usecon rox 2014 - usecon service design
DESCRIPTION
Speaker: Christian Bechinie Gutes Service Design schafft positive Erlebnisse die von Kunden gerne weitergetragen werden. Und „Car2Go“ wäre ohne seine App schließlich doch bloß „Car“. Oder? Wir wagen einen Blick auf aktuelle Technologien die Mobile Devices beflügeln und innovatives Service Design zur Realität machen.TRANSCRIPT
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Usability User Experience User Interface Design
Service Design withconnected Mobiles
Christian Bechinie | Experience Design | [email protected]
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Für wen?
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Für User
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Für Menschen
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Mobile
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Edel
Vielfältig
Kraftvoll
Außergewöhnlich
Sexy
Intensiv
Entspannend
http://pixabay.com/en/iphone-smartphone-apps-apple-inc-410324/
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Edel
Vielfältig
Kraftvoll
Außergewöhnlich
Sexy
Intensiv
Entspannend
http://pixabay.com/en/iphone-smartphone-apps-apple-inc-410324/
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Connected Services
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Nah & Flexibel
http://commons.wikimedia.org/wiki/File:Car2Go_Amsterdam_Smart_ED_cropped.JPG
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Einfach bezahlen?
http://commons.wikimedia.org/wiki/File:Mobile_Payment.jpg
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Einfach?
https://commons.wikimedia.org/wiki/File%3AAtlantic_No510_National_Washboard%2C_Chicago_-_Saginaw_-_Memphis.JPG
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Einfach!
http://commons.wikimedia.org/wiki/File:Matura_Waschmaschine_0181.jpg
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iBeacons
Bluetooth 4.0
Lokalisieren
Distanz Information
Größere Reichweite als NFC
Indoor „GPS“
Zusatzinformationen(z.B. Temperatur)
iOS (OS-Funktion)
Android (Backround APP)
Auto Prompt & Push
http://commons.wikimedia.org/wiki/File:Beacons_by_jnxyz.education_(13570744845).jpg
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Möglichkeiten
Bestellen im Restaurant
Tickets vor Ort kaufen
Dynamische Einkaufsliste
Gezielt nach Feedback Fragen
Special Interest Push-Nachrichten
Info-Links sammeln
...
http://commons.wikimedia.org/wiki/File:Beacons_by_jnxyz.education_(13570744845).jpg
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Marker & Object based Augmented Reality (AR)
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Augmented Reality Sinageposting
http://pixabay.com/en/sign-posts-street-sign-post-sign-91312/
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Augmented Reality Sinageposting
http://pixabay.com/en/sign-posts-street-sign-post-sign-91312/
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Augmented Reality Help
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Augmented Reality Help
http://pixabay.com/en/copier-inside-toner-printer-17310/
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Augmented Reality Brille
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Edel
Vielfältig
Kraftvoll
Außergewöhnlich
Sexy
Intensiv
Entspannend
http://pixabay.com/en/iphone-smartphone-apps-apple-inc-410324/
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Edel
Vielfältig
Kraftvoll
Außergewöhnlich
Sexy
Intensiv
Entspannend
http://pixabay.com/en/iphone-smartphone-apps-apple-inc-410324/
![Page 23: USECON RoX 2014 - USECON Service Design](https://reader033.vdocuments.pub/reader033/viewer/2022051016/55975fa91a28ab955d8b45f3/html5/thumbnails/23.jpg)
Entspannungfür User erzeugen
Automatisch
Direkt
Persönlich
Sicher
Nahtlos
http://pixabay.com/en/iphone-smartphone-apps-apple-inc-410324/
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24
+43 1 743 54 51 406 +43 664 822 02 56
CoTeam Lead Experience
Design
Christian Bechinie