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    A Brief Study of

    Profitability in Cement Industries

    with special reference toUltratech Cement Limited, Patna

    Submitted to

    Faculty of Management

    L.N.Mishra Institute of Economic Development & Social Change, Patna

    In Partial Fulfillment of the Requirement for the Award of

    the Degree of

    Master of Business Administration

    L.N.Mishra Institute of Economic Development & Social ChangeJawaharlal Nehru Marg, Patna-800 001, Bihar, IndiaUnder the Guidance of : Submitted by :

    Mr. Chandra Singh Randhir Kumar

    Faculty of Marketing Roll No. - 11067L.N.M.I.E.D.S.C., Patna

    Session : 2011-2013

    L.N.Mishra Institute of Economic Development & Social Change, Patna

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    Dedicated

    with regards to my

    Loving Parents

    L.N.Mishra Institute of Economic Development & Social Change, Patna

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    DECLERATION

    It is declared that the summer Training Project Report Entitled "A Brief Study of

    Profitability in Cement Industry with special reference to Ultratech Cement Ltd.,

    Patna has been prepared as the part for the completion of the degree of Master of

    Business Administration from the L.N.Mishra Institute of Economic Development and

    Social change, Patna and it is based on my original work and will be used only for my

    academic purpose. It will not be produced in any condition as a source of information to

    an industry.

    Date :- Randhir Kumar

    Roll No. : 11067

    Session : 2011-13

    L.N.Mishra Institute of Economic Development & Social Change, Patna

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    PREFACE

    At present, there are many cement companies in the market and tough competition

    is also exist. Customer satisfaction is most important area for any company.

    Customers and Dealers are the backbone of any organization. The proper

    appointment of Dealers and production of good products for customers is quite

    necessary for achieving the goal of an organization.

    Marketing department of Ultratech Cement Limited, Patna is efficient, ideal so that

    the organization can achieve its goal.

    The report is an attempt to highlight a brief study of evaluation of customers and

    Dealers perception and attitude for profitability with special reference to Ultratech

    Cement Limited based on 6 weeks practical training,

    To complete such a study required grasp information from the market. I have

    conducted a detailed market survey in the city of Patna, I had gone through several

    dealers shop and collected information regarding the Profitability of Ultratech

    Cement.

    I want to point out a very important aspect of this training that is right from the

    stage of formulating the research problem to the stage of report writing, my

    knowledge specially as regards to marketing research, has undoubtedly enhance.

    It is not a criticism rather than a humble approach of a student of Business

    Management to look into the various problems and may have deficiencies, which

    have incurred due to my lack of technical knowledge.

    (Randhir Kumar)

    L.N.Mishra Institute of Economic Development & Social Change, Patna

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    ACKNOWLEDGEMENT

    I express my sincere gratitude to the MANAGEMENT of Ultratech Cement

    (M/s Ganga Carriers Pvt. Ltd., CFA of Ultratech Cement), Patna for

    providing me the opportunity to undergo the training programme in their

    organization to complete my project work in marketing division.

    I am obliged to Mr. Jai Shanker Kumar, Regional Head (Marketing of Ultratech

    Cement Ltd., Patna for kind help when I need in my training period.

    I am extremely thankful to my able guide Mr. Chandra Singh, Faculty of

    Marketing of .L.N.Mishra Institute of Economic Development & Social

    Change, Patna for his all along suggestion and dynamic guidance to me.

    I also acknowledge with a deep sense of reference my gratitude towards the

    members of my family who has always supported me morally as well and

    economically.

    My last work not the least thanks goes to all my friends who directly or indirectly

    help me to complete this project report.

    (Randhir Kumar)

    L.N.Mishra Institute of Economic Development & Social Change, Patna

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    CONTENTS

    Executive Summary

    Chapter - 1

    Introduction of the study

    Objective of the study

    Scope of the Study

    Chapter - 2

    Company Profile

    Chapter - 3

    Literature Review

    Chapter - 4

    Research Methodology

    Chapter - 5

    Data Analysis and Interpretation

    SWOT Analysis

    Chapter - 6

    Findings

    Recommendation

    Chapter - 7

    Conclusion

    Limitations

    Bibliography

    Questionnaire

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    Executive Summary

    Indian economy is facing a boom in the real estate. This is directly related with the

    cement sector. Ultra Tech cement being one of the top three players in the Indianmarket and the most exported Indian cement is an important part of the sector.

    During my project, I carried out a research for Ultra Tech cement and tried to find

    out its current market position, reasons behind any shortcomings and also found

    out some methods of increasing Ultra Tech cement sales.

    The report also gives a detailed idea about the Indian cement industry and the key

    players.

    Cement is a mixture of limestone, Clay, Silica and Gypsum. It is a fine powder

    which when mixed with water sets to a hard mass as a result of hydration of the

    constituent compounds. It is the most commonly used construction material.

    Cement is manufactured by burning a mixture of limestone and Clay at high

    temperatures in a kiln, and then finely grinding the resulting clinker along with

    Gypsum. The end product thus obtained is called Ordinary Portland Cement (OPC)

    "Branding is a strategic decision. We want UltraTech to be the most premium

    brand, so that customers are willing to pay Rs 2 to Rs 3 more per bag. Our

    premium positioning has already begun to show in some markets in the country,"

    says Puranmalka. Some competitors agree. "UltraTech has managed to do that but

    the challenge will be to maintain the premium it commands and increase it further.

    There is a limit to that though," says a senior executive with South India-based

    cement maker.

    Though commodity manufacturers don't have a say in retail prices beyond a point,

    branding does help in fetching a premium and improving operating margins.

    Harish Bijoor, a brand consultant, gives a thumbs up to UltraTech's strategy:

    "Branding is essential for commodity companies as there are few other

    differentiating factors."

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    Sample the math. Last year, the company sold around 33 million tonnes of cement

    nearly 1,650 million bags. Since around 65 per cent of the cement in India is

    bought by individual homeowners who have brand preferences, it could well

    translate into additional revenues of at least Rs 215 crore. The gains from branding

    will grow even larger as it raises production capacity.

    But then, UltraTech's branding strategy is long-term and goes beyond the price of

    cement bags. It wants to be a one-stop shop for the construction industry at a time

    when customers are no longer happy with just a strong structure they are fussy

    about the fittings and the finish too.

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    Chapter - 1

    Introduction of the study

    Objective of the study

    Scope of the Study

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    Introduction of the study

    Profitability are a sometimes-overlooked part of the marketing. They can have a

    large impact on profit, so should be given the same consideration as promotion and

    advertising strategies. A higher or lower price can dramatically change both gross

    margins and sales volume. This indirectly affects other expenses by reducing

    storage costs, for example, or creating opportunities for volume discounts with

    suppliers.

    Other factors also determine your optimal profitability strategy. Consider the five

    forces that influence other business decisions: competitors, suppliers, the

    availability of substitute products, and customers. Positioning how to be perceived

    by target audience is also a consideration. Price a premium item too low, for

    example, and customers will not believe the quality is good enough. Conversely,

    put too high a selling price on value lines and customers will purchase competitors'

    lower-price items.

    Some strategies to consider are ...

    Competitive pricing.

    Use competitors' retail (or wholesale) prices as a benchmark for own prices. Price

    slightly below, above or the same as competitors, depending on positioning

    strategies.

    Cost plus mark-up.

    This is the opposite of competitive pricing. Instead of looking at the market, look

    at own cost structure. Decide the profit want to make and add it costs to determine

    selling price. While using this method will assure a certain per-unit margin, it may

    also result in prices that are out-of-line with customer expectations, hurting total

    profit.

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    Loss Leader.

    A loss leader is an item you sell at or below cost in order to attract more

    customers, who will also buy high-profit items. This is a good short-term

    promotion technique if you have customers that purchase several items at one

    time.

    Close out.

    Keep this pricing technique in mind when customer have excess inventory. Sell the

    inventory at a steep discount to avoid storing or discarding it. Customers goal

    should be to minimize loss, rather than making a profit.

    Membership or trade discounting.

    This is one method of segmenting customers. Attract business from profitable

    customer segments by giving them special prices. This could be in the form of

    lower price on certain items, a blanket discount, or free product rewards.

    Bundling and quantity discounts.

    Other ways to reward people for larger purchases are through quantity discounts or

    bundling. Set the per-unit price lower when the customer purchases a quantity of

    five instead of one, for example. Alternately, charge less when the customer

    purchases a bundle or several related items at one time. Bundle overstocks with

    popular items to avoid a closeout. Or, bundle established items with a new product

    to help build awareness.

    Versioning

    Versioning is popular with services or technical products, where you sell the same

    general product in two or three configurations. A trial or very basic version may be

    offered at low or no cost, for example, with upgrades or more services available at

    a higher price.

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    Objective of the study

    Objective of this study is to fill the gap between theoretical and practical aspects of

    the Marketing Management.

    In other view, the objective of my study is concerned to :

    (1) This study suggests necessary and required measures for the improvement

    in the marketing activities.

    (2) The purpose of this study is to explore the market and to maintain the

    desired quality level and dealers/retailers profitability.

    (3) The objective of this study is to develop sound interpersonal relation to get

    maximum output between the consumer and producer.

    (4) To know consumers expectation with Ultratech cement ltd..

    (5) To know what is the market potential of Ultratech Cement in comparison to

    other competitors.

    (6) To know factors affecting the sale of Ultratech Cement in Patna (Danapur)

    Market.

    (8) To know the motivational level of dealers of Ultratech Cement.

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    Scope of the Study

    The main scope of profitability for any organization to Developing strategy is onething-managing the change process to embed that strategy in the organization is

    quite another. The truth is that implementing effective profitability involves

    changing the expectations and behaviors of all of the factors involved in the sales

    process. Customers must learn that they will be treated fairly and that abusive

    purchase tactics will not be rewarded with ad hoc discounts. Sales must learn that

    they will be rewarded for closing deals that increase firm profitability rather than

    using price as a tactical lever to increase sales volume. Finance must learn to look

    beyond cost as a determinant of price to better understand the tradeoffs between

    price, cost, and market response. Financial incentives are, without question, one of

    the most powerful levers for behavioral change among salespeople.

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    Chapter - 2

    Company Profile

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    Company Profile

    Introduction to the Organization

    UltraTech Cement Limited is India's biggest cement company and Indias largest

    exporter of cement clinker based in Mumbai, India. The company is division

    of Grasim Industries. It has an annual capacity of 52 million tonnes.

    UltraTech cement holds the Superbrandstatus

    It manufactures and markets ordinary Portland cement, Portland blast furnace

    slagcement, white cement and Portland Pozzolana cement. It also

    manufactures ready-mix concrete (RMC) and Autoclaved Aerated Concrete

    Blocks(AAC Blocks) with brand nameUltratech Xtralite. The export markets span

    countries around the Indian Ocean, Africa,Europe and the Middle East.

    UltraTech is India's largest exporter of cement clinker. The company's production

    facilities are spread across eleven integrated plants, one white cement plant, one

    clinkerisation plant in UAE, fifteen grinding units, and five terminals four in

    India and one in Sri Lanka. Most of the plants have ISO 9001, ISO 14001 and

    OHSAS 18001 certification. In addition, two plants have received ISO 27001

    certification and four have received SA 8000 certification. The process is currently

    underway for the remaining plants. The company exports over 2.5 million tonnes

    per annum, which is about 30 per cent of the country's total exports. The export

    market consists of countries around the Indian Ocean, Africa, Europe and the

    Middle East. Export is a thrust area in the company's strategy for growth.

    UltraTech's products include Ordinary Portland cement, Portland Pozzolana

    cement and Portland blast furnace slag cement.

    Ordinary Portland cement Portland blast furnace slag cement Portland Pozzolana

    cement Cement to European and Sri Lankan norms

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    Ordinary Portland cement Ordinary Portland cement is the most commonly used

    cement for a wide range of applications. These applications cover dry-lean mixes,

    general-purpose ready-mixes, and even high strength pre-cast and pre-stressed

    concrete.

    Portland blast furnace slag cement Portland blast-furnace slag cement contains up

    to 70 per cent of finely ground, granulated blast-furnace slag, a nonmetallic

    product consisting essentially of silicates and alumino-silicates of calcium. Slag

    brings with it the advantage of the energy invested in the slag making. Grinding

    slag for cement replacement takes only 25 per cent of the energy needed to

    manufacture Portland cement. Using slag cement to replace a portion of Portland

    cement in a concrete mixture is a useful method to make concrete better and more

    consistent. Portland blast-furnace slag cement has a lighter colour, better concrete

    workability, easier finishability, higher compressive and flexural strength, lower

    permeability, improved resistance to aggressive chemicals and more consistent

    plastic and hardened consistency.

    Portland Pozzolana cement Portland pozzolana cement is ordinary Portland cement

    blended with pozzolanic materials (power-station fly ash, burnt clays, ash from

    burnt plant material or silicious earths), either together or separately. Portland

    clinker is ground with gypsum and pozzolanic materials which, though they do not

    have cementing properties in themselves, combine chemically with Portland

    cement in the presence of water to form extra strong cementing material which

    resists wet cracking, thermal cracking and has a high degree of cohesion and

    workability in concrete and mortar.

    Plant and Machinery

    UltraTech Concrete is manufactured at state-of-the-art computerized automatic batching

    & mixing plants with contemporary technology. Some of the special features of our plants

    are-

    1. Entire process is fully computerized, leaving no scope for human errors. All the

    control systems are Windows based.2. Cement and other raw material are checked as per our quality plan.

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    3. All the raw materials are stacked in separate bins and are stored under cover so

    that aggregates are not exposed to direct sunlight and environment pollution.

    4. Cement, Fly ash, Slag etc. are stored in separate silos for better control on recipe.

    5. Handling of fly ash and slag are done from closed bunkers to silos directly.

    6. Separate weigh-batchers are provided for each ingredient like cement, water,

    admixtures and aggregates. The weighing is done on sophisticated electronic

    weigh batchers. Precise weighing of all materials is done through electronic load

    cells made up of special alloys.

    7. Homogeneous mixing of concrete is ensured by use of special high-efficiency

    mixers like pan-type or turbo-twin shaft mixers.

    8. A fully equipped onsite plant laboratory is available at each plant.

    9. A Sprinkler system is installed to ensure temperature control of aggregates in hot

    weather.

    10. In line with Groups focus towards environment and eco-friendliness all silos are

    installed with bag filters and level indicators to avoid any kind of pollution.

    11. Processes are in place for effective and periodic maintenance and calibration of all

    critical components.

    12. Laser sensor and moisture control are used for a stringent quality assurance.

    13. Well trained and experienced engineers are available at every plant to take care of

    the quality of concrete.

    PLANTS

    Awarpur Cement Works

    Gujarat Cement Works

    Hirmi Cement Works

    Jafrabad Cement Works

    Arakkonam Cement Works

    Jharsuguda Cement Works

    Magdalla Cement Works

    Ratnagiri Cement Works

    West Bengal Cement Works

    Ginigera Cement Works

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    Mission

    To deliver superior value to our customers, shareholders, employees

    and

    society at large.

    Vision

    "To actively contribute to the social and economic development of the

    communities in which we operate. In so doing, build a better,

    sustainable way of life for the weaker sections of society and raise the

    country's human development index."

    Mrs. Rajashree Birla, Chairperson,

    The Aditya Birla Centre for Community

    Initiatives and Rural Development

    MANAGEMENT TEAMS

    Board of Directors

    Mr. Kumar Mangalam Birla, Chairperson

    Mrs. Rajashree Birla

    Mr. R.C.Bhargava

    Mr. G.M.Dave

    Mr. N.J.Jhaveri

    Mr. S.B.Mathur

    Mr. V.T.Moorthy

    Mr. S.Rajgopal

    Mr. D.D.Rathi

    Mr. O.P.Puranmalka, Wholetime Director

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    Executive President & Chief Financial Officer

    Mr.K.C.Birla

    Chief Manufacturing Officer

    Mr. R.K.Shah

    Chief Marketing Officer

    Mr. S.N.Jajoo

    Chief People Officer

    Mr. C.B.Tiwari

    Company Secretary

    Mr. S.K.Chatterjee

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    HISTORY OF THE ORGANIZATION

    UltraTech Cement Limited has 12 integrated plants, 1 white cement plant, 11

    grinding units in India and 1 clinkerization plant in UAE, 15 grinding units( 11 in

    India, 2 in UAE, 1 each in Bahrain and Bangladesh)and 6 bulk terminals (5 in

    India and 1 in Sri Lanka).

    As part of the seventh biggest cement manufacturer in the world, UltraTech

    Cement has eleven integrated plants, one white cement plant, one clinkerisation

    plant in UAE, 15 grinding units 11 in India, 2 in UAE, one in Bahrain andBangladesh each and five terminals four in India and one in Sri Lanka.. These

    facilities gradually came up over the years, as indicated below:

    2011

    UltraTech Cement Middle East Investments Limited, a wholly owned subsidiary

    of the Company has acquired management control of ETA Star Cement together

    with its operations in the UAE, Bahrain and Bangladesh

    The cement business of Grasim demerged and vested in Samruddhi Cement

    Limited in May, 2010. Subsequently, Samruddhi Cement Limited amalgamated

    with UltraTech Cement Limited in July 2010.

    2006

    Narmada Cement Company Limited amalgamated with UltraTech pursuant to aScheme of Amalgamation being approved by the Board for Industrial & Financial

    Reconstruction (BIFR) in terms of the provision of Sick Industrial Companies Act

    (Special Provisions)

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    2004 ::

    Completion of the implementation process to demerge the cement business of

    L&T and completion of open offer by Grasim, with the latter acquiring controlling

    stake in the newly formed company UltraTech

    2003

    The board of Larsen & Toubro Ltd (L&T) decides to demerge its cement business

    into a separate cement company (CemCo). Grasim decides to acquire an 8.5 per

    cent equity stake from L&T and then make an open offer for 30 per cent of the

    equity of CemCo, to acquire management control of the company.

    2002 ::

    The Grasim Board approves an open offer for purchase of up to 20 per cent of the

    equity shares of Larsen & Toubro Ltd (L&T), in accordance with the provisions

    and guidelines issued by the Securities & Exchange Board of India (SEBI)

    Regulations, 1997.

    Grasim increases its stake in L&T to 14.15 per cent

    Arakkonam grinding unit

    2001 ::

    Grasim acquires 10 per cent stake in L&T. Subsequently increases stake to 15.3

    per cent by October 2002

    Durgapur grinding unit

    1998-2000

    Bulk cement terminals at Mangalore, Navi Mumbai and Colombo

    1999 ::

    Narmada Cement Company Limited acquired

    Ratnagiri Cement Works

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    1998 ::

    Gujarat Cement Works Plant II

    Andhra Pradesh Cement Works

    1996 ::

    Gujarat Cement Works Plant I

    1994 ::

    Hirmi Cement Works

    1993 ::

    Jharsuguda grinding unit

    1987 ::

    Awarpur Cement Works Plant II

    1983 ::

    Awarpur Cement Works Plant I

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    Product Profile

    UltraTech is India's largest exporter of cement clinker. The company's production

    facilities are spread across eleven integrated plants, one white cement plant, twelve

    grinding units, and five terminals four in India and one in Sri Lanka. Most of

    the plants have ISO 9001, ISO 14001 and OHSAS 18001 certification. In addition,

    two plants have received ISO 27001 certification and four have received SA 8000

    certification. The process is currently underway for the remaining plants. The

    company exports over 2.5 million tonnes per annum, which is about 30 per cent of

    the country's total exports (2009). The export market comprises of countries

    around the Indian Ocean, Africa, Europe and the Middle East. Export is a thrust

    area in the company's strategy for growth.

    Ordinary Portland cement

    Portland blast furnace slag cement

    Portland Pozzolana cement

    Ordinary Portland cement

    Ordinary Portland cement is the most commonly used cement for a wide range of

    applications. These applications cover dry-lean mixes, general-purpose ready-

    mixes, and even high strength pre-cast and pre-stressed concrete.

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    http://www.ultratechcement.com/products/index.htm#3http://www.ultratechcement.com/products/index.htm#4http://www.ultratechcement.com/products/index.htm#5http://www.ultratechcement.com/products/index.htm#4http://www.ultratechcement.com/products/index.htm#5http://www.ultratechcement.com/products/index.htm#3
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    Portland blast furnace slag cement

    Portland blast-furnace slag cement contains up to 70 per cent of finely ground,

    granulated blast-furnace slag, a non-metallic product consisting essentially of

    silicates and alumino-silicates of calcium. Slag brings with it the advantage of the

    energy invested in the slag making. Grinding slag for cement replacement takes

    only 25 per cent of the energy needed to manufacture Portland cement. Using slag

    cement to replace a portion of Portland cement in a concrete mixture is a useful

    method to make concrete better and more consistent. Portland blast-furnace slag

    cement has a lighter colour, better concrete workability, easier finish ability, higher

    compressive and flexural strength, lower permeability, improved resistance to

    aggressive chemicals and more consistent plastic and hardened consistency.

    Portland Pozzolana cement

    Portland pozzolana cement is ordinary Portland cement blended with pozzolanic

    materials (power-station fly ash, burnt clays, ash from burnt plant material or

    silicious earths), either together or separately. Portland clinker is ground with

    gypsum and pozzolanic materials which, though they do not have cementing

    properties in themselves, combine chemically with Portland cement in the

    presence of water to form extra strong cementing material which resists wet

    cracking, thermal cracking and has a high degree of cohesion and workability in

    concrete and mortar.

    Concrete

    Concrete is most vital material in modern construction. It has versatile properties

    like easy mould ability, high compressive strength and long lasting durability.

    These properties of concrete have made it most popular construction material for

    all types of civil engineering works. The latest developments in concrete

    technology have made it possible to use it in intricate and architecturally complex

    structures, requiring high degree of performance and aesthetic appearance.

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    In addition to normal concrete, other varieties in use are, high strength and high

    performance concrete, self compacting, light weight, high density, fibre reinforced,

    polymer, coloured concrete etc.

    The ingredients of good and bad concrete are the same. The difference lies in the

    technology used for production, transportation and placement. The making of

    concrete is an art as well as a science. Science because all the ingredients are

    proportioned as per the standard codes of practice to get the targeted strength &

    durability, and an art because in addition to accurate proportioning, quality of

    concrete depends on the way it is mixed, placed, compacted, finished, cured and

    protected. Ready mix Concrete (RMC) technology results in a perfect blend of the

    Art and Science.

    In all the developed as well as most of the developing nations, use of RMC for

    construction has made it possible to achieve speed and quality. The advent of

    commercial RMC in India is about a decade old, but in recent years it has become

    the preferred choice of architects, engineers and consumers.

    UltraTech Concrete is committed to provide customised high quality RMC for

    ensuring speedy construction.

    UltraTech concrete plants are present in-

    Mumbai,

    Pune,

    Nasik,

    Nagpur,

    Ahmedabad,

    Surat,

    Gurgaon,

    Noida,

    Jaipur,

    Chandigarh,

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    Chennai,

    Bangalore,

    Hyderabad,

    Cochin,

    Vizag,

    Ludhiana,

    Raipur

    Production

    Portland cements are made by grinding a mixture of limestone, clay and other

    corrective materials, viz. Lateritic, Bauxite etc. Essential constituents mainly are

    Lime, Silica, Alumina and Iron Oxide. The process of manufacturing consists of

    grinding of raw materials into fine powder, mixing them intimately and burning in

    a kiln at about 1400 deg. C. The resultant product is called Clinker. Clinker is

    cooled, ground to fine powder with gypsum. The end product is cement.

    Cement

    UltraTech Concrete plants use fresh cement directly procured from the state-of-

    the-art cement plants mainly through cement bulkers, which in turn is pumped

    directly into UltraTech Concrete silos, thus protecting it from the external

    environment and humidity.

    Coarse Aggregates

    UltraTech Concrete directly sources the aggregates from selected and approved

    suppliers and these aggregates are tested as per IS stipulations at regular intervals

    for:

    Shape, size and gradation (elongation/flakiness test)

    Impact value and crushing value test for their strength

    Fine Aggregate

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    UltraTech Concrete directly purchases sand from selected and approved suppliers.

    The sand is tested as per IS stipulations at regular intervals for:

    Moisture content

    Gradation for fineness modulus

    Silt content

    Water

    UltraTech Concrete tests the quality of water as per BIS standards at frequent

    intervals and in case the water needs any treatment, water purifiers are used.

    Mineral Admixtures

    In UltraTech Concrete plants, mineral admixtures are obtained from proven

    sources conforming to relevant BIS standards. High-tech facilities are used for

    collection, transportation and storage to avoid contamination due to environment

    and any other source.

    Chemical Admixtures

    In UltraTech Concrete plants, high quality admixtures are used in concrete during

    mixing to improve certain properties of fresh concrete such as workability and

    setting time. The admixture is sourced from reputed companies and is tested for

    compatibility with cement before use.

    Workability of concrete

    In UltraTech Concrete, workability is properly controlled through scientific

    methods by appropriate dosing of admixtures. Workability is measured (and

    recorded) for every batch to facilitate efficient transportation and pumping.

    Batching and Mixing

    UltraTech Concrete is proportioned using computer aided scientific methods

    conforming to relevant standards. Mixing is done through high efficiency pan

    mixers or twin shaft vibro-mixers in fully automated mixing and batching plant

    leaving no scope for human error. These measures ensure consistent quality in

    every batch.

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    Organizational Structure

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    COMPETITORS OF THE ORGANIZATION

    Lafarge Cement

    Lafarge India is a subsidiary of the French Building Materials major Lafarge. Lafarge isthe world leader in building materials, with top-ranking positions in all of its businesses:

    Cement, Aggregates & Concrete and Gypsum. Lafarge entered the Indian market in 1999,

    with the acquisition of the cement business of Tata Steel. This acquisition was followed

    by the purchase of the Raymond Cement facility in 2001.

    Lafarge currently has four cement plants in India: two integrated plants in the state of

    Chhattisgarh , one grinding station each in Jharkhand & West Bengal. Total cementproduction capacity of Lafarge in the Indian market currently stands at around 6.5 million

    tons. Lafarge India produces different types cements like Portland Slag Cement, Portland

    Pozzolana Cement. Lafarge Cement is famous all over the world for its premium quality

    and has been used to build many landmark buildings,structures globally. The company is

    a leading cement player in Eastern India. Its brands Lafarge Cement and Lafarge

    Concreto Cement enjoy high brand equity here and are amongst the highest priced brands.

    Lafarge is committed to the Indian market and has firm plans to expand its capacity in

    India.

    Ambuja Cements

    Ambuja Cements Limited was set up in the late 80s. The cement industry

    presented an opportunity of steady growth and ethical competition to the

    promoters.

    However, a decade later, it became one of worlds most efficient cement

    companies producing the finest cement in the world at the lowest cost. While

    adhering to the most stringent international pollution-control norms.

    Today, Ambuja is the 3 rd largest cement company in India, with an annual plant

    capacity of 16 million tonnes including Ambuja Cement Eastern Ltd. and revenue

    in excess of Rs.3298 crores.

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    More importantly, its plants are some of the most efficient in the world. With

    environment protection measures that are on par with the finest in the developed

    world. But the companys most distinctive attribute is its approach to the business.

    Ambuja believes its most valuable assets arent cement plants.

    ACC

    ACC Limited is Indias foremost cement manufacturer with a countrywide

    network of factories and marketing offices. Established in 1936, ACC has been a

    pioneer and trend-setter in cement and concrete technology. Among the first

    companies in India to include commitment to environment protection as a

    corporate objective, ACC has won accolades for environment friendly measures

    taken at its plants and mines, and has also been felicitated for its acts of good

    corporate citizenship.

    Samruddhi Cement

    Samruddhi Cement Ltd. is a manufacturer and marketer of cement. The company was

    incorporated in 2009 and is based in Nagda, India. As per the transaction announced on

    October 6, 2009, Samruddhi Cement Ltd. operates as a subsidiary of UltraTech Cement

    Limited.

    Shree Cements

    Shree Cement is the largest cement manufacturer in North India and among the top

    five cement manufacturing groups in the country. The company is being

    professionally managed by its promoters Shri B. G. Bangur, Chairman

    and Shri H. M. Bangur, Managing Director. Turnover of the company for 2009-10

    was Rs. 3632 Crores and Net profit was Rs. 676 Crores, while in 2008-09 the

    company posted a turnover of Rs. 2715 crore and generated operating

    profit of nearly Rs. 1034 crore . It has more than quadrupled its capacity in the last

    5 years to reach present cement capacity of 12 million tons p.a. with

    manufacturing plants at Beawar, Ras, Khushkhera and Suratgarh in Rajasthan

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    and Laksar (Roorkee) in Uttarakhand. The Company follows a multi-brand

    strategy and sells cement under the highly recognized brands of Shree Ultra,

    Bangur and Rockstrong. which together enjoy largest market share in high value

    markets of Rajasthan, Delhi & Haryana.

    India Cements

    The Company is the largest producer of cement in South India.The Company's

    plants are well spread with three in Tamilnadu and four in Andhra Pradesh which

    cater to all major markets in South India and Maharashtra. The Company is the

    market leader with a market share of 28% in the South. It aims to achieve a 35%

    market share in the near future. The Company has access to huge limestone

    resources and plans to expand capacity by de-bottlenecking and optimisation of

    existing plants as well as by acquisitions. The Company has a strong distribution

    network with over 10,000 stockists of whom 25% are dedicated.The Company has

    well established brands- Sankar Super Power, Coromandel Super Power and Raasi

    Super Power. Regional offices in all southern states and Maharasthra

    offices/representative in every district.

    Prism Cement

    Birla Corporation Limited is the flagship Company of the M.P. Birla Group.

    Incorporated as Birla Jute Manufacturing Company Limited in 1919, it was Late

    Mr. Madhav Prasad Birla who gave shape to it. As Chairman of the Company,

    Mr. Madhav Prasad Birla transformed it from a manufacturer of jute goods to a

    leading multi-product corporation with widespread activities. Under the

    Chairmanship ofMrs. Priyamvada Birla, the Company crossed the Rs. 1300 -

    crore turnover mark and the name was changed to Birla Corporation Limited in

    1998.

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    Madras Cements

    Madras Cements Ltd is the flag ship company of Ramco Group, a well known

    business group of South India. It is based at Chennai. The main product of the

    company is Portland Cement manufactured through the five advanced production

    facilities spread over South India. The cement capacity is 10.49 million tons per

    annum. The company is the fifth largest cement producer in the country. Ramco

    Supergrade is the most popular cement brand in South India. The company also

    produces Ready Mix Concrete and Dry Mortar products. In addition, the company

    also operates one of the largest wind farms in the country .

    Chetinad Cement

    Chettinad Cement Corporation Limited is an India-based company engaged in the

    business of manufacturing cement

    . The Company's cement products include OPC43 Grade, Super Grade, Sulphate

    Resistant Portland Cement and Portland Slag Cement. It has three manufacturing

    plants at Puliyur, Karikkali and Ariyalur. As of March 31, 2009, the Company's

    production capacity was five million tons per annum.

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    Chapter - 3

    Literature Review

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    Literature Review (Profitability)

    INTRODUCTION

    Profit is an excess of revenues over associated expenses for an activity over a

    period of time. Terms with similar meanings include earnings, income, and

    margin. Lord Keynes remarked that Profit is the engine that drives the business

    enterprise. Every business should earn sufficient profits to survive and grow over

    a long period of time. It is the index to the economic progress, improved national

    income and rising standard of living. No doubt, profit is the legitimate object, but

    it should not be over emphasised. Management should try to maximise its profit

    keeping in mind the welfare of the society. Thus, profit is not just the reward to

    owners but it is also related with the interest of other segments of the society.

    Profit is the yardstick for judging not just the economic, but the managerial

    efficiency and social objectives also.

    CONCEPT OF PROFITABILITY

    Profitability means ability to make profit from all the business activities of anorganization, company, firm, or an enterprise. It shows how efficiently the

    management can make profit by using all the resources available in the market.

    According to Harward & Upton, profitability is the the ability of a given

    investment to earn a return from its use. However, the term Profitability is not

    synonymous to the term Efficiency. Profitability is an index of efficiency; and is

    regarded as a measure of efficiency and management guide to greater efficiency.

    Though, profitability is an important yardstick for measuring the efficiency, the

    extent of profitability cannot be taken as a final proof of efficiency. Sometimes

    satisfactory profits can mark inefficiency and conversely, a proper degree of

    efficiency can be accompanied by an absence of profit. The net profit figure

    simply reveals a satisfactory balance between the values receive and value given.

    The change in operational efficiency is merely one of the factors on which

    profitability of an enterprise largely depends. Moreover, there are many other

    factors besides efficiency, which affect the profitability.

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    PROFIT & PROFITABILITY

    Sometimes, the terms Profit and Profitability are used interchangeably. But in

    real sense, there is a difference between the two. Profit is an absolute term,

    whereas, the profitability is a relative concept. However, they are closely related

    and mutually interdependent, having distinct roles in business.

    Profit refers to the total income earned by the enterprise during the specified

    period of time, while profitability refers to the operating efficiency of the

    enterprise. It is the ability of the enterprise to make profit on sales. It is the ability

    of enterprise to get sufficient return on the capital and employees used in the

    business operation.

    As Weston and Brigham rightly notes to the financial management profit is the

    test of efficiency and a measure of control, to the owners a measure of the worth of

    their investment, to the creditors the margin of safety, to the government a measure

    of taxable capacity and a basis of legislative action and to the country profit is an

    index of economic progress, national income generated and the rise in the standard

    of living, while profitability is an outcome of profit. In other words, no profit

    drives towards profitability. Firms having same amount of profit may vary in

    terms of profitability. That is why R. S. Kulshrestha has rightly stated, Profit in

    two separate business concern may be identical, yet, many a times, it usually

    happens that their profitability varies when measured in terms of size of

    investment.

    In neoclassical microeconomic theory, the termprofithas two related but distinct

    meanings. Normal profit represents the total opportunity costs (both explicit and

    implicit) of a venture to an investor, whereas economic

    profit (also abnormal, pure,supernormal orexcess profit, as the case may

    be monopoly oroligopoly profit) is, at least in the neoclassical microeconomic

    theorywhich dominates modern economics, the difference between afirm's

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    total revenue and all costs (including normal profit). A related concept, sometimes

    considered synonymous in certain contexts, is that ofeconomic rent.

    In Classical economics and Marxian economics, profit is the return to

    anownerofcapital stock(means of production) in any productive pursuit

    involving labor, or a return on bonds and money invested in capital

    markets. Specifically in Marxian economic theory, the maximization of profit and

    the accumulation of capital is the driving force behind economic activity within

    capitalist economic systems.

    Other types of profit have been referenced, includingsocial profit(related

    to externalities). It is not to be confused withprofit in finance and accounting,

    which is equal to revenue minus only explicit costs, and super profit, a concept

    in Marxian economic theory.

    Profit is not synonymous with the concepts of profitability and theprofit motive.

    Normal profit

    Normalprofit is a component of (implicit) costs, and so not a component of

    business profit at all. It represents the opportunity cost for enterprise, since the

    time that the owner spends running the firm could be spent on running another

    firm. The enterprise component of normal profit is thus the profit that a business

    owner considers necessary to make running the business worth his while i.e. it is

    comparable to the next best amount the entrepreneur could earn doing another job.[1] Particularly if enterprise is not included as a factor of production, it can also be

    viewed a return to capital for investors including the entrepreneur, equivalent to

    the return the capital owner could have expected (in a safe investment), plus

    compensation for risk.[3] In other words, the cost of normal profit varies both

    within and across industries; it is commensurate with the riskiness associated with

    each type of investment, as per the risk-return spectrum.

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    Only normal profits arise in circumstances of perfect competition when long

    run economic equilibrium is reached; there is no incentive for firms to either enter

    or leave the industry.

    Economic profit

    An economic profit arises when revenue exceeds the opportunity cost of inputs,

    noting that these costs include the cost of equity capital that is met by normal

    profits. If a firm is making an economic loss (its economic profit is negative), it

    follows that all costs are not being met in full, and the firm would do better to

    leave the industry in the long run. In terms of the wider economy, economic profit

    indicates that resources are being employed in useful endeavours, while economic

    losses indicate that those resources would be better employed elsewhere.

    In competitive and contestable markets

    Only in the short run can a firm in a perfectly competitive market make an

    economic profit.

    Economic profit does not occur in perfect competition in long run equilibrium; if it

    did, there would be an incentive for new firms to enter the industry, aided by a lack

    of barriers to entry until there was no longer any profit. As new firms enter the

    industry, they increase the supply of the product available in the market, and these

    new firms are forced to charge a lower price to entice consumers to buy the

    additional supply these new firms are supplying (they compete for

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    customers). Incumbent firms within the industry face losing their existing

    customers to the new firms entering the industry, and are therefore forced to lower

    their prices to match the lower prices set by the new firms. New firms will

    continue to enter the industry until the price of the product is lowered to the point

    that it is the same as the average cost of producing the product, and all of the

    economic profit disappears. When this happens, economic agents outside of the

    industry find no advantage to entering the industry, supply of the product stops

    increasing, and the price charged for the product stabilizes.

    The same is likewise true of the long run equilibria of monopolistically

    competitive industries and, more generally, any market which is held to

    be contestable. Normally, a firm that introduces a differentiated product can

    initially secure market power for a short while. At this stage, the initial price the

    consumer must pay for the product is high, and the demand for, as well as the

    available of the product in the market, will be limited. In the long run, however,

    when the profitability of the product is well established, and because there are few

    barriers to entry, the number of firms that produce this product will increase until

    the available supply of the product eventually becomes relatively large, the price

    of the product shrinks down to the level of the average cost of producing the

    product. When this finally occurs, all monopoly associated with producing and

    selling the product disappears, and the initial monopoly turns into a competitive

    industry. In the case of contestable markets, the cycle is often ended with the

    departure of the former "hit and run" entrants to the market, returning the industry

    to its previous state, just with a lower price and no economic profit for the

    incumbent firms.

    Profit can, however, occur in competitive and contestable markets in the short run,

    as firms jostle for market position. Once risk is accounted for, long-lasting

    economic profit in a competitive market is thus viewed as the result of constant

    cost-cutting and performance improvement ahead of industry competitors,

    allowing costs to be below the market-set price.

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    In uncompetitive markets

    A monopolist can set a price in excess of costs, making an economic profit

    (shaded). The above Picture shows a Monopolist (only 1 Firm in the

    Industry/Market). An Oligopoly usually has "Economic Profit" also, but usually

    faces an Industry/Market with more than just 1 Firm (they must share availableDemand at the Market Price).

    Economic profit is, however, much more prevalent in uncompetitive markets such

    as in a perfect monopoly or oligopoly situation. In these scenarios, individual firms

    have some element of market power: Though monopolists are constrained

    by consumer demand, they are not price takers, but instead either price-setters or

    quantity setters. This allows the firm to set a price which is higher than that which

    would be found in a similar but more competitive industry, allowing them

    economic profit in both the long and short run.

    The existence of economic profits depends on the prevalence of barriers to entry:

    these stop other firms from entering into the industry and sapping away

    profits, like they would in a more competitive market. In cases where barriers are

    present, but more than one firm, firms can collude to limit production, thereby

    restricting supply in order to ensure the price of the product remains high enough

    to ensure all of the firms in the industry achieve an economic profit.

    However, some economists, for instance Steve Keen, argue that even an

    infinitesimal amount of market power can allow a firm to produce a profit and that

    the absence of economic profit in an industry, or even merely that some productionoccurs at a loss, in and of itself constitutes a barrier to entry.

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    In a single-goods case, a positive economic profit happens when the firm's average

    cost is less than the price of the product or service at the profit-maximizing output.

    The economic profit is equal to the quantity of output multiplied by the difference

    between the average cost and the price.

    Maximization

    It is a standard economic assumption (though not necessarily a perfect one in the

    real world) that, other things being equal, a firm will attempt to maximize its

    profits. Given that profit is defined as the difference in total revenue and total cost,

    a firm achieves a maximum by operating at the point where the difference between

    the two is at its greatest. In markets which do not show interdependence, this point

    can either be found by looking at these two curves directly, or by finding and

    selecting the best of the points where the gradients of the two curves (marginal

    revenue and marginal cost respectively) are equal. In interdependent

    markets, game theory must be used to derive a profit maximising solution.

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    Chapter - 4

    Research Methodology

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    Research Methodology

    Methodology is a systematic way to undertake the study. It may be understood as a

    science of studying how study is done. In fact, success of the research project depends

    entirely on the data and therefore the methods employed in the collection of the data.

    Study Objective -

    The main objective of the study is to understand the business environment of Ultratech

    cement all product, to know the supply chain of the company how they work.

    Research Design :-Research design indicates the methods of research i.e. the methods of gathering

    information and methods of sampling. Research design in the study is descriptive

    analytical research. It is designed to describe something, such as demographic

    characteristics or who use the product.

    Sampling Technique :-

    The sampling techniques involved in this project are convenience sampling technique.

    The respondents were interviewed at various placed like dealers/retailers outlet.

    Sampling Plan :-

    1. Sampling unit : Sampling unit consist of Manufacturer, Distributor, Retailer and

    consumers, it mainly comprises of consumers, Retailer and distributor in Patna.

    2. Sampling method : convenience sampling method.

    3. Sample Size : It consists of 50 dealerss.

    Data Collection Methods :

    1) Primary Data :-

    In this method the various information are gethered for the very first time or we can say

    that it is a way of getting first hand information. Primary data is gathered by interview,

    questionnaire. This primary data collection was major part of field survey.

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    2. Secondary Data :-

    Data which are already available and it may provide ready information relevant to the

    study is called secondary data.

    The information collection process and methodology which I followed secondary data

    with the help of Internal source (Life history, Letters, Diaries and Memory), External

    Sources (Book, Business Journals, websites etc.) and other such modes of information

    generation.

    Questionnaire Description :

    The questionnaire was prepared consisting of structured and non-disguised. The questions

    were logically and sequentially arranged in the questionnaire so the proper and authentic

    information can be obtained from the respondents without any anomalies from the part of

    the respondents provided corrects response can obtained.

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    Chapter - 5

    Data Analysis and Interpretation

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    Data Analysis and Interpretation

    I collected opinions of Fifty respondents of different areas of Patna area through

    survey on the basis of random. These are the following opinions which important

    for study point of view:-

    Q.-1

    How much your business volume is accounted for by Ultratech Cement ?

    Opinion No. of Respondents Percentage

    50% 10 20%

    Total 50 100%

    .

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    Q -2

    How much your profit is derived from Ultratech Cement ?

    Opinion No. of Respondents Percentage24% or Less 7 14%

    25%-49% 12 24%

    50%-74% 25 50%

    75% or More 6 12%

    Total 50 100%

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    Q -3

    To what extend do you plan to give ultratech greater emphasis in your business

    over the next few years ?

    Opinion No. of Respondents Percentage

    Greater Extent 45 90%

    Moderate Extent 3 6%

    Slight Extent 2 4%

    Not at all 0 0%

    Total 50 100%

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    Q -4

    What is the range of your dealership Sales Volume of Ultratech Cement last

    month?

    Opinion No. of Respondents Percentage

    Rs.250000-499000 10 20%

    Rs. 500000-999000 25 50%

    Rs.1000000-2999000 8 16%

    Rs.3000000-5000000 5 10%

    Rs.5000000-more 2 4%

    Total 50 100%

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    Q -5

    Compared to (Market Leader) how does ultratech cement offer advantages in

    profitability ?

    Opinion No. of Respondents Percentage

    Strong 30 60%

    Slight 10 20%

    About the same 5 10%

    Slight Disadvantage 2 4%

    Strong Disadvantages 3 6%

    Total 50 100%

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    Q.-6

    Compared to (Market leader) How does Ultratech offer advantages in service &

    supplies business ?

    Opinion No. of Respondents Percentage

    Strong 30 60%

    Slight 10 20%

    About the same 5 10%

    Slight Disadvantage 2 4%

    Strong Disadvantages 3 6%

    Total 50 100%

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    Q -7

    Which companies product do you see as offering a stronger competitive position

    to Ultratech dealers ?

    Opinion No. of Respondents Percentage

    ACC Cement 10 20%

    Lafarge Cement 25 50%

    JP Cement 7 14%

    Prism Cement 5 10%

    Ambuja Cement 3 6%

    Total 50 100%

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    Q. -8

    How long have you been a Ultratech Dealer ?

    Opinion No. of Respondents Percentage1-5 years 15 30%

    5-10 years 25 50%

    10-15 years 7 14%

    20 or More 3 6%

    Total 50 100%

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    Q. -9

    On Average which of the following best describes Ultratech Management's

    Timeliness in Response to your request & Inquiries ?

    Opinion No. of Respondents Percentage

    Very Timely 35 70%

    Timely 7 14%

    Mixed 5 10%

    Slow 3 6%

    Total 50 100%

    .

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    Q. -10

    As a seller which promotional tools do you think is the most important ?

    Opinion No. of Respondents PercentageAdvertising 10 20%

    Sales Promotion 30 60%

    Personal Selling 5 10%

    Publicity 5 10%

    Total 50 100%

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    Q. -11

    If you think Ultratech cement Co. needs improvement in what respects should

    the improvement be ?

    Opinion No. of Respondents Percentage

    Quality 3 6%

    Price 7 14%

    Promotion 10 20%

    Distribution 30 60

    All of the above 0 0

    Total 50 100%

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    Q. -12

    Do you think that a Brand Ambassador would influence buyer's purchase

    decision for particular brand of cement ?

    Opinion No. of Respondents Percentage

    Yes 10 20%

    No 40 80%

    Total 50 100%

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    Q -13

    How is Ultratech Cement customer relationship management ?

    Opinion No. of Respondents PercentageGood 25 50%

    Best 15 30%

    Average 5 10%

    Poor 5 10%

    Total 50 100%

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    Q. -14

    Which cement brand is more profitable for you ?

    Opinion No. of Respondents PercentageUltratech 25 50%

    JP Cement 3 6%

    ACC Cement 2 4%

    Lafarge Cement 20 40%

    Total 50 100%

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    SWOT Analysis

    Strength

    UltraTech Cement Limited (UltraTech) is India-based one of the largest cement

    manufacturing company. The company along with its subsidiaries is engaged in

    the business of manufacturing, marketing, distribution and sales of the cement and

    cement related products. UltraTechs other cement related products are ready

    mix concrete and cement clinker. The product portfolio of the company comprises

    Portland cement, Portland blast furnace slag cement and Portland Pozzolana

    cement. The company also exports cement and clinker to countries around the

    Indian Ocean, Africa, Europe, and the Middle East. The company has an annual

    cement production capacity of 18.2 million tones. It is a subsidiary of Grasim

    Industries Ltd. The company operates two subsidiary companies namely, Dakshin

    Cement Limited and UltraTech Ceylinco (P) Limited. The company is headquarter

    at Mumbai in India.The company reported revenues of (Rupee) INR 66,643.30

    million during the fiscal year ended March 2009, an increase of 16.43% over 2008.

    The operating profit of the company was INR 13,678.20 million during the fiscal

    year 2009, a decrease of 9.73% from 2008. The net profit of the company was INR

    9,780.60 million during the fiscal year 2009, a decrease of 3.17% from 2008.

    Strengths of UltraTech are as follows-

    Better quality

    Long relationship with customer.

    Maintains a world class infrastructure.

    Market share.

    Large distribution network.

    Proper research and development.

    Strong financial backing

    Weakness

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    Everyone looks up to a visionary leader to understand the possibilities tomorrow

    holds. And you have a greater responsibility to bear when you are Indias largest

    cement company.

    In the present day context, UltraTech is playing an important role in the

    infrastructural development of the country. No wonder, UltraTechs every creation

    is a window to tomorrow. And an effective communication was needed to reflect

    the same.It was quite a daunting task for Interface Communications, the

    advertising agency for UltraTech, to get the right mix of emotions and

    technological superiority that appeal to everyone right across IHBs to architects

    and large commercial establishments.

    The weaknesses of UltraTech are as follows-

    Delay in supply.

    Inconsistency of Supply.

    Insufficient manpower

    Opportunity

    When you view India through a prism, its multi-faceted refractions are awesome,

    unique and partly distressing. A multiethnic, multi-religious, multilingual, multi-

    cultural diverse democracy, rich in its distinctive heritage India is, indeed,

    captivating. Our democracy resonates throughout the world. Moreover, the way in

    which India has transformed itself from a colonial, agri-based backwater economy

    into an independent, modern, knowledge-driven one is the stuff of case studies at

    the best-in-class business schools the world over. While the youth leader must

    appreciate these facets, he or she must have a thorough understanding of the

    different strands that go into the weave of India. The partition in the aftermath of

    our freedom struggle has left a scar, as has the divide in the name of God. India is

    a country of extreme paradoxes. We are reckoned as a nation of tremendous

    opportunities and, yet, it is a reality that India is a place of perpetual struggle. We

    have large tracts of our country that have yet to witness any economic

    advancement. Company should-

    Develop new marketing areas.

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    Sign more MOUs with government regarding supply of cement for

    Government work.

    Maintain the position of competition in the market.

    Threats

    Just a few years ago, the Aditya Birla Group bought over the cement business of

    L&T for around ` 2,200 crore. L&T allowed its name to be used for about a year.

    O.P. Puranmalka, Group Executive President, Grasim Industries, and Chief

    Marketing Officer, observes that in a very short time the company had to establish

    a new brand name in the minds of the people and use the L&T mind space. The

    task was Herculean. Explaining the strategy behind the new brand name, Mr.

    Puranmalka said: "We wanted to capture the gene code of L&T in the new brand

    name. So we commissioned research on customer perception about the L&T

    Cement brand. Of course, we were very sure in our minds that L&T Cement

    epitomised engineering prowess, technology quality and modernity."

    In step with its global agenda, the cement business of the Aditya Birla Group, isorchestrating a contemporary brand makeover. With UltraTech Cement, the Aditya

    Birla Group has established itself as not only the most respected domestic player

    but also among the global leaders in cement.

    UltraTech has strong competitors likeACC, LAFARGE, AMBUJA Etc.,

    although the Brand Equity of ULTRATECH CEMENT is AT PAR with ACC and

    LAFAGE, to maintain the same continuous follow-up in all respect is necessary.

    The Ultratech cement has to adopt necessary strategies to compete with strong

    competitors in order to retain its market position and the goodwill in the market.

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    Chapter - 6

    Findings

    Recommendation

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    Findings

    The Aditya Birla Group is the ninth-largest cement producer in the world

    Incorporated on 24 August 2000 as L&T Cement Limited

    Cement business of Larsen & Toubro Limited demerged and vested in

    company in 2004

    Grasim acquired management control in July 2004

    Together with Grasim, one of the largest cement producers in India

    Name changed to UltraTech Cement Limited with effect from 14 October

    2004

    Narmada Cement Company Limited amalgamated with UltraTech in May

    2006

    Cement business of Grasim demerged and vested in Samruddhi Cement

    Limited in May 2010

    Samruddhi Cement Limited amalgamated with UltraTech Cement Limited

    in July 2010

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    Recommendation

    On the basis of above study carried out by me, the following suggestions are

    submitted:-

    To increase the sales of Ultratech Cement in such area there is a need of

    time to time demo program, seminars & meetings.

    There is a need of more promotional activities specially in sub dealerand

    outside patna area.

    Time to time offers should be provided to the customer from ourUltratech

    company.

    Need to available all the construction parts, material and tools our

    distributor office.

    Ultratech Company should be change the colour of PSC bags.

    The company must improve its supply so as the demand for the cement can

    easily be met.

    It must target the rural markets as they are providing a good marketing

    opportunity these days.

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    Chapter - 7

    Conclusion

    Limitation

    Bibliography

    Questionnaire

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    Conclusion

    1. Despite the increased role of non-price factors in modern marketing, priceremains a critical element of the marketing mix. Price is the only element

    that produces revenue; the others produce costs.

    2. In setting pricing policy, Ultratech follows a six-step procedure. It selects

    its pricing objective. It estimates the demand curve, the probable quantities

    it will sell at each possible price. It estimates how its costs vary at different

    levels of output, at different levels of accumulated production experience,

    and for differentiated marketing offers. It examines competitors' costs,

    prices, and offers. It selects a pricing method. It selects the final price.

    3. Ultratech do not usually set a single price, but rather a pricing structure that

    reflects variations in geographical demand and costs, market-segment

    requirements, purchase timing, order levels, and other factors. Several

    price-adaptation strategies are available: (1) geographical pricing; (2) price

    discounts and allowances; (3) promotional pricing; and (4)

    discriminatory pricing.

    4. After developing pricing strategies, Lafarge often face situations in which

    they need to change prices. A price decrease might be brought about by

    excess plant capacity, declining market share, a desire to dominate the

    market through lower costs, or economic recession. A price increase might

    be brought about by cost inflation or over demand. Companies must

    carefully manage customer perceptions in raising prices.

    5. Ultratech must anticipate competitor price changes and prepare contingent

    response. A number of responses are possible in terms of maintaining or

    changing price or quality.

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    6. The Ultratech facing a competitor's price change must try to understand the

    competitor's intent and the likely duration of the change. Strategy often

    depends on whether a firm is producing homogeneous or nonhomogeneous

    products. Market leaders attacked by lower-priced competitors can choose

    to maintain price, raise the perceived quality of their product, reduce price,

    increase price and improve quality, or launch a low-priced fighter line.

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    Limitations

    (i) Limitation of time :-

    The time allowed for the study was not sufficient , so it was not possible to

    adopt full methodology within the stipulated time.

    (ii) Limitation of finance :-

    It had not been possible to make in depth study in above respect due to the

    limitation of finance.

    (iii) Limitation of area :-

    It was not possible to survey the Patna due to the lack of time and finance.(iv) Some other Limitations :-

    (a) More stress was given on primary data as it was difficult to collect

    secondary data from organization.

    (b) The result of Survey are based upon crucial assumptions like -

    The respondents know the right answer to the question put to

    them.

    They are willing to give the right answer.

    (c) All the conclusion and suggestion will be made in the feedback

    obtained from survey on the basis of responses given by respondents.

    In spite of all those limitations efforts were made on my part to come out

    with whatever possible information was gathered and give view/points on it in the

    form of suggestion at the concluding part of this project.

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    Bibliography

    (A) Books :

    Kotler, Philip, Marketing Management. (The millenium edition).

    Ramaswami, V.S., and Namakumari, S., Marketing Management:

    Planning Implementation and concept . (The India, Context)

    Kothari, C.R., Research Methodology

    Chuna wala, S.A., Sethia, K.C. foundation of advertising

    Subrato Sen Gupta : Brand Positioning

    (B) News Paper:

    The Economic Times

    Times of India

    Business Standard

    Business Line

    (C) Magazine :

    The Economic Times

    Business Today

    4p's

    Business World

    Business Cronicle

    Yojna

    (D) Journal :

    The Indian Journal of Marketing

    Marketing Mastermind

    Advertisement express

    (E) Internet :

    www.ultratechcement.com

    www.google.co.in

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    Questionnaire

    Name : ..................................................................................................

    Address: ..................................................................................................

    Phone No.: ..................................................................................................

    Contact People :.............................................................................................

    Q.1. How much your business volume is accounted for by Ultratech Cement ?

    (a) 50%

    Q.2 How much your profit is derived from Ultratech Cement ?

    (a) 24% or Less (b) 25%-49%

    (c) 50%-74% (d) 75% or More

    Q .3 To what extend do you plan to give Ultratech greater emphasis in your

    business over the next few years ?

    (a) Greater Extent (b) Moderate Extent

    (c) Slight Extent (d) Not at all

    Q.4 What is the range of your dealership Sales Volume of Ultratech Cement last

    month?

    (a) Rs.250000-499000 (b) Rs. 500000-999000

    (c) Rs.1000000-2999000 (d) Rs.3000000-5000000

    (e) Rs.5000000-more

    Q.5 Compared to (Market Leader) how does Ultratech cement offer advantages

    in profitability ?

    (a) Strong (b) Slight

    (c) About the same (d) Slight Disadvantage

    (e) Strong Disadvantages

    Q.6 Compared to (Market leader) How does Ultratech offer advantages in

    service & supplies business ?

    (a) Strong (b) Slight

    (c) About the same (d) Slight Disadvantage

    (e) Strong Disadvantages

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    Q.7 Which companies product do you see as offering a stronger competitive

    position to Ultratech dealers ?

    (a) ACC Cement (b) JP Cement

    (c) Prism Cement (d) Ambuja Cement

    (e) Lafarge Cement

    Q.8 How long have you been a Ultratech Dealer ?

    (a) 1-5 years (b) 5-10 years

    (c) 10-15 years (d) 20 or More

    Q.9. On Average which of the following best describes Ultratech Management's

    Timeliness in Response to your request & Inquiries ?

    (a) Very Timely (b) Timely

    (c) Mixed (d) Slow

    Q.10 As a seller which promotional tools do you think is the most important ?

    (a) Advertising (b) Sales Promotion

    (c) Personal Selling (d) Publicity

    Q. 11 If you think Ultratech cement Co. needs improvement in what respects

    should the improvement be ?

    (a) Quality (b) Price

    (c) Promotion (d) Distribution

    (e) All of the above

    Q.12 Do you think that a Brand Ambassador would influence buyer's purchase

    decision for particular brand of cement ?

    (a) Yes (b) No

    Q.13 How is Ultratech Cement customer relationship management ?

    (a) Good (b) Best

    (c) Average (d) Poor

    Q.14 Which cement brand is more profitable for you ?

    (a) ACC Cement (b) JP Cement

    (c) Prism Cement (d) Ambuja Cement

    (e) Lafarge Cement

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    Q.15. What suggestion do you have for Ultratech Management which would help you

    improve the success of your company business next a year ?

    __________________________________________________________________

    __________________________________________________________________

    _________________________________________________________________

    Thanking you

    Signature of surveyor