user productivity kit drives user productivity at stanford university january 19, 2010 marc hebert...
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User Productivity Kit Drives User Productivity at Stanford University
January 19, 2010Marc Hebert and Praveena Padiyar Complex Applications Made Easy
Agenda
The Importance of Training End Users
What is UPK?
UPK “As Delivered”
UPK “At Stanford”
Context -sensitive Help Screen Shots
Using Oracle Application Framework
For PeopleSoft Time & Labor
Implementation Effort
Feedback from End Users
Benefits to Stanford
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The Importance of Training End Users
Of the 437 companies that responded to a Meta Group survey, 76% face user competency challenges related to their ERP system*
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*Source: Meta Group 2003
Importance of Training End Users
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Excessive Support Cost Untrained users require 3-to-6 times more support than trained
users*
Decreased Productivity Untrained users take up to 5 hours to achieve the same skill
level that it takes a trained employee 1 hour to achieve*
* Source: Gartner
What is UPK?
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Oracle User Productivity Kit A Web-based training tool An interactive learning environment Option to learn by performing tasks yourself Instructions to learn an application quickly Context-sensitive Help
What is UPK?
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UPK is available for: Oracle E-Business Suite PeopleSoft Enterprise JD Edwards Siebel Agile Demantra
UPK License Price* User Productivity Kit – $17,500 User Productivity Kit Professional – $25,000
* Oracle Corporate Price List
UPK “As Delivered” (Version 3.1.7)
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Context-sensitive help for core applications 4 different playback modes when published:
See It! Try It! Know It? Do It!
Ability to generate: Job Aids User Manuals Learning Management System- LMS Packages HTML Pages
UPK “At Stanford”
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Customized context-sensitive page for:A custom application built using Oracle Application
Framework (OAF)PeopleSoft Time & Labor
5 different playback modes in online help See It Try It! Do It! Read It! – Linked to corresponding Job Aid Print It! – Linked to corresponding HTML page
Stanford Training And Registration System (STARS) See It! Know It?
Context-sensitive Help Using Oracle Application Framework
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See It!
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See It! mode enables the user to learn by watching an animated demonstration and tasks being performed in a simulated environment.
As tasks are performed, information is provided explaining the steps being performed.
User can pause, restart, go back and forward the simulation using the play bar. This is a customization by Estuate.
Try It!
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Try It! mode enables the user to learn a task by practicing in a stimulated environment with step-by-step instructions and guidance throughout the task.
If the user makes a mistake, he is prompted to try again.
Do It! Read It! & Print It!
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Do It! With Do It! Mode, users are guided through a task while they
perform it in the live application. This unique mode makes it
possible to accomplish real work while learning
Read It! The user reads help content through html pages
Print It! The user prints Job Aids for help topics
Context-sensitive Help Using Oracle Application Framework
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Users can choose from five different presentation modes:See It! Try It! Do It! Read It! Print It!
3 Nodes List Help Topics
Context-sensitive Help Using Oracle Application Framework
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Node 1: Contextual Help lists the help topics for page the user is working on when he clicks on help.
Context-sensitive Help Using Oracle Application Framework
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Node 2: Helps user to understand and complete the most common tasks in the application.
Context-sensitive Help Using Oracle Application Framework
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Node 3: Click the node to view all the help topics.
Context-sensitive Help Using Oracle Application Framework
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User can select any topic and click either See It!, Try It! or Do It!
Context-sensitive Help for PeopleSoft Time & Labor
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Implementation Effort
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The total effort for UPK implementation (105 topics) for a
custom Oracle application at Stanford was 15 weeks
The total effort for UPK implementation (15 topics) for
PeopleSoft Time & Labor was 6 weeks
Feedback from End Users
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“Navigation in Help is easy with forward and back buttons” “I like being able to learn at my own pace” “I like that I can go back and re-read a topic” “I like being able to view all the Help topics in one place” “I love the fact that Help has different modalities”
Benefits to Stanford
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Training cost is reduced More than 400 users have easy access to training help for
the custom application More than 10,000 users have easy access to training help
for PeopleSoft Time & Labor Classroom training is drastically reduced, thereby
improving employee productivity End users can learn on their own pace and test their skills
online
Contact Us
Estuate, Inc.
1183 Bordeaux Drive, Suite 4
Sunnyvale, CA 94089
408-400-0680
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Questions
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