UY BAN NHAN DAN

CQNG HOA XA IIQI CHO NGHIA MT NAM TINH GIA LAI

Di)c 14p - Ty. do - 1-1#11h pink

SO: 341 /QD-UBND

Gia Lai, ngay A4 thong 3 nom 2018

QUYET -DINH Ve vqc ban hanh quy tiep ding dan Tru tiep cong din tinh Gia Lai

CHU TICH (1Y BAN NHAN DAN TiNH

Can co. Lulat To chirc chinh guyesn dia phu.ang nom 2015; Can cir Lulat Khieu nai nom 2011; Luat To coo nom 2011; Can cir Lu4t Tiep cong dan nom 2013; Can, cir Nghi dinh 64/2014/ND-CP ngay 26/6/2014 dm Chinh phil quy

dinh chi tiet thi hanh mOt so dieu cila LuaI Tie') cong dan; Can cir Quyet dinh so 405/QD-UBND ngay 02/7/2014 dm UBT4D tinh ve

viec thanh 14p Trp so tiep ding dan va Ban Tie!) cong dan tinh; Xet de nghi cua Chanh Van pilot-1g Uy ban nhan dan tinh,

QUYET DINH:

Dieu I. Ban hanh kern theo Quyet dinh nay la NOi quy tiep cong dan tai Tru sa tiep cong dan tinh Gia Lai (co Ni'O quy kern theo).

Dieu 2. Chanh Van phong Uy ban nhan dan tinh, Trtrang Ban Tiep cong dan tinh, Thu tmang cac SO, ban, nganh tinh; Chu tich Uy ban nhan dan cac huyen, thi xa, thanh pho; cac to chi:re, ca nhan co lien quan va cac cong dan den khieu nai, to coo, kien n.ghi, phan anh tai Try sa tiep cong dan tinh chiu trach nhi'em thi hanh Quyet dinh nay.

Quy& dinh nay có hieu 111c thi hanh ke tir ngay 14./

Noi - Nhtr Dieu 2; - TT Tinh C.iy; TT HDND tinh; - Doan DBQH tinh; - Chu tick cac PCT UBND tinh;

Cac VP: Tinh Ciy, Doan DBQH HDND tinh: - UBKT Tinh tay; - Ban NiO chinh Tinh ity;

Cting an tinh; - CVP, PCVP UBND tinh; - Niern yet tai Try sO•TCD tinh; - C6ng thong tin dien tic tinh; - Luu: VT, NC, TTTH, BTCD.

UY BAN NHAN DAN LONG HOA XA HOI CHU NGHIA VICT NAM TINH GIA LAI Hoc lap - Tu. do - Hanh phut

NOI QUY TIEP CONG DAN TAI TRI) SO TIEP CONG DAN TiNH GIA LAI

(Ban hanh kern theo Quyk clinh sallol/QD-UBND ngay, /3/2018

ctia Chu tich UBND tinh)

Dieu 1. Quyen va nghia vu cua cong din den khieu nai, to cao, pilau anh, kien nghi

1. Xuat trinh giay t& tUy than, giay uy quyen (neu co) nhu: giay Chimg minh nhan dan hoac giay to di)/ than khac do co quan Nha ntrOc có tham quyen cap.

2. Co thai dO dung MI:1'C, ton trong, tuan th6 str htrang dan dia can bO, cong chuc tai Try soy tiep cong dan trong viec clang 14 va thirc hien quyen khieu nai, to cao, phan anh, kien nghi.

3. Cong dan den khieu nai, to cao, phan anh, kien nghi phai trinh bay trung thyc six viec, not rOyeu cau, cung cap thong tin, tai lieu lien quan den nOi dung khieu nai, to cao, kien nghi, phan anh.

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4. Cong dan khong &roc dyng quyen khieu nai, t cao, kien nghi, phan anh de xuyen tac, vu khong, kith dOng gay mat trat tir truOc va trong Try so tiep cong dan hoac có hanh dOng xam hai, xuc pham, can tro. can 13O tiep cong dan lam nhiem vu va cac hoat dOng dia co quan, to chat tham gia tiep cong dan.

5. Trtrong hop co nhieu nguOi ding khieu nai, to cao, kien nghi, phan anh ye mot not dung (tir 05 ngtrai tra len) thi phai cu ngual dai dien de trinh bay not dung khieu nai, to cao, kien nghi, phan anh.

6. Khong &roc ty ji quay phim, chyp anh, ghi am khi chtra co sir d6ng )"/ cua chu tri buoi tiep cong dan, can bO tiep cong dan tai Try so tiep cong dan tinh.

7. KhOng &roc mang cac vat lieu de chay, no, vu khi, chat dOc hai, hung khi hay sUc vat vao Try so. tiep cong dan. ari cap, tai xach, vat dyng ca nhan vao dung nai quy Binh va tir quail 13", tien, cac to trang va cac giay to ca nhan có gia tri kha.c.

8. Giix gin trat tir, ve sinh chung, dam bao m5/ quan trtrac va trong khuon vien Try s& tiep cong dan. Khong dupe tir y di chuyen hoac lam hu hOng tai san cua Try s& tiep cong dan.

9. Het gia lam viec, mpi cong dan phai ra khoi Try so. tiep cong dan, khong dupe ltxu lai duOi bat kSt hinh thirc nao.

10. Cac to chdc, ca nhan den Try sa tiep cong dan phai chap hanh nghiem chinh nhang quy dinh cua phap luat va thtrc hien nghiem tut Noi quy nay. Neu vi

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pham thi tit)/ theo tinh chit, mirc d6 vi pham ma bi hanh chinh hoac truy cuu trach nhiem hinh sir theo quy dinh cua phap luat.

11. Thkrc hien quyen va nghia vu cua ngtr6i khieu nai, to cao, kien nghi, phan anh theo quy dinh cua phap luat.

Dieu 2. Quyen Nth nghia vu cua can b0, cong chirc lam nhi01 vu tiep cong dan

1. Khi tiep cong dan, ngtrgi tiep cong dan phai chip hanh nhCrng quy dinh cua ca quan, dan vi chit quan ve trang phvc, the cong chirc.

2. Dugc quyen yeu cau ngtroi den khieu nai, to cao, kien nghi, phan anh xuAt trinh giiy t6 tit)/ than, giay uy quyen (trueng hop dugc Cly quyen); yeu cau cung cap thong tin, tai lieu can thiet cho viec tiep nhan, thp 1S, vu viec.

,3. Co thai d6 dUng mix, ton trong cong dan, ring nghe, tiep nhan don khieu nai, to cao, kien nghi, phan anh hoac ghi chep day du, chinh xac ngi dung ma ngugi den khieu nai, to cao, kien nghi, phan anh trinh bay.

4. Giai thich, hugng dan cho ,ngueri den khieu nai, to cao, kien nghi, phan anh chap hanh chit twang, dung 16i, chinh sach, phap luat,,ket luan, quyet dinh giai, quyet da c6 hieu lkrc phap luat cua co quan co tham quyen; hugng ngueli khieu nai, to cao, kien nghi, phan anh den dimg ca quan, to chirc c6 thim quyen giai quyet.

5. GiCr bi mat 119 ten, dia chi, but tich va nh&ng thong tin ca nhan khac cua ngugi to cao khi ngueri to cao yeu cau.

6. Yeu cau ngugi vi pham N6i quy tiep cong dan chim dirt hanh vi vi pham, trong trugng hop can thiet, lap bien ban ve viec vi pham va yeu cau co. quan chirc nang xix 1y theo quy dinh cua phap luat.

Dieu 3. Cac trui:eng hcp tir ch6i tiep cong dan

1. ,Cong dan trong tinh trang khong lam chit duos shanh vi cua minh do dUng chat kich thich, ngtroi da dugc ca quan c6 tham quyen xac dinh mac berth tam than hoac mot so benh khac dan toi mat hoac flan the nang lkrc hanh vi dan skr theo quy dinh cua phap luat.

2. Cong dan khieu nai, to cao, kien nghi, phan anh ve vu viec da 4iai quyet dUng chinh sach, phap luat, dugc ca quan nha nugc c6 thim quyen kiem tra, ra soar va da thong bao cham dirt giai quyet bang van ban nhung van c6 tinh khieu nai, to cao, kien nghi, phan anh keo dai.

3. Ngueri khieu nai, to cao, kien nghi, phan anh ve vu viec da dugc tiep, giai thich, htrang dan hoac da c6 van ban chuyen den co•quan c6 tham quyen giai quyet; da c6 van ban giao cac ca quan chuyen mon va dang trong thai gian xem xet,

theo quy dinh.

4. Ngtrai c6 hanh vi de d9a, mac pham ca quan, to chirc, ngueri tiep cong dan, ngueri thi hanh cong vu; co hanh vi can tra' nguai thi hanh cong hoac c6 hanh vi khac vi pham N6i quy tiep cong dan.

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5. Lgi dung guyen ty do dan chu, ty do tin ngtrang de loi keo, xui giyc, kich Ong nguiyi khac Wham gay rai, xuyen Lac, not xdu cideng 161, chu truang, chinh sach cua Hang, phap luat cua Nha nuck, quyen va Igi ich hop phap cua to chdc, ca nhan.

7. NhCing tris6ng hop khac theo quy dinh cua phap luat.

Dieu 4. Xii Iy vi pham

1. NhCrng nguoi vi pham N6i quy tiep cong dan va c6 cac vi pham phap luat khac tai Try s& tiep cong dan thi tUy tUng trueng hop bi bu6c r6i khoi Try ser tiep cong dan hoac xf,r ly theo quy dinh cua phap luat.

2. Cong an tinh c6 trach nhiem chi dao cac don vi chdc nang b6 tri lyc lugng lam nhiem vu bao dam trat ty, an toan vao cac ngay tiep cong dan dinh ky cua lanh dao tinh; co bier phap kip thoi nhang ngu6i c6 hanh vi vi pham phap luat, vi pham N6i quy tiep cong dan, gay roi ,trat ty, xtic pham danh dy, nhan pham can b6, cong chdc nhiem vu tai Try so' tiep cong dan; xam pham tai san cua Nha nuck, ca nhan.

Dieu 5. Thal gian va Itch tiep cong dan tai Try so. Tiep cong dan tinh

1. Tiep cong dan thubng xuyen cua Ban tiep cong dan tinh vao cac ngay lam viec trong tuan:

- Sang td: 7 gio. 30 phut den 10 gio. 30 phUt.

- Chieu td: 13 gi6 30 phut den 16 gi6 30 phUt.

2. Tiep cong dan dinh ky cua lanh ciao tinh

- Lanh dao tinh tiep cOng dan dinh kS/ vao ngay 15 hang thang (neu trUng vao ngay nghi thi tiep cong dan vao ngay lam viec lien ke).

+ Sang td: 8 gier 00 phut den 11 gio• 00 Oat.

+ Chieu tic 13 gi6 30 phUt den 17 gi6 00 phUt.

- Lich tiep cong dan dinh kSi cua lanh dao tinh niem yet tai Try s& tiep cong dan tinh, thong bac) tren .,phdang tin thong tin dai chUng, clang tren cong thong tin dien cua Doan Dai bleu Quoc H6i dong nhan dan tinh va UBND tinh.

3. Tiep cOng dar • I xuat doi v6i nhirrig vu viec phdc tap, cap thiet do lanh dao tinh guyet dinh./

CHU TICII

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