"( ) !a (rin"a-i.n n ! -('*r('is( !a+(ra!

) *ar" ) !(s "ra+a2a)(rs *r"n-in"s n -a)a una ) !as

"in)as$


7/30

I)n"i6-ar -.'( s r!a-i(na !a (rin"a-i.n = ! -('*r('is( !a+(ra!

-(n !a sa"is>a--i.n = !a Pr()u-"i3i)a) n ! "ra+a2( = 3ri6-ar !a

r!a-i.n ?u is" n"r ! ni3! ) Su!)(s = sa!ari(s -(n !a

(rin"a-i.n$

MARCO METODOLOICO II

2.1. 4USTI-ICACIÓN

2.1.1. 4$'9/"/'# $%+'/"

La in3s"i4a-i.n *r(*us"a +us-a, ')ian" !a a*!i-a-i.n ) !a

"(r5a = !(s -(n-*"(s +si-(s ) 'r-a)( = -!i'a

(r4ani0a-i(na! ) (rin"a-i.n = -('*r('is( !a+(ra!, n-(n"rar

*!i-a-i(ns a si"ua-i(ns in"rnas -('( )s'("i3a-i.n,r("a-i.n ) *rs(na!, "-$ = -(ns-un-ias ) !a a"n-i.n @a-ia

!(s -!in"s$ E!!( n(s *r'i"ir -(n"ras"ar )i>rn"s -(n-*"(s )

!a a)'inis"ra-i.n ) !as "in)as -('r-ia!s ) !a -iu)a) )

Huara0$

2.1.2. 4$'9/"/'# &%$()(!7'/"

Para !(4rar !(s (+2"i3(s ) s"u)i(, s a-u) a! '*!( )

"-ni-as ) in3s"i4a-i.n -('( ! -us"i(nari( @a-ia !(s"ra+a2a)(rs n -a)a una ) !as "in)as -('r-ia!s ) !a -iu)a)

) Huara0, *ara ')ir ! ni3! ) (rin"a-i.n = -('*r('is(

!a+(ra!$ Ta'+in as*-"(s -('( ')i-i.n r!a-i(ns

in"r*rs(na!s, -((*ra-i.n = "('a ) )-isi(ns ?u

-ara-"ri0an = )6nn ! -!i'a (r4ani0a-i(na!$

As5, !(s rsu!"a)(s ) !a in3s"i4a-i.n s a*(=an n "-ni-as )

in3s"i4a-i.n 3a!i)as n ! ')i( )! 'r-a)( ) "in)as

-('r-ia!s ) !a -iu)a) ) Huara0$


8/30

2.1.. 4$'9/"/'# *+/$'/"

D a-ur)( -(n !(s (+2"i3(s ) s"u)i(, su rsu!"a)( *r'i"

n-(n"rar s(!u-i(ns -(n-r"as a *r(+!'as )! ni3! )

(rin"a-i.n = -('*r('is( !a+(ra! ?u s(n -ausas a !a s"ru-"urain"rna )! ra ) r-urs(s @u'an(s$

C(n "a!s rsu!"a)(s s "n)r "a'+in !a *(si+i!i)a) )

*r(*(nr -a'+i(s n !as r4!a'n"a-i(ns in"rnas ) !as

"in)as -('r-ia!s ) !a -iu)a) ) Huara0$

2.2. VARIABLES

VARIABLES

INDEPENDIENTE

S

INDICADO

RESUNIDAD 0

CATEORIA

S

ESCALA

ORIENTACIÓN

i'*u!s(s C(n)u-"a N('ina!

)s(s as*ira-i(ns

a'+i-i(ns

N('ina!

n-si)a)

s

-arn-ia

insu6-in-ia

N('ina!

a-"i"u)s -ua!i)a)

-ar-"r

N('ina!

Sa!ari( 'nsua!i)a) Or)ina!

VARIABLES

DEPENDIENTES


9/30

COMPROMISO

*r()u-"i3i)

a) u"i!i)a)

rn)i'in"(

N('ina!

ausn"is'( -(s"u'+r

*ra-"i-a

N('ina!

sa"is>a--i.

n

+ins"ar n('ina!

r("a-i.n "n)n-ia n('ina!

2.. OPERACIONALIZACION DE VARIABLES:

2..1. I)%#$'9/"/'# )% 6"+'",!%:

En nus"r( "ra+a2( ) in3s"i4a-i.n, in>(r' s"a)5s"i-( )

"orientación y compromiso de los trabajadores en tiendas

comerciales de la ciudad de Huaraz 2015"

En-(n"ra'(s )(s 3aria+!s

(rin"a-i.n$ C('*r('is($

2..2. D%9#'/'# /(#/%*$"!:

O+'%#$"/'#:

E! -(n-*"( ) (+'%#$"/'# s" 3in-u!a)( a! 3r+( (+'%#$"+$ Es"a a--i.n

@a- r>rn-ia a si"uar una -(sa n una -ir"a *(si-i.n, a -('uni-ar a

una *%+(#" a?u!!( ?u n( sa+ = ?u *r"n) -(n(-r, ( a 4uiar a un

su2"( @a-ia un si"i($

C(&*+(&'(:

R(++ins D6n ! -('*r('is( (r4ani0a-i(na! -('( un s"a)( n ! -ua!

un '*!a)( s i)n"i6-a -(n una (r4ani0a-i.n n *ar"i-u!ar, sus '"as= )s(s, *ara 'an"nr !a *r"nn-ia a !a (r4ani0a-i.n$

http://definicion.de/personahttp://definicion.de/persona


10/30

P(r !( "an"( s ! 4ra)( n ?u un '*!a)( s i)n"i6-a -(n una

(r4ani0a-i.n n *ar"i-u!ar = !as '"as ) s"a, = )sa 'an"nr su

r!a-i.n -(n !!a$

2... D%9#'/'# (*%+"/'(#"!

L(s ins"ru'n"(s ) ')i-i.n s(n )(s 3aria+!s

&aria+! D6ni-i.n -(n-*"ua! D6ni-i.n (*ra-i(na!

M("i3a-i.n

In)*n)in"

C(n2un"( ) >a-"(rs

?u i'*u!san a una*rs(na a ?urr @a-r

a!4( ( a!-an0ar una

'"a$

Dis*(si-i.n = n"usias'(

n ! )s'*J( )!"ra+a2( -('(

-(ns-un-ia )!

a'+in" !a+(ra! =

-ara-"r5s"i-as

*rs(na!s )! "ra+a2a)(r$

C('( i'*u!s(s, )s(s,

n-si)a)s, a-"i"u)s,

sa!ari($C('*r('is(

)*n)in"

s ! s"a)( *si-(!.4i-(

?u -ara-"ri0an !as

r!a-i(ns ) !(s

'*!a)(s -(n !a

(r4ani0a-i.n "ins !a

i'*!i-a-i(ns *ara !a

)-isi.n ) -(n"inuar (

)2ar )7 sr 'i'+r(

En>a"i0a n as*-"(s

as(-ia)(s a !a

(r4ani0a-i.n, !( -ua! sr

')i)( a "ra3s ) un

ins"ru'n"( )

r-(!--i.n ) )a"(s, !

-ua! -(ns"ar ) una

n-us"a$ E! -ua! s


11/30

) !a (r4ani0a-i.n

S'i"@, *$:/Q

')ir (*ra-i(na!'n"

a "ra3s ) !as

)i'nsi(ns 3aria+!s =

ni3! ) -('*r('is(

(r4ani0a-i(na! -(n sus

rs*-"i3(s in)i-a)(rs$

P(,!"/'#; &%$+" < &%$+%(

2.=.1. P(,!"/'#: 120

L(s "ra+a2a)(rs )! ru+r( ) !-"r()('s"i-(s ) !a -iu)a) ) Huara0

%#7

2.=.2. M%$+": 'us"r( s"ra"4i-(

n= N ∗Z

2∗ P∗Q

D2 ( N −1 )+Z 2∗ P∗Q

Da"(s

N#%

: Z#$Q;

D: $:

P$:

PVD ,:


12/30

n= 120∗1.96

2∗0.5∗0.5

0.052 (120−1 )+1.962∗0.5∗0.5

=91.62

NQ% !'n"(s

2.=. C(#7!(&%+")(

TIENDAS PROPORCIO

N

N NW

ENCUESTAD

OS TRU1ILLO // $%X Q% %:$/ORTIZ % $#9 Q% #:$//NO&A

PLAZA

%: $%# Q% #Q$#9

MEGA

PLAZA

%% $#X Q% #;$X9

MARUET

HUARAZ

% $#9 Q% #:$//

TOTAL #%

#$ Q%$

2.=.=. U#')") )% "#!''

La -an"i)a) ) "ra+a2a)(rs ) -a)a

"in)a !-"r()('s"i-a ) !a -iu)a)

Huara0

TIENDAS

TRU1ILLO //

ORTIZ %

NO&A PLAZA %:MEGA PLAZA %%

MARUET

HUARAZ

%

TOTAL #%


13/30

TRABA1DORES #%

2.=.5. C+'$%+'( )% '#/!'#

Tra+a2a)(rs ) una s(!a ra ) -a)a "in)a T()(s !(s "ra+a2a)(rs ) !as sis "in)as !-"r()('s"i-as

) !a -iu)a) ) Huara0$ Tra+a2a)(rs ) -a)a "in)a !-"r()('s"i-( s(n

-(n"ra"a)(s *(r *(-( "i'*( ) "r'ina)( , -(n una

asis"n-ia r4u!ar

2.=.>. C+'$%+'( )% %?/!'#

Tra+a2a)(rs ?u s(n -(n"ra"a)(s *(r un "i'*( )"r'ina)(

*ara !a s(!u-i.n )! *r(+!'a

L(s "ra+a2a)(rs ?u "ran !a )is"ri+u-i.n ) !as "in)as-('r-ia!s ) !a -iu)a) ) Huara0

2.5. T@CNICAS E INSTRUMENTOS DE RECOLECCIÓN DE DATOS

En-us"a


14/30

CUESTIONARIO A EMPLEADOS EN TIENDAS COMERCIALES DE LACIUDAD DE HUARAZ SOBRE MOTIVACIÓN COMPROMISO LABORAL

Bun(s )5as "ar)s, n(-@s $s('(s s"u)ian"s ) !a uni3rsi)a) -sar 3a!!2( )!a >a-u!"a) ) -in-ias '*rsaria!s = s"a'(s ra!i0an)( un an!isis )

(rin"a-i.n = -('*r('is( n "in)as -('r-ia!s ) !a -iu)a) ) Huara0$

CONSIDERACIONES ENERALES:

1. La in>(r'a-i.n s(!i-i"a)a n s" -us"i(nari( s -(n6)n-ia! = s(!( s

u"i!i0ara -(n 6ns ) in3s"i4a-i.n = n( ! *r2u)i-ara n a+s(!u"(,

-('*r('"in)(s a 4uar)ar !a 'i'a -(n6)n-ia!i)a)$

2. Tn4a *rsn" ?u sus rs*us"as s(n a+s(!u"a'n" an.ni'as = !

r(4a'(s ?u sa sin-r( a -uan)( *rs su (*ini.n$I$DATOS DEL INFORMANTE

1.1.E)"): 1.2.%#%+(: 1.. T'%#)" )(#)%$+","":

1.=.C"+7(: 1.5.-%/" )% %#$+%6'$": 2015

II$ENUNCIADOS SOBRE SO TRABA1O LABORAL


15/30

A -(n"inua-i.n s *rsn"a una !is"a ) nun-ia)(s ?u )s-ri+n !(s ni3!s) '("i3a-i.n = -('*r('is( ?u s u"i!i0an n su ra ) "ra+a2($ En-irr-(n un -5r-u!( !a rs*us"a ?u 's ! a"ri+u=$

#$ M 4us"a "ra+a2ar +a2( !as .r)ns ) un 2> )ir-"($ & F%$ Mi 2> s"a+!- (+2"i3(s ra!is"as$ & F/$ Mi su*ri(r s rs*"u(s( -(n 'i4($ & F

I. RELACIÓN CON EL 4E-E:

7$ La in>(r'a-i.n ) !(s a3is(s ' *r(*(r-i(nan in>(r'a-i.n "i! s(+r'i "ra+a2($

& F

:$ Tn4( in>(r'a-i.n a-"ua!i0a)a s(+r !(s a-(n"-i'in"(s ) 'i ra) "ra+a2($

& F

;$ Las 2un"as ) "ra+a2( s(n in"rsan"s = ' a'na$ & F

II. COMUNICACIÓN:

9$ ' sin"( sa"is>-@( -(n 'i "ra+a2($ & FX$ s"(= sa"is>-@( -(n 'i su!)( =a !as *rs"a-i(ns ?u r-i+($ & FQ$ Las 2un"as ) "ra+a2( s(n in"rsan"s = ' a'na$ & F

III. SATIS-ACCIÓN:

IV.PREUNTA ABIERTA:

#$ ?u " 4us"ar5a ?u @i-ira !a (r4ani0a-i.n *ara '("i3ar" = "-('*r('"iras -(n "u "ra+a2( !a+(ra!

I CON EL 4E-E

# C.'( "an '("i3a)( ' sin"( "ra+a2ar +a2(!as .r)ns ) un 2> )ir-"(

# M("i3a)(% Mu= '("i3a)(/ P(-( '("i3a)(7 Ds'("i3a)(

% M sin"( -('*r('"i)( a !(s (+2"i3(s )'i 2>

# C('*r('"i)(% Mu=


16/30

-('*r('"i)(/ P(-(

-('*r('"i)(7 Dis-(r)an"

/ Mi su*ri(r s rs*"u(s( -(n 'i4( SI NO

II COMUNICACIÓN

# Es" -('*r('"i)( = ! 4us"a ! "ra+a2( ?u)sarr(!!a

SI NO

% u "an '("i3a)( ' sin"( -(n 'i sa!ari( # M("i3a)(% Mu= '("i3a)(/ P(-( '("i3a)(7 Ds'("i3a)(

/ u "an -('*r('"i)( s"a -(n !as

-(n)i-i(ns ) su ra ) "ra+a2(

# C('*r('"i)(% Mu=

-('*r('"i)(/ P(-(

-('*r('"i)(7 Dis-(r)an"

III SATIS-ACCIÓN# La in>(r'a-i.n ) !(s a3is(s '

*r(*(r-i(nan in>(r'a-i.n "i! s(+r 'i"ra+a2(

# Si'*r% A 3-s/ Casi nun-a7 Nun-a

% Tn4( in>(r'a-i.n a-"ua!i0a)a s(+r !(sa-(n"-i'in"(s ) 'i ra ) "ra+a2(


/ Las 2un"as ) "ra+a2( s(n in"rsan"s = 'a'na



17/30

2.>. M@TODOS DE ANLISIS DE DATOS:

2.>.1. A#!'' )%/+'*$'6(:

L(s n-us"a)(s ) !as "in)as !-"r()('s"i-as ) !a -iu)a)

) Huara0 >ur(n un :/ ) !as 'u2rs = un 79 ) !(s

3ar(ns Un 7; ) !(s n-us"a)(s ) @('+rs = 'u2rs s(n a?u!!(s

?u s n-un"ran '("i3a)(s n !as "in)as !-"r()('s"i-(s

) !a -iu)a) ) Huara0 *(r ! -(n"rari( un # s n-un"ra

)s'("i3a)( Un # ) !(s n-us"a)(s s n-un"ra )is-(r)an" -(n !(s

(+2"i3(s ?u *!an"a su 2> = )! / a! 7 s n-un"ra

*(-( -('*r('"i)( = -('*r('"i)($ Las "in)as !-"r()('s"i-as s"n +rin)an)( un / )

in>(r'a-i.n a sus "ra+a2a)(rs$ Casi nun-a !(s "ra+a2a)(rs ) !as "in)as !-"r()('s"i-as )

!a -iu)a) ) Huara0 s"n n"ra)(s ?u s !( ?u su-) n !a

'*rsa = n !(s rsu!"a)(s un #; ) !(s n-u"a)(s s s"n

n"ran)( *(-as 3-s ?u s !( ?u *asa n !(s

a-(n"-i'in"(s ) !as "in)as !-"r()('s"i-as ) !a -iu)a)

) Huara0 a! *ar-r !as "in)as !-"r()('s"i-as ) Huara0 si s"

+rin)an)( -@ar!as ) '("i3a-i.n @a-ia sus "ra+a2a)(rs ?uir

)-ir ?u un 7; ) !(s "ra+a2a)(rs s"n a'n(s n su

r("a-i.n ) "ra+a2( ?u s n-un"ra$


18/30

RESULTADOS III

TABLA N1: SEFO DEL ENCUESTADO

N

W

O*-i(ns Can"i)a)s FI FR P(r-n"a2s

# Mas-u!in( 7Q $:/ :/

% F'nin( 7/ $79 79

TOTAL Q% #$ #

DESCRIPCIOM: En !a "a+!a nW# s 'us"ra ! 'a=(r *(r-n"a2 )

n-us"a)(s $S(n ) s( 'as-u!in(, 'in"ras ?u ! 'n(r 79 s )

s( >'nin($

TABLA N2: OPINIÓN DE LOS EMPLEADOS SOBRE LA ORIENTACIÓN

N OPCIONESCANTIDADE

S G-I-R PORCENTA4ES

# (rin"a)( 7% $7; 7;% Mu= (rin"a)( #: $#; #;/ P(-( (rin"a)( %; $%X %X7 Ds(rin"a)( Q $# #

TOTAL 2 1.00 100J

DESCRIPCIÓN: En !a "a+!a NW% s 'us"ra ! 'a=(r *(r-n"a2 7; )

n-us"a)(s$ Es"n '("i3a)(s 'in"ras ?u ! 'n(r # s" *(-(

'("i3a)(

TABLA N: COMPROMISO DE LOS TRABA4ADORES HACIA LOS

OB4ETIVOS DEL 4E-E

N OPCIONES CANTIDADES G-I -R PORCENTA4ES


19/30

# Mu= -('*r('"i)( %/ $%: %:% C('*r('"i)( /9 $7 7/ P(-( -('*r('"i)( %7 $%; %;7 Dis-(r)an" X $Q Q

TOTAL 2 1.00 100J

DESCRIPCIÓN: En !a "a+!a NW/ s 'us"ra a! 'a=(r *(r-n"a2 7 )

n-us"a)(s$ Es"n -('*r('"i)(s -(n !(s (+2"i3(s )! 2>$ Min"ras ?u

! 'n(r *(r-n"a2 Q s"as n )is-(r)an-ia$

TABLA N=: OPINIÓN DE LOS EMPLEADOS SOBRE EL RESPETO

DEL SUPERIOR HACIA EL TRABA4ADOR

NW OPCIONES CANTIDADES FI FR PORCENTA1ES

# SI 9: $X% X%

% NO #9 $#X #X

TOTAL Q% #$ #

DESCRIPCIÓN: En !a "a+!a NW7 s 'us"ra ! 'a=(r *(r-n"a2 X% )

n-us"a)(s ?u s"n -(n>(r's -(n ! rs*"( )! su*ri(r @a-ia !"ra+a2a)(r 'in"ras ?u n ! 'n(r *(r-n"a2 #X n( !( s"$TABLA N5: LOS AVISOS ME PROPORCIONAN IN-ORMACIÓN ÚTIL

SOBRE MI TRABA4O


# Si'*r %X $/ /

% A 3-s #Q $%# %#

/ Casi nun-a /: $/X /X

7 Nun-a # $## ##

TOTAL Q% #$ #

DESCRIPCIÓN: En !a "a+!a NW: s 'us"ra ! 'a=(r *(r-n"a2

/X ) n-us"a)(s -asi nun-a !(s a3is(s ! *r(*(r-i(nan


20/30

in>(r'a-i.n "i! s(+r su "ra+a2($ Min"ras ?u ! 'n(r *(r-n"a2

## nun-a, ! / si'*r = ! %# a 3-s$

TABLA N>: TENO IN-ORMACIÓN ACTUALIZADO SOBRE LOS

ACONTECIMIENTOS DE MI REA DE TRABA4O


# Si'*r %: $%9 %9

% A 3-s #: $#; #;

/ Casi nun-a %9 $%Q %Q

7 Nun-a %: $%9 %9

TOTAL Q% #$ #

DESCRIPCIÓN: En !a "a+!a NW; s 'us"ra a! 'a=(r *(r-n"a2 %Q )

n-us"a)(s ?u -asi nun-a "inn in>(r'a-i.n a-"ua!i0a)a s(+r !(s

a-(n"-i'in"(s )! ra ) "ra+a2( 'in"ras ?u ! %9 nun-a, ! %9

si'*r = ! #; a 3-s$

TABLA NK: LAS 4UNTAS DE TRABA4O SON INTERESANTES ME

AMENA


# Si'*r 7% $7; 7;

% A 3-s %: $%9 %9

/ Casi nun-a #9 $#X #X

7 Nun-a X $Q Q

TOTAL Q% #$ #

DESCRIPCIÓN: En !a "a+!a NW9 s 'us"ra a! 'a=(r *(r-n"a2

7; ) n-us"a)(s$ u s"n -(n>(r's -(n !a 2un"as ) "ra+a2(


21/30

'in"ras ?u ! %9 si'*r, ! %9 a 3-s, ! #X -asi nun-a

= ! Q nun-a$

TABLA N: EST COMPROMETIDO LE USTA EL TRABA4O

UE DESARROLLA


# Si ;9 $9/ 9/

% N( %: $%9 %9

TOTAL Q% #$ #

DESCIRPCION: En !a "a+!a NWX s 'us"ra a! 'a=(r *(r-n"a2

9/ ) n-us"a)(s$ Es" -('*r('"i)( = ! 4us"a ! "ra+a2( ?u

)sarr(!!a 'in"ras ?u ! 'n(r *(r-n"a2 ) n-us"a)(s %9

n( !( s"$

TABLA N: COMPROMISO DE LOS EMPLEADOS CON LAS

CONDICIONES DE SU REA DE TRABA4O


# C('*r('"i)( %/ $%: %:

% Mu= -('*r('"i)( %9 $%Q %Q

/ P(-( -('*r('"i)( %Q $/% /%

7 Dis-(r)an" #/ $#7 #7

TOTAL Q% #$ #

DESCIRPCION En !a "a+!a NWQ s 'us"ra a! 'a=(r *(r-n"a2 /%

) n-us"a)(s s"n *(-( -('*r('"i)(s -(n !as -(n)i-i(ns ) su


22/30

ra ) "ra+a2( 'in"ras ?u ! %Q s" 'u= -('*r('"i)(, ! %:

s" -('*r('"i)( = ! #7 s )is-(r)an"$

CONCLUSIONES IV

-(n-!ui'(s ?u ! ni3! ) (rin"a-i.n = -('*r('is( n "in)as

-('r-ia!s ) !a -iu)a) ) Huara0, 's ) : s i)n"i6-a -(n

-a)a una ) sus s"a+!-i'in"(s = su ru+r( ) "ra+a2($ L(s '*!a)(s n( @an *r)i)( ! in"rs ) (rin"a-i.n =

-('*r('is( n su ra !a+(ra!, *(r !( "an"( ! ra ) r-urs(s@u'an(s n( s" *!("an)( !(s in-n"i3(s ) '("i3a-i.n =

-('*r('is( ) sus '*!a)(s$ En ! ra ) r-urs(s @u'an(s ) !as "in)as -('r-ia!s n(

in-n"i3an ni -a*a-i"an a sus "ra+a2a)(rs$ P(r !( "an"( s -(n-!u= ?u ! -('*r('is( )*n) ) !a

(rin"a-i.n , )+i)( a ?u si un '*!a)( s n-un"ra (rin"a)(

s"( )ar una r!a-i.n )ir-"a @a-ia ! -('*r('is(


23/30

RE-ERENCIAS BIBLIORA-ICAS V

La in>(r'a-i.n >u "ra5)a )! !i+r( $@u'ana n in4!s, A T@(r= (> Hu'anM("i3a-i.n A+ra@a' H$ Mas!( #Q7/

M- uai4, 1a-k H$ C('( M("i3ar A La Gn" :[ )i-i.n, Mi-( #Q9Q P4$%:$

M- C!!!an) D$ C$ In>(r' S(+r ! Pr6! M("i3a-i(na!, P4$ 9$

Fun"s E!-"r.ni-as

$'("i3a-i(n$-('

$!'("i3a)(r$-('

http://es.wikipedia.org/wiki/1943http://es.wikipedia.org/wiki/1943


24/30

ANEFOS VI

CUESTIONARIO A TRABA4ADORES DE TIENDAS ELECTRODOM@STICASDE LA CIUDAD DE HUARAZ SOBRE MOTIVACIÓN COMPROMISOLABORAL

Bun(s )5as "ar)s, n(-@s $s('(s s"u)ian"s ) !a uni3rsi)a) -sar 3a!!2() !a >a-u!"a) ) -in-ias '*rsaria!s = s"a'(s ra!i0an)( un an!isis )'("i3a-i.n = -('*r('is( !a+(ra! ) !as "in)as !-"r()('s"i-as ) !a -iu)a)) Huara0$

CONSIDERACIONES ENERALES:

1. E! (+2"i3( )! *rsn" "ra+a2( -us"i(nari(, s In3s"i4ar = *r(>un)i0ar

!(s as*-"(s ) ni3! ) '("i3a-i.n = -('*r('is( !a+(ra! ) "ra+a2a)(rs n

-a)a "in)a !-"r()('s"i-a ) !a -iu)a) ) Huaras$

2. La in>(r'a-i.n s(!i-i"a)a n s" -us"i(nari( s -(n6)n-ia! = s(!( s

u"i!i0ara -(n 6ns ) in3s"i4a-i.n = n( ! *r2u)i-ara n a+s(!u"(,

-('*r('"in)(s a 4uar)ar !a 'i'a -(n6)n-ia!i)a)$

. Tn4a *rsn" ?u sus rs*us"as s(n a+s(!u"a'n" an.ni'as = !


25/30

r(4a'(s ?u sa sin-r( a -uan)( *rs su (*ini.n$

I$DATOS DEL INFORMANTE

1.1.E)"): 1.2.%#%+(: 1.. T'%#)" )(#)% $+","":

1.=.C"+7(: 1.5.-%/" )% %#$+%6'$": 2015

II$ENUNCIADOS SOBRE SO TRABA1O LABORAL

A -(n"inua-i.n s *rsn"a una !is"a ) nun-ia)(s ?u )s-ri+n !(s ni3!s) '("i3a-i.n = -('*r('is( ?u s u"i!i0an n su ra ) "ra+a2($ En-irr-(n un -5r-u!( !a rs*us"a ?u 's ! a"ri+u=$

#$ M 4us"a "ra+a2ar +a2( !as .r)ns ) un 2> )ir-"($ & F

%$ Mi 2> s"a+!- (+2"i3(s ra!is"as$ & F

/$ Mi su*ri(r s rs*"u(s( -(n 'i4($ & F

I. RELACIÓN CON EL 4E-E:

7$ La in>(r'a-i.n ) !(s a3is(s ' *r(*(r-i(nan in>(r'a-i.n "i! s(+r'i "ra+a2($

& F

:$ Tn4( in>(r'a-i.n a-"ua!i0a)a s(+r !(s a-(n"-i'in"(s ) 'i ra) "ra+a2($

& F

;$ Las 2un"as ) "ra+a2( s(n in"rsan"s = ' a'na$ & F

II. COMUNICACIÓN:

9$ ' sin"( sa"is>-@( -(n 'i "ra+a2($ & F

X$ s"(= sa"is>-@( -(n 'i su!)( =a !as *rs"a-i(ns ?u r-i+($ & F

Q$ Las 2un"as ) "ra+a2( s(n in"rsan"s = ' a'na$ & F

III. SATIS-ACCIÓN:

IV.PREUNTA ABIERTA:


26/30

#$ ?u " 4us"ar5a ?u @i-ira !a (r4ani0a-i.n *ara '("i3ar" = "-('*r('"iras -(n "u "ra+a2( !a+(ra!

CON EL 4E-E

C.'( "an '("i3a)( ' sin"( "ra+a2ar+a2( !as .r)ns ) un 2> )ir-"(

M("i3a)( Mu= '("i3a)( P(-( '("i3a)( )s'("i3a)(

M sin"( -('*r('"i)( a !(s (+2"i3(s) 'i 2>

C('*r('"i)( Mu=-('*r('"i)( P(-(-('*r('"i)( Dis-(r)an"

Mi su*ri(r s rs*"u(s( -(n 'i4( SI NOCOMUNICACIÓN

Es" -('*r('"i)( = ! 4us"a ! "ra+a2(?u )sarr(!!a

SI NO

u "an '("i3a)( ' sin"( -(n 'isa!ari(

M("i3a)( Mu= '("i3a)( P(-( '("i3a)( )s'("i3a)(

u "an -('*r('"i)( s"a -(n !as-(n)i-i(ns ) su ra ) "ra+a2(

C('*r('"i)( Mu=-('*r('"i)( P(-(-('*r('"i)( Dis-(r)an"

SATIS-ACCIÓN

La in>(r'a-i.n ) !(s a3is(s '*r(*(r-i(nan in>(r'a-i.n "i! s(+r 'i "ra+a2(

Si'*r A 3-s

Casi nun-a Nun-a

Tn4( in>(r'a-i.n a-"ua!i0a)a s(+r !(sa-(n"-i'in"(s ) 'i ra ) "ra+a2(

Si'*r A 3-s Casi nun-a Nun-a

Las 2un"as ) "ra+a2( s(n in"rsan"s =' a'na



27/30

Mas-u!in( F'nin(777:7;797X7Q::#:%:/

:7

:/

79

SEFO DEL ENCUESTADO

Mu= -('*r('"i)(

C('*r('"i)(

P(-( -('*r('"i)(

Dis-(r)an"

FT :T #FT #:T %FT %:T /FT /:T 7FT 7:T

%:T

7FT

%;T

QT

2. N&% '%#$( /(&*+(&%$')( " !( (,5%$'6( )% &' 5%O%P

7;T

#;T

%XT

#FT

1. NMR $"# (+'%#$")( &% 2'%#$( $+","5"+ ,"5( !"2 0+)%#%2 )% &' 5%O%P

M("i3a)(

Mu= '("i3a)(

P(-( '("i3a)(

Ds'("i3a)(


28/30

SI NOFT

%FT

7FT

;FT

XFT

#FFT

X%T

#XT

1. NM' 2*%+'(+ %2 +%2*%$(2( /(#&'7(P

/FT

%#T

/XT

##T

=. NL" '#O(+&"/'0# )% !(2 "6'2(2 &% *+(*(+/'(#"# '#O(+&"/'0# S$'! 2(,+% &' $+","(P

Si'*r

A 3-s

Casi nun-a

Nun-a


29/30

Si'*r

A 3-s

Casi nun-a

Nun-a

FT :T #FT #:T %FT %:T /FT /:T

%9T

#;T

%QT

%9T

5. NT%#7( '#O(+&"/'0# "/$"!'3")( 2(,+% !(2 "/(#$%/'&'%#$(2 )% &' :+%" )% $+","(P

7;T

%9T

#XT

QT

>. NL"2 5#$"2 )% $+","5( 2(# '#$%+%2"#$%2 < &% "&%#"P



30/30

Si N(FT

#FT

%FT

/FT

7FT

:FT

;FT

9FT

XFT

9/T

%9T

K. NE2$: /(&*+(&%$')( < !% 72$" %! $+","( % )%2"++(!!"P

C('*r('"i)(

Mu= -('*r('"i)(

P(-( -('*r('"i)(

Dis-(r)an"

FT :T #FT #:T %FT %:T /FT /:T

%:T

%QT

/%T

#7T

L. NMR $"# /(&*+(&%$')( %$" /(# !" /(#)'/'(#% )% :+%" )% $+","5(P

travajo de imfor terminada

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