user manual - websmemberfiles.freewebs.com/94/37/87223794/documents/emigration.pdf · programmers...

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User Manual

eForm v3 System

Version 1.1 01st February, 2011

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Document Control

Change Record

Date Author Version Change Reference

Mohamad Alzein V 1.0 1st Feb 2011 Syed Moiz Ali V 1.1 Web Scanning Section

Reviewers

Name Position Y.Javeed QA Analyst

Distribution

Copy No. Name Location

Note To Holders:

If you receive an electronic copy of this document and print it out, please write your name on the cover page equivalent for document control purposes.

If you receive a hard copy of this document, please write your name on the front cover, for document control purposes.

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Contents

1� INTRODUCTION: ........................................................................................................................................................................... 4�

1.1� OVERVIEW ..................................................................................................................................................................................... 4�1.2� OBJECTIVES .................................................................................................................................................................................... 5�1.3� SCOPE ............................................................................................................................................................................................. 5�1.4� AUDIENCES: ................................................................................................................................................................................... 5�1.5� MANUAL STYLES AND CONVENTIONS ............................................................................................................................................ 5�

2� GETTING STARTED ..................................................................................................................................................................... 6�

2.1� MODULES ....................................................................................................................................................................................... 6�

3� USER INTERFACE AND MENU OPTIONS ............................................................................................................................... 6�

3.1� AUTHORIZATION ............................................................................................................................................................................ 6�3.2� GENERAL QUESTIONS ABOUT LOGIN .............................................................................................................................................. 7�

3.2.1� How to Login? ...................................................................................................................................................................... 7�3.2.2� Change the Language .......................................................................................................................................................... 7�

4� EFORM SCREENS: ........................................................................................................................................................................ 8�

4.1� EFORM MAIN SCREEN ..................................................................................................................................................................... 8�4.2� CREATE APPLICATION / SERVICE SELECTION PAGE ........................................................................................................................ 9�4.3� APPLICATION FORM ...................................................................................................................................................................... 11�4.4� ATTACH DOCUMENTS: .................................................................................................................................................................. 16�4.5� PAYMENT WINDOW: ..................................................................................................................................................................... 17�4.6� CBD – DIRECT DEBIT .................................................................................................................................................................. 19�4.7� PAYMENT INFORMATION .............................................................................................................................................................. 20�4.8� PAYMENT COMPLETION ............................................................................................................................................................... 21�4.9� EWALLET PAYMENT ..................................................................................................................................................................... 22�4.10� CREDIT CARD PAYMENT .......................................................................................................................................................... 25�4.11� APPLICATION MANAGEMENT .................................................................................................................................................. 26�4.12� TROUBLESHOOTING & FAQ .................................................................................................................................................... 28�4.13� MRZ: ...................................................................................................................................................................................... 29�4.15� WEB SCANNING UTILITY ......................................................................................................................................................... 31�

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1 Introduction: 1.1 Overview EForm system allows users to create application for the respective services provided by DNRD. The project collects the fee amount for the service from the user before allowing the user to print the application. Once the user prints the application he is required to precede to one of the DNRD counters to submit his application and avail the service. EForm is currently available to any person by simply creating an online account on the eForm system and select the desired service, fill and attach the required application form and picture, pay the application fee & finally print the application.

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1.2 Objectives eForm v3 System explanation for all intended stakeholders

1.3 Scope This Document is the User Manual for eForm V3 system

1.4 Audiences: The audience of eForm v3 application are:

� Support users � Administrators � Programmers who will troubleshoot the program � IT Managers who want to know the resources the program requires � Project Managers who want to confirm that the original requirements were met.

1.5 Manual Styles and Conventions Throughout this manual, we will refer to specific items of information as the following:

�� you will see this note when there is an additional point we need to draw your attention to it.��

�� You will see this icon when we need to remind you of previous mentioned information��

�� you will see this icon when we want to give you a real example on how to complete a specific ��

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2 Getting Started 2.1 Modules eForm v3 System major modules are:

Create Application Application Management Change Visa Status Ministry of Labour

3 User Interface and Menu Options

3.1 Authorization The following screen shows a progress of eForm login screen.

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Login screen appears on start of the application. User needs to enter Id, password and click on Login. If User Id and passwords are valid then system allows user to enter application and home page is shown. One of the inputs is invalid then appropriate message is displayed.

Login: On Click

� Valid User ID & Password

eForm Main Page

The login screen asks you three basic information before letting you use eForm application and they are as follows:

User Name

Password

Note: User ID and password are case-sensitive

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3.2 General Questions about login

3.2.1 How to Login? To login you need to enter the User ID, the relevant password in the textboxes

Provided next to each label and select the appropriate language and click on the

“OK” button.

� � I get “Please enter User ID” message?

You have not entered the User ID, please enter a relevant one and click on “OK” button.

� I get “Please enter password” message?

You have not entered the password, please enter a relevant one and click on “OK” button.

3.2.2 Change the Language

� Select the desired language (Arabic/English) � Click on and change the language of the application as it is mentioned in the red

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4 eForm Screens: 4.1 eForm Main screen Once login is successful, you will be directed to Service Selection page.

EForm main screen panels:

� Create Application � Application Management � Change Visa Status � Ministry of Labour

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4.2 Create Application / Service Selection page

Select the particular service you wish to apply for and click Next.

How to fill the application form? Once you choose the required application form the appropriate form will appear on the screen.

Note: All the fields with this symbol * are Mandatory

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Field Explanation

Category Select Category from the list.

Transaction Select Transaction from the list.

Service Select Service from the list.

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Department types

Transaction Types:

Service Types:

��Click on Next to go to the next page Application form

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4.3 Application form The following window demonstrates the eForm application form

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Mvisa Section While applying for Entry Permit (Visa) applicant can acquire Visa direct to his mobile via M-Visa by filling the following section with the required Information:

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Sponsor type

Mandatory fields change depending upon the service type when a particular Sponsor Type is selected. Upon selection Immigration file number the following window with the mandatory fields should be filled:

Upon selection Resident the following window with the mandatory fields should be filled:

Upon selection establishment the following window with the mandatory fields should be filled:

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Personal Information

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Field Explanation

English Name Enter the English Name of the applicant in this field.

Arabic Name Enter the Arabic Name of the applicant in this field.

Nationality Select the nationality of the applicant from the list

Occupation Select occupation type of the applicant from the list

Sex Select the Gender of the applicant from the list.

Date of birth Enter the date of birth of the applicant in this filed

Place of birth Enter the applicant place of birth

Country of birth Enter the applicant country of birth

Passport Number Enter the applicant passport number

Passport Type Choose the passport type from the list.

Place of Issue Select the passport’s place of issue from the list.

Country of issue Select the passport’s country of issue from the list.

Date of issue Select the passport Issue date from the list.

Expiry Date Select the passport expiry date from the list.

Religion Select the Religion of the applicant from the list.

Marital Status Select the Marital Status of the applicant from the list.

Previous nationality Select the Previous nationality of the applicant from the list

Qualification Select Qualification Level of the applicant from the list.

Mother Name Enter the Mother Name in the filed

Main Language Select the Main Language of the applicant from the list.

Second Language Select the Second Language of the applicant from the list.

Third language Select the Third Language of the applicant from the list.

E-mail Enter the Applicant E-mail in the field.

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Accompanied by: this filed is for wife – son – daughter etc………

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4.4 Attach documents:

The required documents should be scanned and saved in the computer in advance.

Click on select files and select the path of the files to be uploaded. Selected files will be displayed in the bottom of the page

Note: upon uploading files you have to make sure that the uploaded file should meet the following: ________________________________________________________________________

� Maximum size:30KB, Height: 355, Width: 300, DPI: 300 Click on next to move to the following window: In this window you can preview your attached file

Click on to move to the payment window Other two options that user will get i.e. Edit Application, Preview Application

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4.5 Payment window:

Select Payment Type

�� : the payment type here is through commercial bank of Dubai (Direct Debit – CBD)

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Payment Steps: � Select Payment Type � Total amount is automatically calculated � Tick the acceptance statement to activate the Pay button. � Select Application Options � Click on Pay button to proceed to CBD-Direct Debit page

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4.6 CBD – Direct Debit

� User ID: Enter the User ID of cash online given by the Commercial Bank of Dubai. � Password: Enter the password given by Commercial Bank of Dubai for cash online. � PIN: Once you login and agree on the amount, you will have to enter a 4 digit PIN provided by the

bank. � Once you enter the correct User Id and password click on ‘Log in’. This will allow you to log in to

the cash online site and then you can complete your transaction. � Once the transaction process is complete the Application form will be generated and you must click

on Return back to form button. � You will be redirected to Payment Completion page.

The following windows will explain the above steps:

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4.7 Payment Information

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4.8 Payment Completion

You can use the Payment Completion page to:

� Print Application � Print Receipt

��Example: the payment type here is through Emirates bank (Direct Debit – ewallet)

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4.9 eWallet payment

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4.10 Credit card payment

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4.11 Application Management

��You can use the Application Management page for:

� General Search Criteria

Field Explanation

Transaction Date Select Transaction Date to search by Transaction Date.

Payment Date Select Payment Date to search by Payment Date.

From Date Select From Date from the list.

To Date Select To Date from the list.

Application Status Select Application Status from the list.

Payment Type Select Payment Type from the list.

Department Select Department from the list.

Transaction Select Transaction from the list.

Service Select Service from the list.

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� Specified Search After selecting the search criteria click on Search button to view the results at the bottom of the page

The available option is

� Delete Application button As well as there are some Actions such as:

� View – for browsing the application � Edit - for Editing the Application form � Edit Attachments – for editing attachment � Print – for printing application form

Field Explanation

Search By Application Number Select Search By Application Number and enter the Application Number.

Search By Transaction Number Select Search By Transaction Number and enter the Transaction Number.

Search By Reference Number Select Search By Reference Number and enter the Reference Number.

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4.12 Troubleshooting & FAQ ________________________________________________________________________________

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� I cannot type the Arabic characters on the eForm application. Why? Make sure that the Arabic font is installed.

� After filling up the application I am not getting the payment option page. Why? Delete the cookies and then delete all offline files. To delete cookies

� Right click the Internet explorer icon; choose properties to view the operation button. � After selecting the payment type I am getting ‘page cannot be displayed’. What do I do?

Contact the respective bank.

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4.13 MRZ: eForm would consist of the MRZ reader interface in the next release, MRZ Reader would facilitate us to read the MRZ format from the attachments, without adding an special hardware as it would be done on screen using a MRZ reader api. The passport copy.

The MRZ is shown in the bottom of the passport page.

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We parse the MRZ to get the information about the passport.

The Information displayed from the MRZ.

The red color indicates that there is different from the entered data. MRZ Benefits:

� Make sure that the information entered is correct. � Make sure that the scanned passport belongs to applicant.

* According to business rule, appropriate action will be taken.

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4.15 Web Scanning Utility The web scanning utility is accessing client's local resources therefore it requires more privileges to work correctly. Following are the pre-requisites to scan with web scanning utility.

1) The website should be added to Trusted Sites. Follow the steps mentioned below for adding the site into Trusted Sites a) Go to Internet Explorer’s Tool menu b) Click Internet Options from the drop down menu as depicted below

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c) Go to Security tab d) Select Trusted sites and click on Sites button as shown below

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e) Uncheck ‘Require server verification (https:) for all sites in this zone’, if the option is checked f) Type the URL of the website and click on Add button to add the website in the Trusted Site List. Please refer to the

following image

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3. Go back to the Security tab with Trusted sites selected and click on Custom Level.. button 4. Select Enable for “Initialize and script ActiveX controls not marked as safe for scripting” option under ActiveX

controls and plugins section as shown in the picture below

5. With the settings specified above, the Scanner ActiveX should be installed on the client. In case of any errors on the scanning page, set Enable for all options under ActiveX controls and plugins section After performing the steps please verify that the website has been added to Trusted Sites. Following icon

appears on the Status bar of Internet Explorer once the website is successfully added to Trusted Sites. Scanning utility will not work properly without these steps.

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user manual - websmemberfiles.freewebs.com/94/37/87223794/documents/emigration.pdf · programmers...

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