TRAVEL AGENT TRAINING MANUAL

CONTENTS

Log In Process.............................................2

Holiday Search............................................3

How To Book A Single Centre Holiday........4

How To Book A Multi-Centre Holiday.........6

Special Offers……………………………………………8

Brochures………………………………………………….9

Downloadable Posters……………………………..10

Unbeatable Value o Unrivalled Choice o Unlimited Flexibility

Log In Process

To log in to the Funway trade website, please choose which supplier you require from the orange navigation banner at

the top of the page.

You will then be taken to the following screen, where your log in details are required:

If you do not have these details, please call agency sales on 0844 557 0649. Otherwise, input your ABTA number,

username and password and press ‘Login’.

Once you have logged in, a variety of tools are available including immediate availability and prices on single, twin and

multi-centres holidays for your customers!

We also offer you the ability to see special offers, view current brochures and access destination info as well as having

the ability to download posters for your shop windows.

Funway

Sandals

Holiday Search

To search for your customers holiday, simply click ‘New Client’ in the top left hand corner (under the orange navigation

banner):

This will take you to the search engine where your customers’ requirements are to be entered:

Although this system is user friendly, please do not hesitate to call Funway’s experienced travel advisors if you have any

queries regarding airline schedules, hotel recommendations etc.

USA, Mexico, The Dominican Republic & Curaçao – 0844 557 0626

Sandals Resorts by Funway – 0844 557 0624

Far East & Dubai – 0844 557 3131

How To Book A Single Centre Holiday

If your clients are looking for a single centre holiday in the USA, Mexico, Far East or Middle East, please ensure to

choose the following drop down within the ‘Supplier’ field:

For any Sandals by Funway holiday searches, this will need to be amended as follows:

Once the above fits within your clients requirements, please continue to fill out the search engine fields, as per the

below:

Please remember, that if you have a valid promo code to enter it in the ‘Promo code’ field:

Before clicking the ‘Search’ button, you will see on right hand side additional fields where you can be more specific. For

example, if your clients only want to fly with British Airways you can filter this, likewise if your clients only want to stay

in a certain hotel. By doing this, it will save you searching through a number of availability options.

Lastly, once all fields are complete click ‘Search’. You will then be directed to the following availability page:

Here you will be able to choose from a variety of airlines, flight times, accommodation choices, car rental and added

extras (Activities), such as lounge passes, excursions etc.

Once you have the perfect holiday, simply click ‘Checkout’ where a variety of options are available, such as:

Email the quote to your customer’s

Print the quote for your customer’s

Make any last minute changes to the quote

Find out the deposit due and the full payment dates

Or fill out the ‘Traveller Information’ fields to go ahead and confirm

If your customer’s would like to go ahead a confirm, you will also be able to state any special requests and seat

preferences before clicking on ‘Complete Booking’

How To Book A Multi-Centre Holiday

When looking to quote or book a twin or multi-centre holiday please be sure to click the ‘Multiple destinations’ holiday

type at the top of the search engine availability screen, as per the below:

Once this is done, you will see a slightly different screen than you would for a single centre quote, as you can see below:

However, please follow the same concept. So, if your clients are looking for a twin or multi-centre holiday in the USA,

Mexico, Far East or Middle East, please ensure to choose the following drop down within the ‘Supplier’ field:

For any Sandals by Funway holiday searches, this will need to be amended as follows:

You will then need to ensure you state which region your customer’s twin or multi-centre quote is for from the

‘Destination region’ drop down. The options will be:

You will then need to complete all fields including each destination and duration. The system will automatically pull 2

destinations, however if you require any further destinations please click ‘Add additional destination’:

Once you have completed the form, please click ‘Search’. As per the single centre availability, you will be able to choose

flights (inc. the airline and specific flight times), accommodation for each destination, car hire (if required) and any

additional extras that your customer is looking for.

When all required components have been chosen, please click ‘Checkout’ – this will supply you with the final price and

full details. From here you can either email or print the quotation, as per the single centre holiday search. Alternatively,

fill out the ‘Traveller Information’ to confirm the booking.

Special Offers

If you would like to view both the Funway and Sandals by Funway special offers, simply click on the ‘Current Offers’ tab

along the orange navigation banner:

This will provide you with a list of current offers / incentives available to you and your clients. Example of these are as

follows:

Brochures

To view Funway’s current brochures, please click on the ‘Funway’ tab at the top of the page. Here you will be able to

find a URL links to all current brochures to view online and print relevant pages for your customer.

Downloadable Posters

If you click on the ‘Downloadable Posters’ tab on the orange navigation banner, you will be taken to the following page:

Here Funway store their current downloadable posters for use within shop windows. Download as many as you want,

when you want!

If you only have 5 minutes to download our window posters, don’t worry about logging in – simply click on the following

banner on the homepage:

If you need any further assistance, please do not hesitate to call

Funway’s dedicated agency sales team on 0844 557 0649 or

email: agencysales@funway.co.uk