Dr Jennifer King (F) Medical Director MB, ChB, DObstRCOG

Dr Alison James (F) Deputy Director BSc, MB, BS, DCH, DRCOG, MRCGP

Dr Bernadette D’Mello (F) MB, ChB

Dr Cynthia Das (F) MB, ChB, BSc(Hon), DFFP, MRCGP

Dr Praveen Devineni (M) MBBS, MRCGP, DCH

Dr Michael Jakubovic (M) MB, ChB, MSC, MRCGP, MFPHM

Dr Kim Portlock (F) MB, ChB, MRCGP, DFFP

Dr Hassan Soltani (M) MB, ChB

Dr Naomi Whitt (F) MB, ChB, MRCGP, DFFP, DRCOG

Dr Mary Wren (F) MB, ChB, FP Cert

University Health Service

Appointments with Doctors & NursesWe aim to offer appointments on the day of your choosing, though your practitioner of choice may not be immediately available. Please book your appointment online, via interactive TV, by telephone (automated or manual) or by calling in at the Practice. Please note that not all appointments are available on-line. Appointments may be booked in advance.

Please remember to cancel any appointment you are unable to keep. You can also do this by using the above methods.

Please try to see the same Doctor or Nurse for any one illness.

During Term During VacationMonday 9 – 5.45 9 – 4.40Tuesday 9 – 5.45 9 – 4.40Wednesday 9 – 5.45 9 – 4.40Thursday 9 – 5.45 9 – 4.40Friday 9 – 4.45 9 – 4.40

Some lunchtime appointments are available and may be booked on-line.

Office HoursDuring Term During VacationMonday – Thursday 8.45 – 6.00 Monday – Friday 8.45 – 5.00Friday – 8.45 – 5.00

A text reminder will be sent to you 24 hours prior to your appointment if it was booked in advance.

Interpreter ServicesInterpreters can be booked in advance. Please discuss your requirements with reception staff or a nurse or doctor.

Nurse Practitioners and Practice NursesThe Practice Nurses run surgeries every day. They liaise very closely with the Doctors so can refer patients to them as appropriate. They deal with a wide range of problems including:-routine smears, foreign travel advice and vaccinations, general health issues, asthma, management of wounds and injuries, ear syringing, wart treatment, emergency contraception, follow-up for other contraceptive services, male/female sexual health, Chlamydia screening, eating disorders and minor ailments.

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The following Clinics and Services are offered:-Asthma Clinic: Appointments available Monday – FridayDiabetes Clinic: Alternate Wednesday and Thursday afternoons 2.00pm – 4.40pm

Minor Ailments: Nurse Practitioners, who are able to prescribe for minor ailments, are available for telephone advice Monday-Friday between 08.45 and 10am. Appointments are also available throughout the day.

Travel Clinics: Monday - Friday Travel appointments are available throughout the year with the nursing staff. It is important that you submit your completed travel questionnaire at least 48 hours prior to your 1st appointment. This can be downloaded from www.sheffield.ac.uk/health, or obtained from our reception and sent to the University Health Service. Please ensure that your 1st appointment is at least 8 weeks before your departure and bring with you any record of your immunisations. The University Health Service is a certified Yellow Fever Centre. Please note that payment should be made via the University on-line store prior to vaccinations being given. www.shef.ac.uk/health/information/charges Payment will include a £5 administration charge for non NHS items of service.

Male Sexual Health Advice: Clinics are held each week with our male Nurse Practitioner or, if you prefer, you can see a male doctor. Appointments are available on-line.

Female Sexual HealthThese clinics are run by our female practice nurses. Appointments are available Monday – Friday.

• ContraceptivePillClinicDoctors and Practice Nurses are available to discuss contraception and give advice on all aspects of sexual health. To discuss a new method of contraception, please make a routine appointment with a Doctor or our Nurse Practitioner. To renew your current method, you may consult one of the Practice Nurses.

• Emergency ContraceptionThe emergency contraceptive pill is used to prevent pregnancy after unprotected intercourse. It is best taken and most effective within the first 24 hours but can be taken up to 72 hours after sex. A prescription can be obtained from the practice nurses. It is also free of charge at the Walk in Centre and Family Planning Clinics or may be purchased over the counter at pharmacies. | 2 |

• CervicalSmears(female patients)It is recommended that all women over the age of 25 have a regular cervical smear test. This can be undertaken at any time when you are not bleeding. We also offer routine chlamydia screening at this test. Please make a 20 minute appointment with a female Nurse.

ChaperonesIf you would like a chaperone during your consultation/examination, please ask at reception.

Pregnancy and maternal healthIf you are planning a family or are pregnant, please see a doctor and visit our website for helpful information and advice.

Eating Disorders We run an eating disorders clinic at the practice each Tuesday and Thursday throughout the year. New patients may self refer and can book an initial appointment at reception. Clinics are held on Tuesday and Thursday between 9.00am and 4.00pm.

Treatment for WartsLiquid nitrogen treatment for warts (and other lesions) is available in the practice on Tuesdays and Thursdays – after 10am.

Minor OperationsSeveral of the doctors perform minor surgery at the practice. Please make an appointment to discuss this with a doctor.

Phlebotomy ServiceThis is provided by the Practice Health Care Assistant.

PrescriptionsPlease allow 48hrs for collection. Prescriptions which have not been collected by 5pm on a Friday evening, are lodged at the weekend with Weldrick’s Pharmacy (below the Practice) on Glossop Road - and may be collected and/or dispensed from there on a Saturday morning before 1pm. Tel 0114 2761321. Prescriptions not dispensed will be returned to the surgery.

MedicalsAs medicals required for travel, employment or leisure are not provided by the NHS, there is a charge for these services, which are payable online. Details of fees are available at Reception and on our website.

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The University Counselling ServiceTel 22 24 134 Hours 9.00 - 12.30 & 2.00 - 5.00pm in term time. Hours may vary during vacation.

The University Counselling Service, situated at 36 Wilkinson Street, offers a free of charge, confidential service to all members of the University community. It provides an opportunity to think and talk, in confidence, about difficulties, experiences, feelings, fears, thoughts anxieties and problems that may be concerning you now or have done in the past.

For more information, please see the University web pages.

The University Disability and Dyslexia ServiceTel: 22 21 303. This service is located in the Alfred Denny Building on the University Campus. See website for further details.

Compliments or ComplaintsWe are always trying to improve our service to our patients and welcome any constructive feedback. If you would like to comment on our staff or services, please use the Patient View feedback form on our web page or the comments and suggestions box in our waiting room. If you need to make a complaint, please speak to any of the practice staff. Written complaints should be addressed to the Practice Manager. Copies of the practice complaints procedure are available from reception. Compliments are also welcome as these can be affirming to members of staff or team involved and be used to inform good practice.

Alternatively, you can contact the Complaints Manager at the Sheffield Primary Care Trust.Corporate Business Manager, 722 Prince of Wales Road, Darnall, Sheffield S9 4EUTel: 0114 305 1000

You can get help on making a complaint from the Independent Complaint and Advocacy Servicewww.dh.gov.uk/en

Patient Advice & Liaison Servicewww.pals.nhs.uk

Parliamentary & Health Service Ombudsmanwww.ombudsman.org.uk

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Welcome to Sheffield. The University Health Service is an NHS, PMS General Practice (10 Doctors working in partnership), which offers full GP services to all students at the University of Sheffield if they choose to register, and their dependents (if they live within the practice boundary -see map inside).

Practice Staff Name Practice Manager Christine Franklin

Assistant Practice Manager Michelle Cawkwell

Medical Secretary Kerry Ball

Medical Secretary Corrie Percival

Health InformaticsRachel Mardlin

Medical Records SummariserBenjamin Hallsworth

Clerical Data & IT SupportAndrew Green

Cathy Atkinson

Reception Office ManagerGina Down

Reception StaffHayley Brooks

Janet Gossan

Andrew Green

Louise Hawkins

Adele Betts

Jill Spencer

Pat Timmins

Roxanne Tavarwisa

Johan Lindley

Health Care AssistantSue Westgate BA (Hons) HE Dip Health & Social Care, Cert Smoking Cessation Adviser. Phlebotomist.

Nurse Practitioners Mark Slack (Nurse Manager) MA, BA (Hons), RN, RMN, Dip Asthma, Foundation Sexual Health, Nurse Prescriber

Rosanne Jones M.Med Sci, BA (Hons) RGN, Nurse Prescriber

Practice Nurses Kate Booth BA Health & Social Care RGN, FP Cert, Cert Counselling, Cert CBT| 5 |

Practice Nurses (Continued)

Emma de Chenu RN, H Dip Emergency Nursing

Teresa Dodds BA (Hons), PGCE, RGN, TESOL

Rachel Hardy BA (Hons),RGN, RSCN, RHV, Dip Asthma, Foundation Sexual Health

Margaret Jubb MMed Sci, BA (Hons),RN, Smoking Cessation Adviser

Brenda Preece RGN

Barbara Wild LLB, RN

Eating Disorders Nurse SpecialistsHelen Root RGN, FP cert

Kate Booth BA Health & Social Care RGN, FP Cert, Cert Counselling Cert CBT

Health Visitors (For care of babies and children under 5)

Our health visitor sees mothers and babies at the Broad Lane GP Centre. For more information on baby and child health care. Please see our website.

PhysiotherapistsPhysiotherapy services are provided by CarePlus. Please see website for details.

MidwifeA midwife attends the practice each week on Thursday morning. Please see our web pages for a list of current midwives.

Mental Health WorkerKatie Bocking, PWP

Vinnie White, PWP

Sam Fox, RMN

Rachel Siviter, RMN

PsychotherapistsMark Wilson RMN BA (Hons) Adult Behavioural Psychotherapy

Helen McDonald MSc Dip Cognitive Behavioural Psychotherapy

All consultations are confidential. Information will not be given to anyone without your express consent. However, please be aware that in order to provide you with the best clinical care, information may be passed to other healthcare staff involved in your care. (The Practice will be registered with the Care Quality Commission (CQC) from April 2013.)

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Out of Hours Services Nights, Weekends & Bank HolidaysPhone: 22 22 100 (24 HOURS)Overnight, at weekends and on public holidays, a doctor is always on call for emergencies – to give advice or visit as appropriate. As we use the Out of Hours Collaborative, it will not be a University Health Service Doctor who deals with your call. Calls will be answered by Local Care Direct then transferred to the GP Collaborative where all calls will be triaged by a Doctor. When appropriate, the Out of Hours Collaborative may ask you to attend their surgery premises at The Northern General Hospital or arrange to visit you, as appropriate.

Alternatively, you may phone NHS Direct on 0845 46 47, who will help you to determine the service you require or phone or visit the Sheffield GP Health Centre on Broad lane (0114 241 2700) which is open until 10pm daily.

REPEAT PRESCRIPTIONS 48 HOURS NOTICE REQUIREDTo order a repeat prescription you can:

• UseyourUHSPINtoaccessPatient.co.ukandrequeston-line

• Phone 22 22 100 (24hrs) to access the voice mail option.

• ReturntherighthandsideofyourprescriptiontoReception.

• Completetherepeatprescriptionrequestformonourwebpages.

• Askatthereceptiondesk

TEST RESULTS + ADVICE LINEPhone: 22 (22 111)

Please allow 7-10 days for results

Term time: Results 1.00 – 2.00pm Advice: 2.00 – 3.00pm.

Vacation: Results & Advice 2.00 – 3.00pm.

The Practice Nurse or GP will confirm with you your agreement to receive some results by SMS text.

Nurse Practitioner Advice & Appointments for minor ailments.Phone: 22 (22 100) between 8.45am and 10.15am.

(Please select the appropriate voicemail option). An appointment will be arranged if required.

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Advice and InformationMeningitis and Meningococcal Disease www.Meningitis-Trust.Org.UkMany of you coming to University will have been vaccinated against Meningitis C. For those who have not, vaccination is free and is available at the University Health Service.

Meningitis is inflammation of the tissues that cover the brain and spinal cord. It can be caused by bacteria or viruses. Bacterial meningitis is the most serious form and is most usually caused by the meningococcal bug. This bug can also cause blood poisoning (septicaemia). Although these illnesses are rare, they are serious and need treatment. Symptoms of meningitis include:- headache, fever, vomiting, stiff neck and dislike of bright lights. Symptoms of meningococcal septicaemia include:- fever, cold hands and feet, muscle and joint pains, drowsiness and a rash. Symptoms can appear in any order and not everyone gets all these symptoms. Meningococcal septicaemia can occur with or without meningitis. Someone with meningitis or septicaemia will usually become ill very rapidly. CONTACT YOUR DOCTOR IF YOU ARE CONCERNED ABOUT SOMEONE WHO IS ILL, particularly if their condition is deteriorating.

ASK YOUR FRIENDS TO KEEP AN EYE ON YOU IF YOU ARE STAYING IN BED WITH FLU LIKE SYMPTOMS AND CONTACT A DOCTOR IF YOU ARE WORRIED.

Rights and ResponsibilitiesAll medical records are strictly confidential and information will not be given to anyone without your express consent.

You may also view your medical record or obtain a copy. Any copies requested are charged for. A Request to View Medical Records form is available on the UHS web pages. If for any reason you wish to view your Medical Record, please complete, sign and return this form to the Reception Office Manager, Mrs Gina Down who will contact you to make the necessary arrangements.

For requests for information from your medical record, please allow 7 days notice.

The Practice occasionally has young people present in surgery with a GP or Nurse who is intending to become a health care professional. You will be advised of this prior to your consultation and your consent will be sought. Please express your preference when checking in at reception.

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Practice Boundary for Dependents

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Patients are asked to keep appointments or cancel in good time if necessary. Patients who habitually do not attend their appointments, may be asked to leave the Practice. Patients who are violent or abusive to staff or other patients will be excluded from the Practice List. The Practice has a written policy for the removal of patients from the List.

NHS RegistrationREGISTRATION usually takes place during Intro/Freshers’ Week, prior to the first week of the first semester. Registration with the University Health Service is open to all students registered with the University who have a Sheffield address, and their partners and children, who live within the boundary detailed in this leaflet.

At Registration, if an NHS number is provided, you will be issued with YOUR PIN NUMBER to access the on-line appointment system. Students who do not have an NHS number (ie new international students) please call at reception, approximately 6 weeks after registration, by which time the NHS number should have been issued to the University Health Service.

New patients registering at other times, please go to the UHS web site and follow the Registration Instructions.

The NHS Direct and NHS Choices websites can help you manage self-limiting minor illnesses (see web addresses).

PLEASE ENSURE THAT YOU KEEP US INFORMED OF YOUR CURRENT, SHEFFIELD ADDRESS & CURRENT TELEPHONE NUMBER & THAT YOU LET US KNOW WHEN YOU MOVE AWAY FROM SHEFFIELD OR LEAVE THE UK.

Non NHS chargesThe Practice charges for Non NHS provision of services including most travel vaccinations. Current charges are:-

• Availableatreception

• Displayedonthewaitingroomnoticeboard

• AvailableontheUHSwebpages

Infomation on how to pay on-line is available on our webpage: www.sheffield.ac.uk/health

Disabled AccessThe Practice at 53 Gell Street has a disabled ramp accessed via the car park. In addition there is a lift to the upper floor.

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Home VisitsIf you feel very unwell, please telephone the practice for advice before 10.30am. A Doctor or Nurse will discuss your symptoms with you and arrange for a doctor to visit if necessary. However, if at all possible, we prefer to see patients at the surgery where full investigation and treatment facilities are available. If you become ill later in the day, please try to telephone before 5.00pm.

Contacting the GP by PhonePatients needing to speak to a doctor should contact reception and the necessary arrangements with be made. The GP will telephone you back at a convenient time.

Sickness AbsenceUniversity regulations only require a Doctor’s certificate for continuous absence of more than 7 days, or in the case of exams, extension to work deadlines or recurrent illness. Please complete the special circumstances form available from the Student Services Information Desk (SIDS) in the Union, or on line at www.sheffield.ac.uk/health. If you are ill during an examination, you must see a Doctor or Nurse Practitioner the same day.

The University Health Service Doctors hold a PMS Contract with Sheffield Primary Care Trust at:Corporate Business Manager 722 Prince of Wales Road, Darnall, Sheffield S9 4EU

Tel: 0114 305 1000

Details of Primary Medical Services in Sheffield may be obtained from:NHS Sheffield722 Prince of Wales Road, Darnall, Sheffield S9 4EU

Tel: 0114 305 1000

The Care Quality CommissionThe Practice will be registered with the Care Quality Commission (CQC) from April 2013. The CQC is the new regulated authority for Adult Health and Social Care in England and will have the authority without consent, to access medical records.

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The NHS for International StudentsThe NHS and how is works can seem very complicated if you have never had to use the system before.

In the first place you are only eligible to use the NHS if you are:

• AnEUStudent

• Anon-EUstudentonacourselastingmorethansixmonths

• Anon-EUstudentfromacountrywithareciprocalarrangementwiththeUnited Kingdom.

See our web pages for details of these countries or visit the department of health web site: www.dh.gov.uk/policyandguidance/international/OverseasVisitors

What does NHS registration entitle you to?• Freeconsultationwithyourdoctor(GeneralPractitioner)

• FreehospitaltreatmentinAccident&Emergency

• Freehospitaltreatmentifyourdoctorrecommendsit

• Freecontraceptionservices

• Freematernitycare

ScreencastsWe have created a series of screencasts to help you understand the services we offer. These can be accessed at www.sheffield.ac.uk/health

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What will you be asked to pay for?Any medication the doctor prescribes for you*. Currently there is a standard charge of £7.65 for all prescription drugs.

Any dental treatment within the NHS scheme. You are expected to pay a percentage of the fee (if you see an NHS dentist)

The cost of eye tests and glasses or contact lenses.

• youmaybeentitledtofreeprescriptions–askatreceptionformoreinformation

PLEASE NOTEYou are only permitted to be registered with one general practitioner at any time.

Information for International students here for less than six months or overseas visitors to the UK is available from reception or from the departmentof Health web site: www.dh.gov.uk/

Dental CareThe UHS is not able to offer dental services and patients should consult a dentist for dental pain.

To find a local dentist contact NHS direct 0845 46 47 www.nhsdirect.nhs.uk

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Useful Web Addresses www.sheffield.ac.uk/health/information (for appointments, on line forms for change of address, travel vaccinations, repeat prescriptions, and sickness absence). We recommend that you familiarise yourself with the UHS web site for further information about the Health Service. The web site is regularly updated with news and current issues-eg-flu pandemic.

www.patient.co.uk for appointments

http://twitter.com/sheffieldUHS Sign up to be part of the UHS twitter

www.nhsdirect.nhs.uk For health advice and reassurance 24hrs a day, 365 days a year

NHS Choices www.nhs.uk

Care Quality Commission www.cqc.org.uk

www.expertpatients.co.uk

www.sheffieldsexualhealth.nhs.uk

www.fpa.org.uk (for family planning advice & information)

www.studenthealth.co.uk

www.sheffield.ac.uk/counselling

www.ad.rhul.ac.uk/counselling/virtualleaflets.html(for mental health issues)

www.sheffield.nhs.uk (for information about local NHS services and Your Guide to Local Health Services)

Further links can be found on our web pages www.sheffield.ac.uk/health

www.dh.gov.uk/enIndependent Complaint and Advocacy Service

www.pals.nhs.ukPatient Advice & Liaison Service

www.ombudsman.org.ukParliamentary & Health Service Ombudsman

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Useful Addresses, Telephone Numbers Reception - The University Health Service 22 22 100

Doctor 24 hours 22 22 100

Test Results & Advice 22 22 1111 – 3pm term time 2 – 3pm vacation

Health Visitor 255 9394

Royal Hallamshire Hospital 271 1900Glossop Road, Sheffield S10 2JF • MinorInjuriesUnit 2712071• GUMedicineClinic 2766928 Free confidential sexual health advice• EyeCasualty8.30-5.00pm 2712495

NHS Direct 24 hours 0845 46 47

Northern General Hospital 243 43 43Herries Road, Sheffield S5 7AU• Accident&Emergency

Weston Park Hospital 226 5000 Whitham Road, Sheffield, S10 2JS

Children’s Hospital 271 7000 Western Bank, Sheffield, S10 2TH

Central Health Clinic 305 40001, Mulberry Street, Sheffield, S1PJConfidential contraceptive advice

University Counselling Service 222 413436 Wilkinson Street, Sheffield, S10 2GB

Primary Care Trust 305 1000722 Prince of Wales Road, Darnall, Sheffield S9 4EU

Sheffield GP Health Centre/Walk-in Centre 241 2700Rockingham House, Broad Lane, Sheffield S1 3PB Open 8am - 10pm daily

Emergency Services Police, Fire, Ambulance 999/112

Dental Help Line 305 1510

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Notes

Designed & Printed by The University Print Service, The University of Sheffield 07/05

The University Health Service is a department of the University of Sheffield, Firth Court, Western Bank, Sheffield S10 2TN.

Telephone: 0114 22 22 000

The UHS Address: Health Centre, 53 Gell Street, Sheffield S3 7QP

Telephone: 0114 22 22 100

Fax: 0114 22 22 123

Email: health.service@sheffield.ac.uk (excluding medical enquiries)

Web:www.sheffield.ac.uk/health

August 2012

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