Unit one teamworkUnit one teamwork

Question: talk Question: talk about your about your experience of experience of being a member being a member of a team and of a team and your role?your role?

Brainstorm: Brainstorm: what kind of what kind of person makes person makes and breaks a and breaks a team?team?

Reading comprehensionReading comprehension

1, 1, vocabulariesvocabularies 2, 2, exercisesexercises

Words and vocabulariesWords and vocabularies

Take over: Take over: 董事长死后董事长死后 , , 他的长子将接管他的长子将接管他的公司他的公司 ..

Turnover: Turnover: 公司的员工流动性太大对公司的公司的员工流动性太大对公司的发展无益发展无益 ; BMW; BMW 今天上半年的营业额达到今天上半年的营业额达到 1188 个亿个亿

Approach:Approach: 要解决这个问题必须试试不同的要解决这个问题必须试试不同的方案方案

Export/importExport/import Accountable/liableAccountable/liable Come up with: Come up with: 想了一个晚上想了一个晚上 , , 他终于想到他终于想到

一个绝妙的主意一个绝妙的主意 Throw light on:Throw light on: 阐明阐明 , , 使…明白使…明白 . . 作为一个作为一个

经济学家经济学家 , , 他能够解释这个问题他能够解释这个问题 .. Accommodation: Accommodation: 贵公司会给员工提供住贵公司会给员工提供住

宿吗宿吗 ??

阅读理解题型一阅读理解题型一 ::

少对多少对多 :: AA BB 1 C1 C 2 D2 D 3 E3 E 4 F4 F GGMultiple-choice questions and completing sentence steMultiple-choice questions and completing sentence ste

ms for 450-550 word stem:ms for 450-550 word stem:

Method: 1, identify the whereabouts of first half of the sMethod: 1, identify the whereabouts of first half of the sentence. Then look for the closest one from all the centence. Then look for the closest one from all the choiceshoices

2, read the whole sentence once, check whet2, read the whole sentence once, check whether the meaning makes sense or not.her the meaning makes sense or not.

Arranging a courseArranging a course

Scan for specific Scan for specific questions.questions. Scan as quickly Scan as quickly

as possible and as possible and answer the answer the questions.questions.

New words: New words: profile; profile; product launch; product launch; alternatively; alternatively; asap.asap.

Approaches Approaches available for available for team building?team building?

Other things to Other things to be considered be considered about when about when building a teambuilding a team

communicationcommunication

Various methods of Various methods of communication:communication: External: faxes, letters, emails, External: faxes, letters, emails,

phone calls, reportphone calls, report Internal: memos, notes, emails, Internal: memos, notes, emails,

faxes, phone callsfaxes, phone calls Layouts of fax; letter; memoLayouts of fax; letter; memo

faxfax　　 To XX Company To XX Company 　　 　　 Attn Mr XAttn Mr X　　 From Mr Wang From Mr Wang 　　　　　　 Date 2000123Date 2000123 　　　　 Fax No 2233666Fax No 2233666 　　 　　 Ref No FO 1216-01Ref No FO 1216-01　　 Pages1Pages1　　 Subject _______________Subject _______________

　　 Dear Mr Smith Dear Mr Smith 　　　　 It was a pleasure meeting you this weIt was a pleasure meeting you this week and learning of your interest in our promek and learning of your interest in our promoting project.oting project.　　　　 Please find enclosed detailed informatPlease find enclosed detailed information of our special promotion package for thion of our special promotion package for the March issue. e March issue. 　　　　 Thank you for your kind attention and Thank you for your kind attention and I look forward to your prompt reply. I look forward to your prompt reply. 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 　　 Best regards.Best regards.

CHINESECHINESE

致：致： XXXX 公司　 　收件人：公司　 　收件人： XX 先生先生由：王先生　 日期：由：王先生　 日期： 20002000 年年 11 月月 2323日日传真号：传真号： 2233666 2233666 档号：档号： FO1216-01 FO1216-01

页数：页数： 11 页 页 主题：主题：

LettersLetters

Components of lettersComponents of letters Heading Heading 信头 写信人的地址和日期信头 写信人的地址和日期 Inside address Inside address 信内地址信内地址 Salutation Salutation 称呼称呼 Body of the letter Body of the letter 信体信体 Complementary close Complementary close 结束语结束语 Signature Signature 签名签名 Enclosure Enclosure 附件附件 Post script/ p.s. Post script/ p.s. 再启再启

Heading Heading 并列式和斜列式并列式和斜列式 　　　　 16 Fuxing Street 16 Fuxing Street

　　　　 Haidian District Haidian District 　　　　 Beijing Beijing 　　　　 Post Code: 100035People’s RePost Code: 100035People’s Republic of China public of China 　　　　 Tel: 63211234 Tel: 63211234 　　　　 Aug. 20, 2004 Aug. 20, 2004

信端即信头，一般包括写信人的地址和信端即信头，一般包括写信人的地址和写信日期；一些正式信函的信端还包写信日期；一些正式信函的信端还包括发信人或单位的电话号码、电报挂括发信人或单位的电话号码、电报挂号、电传、传真和邮政编码等。 西方号、电传、传真和邮政编码等。 西方国家中有些信端甚至还有单位负责人国家中有些信端甚至还有单位负责人的姓名、职务和职称等。 的姓名、职务和职称等。

Inside address. Block Inside address. Block style/indented stylestyle/indented style

Ms. Joanna Kerry Ms. Joanna Kerry 　　　　 Peking University Peking University 　　　　 Haidian District, 100871 Haidian District, 100871 　　　　 Beijing Beijing 　　　　 China China

salutationsalutation

对一般以人名为名称的公司和企对一般以人名为名称的公司和企业常用这种称呼，例如：业常用这种称呼，例如： MessrMessrs. Black and Brothers s. Black and Brothers 布莱克兄布莱克兄弟公司。 弟公司。

Body of the letterBody of the letter 信的正文每段第一行应往右缩进约四五个字信的正文每段第一行应往右缩进约四五个字

母。在写事务性信件时，正文一般开门见山，母。在写事务性信件时，正文一般开门见山，内容简单明了，条理清楚。 内容简单明了，条理清楚。

How to start a letter:How to start a letter:11 ）） Thank you for your letter dated Dec.22,1Thank you for your letter dated Dec.22,1

969. 969. 2)Many thanks for your letter of Sept.52)Many thanks for your letter of Sept.5 ，， 11997. 997. 3)A thousand thanks for your kind letter of 3)A thousand thanks for your kind letter of June 5,1997. June 5,1997.

　　 4)Your kind letter of November 22th arrive4)Your kind letter of November 22th arrived this morning. d this morning. 5)Your letter which arrived this morning ga5)Your letter which arrived this morning gave me great comfort. ve me great comfort. 6)In reply to your letter dated 4th July,I wan6)In reply to your letter dated 4th July,I want to say… t to say…

How to close a letterHow to close a letter

11 ）） Awaiting your good news, Awaiting your good news, 　　　　 2)Looking forward to your early reply, 2)Looking forward to your early reply, 　　　　 3)Hoping to hear from you soon, 3)Hoping to hear from you soon, 　　　　 4)We await your good news. 4)We await your good news. 　　　　 5)I hope to hear from you very soon. 5)I hope to hear from you very soon. 　　　　 6)We look forward to your reply at you6)We look forward to your reply at your earliest convenience. r earliest convenience. 　　　　 7)I look forward to our next meeting th7)I look forward to our next meeting there in Los Angeles. ere in Los Angeles. 　　　　 8)Your early reply will be highly appre8)Your early reply will be highly appreciated. ciated. 　　　　 9)Any other particulars wanted we sha9)Any other particulars wanted we shall be pleased to send you. ll be pleased to send you. 　　　　 10)I hope everything will be well with y10)I hope everything will be well with you . ou .

reportreport

Introduction Introduction 导言导言 Research procedures Research procedures 研究过程研究过程 Findings Findings 研究发现研究发现 Conclusion Conclusion 结论结论

DateDate SignatureSignature designationdesignation

memomemo 英文备忘录范文英文备忘录范文    备忘录通常用于公司内部传递信息，将实情、信息、观察备忘录通常用于公司内部传递信息，将实情、信息、观察

资料等进行传阅。备忘录包括如资料等进行传阅。备忘录包括如下固定格式： 下固定格式：

DateDate ：： (( 日期，如日期，如 September 12, 2001)September 12, 2001)ToTo ：： (( 收文人，如收文人，如 All Faculty)All Faculty)FromFrom ：： (( 发文人，如发文人，如 Jim B. Hardemann)Jim B. Hardemann)SubjectSubject ：： (( 事由，如事由，如 Faculty Meeting)Faculty Meeting)

例文：例文：TO: Henry Smith, Sales ManagerTO: Henry Smith, Sales ManagerFROM: Jack Wong, Personnel ManagerFROM: Jack Wong, Personnel ManagerDATE: May 4, 2000DATE: May 4, 2000SUBJECT: Applicants for Sales PostSUBJECT: Applicants for Sales Post

Attached are the resumes and certificates of four applicantAttached are the resumes and certificates of four applicants who have applied for your s who have applied for your department position.department position.Please evaluate these applicants and then recommend pePlease evaluate these applicants and then recommend people you want to interview to me. As ople you want to interview to me. As soon as I have the names, I will make arrangement for the soon as I have the names, I will make arrangement for the interviews.interviews.

J.W.J.W.

listeninglistening

Listening practice: listening techListening practice: listening techniques?niques?

Unit two: Unit two:

Entertaining your client Entertaining your client

Entertaining a clientEntertaining a client

Brainstorm question:Brainstorm question: How would you entertain your How would you entertain your

friend/sister or brother/client?friend/sister or brother/client? Ways are: _____, ____, ____......Ways are: _____, ____, ____...... Watch the videoWatch the video

Unit 2b: corporate hospitalityUnit 2b: corporate hospitality

Decide for each Decide for each what kind of what kind of entertainment entertainment you will offer?you will offer?

Words and Words and vocabularies:vocabularies: Fact-finding Fact-finding

mission;mission; PAPA MDMD stopoverstopover

Reading comprehension: how Reading comprehension: how to entertain?to entertain?

1, 1, read for specific information: read for specific information: multiple choice questions and multiple choice questions and complete sentence stems, P24complete sentence stems, P24

2, oral practice: summaries what 2, oral practice: summaries what are does and what are don’ts in are does and what are don’ts in business entertainment?business entertainment?

Listening practice P21Listening practice P21

Techniques of business English Techniques of business English listening: grasp the key words.listening: grasp the key words. Task; first time listening write Task; first time listening write

down the key words of each down the key words of each conversation.conversation.

Scanning and writing practice: Scanning and writing practice: P25~26P25~26 Scanning practice: finish exercises Scanning practice: finish exercises

2,3.2,3. Writing practice: how to express Writing practice: how to express

when you write letter of:when you write letter of: EnquiryEnquiry OfferOffer ComplaintComplaint AcknowledgementAcknowledgement ApologyApology confirmationconfirmation

Accept the invitation:Accept the invitation:

Dear Ms GoddardDear Ms Goddard

With reference toWith reference to your letter of November your letter of November 3, 3, I am writing to thank you for your kind I am writing to thank you for your kind invitation.invitation.

I would be very pleased toI would be very pleased to accept your accept your invitation to visit Oxford and see Trackplus’ invitation to visit Oxford and see Trackplus’ production facilities. I would also be production facilities. I would also be interested in meeting your colleagues at interested in meeting your colleagues at head office, the design team in particular. head office, the design team in particular. I I should also be delighted toshould also be delighted to accept your accept your offer of arranging for me to see a play in offer of arranging for me to see a play in West End.West End.

Unfortunately, due toUnfortunately, due to a business trip a business trip abroad, abroad, I am unable toI am unable to come to Engl come to England at the end of November as you sand at the end of November as you suggested. However, as I feel it is impuggested. However, as I feel it is important that we meet before Christmas,ortant that we meet before Christmas, I would be grateful if you could tell mI would be grateful if you could tell mee if the second week of December wif the second week of December would be suitable for you?ould be suitable for you?

I look forward to hearing from you agI look forward to hearing from you again. ain.

Yours sincerelyYours sincerely

Exercises:Exercises:

1, oral: go through the topics on 1, oral: go through the topics on P22 and prepare for the monoloP22 and prepare for the monologuegue

2, exam practice: 2, exam practice: 阅读理解第二阅读理解第二 ,, 第三种新题第三种新题型型

Matching sentences with texts;Matching sentences with texts; Sentence gap-fillingSentence gap-filling Summarize techniques after you fiSummarize techniques after you fi

nish them.nish them.

Unit 3 ordering goods Unit 3 ordering goods and cash flowand cash flow

Definition: inflow Definition: inflow and outflow.and outflow. Inflow refers to Inflow refers to

all the money all the money which is coming which is coming into the into the company; while company; while outflow the outflow the oppositeopposite

Briefly what Briefly what inflows and inflows and outflows one outflows one company has?company has?

Words and terms:Words and terms: Down paymentDown payment Total sales priceTotal sales price Early settlement Early settlement

discountdiscount Labor costsLabor costs WagesWages Outstanding balanceOutstanding balance FinanceFinance InterestInterest

Which are inflows & Which are inflows & outflows?outflows?

Case study:Case study:

Words and vocabulariesWords and vocabularies Finish the balance sheet for Finish the balance sheet for

Quick ComputerQuick Computer Discussion: how to improve casDiscussion: how to improve cas

h flow?h flow?

Words and vocabulariesWords and vocabularies

Down paymentDown payment: : 付了头款，我就一文付了头款，我就一文不名了。不名了。

BillBill: : 这些书我现在不能付款这些书我现在不能付款 , , 事後给我事後给我寄帐单来好吗寄帐单来好吗 ? ?

RemainderRemainder:: 他在乡村度过余生。 他在乡村度过余生。 这天剩下的时间我们到各处观光 这天剩下的时间我们到各处观光 . .

Outstanding: not yet done, solved, or Outstanding: not yet done, solved, or paid paid 他们将于下月初付完欠款他们将于下月初付完欠款 ..

Finance: Finance: 该项目由政府提供资金该项目由政府提供资金 . How . How are you going to finance a new house?are you going to finance a new house?

Discussion: how to improve cash Discussion: how to improve cash flow?flow? Offer strict credit termsOffer strict credit terms Ask for loose credit terms for yourself. Ask for loose credit terms for yourself. Ask for proper term of payment. If Ask for proper term of payment. If

manufacturer, ask for term of manufacturer, ask for term of payment cash with order; if buyer, payment cash with order; if buyer, ask for cash on delivery.ask for cash on delivery.

Ask for down payment. And offer Ask for down payment. And offer early settlement discount.early settlement discount.

Ask for penalty charges for late Ask for penalty charges for late paymentpayment

Be saving in overheads like on power, Be saving in overheads like on power, illumination, etc.illumination, etc.

Ask for financial help from bankAsk for financial help from bank

Listening practice: good Listening practice: good suggestions on cash flow suggestions on cash flow problems:problems: P37, listen and answer the P37, listen and answer the

questionsquestions

Reading and writing practice:Reading and writing practice:

Reading practice: exercise on Reading practice: exercise on P31. scanning for specific P31. scanning for specific information.information.

Writing practice: Writing practice: Tips: six C. complete, correct, Tips: six C. complete, correct,

courteous, clear, concisecourteous, clear, concise To be clear: layout, paragraph, To be clear: layout, paragraph,

connectors, sentences, order of connectors, sentences, order of points…points…

Now refer to these rules, rewrite Now refer to these rules, rewrite the letter on P32.the letter on P32.

Dear KorinnaDear Korinna

Re: order for Faci314739 and Cristi315227 skirtsRe: order for Faci314739 and Cristi315227 skirts

Thank you for your fax concerning the above skirts.Thank you for your fax concerning the above skirts.

I discussed the problems regarding the two skirts wiI discussed the problems regarding the two skirts with Mr. Hubner during his trip to Italy.th Mr. Hubner during his trip to Italy.

The skirt made by Faci has a slit at the bottom, whicThe skirt made by Faci has a slit at the bottom, which might make it difficult if the customers wanted to h might make it difficult if the customers wanted to change the length of the skirt. We therefore agreed change the length of the skirt. We therefore agreed that the vendor would have to supply the skirt in tthat the vendor would have to supply the skirt in two different lengths. wo different lengths.

Mr. Hubner also thought it might be better to Mr. Hubner also thought it might be better to leave the two different lengths of the Cristi leave the two different lengths of the Cristi skirt. The skirt has a special knitting skirt. The skirt has a special knitting technique; as a result, it might be difficult if technique; as a result, it might be difficult if the customer wanted to shorten it. the customer wanted to shorten it.

When Mr. Hubner left Italy, I thought we had When Mr. Hubner left Italy, I thought we had sorted the problems out. I was therefore sorted the problems out. I was therefore surprised by your fax canceling the other surprised by your fax canceling the other sizes.sizes.

Please let me know if you definitely want to Please let me know if you definitely want to cancel the other length skirts. As for reducing cancel the other length skirts. As for reducing the total quantity, I will wait for confirmation of the total quantity, I will wait for confirmation of the information about lengths before I contact the information about lengths before I contact the vendors. the vendors.

Thanks and best regards. Thanks and best regards.

Listening practice:Listening practice:

Discussing changes: write Discussing changes: write down the function down the function sentences on P33.sentences on P33.

小作文小作文Writing technique: case on P34Writing technique: case on P34

Tips:Tips: Writing points are listed for the Writing points are listed for the

candidate. Make sure to cover candidate. Make sure to cover them all.them all.

Some details are given and some Some details are given and some are to be invented.are to be invented.

Task fulfillment is more important Task fulfillment is more important than accuracy. Need not be than accuracy. Need not be concerned about layout.concerned about layout.

Invent a sentence pattern for each Invent a sentence pattern for each bullet point.bullet point.

Example:Example:

Dear AntonellaDear Antonella

Thank you for your fax.Thank you for your fax. In answer to In answer to your queries,your queries, I can confirmI can confirm that the that the measurements charts do not need measurements charts do not need changing and all knitted skirts will changing and all knitted skirts will now be produced in a standard now be produced in a standard length. length.

We would like to proposeWe would like to propose a delivery a delivery date of 30 June. Does that suit you?date of 30 June. Does that suit you?

Best regardsBest regards

More practice:More practice:

You are the training manager of a You are the training manager of a company which has won a large company which has won a large export order. You have been asked to export order. You have been asked to organize foreign language training for organize foreign language training for some of your staff.  some of your staff. 

                          Write a memo of 40-50 words Write a memo of 40-50 words to staff:  to staff:      explaining why the courses are explaining why the courses are

necessary  necessary      saying which members of staff should saying which members of staff should

attend   attend       announcing when the courses will start  announcing when the courses will start 

Unit 4a: Brand powerUnit 4a: Brand power

Question one: Question one: what brands do what brands do the following the following goods remind goods remind you of?you of?

Selling points:Selling points: Why do you Why do you

prefer these prefer these brands?brands?

Reading comprehension: Reading comprehension: banking on a brandbanking on a brand

Brand diversification; brand extension; brand stretching; Brand diversification; brand extension; brand stretching; 品品牌延伸牌延伸

brand enhancing brand enhancing 品牌提升 品牌提升 brand identification brand identification 品牌识品牌识别 别

brand image brand image 品牌形象 品牌形象 brand leader brand leader 领导品牌，畅销品领导品牌，畅销品牌 牌

brand loyalty brand loyalty 品牌忠诚，对品牌的信赖感 品牌忠诚，对品牌的信赖感 brand-making brand-making 创品牌 创品牌

brand name brand name 品牌名称 品牌名称 brand preference brand preference 品牌偏好品牌偏好 Diversify: Diversify: 使多样化使多样化 , , 兼营兼营 ,, 多种经营多种经营 . . 有些出版社目前有些出版社目前

正兼营软件正兼营软件 . . 摆在公司面前的道路不难选择摆在公司面前的道路不难选择 : : 要麽进行多要麽进行多种经营种经营 , , 要麽破产要麽破产 . .

Bank on Bank on 别指望去野餐时会有个好天气。别指望去野餐时会有个好天气。 Analyst Analyst 我们花钱请财务分析家不是让他们当事後诸葛亮我们花钱请财务分析家不是让他们当事後诸葛亮 ! !

Saturate Saturate 使饱和使饱和 , , 浸透浸透 ; ; 我们躺在沙滩我们躺在沙滩上上 , , 沐浴在阳光里沐浴在阳光里 . .

Prospect Prospect 不过，分析家们对该公司的前景表不过，分析家们对该公司的前景表示悲观。他们怀疑债权人是否允许该公司完完示悲观。他们怀疑债权人是否允许该公司完完整整继续存在。 整整继续存在。

Subsidiary; mortgage; take over; deposit; Subsidiary; mortgage; take over; deposit; interest rate; margin; boost; interest rate; margin; boost;

RepossessRepossess 取回 收复取回 收复 . . 我得到法庭认可重我得到法庭认可重新拥有这笔财产。新拥有这笔财产。

IncentiveIncentive 没有奖励，他们工作就不太努力。 没有奖励，他们工作就不太努力。 Loyalty scheme Loyalty scheme 会员方案 会员方案 bonus points bonus points 积积分点分点

Add up to. Add up to. 合计合计 , , 说明说明 . . 这些事实我看不说这些事实我看不说明任何问题。 明任何问题。

Listening practice:Listening practice:

Techniques to predict and grasp Techniques to predict and grasp the key words.the key words.

4b. PR4b. PR

Task: know the difference between Task: know the difference between PR and marketing. PR and marketing. 1, work on company’s image; work on 1, work on company’s image; work on

products’ image;products’ image; 2, relationship with the public:2, relationship with the public:

Create a good impression of the company;Create a good impression of the company; Convince the customers to buy the Convince the customers to buy the

products. products. 3, name more or give example?3, name more or give example?

They have to work closely with each They have to work closely with each other.other.

Listening practice on P47, 48 anListening practice on P47, 48 and finish the exercises. d finish the exercises.

Oral practice: name one position,Oral practice: name one position, then describe responsibilities. then describe responsibilities. Eg. For a PA, his responsibilities aEg. For a PA, his responsibilities a

re checking correspondences everre checking correspondences everyday, filing documents, see to bosyday, filing documents, see to boss’s schedules etc. s’s schedules etc.

Reporting resultsReporting results

Case: environmental reportsCase: environmental reports

Reporting resultsReporting results

Discussion: Discussion: What elements are used to What elements are used to

measure a company’s measure a company’s performance?performance?

Suggested answer: profit; balance Suggested answer: profit; balance sheet; share price; reputation; salesheet; share price; reputation; sales volume; dividend; customer loyals volume; dividend; customer loyaltyty

How to describe line graphs?How to describe line graphs?

Make a list of the following:Make a list of the following: Words to indicate changes or Words to indicate changes or

state;state; Words to describe degree of Words to describe degree of

changes;changes; Words to indicate causes and Words to indicate causes and

results;results;

How many have you got?How many have you got?

Changes: rise, drop, collapse, peak, Changes: rise, drop, collapse, peak, level off; stay even; recover; shoot level off; stay even; recover; shoot up; fall; go up; improve; fluctuate; up; fall; go up; improve; fluctuate; progress; increase/decrease……progress; increase/decrease……

Describe: slightly; dramatically; Describe: slightly; dramatically; largely; constantly; steady; largely; constantly; steady; incredible; much……incredible; much……

Causes and results : due to; Causes and results : due to; because (of); lead to; with; since; for; because (of); lead to; with; since; for; though; despite; therefore……though; despite; therefore……

Practice:Practice:

Output (million)Output (million)

month

1 1.2

5

8

3

•10

3 4 5 7 9 10 12

Listening practiceListening practice

Check out the words used by Check out the words used by referring to the line graph and referring to the line graph and finish the next half.finish the next half.

Reading comprehensionReading comprehension

Find the sentence coinciding Find the sentence coinciding with the paragraphs above. with the paragraphs above. Tips: Tips: Matching between words and Matching between words and

words or words and phrases.words or words and phrases. Matching between sentence with Matching between sentence with

sentence. sentence.

Other graphsOther graphs

Pie chart: for breakdowns. Pie chart: for breakdowns. Frequently used phrases: Frequently used phrases: accounts for…accounts for…

Flow chart: show the flow of a Flow chart: show the flow of a processprocess

Line chart: show the changes Line chart: show the changes over time; sometimes show a over time; sometimes show a contrast. Solid line; dotted line.contrast. Solid line; dotted line.

Bar chart: show comparisonBar chart: show comparison

Presentation:Presentation:

Topic: how to make our campus Topic: how to make our campus environment betterenvironment better Note: environment is a big word Note: environment is a big word

here. You can illuminate the topic here. You can illuminate the topic from living condition, or physical from living condition, or physical environment, or teaching environment, or teaching environment……environment……

Do the presentation with PPTDo the presentation with PPT

Useful languages: introducing Useful languages: introducing yourselfyourself

Good morning everyone. Let me Good morning everyone. Let me introduce myself. My name is…introduce myself. My name is…I’m a specialist in…I’m a specialist in…

Structuring the presentation:Structuring the presentation:

I’m going to divide my talk into I’m going to divide my talk into four parts. First, I’ll give you…four parts. First, I’ll give you…after that…finally…after that…finally…

Inviting questions:Inviting questions:

If you have any questions, don’t If you have any questions, don’t hesitate to ask.hesitate to ask.

I’ll be glad to answer any I’ll be glad to answer any questions at the end of my talk. questions at the end of my talk.

Giving background informationGiving background information

I’ll give you some background I’ll give you some background information. information.

Let’s start with the background.Let’s start with the background.

Referring to the audience’s Referring to the audience’s knowledgeknowledge

As you know…as you are all As you know…as you are all aware…as is well-known…aware…as is well-known…

Changing the topicChanging the topic

Right, let’s now move on to…Right, let’s now move on to… OK, I’ll now look at…OK, I’ll now look at…

concludingconcluding

To sum up…To sum up… So to summaries…So to summaries…

Referring to visualsReferring to visuals

If you look at the graph…If you look at the graph… Could I draw your attention to Could I draw your attention to

the chart?the chart? If you take a look at the first If you take a look at the first

year, you’ll see…year, you’ll see…

endingending

Thanks very much. Any Thanks very much. Any questions?questions?

Well, that’s all I have to say. Well, that’s all I have to say. Thank you for listening…Thank you for listening…

Business expensesBusiness expenses

Business travelBusiness travel

Business expensesBusiness expenses

What expenses do people incur What expenses do people incur on a (business) trip?on a (business) trip?

Important term: claim Important term: claim sheet/expenses claim sheet/expenses claim sheet/claimsheet/claim

Discussion: read the three Discussion: read the three cases and state your opinion. cases and state your opinion.

Listening practice: claim sheetListening practice: claim sheet

Check out: what are usual items Check out: what are usual items on a claim sheet.on a claim sheet.

Reading and listeningReading and listening

Reading comprehension: scan Reading comprehension: scan as quickly as possible, and as quickly as possible, and answer the questions. answer the questions.

Listening practice: find out key Listening practice: find out key words for each choicewords for each choice

Writing exercise on P110. Memo Writing exercise on P110. Memo writing as homework.writing as homework.

Business travel Business travel

Business travel typically involves what Business travel typically involves what places and what deeds?places and what deeds? Airport; hotel; sightseeing……Airport; hotel; sightseeing……

Sample one: at the airportSample one: at the airport

Listen to five short conversation Listen to five short conversation and decide where they take and decide where they take placeplace Conversation one:Conversation one: Conversation two:Conversation two: Conversation three;Conversation three; Conversation four:Conversation four: Conversation five:Conversation five:

Check your answersCheck your answers

Inquiry desk/information; Inquiry desk/information; booking office; check-in counter; booking office; check-in counter; security check; Customs security check; Customs

listen to the dialogue at the check-listen to the dialogue at the check-in counter and fill in the blanks:in counter and fill in the blanks:

Seat: __________Seat: __________ Pieces of luggage to check: Pieces of luggage to check:

______________ Luggage weight: __________Luggage weight: __________ Luggage allowance: __________Luggage allowance: __________ Excessive luggage charge: Excessive luggage charge:

____________________ Boarding gate: ______________Boarding gate: ______________ Boarding time: _____________Boarding time: _____________

Listening and speakingListening and speaking

Listen to the sample dialogue Listen to the sample dialogue and remember the sentences and remember the sentences pattern, try role-playpattern, try role-play Booking/make reservation;Booking/make reservation; At the check-in counter;At the check-in counter; At the security check; At the security check; At the CustomsAt the Customs

Role play:Role play:

You are going on a business trip to You are going on a business trip to Sydney next week. work with your Sydney next week. work with your partner and make up dialogues for partner and make up dialogues for the following situations:the following situations:

Booking a round-trip ticket from Booking a round-trip ticket from Hong Kong to Sydney;Hong Kong to Sydney;

Postponing the flight because of an Postponing the flight because of an important meeting;important meeting;

Check in at the airport;Check in at the airport; Go through the security checkGo through the security check Go through customsGo through customs

Sample two: at the hotelSample two: at the hotel

Listening to five conversation and Listening to five conversation and complete the chart below:complete the chart below:

Conversation who where Conversation who where whywhy

oneone twotwo threethree fourfour fivefive

More samplesMore samples

Remember the sentence Remember the sentence patterns in following cases:patterns in following cases: Making room reservation;Making room reservation; Check in;Check in; Make polite service request;Make polite service request;

Role-playRole-play

Work in groups of three. Suppose one of you is going Work in groups of three. Suppose one of you is going to New York on business and plans to book a single to New York on business and plans to book a single room from December 20 to 28. he calls to make a room from December 20 to 28. he calls to make a reservation at Hilton, but all the rooms are fully reservation at Hilton, but all the rooms are fully booked. He has to ring the Grand Hotel for a booked. He has to ring the Grand Hotel for a reservation. Take turns to play different roles. reservation. Take turns to play different roles.

You have booking at the Holiday Inn hotel in You have booking at the Holiday Inn hotel in Singapore. You now arrive, and you will check, order Singapore. You now arrive, and you will check, order some food and hope to have a morning call at 6.15 some food and hope to have a morning call at 6.15 a.m. the next day. Make up a dialogue according to a.m. the next day. Make up a dialogue according to the situation. the situation.