use mobile learning to optimize individual and company performance

SAP Solution BriefSAP EducationSAP Workforce Performance Builder

Use Mobile Learning to Optimize Individual and Company Performance

BenefitsSolutionObjectives Quick Facts

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Objectives

Learn anywhere – to do anythingPicture this: a field rep visits a customer having problems with a critical device. He looks at the assembly – it’s a problem he’s never seen before. He takes out his mobile phone, points it to a QR code on the assembly, and instantly accesses a minitutorial with step-by-step instructions to resolve this issue.

The most impressive part of this scenario isn’t the ease with which the field representative accesses the information he needs. It’s the ease with which his organization created and deployed that information.

Most content creation software requires that people develop content work in a standard workstation-based content creation and editing environment. But sometimes that’s not feasi-ble, either logistically or from a cost perspec-tive. Sometimes, nontechnical people have to create content when and where it’s needed, make it available quickly, and keep it current.

Now you can – with SAP® Workforce Performance Builder software. It gives you the power to create a wide range of profes-sionally formatted training and performance-support materials and deploy them to Internet- connected devices, including mobile devices running on iOS, Android, or Microsoft Windows. Content can include rich media, simulations, and assessments for a highly interactive and engaging learning experience.

Learn anywhere – to do anything

Benefits Quick FactsSolution


Streamline development of mobile learning contentNo matter what kind of training material or asset you need to create, SAP Workforce Performance Builder provides the tool set to develop and deliver it quickly. With just a few keystrokes, you can add learning content videos, animation, or fully interactive software simulations – both simple and highly detailed.

Even better, you don’t need to do anything extra to deliver device compatibility across workstations and mobile devices, as all content created using SAP Workforce Performance Builder is browser based and in industry-standard HTML5. So there’s no need to build separate apps or reformat screens to meet the requirements of different end-user

platforms. Your mobile employees won’t even have to install an app to access content, because everything is delivered through their existing browsers.

Need to deliver software or process training materials? With SAP Workforce Performance Builder, you can create user help by simply recording the process as you walk through it then publishing the recording as is. And for multilanguage content, SAP Workforce Performance Builder allows you to do true “automatic rerecording” of content. Using this functionality, you can automatically recreate the initial recording – complete with texts and screens – in different languages.

Streamline development of mobile learning content

Link training materials to QR codes

Make it mobile-friendly

Solution BenefitsObjectives Quick Facts


Link training materials to QR codesQuick response codes, or QR codes, are matrix bar codes that can be used to create machine-readable optical labels containing information about whatever they are attached to. Initially developed for the automotive in-dustry, their use is spreading quickly across other industries. They seem to be universally useful because they can be read quickly by mobile devices and they store more data than standard UPC bar codes.

With SAP Workforce Performance Builder, you can automatically create QR codes that your field representatives can scan to instantly link to the relevant content you have created. The process is remarkably simple – once you’ve created the QR codes, you simply print them out on adhesive labels and stick them to the appropriate assembly, asset, or component. Once these labels are in place, accessing learning content – or any kind of additional information – is a simple matter of pointing a mobile device at the QR code and clicking. Your field representatives will instantly receive the real-time guidance they need.

Create your own QR codes and print them onto adhesive labels to empower field representatives to click and download just-in-time content.






Make it mobile-friendlySAP Workforce Performance Builder offers a Web-based content development environment in addition to a workstation-based environment. You define approved users, who simply log in to the software using a mobile device and start creating materials that can be deployed immediately to any desktop, laptop, or mobile platform. To further enrich the learning mate-rials, you can leverage the “producer” option in SAP Workforce Performance Builder to add alternative approaches to explaining a topic in order to improve knowledge transfer. This can facilitate reuse in other output formats – for example, as performance support or as a video.

At the same time, your employees can actively participate in creating better, more effective materials. For instance, they can scribble ideas, leave notes, add comments, or review text – directly in the content you make avail-able. Content developers can then review this feedback and use it to enhance and improve the content they provide. This leads to im-proved content and materials while building employee “ownership” of the content. This, in turn, helps your organization develop a culture of “self-enablement” among field representatives – a key factor in the success-ful adoption of new software and processes.






Realize significant benefitsSAP Workforce Performance Builder is a powerful content creation and delivery tool you can use to create and deploy accurate documentation, test scripts, directions simulations, and job aids. You benefit from:

• Information accessibility – Provide real-time training, guidance, and just-in-time microlearning whenever and wherever your workforce needs it

• Enterprise-wide reach – Deploy your content rapidly and efficiently by generating QR codes so people can click and access content instantly

• Mobile access – Provide content immedi-ately to anyone with a mobile device right at the job site, no computer required

• On-the-go knowledge sharing – Give your employees the opportunity to provide comments and feedback on content, trans-forming them from captive consumers to active participants in creating better, more effective materials that answer their needs

• Enhanced productivity – Make workers productive anywhere – in the office, on the job, during commutes, even at home on the couch – by delivering the same content on a wide variety of mobile platforms, no computer needed

Realize significant benefits


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SummaryWith SAP® Workforce Performance Builder software, you can create professional training and tutorial content – including videos, animation, and fully interactive software simulations – and deliver it to Internet- connected devices. It’s never been easier to provide your employees with the training, support, and information they need to develop their skills and increase their performance, wherever and whenever they need it. Objectives

• Foster mobile workforce productivity and competence with up-to-date help documents, e-learning, and documentation

• Provide field workers with easy access to information

• Gain immediate employee buy-in for new software and business processes

Solution • Single-source recording for all output devices to create videos that require no special editing or modifications for mobile consumption

• A mobile content creation tool and powerful desktop tool to create content anywhere with nearly unlimited formatting and design options

• Content development for IT-related assets as well as non-IT assets such as machinery

Benefits • Higher field staff productivity • Easy knowledge sharing anytime, anywhere • Optimized processes • Enterprise-wide reach through mobile access options

• Increased learning retention and training adoption

Learn moreTo find out more, call your SAP representative today or visit us online at www.sap.com/wpb.

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