已导入　International Journal of Hospital Management

2004年V.23, No.5 Title: Literature in strategic management in the hospitality industry—2003 Review PaperAuthor: Michael D. OlsenAbstract: This literature review of the research in strategic management in the hospitality industry covers the 2 year period of 2002-2003. Using a contingency model framework for the analysis the research reported in refereed journals in the field of hospitality is reported. Additionally, research that considered the context of the hospitality industry but published in non-hospitality refereed journals was also included. Key issues and needs in the area are provided at the conclusion.Keywords: Strategic management, Hospitality industry, Environmental scanning,

Strategy choice, Strategy implementation, Resource-based view, Core competencies, Resource allocationResource: V.23(2004), No.5, P411-424ISSN: 0278-4319

Title: Hospitality and tourism marketing: recent developments in research and future directionsAuthors: Haemoon Oh, Byeong-Yong Kim, Hee-Hye ShinAbstract: This study reviews marketing research published in selected hospitality and tourism journals for the period of 2002-2003. The review includes summaries of research topics, industry applications, and methods of study design and data analyses. Significant topical research trends are identified and discussed to raise issues for future research. Included also are the industry-specific current trends and issues that dictate immediate research attention. The gaps between hospitality and tourism marketing research and industry’s research needs are addressed to encourage additional research on neglected topics. The study concludes with general suggestions for future hospitality and tourism marketing research.Keywords: Hospitality and tourism, Marketing research, Review of developments, Future research directionsResource: V.23(2004), No.5, P425-448ISSN: 0278-4319

Title: Consumer behavior research in hospitality and tourism journalsAuthor: Anna S. MattilaAbstract: In this review, I identify key trends and “camp” in consumer behavior research in the field of hospital and tourism research based on a through analysis of articles published in 2003. I also highlight some challenges faced by our discipline in terms of theory development and methodological issues.Keywords: Consumer behavior, Theory testing, Methodology, Post-modernismResource: V. 23(2004), No.5, P449-457

ISSN: 0278-4319

Title: Significant developments and emerging issues in human resource managementAuthors: Rosemary Lucas, Margaret DeeryAbstract: A review of over 100 papers concerned with human resource management (HRM) in five leading hospitality journals during 2002 and 2003, finds that the research agenda mirrors what is seen in mainstream HR research and theory, focusing around general HRM, employee resourcing, employee development and employee relations. Given that some mainstream HR academics have ‘highjacked’ topics such as emotional labour, emotional intelligence and HRM in service work as new and innovative, hospitality researchers need to reclaim their territory, push forward the boundaries of theory making and propose theory that is hospitality specific, relevant and useful.Keywords: Human resource management, Hospitality and tourism management, Current research, Academic journalsResource: V. 23(2004), No.5, P459-472ISSN: 0278-4319

Title: Research on information technology in the hospitality industryAuthors: Peter O’Connor, Jamie MurphyAbstract: This paper reviews recent research on information technology in the hospitality industry. The analysis revealed three broad research areas: the Internet’s effects on distributions; on pricing; and on consumer interactions. Similar to aftermath of the dot com boom, the hospitality industry is realizing that the information technology has unintended effects and prognosticators are often wrong. While the reviewed articles provide sound advice for hospitality operators and a rich stream of future research for academic, poor rigor and a lack of relevance throughout the reviewed journals underscore a worrying trend in hospitality research.Keywords: Information technology, Hospitality, Distribution, Internet, E-commerceResource: V. 23(2004), No.5, P473-484ISSN: 0278-4319

Title: Hotel controllers in the 21st century – a Hong Kong perspective on desired attributesAuthor: D. A. GibsonAbstract: This empirical study carried out in Hong Kong set out to discover how aware are practicing on-property hotel controllers (OPHCs) and hospitality management graduates of desired attributes for the job of a hotel financial controller. It identified profiles of 21st century OPHCs ‘printed’ by practicing OPHCs (practitioners) and matched these with profiles from recruitment specialists (recruiters) and studies reported in the literature on unit controllers in business generally and hotels specifically. The approach to the research, consisted of a quantitative analysis of secondary data that identified interviewees (practitioners, graduates and recruiters) and themes that sere then investigated in primary data

collection by qualitative methods (content analysis of discourse). The study found that graduates needed to better inform themselves of desired attributes (qualifications, skills and personality). However, practitioners and recruiters formed a consensus on profiles, both perceiving a distinction in profile between OPHCs in ‘international’ type hotels and ‘other’ types of hotel. Perceived attributes of OPHCs in ‘international’ hotels showed many similarities with their counterparts in business generally.Keywords: Hong Kong, Hotels, Financial controllers, Hospitality academic

programme graduates, Discourse analysis, Job attributesResource: V. 23(2004), No.5, P485-503ISSN: 0278-4319

Title: The impact of gasoline price fluctuations on lodging demand for US brand hotelsAuthors: Kate Walsh, Cathy A. Enz, Linda CaninaAbstract: Analyzing US brand hotels, over a 13-year period, this study provides empirical evidence of a significant negative relationship between gasoline process and demand for certain lodging products, controlling for economic factors (i. e. gross domestic product and population density). Applying principles from microeconomic demand theory to the literatures on gasoline price elasticities, consumer demographics and lodging demand, a set of hypotheses were devised to test the relationship between gasoline prices and lodging demand for specific hotel locations and price segments. Using fixed effects models, the results reveal that lodging demand decreases as gasoline prices rise in all segments except upper-upscale and all locations except urban areas. Hotels in midscale without food and beverage and economy market segments, in resort, suburban and highway locations, exhibit the greatest association between gasoline price shifts and demand. Implications of these findings are discussed for both hospitality research and practice.Keywords: Gasoline prices, Consumption and lodging demandResource: V. 23(2004), No.5, P504-521ISSN: 0278-4319

Title: Ethics, trust and expectations regarding the treatment of disabled staff within a tourism/hospitality industry contextAuthor: Glenn F. RossAbstract: Whilst it has long been recognized that disabled employees can be the recipients of discrimination in the workplace, occasioned by many factors including physical appearance, relatively little is known regarding the ethical conceptualizations, trust responses and also problem-solving architecture that potential employees bring to such contexts, particularly in service industries such as tourism/hospitality. This study has examined discrimination shown to a disabled hospitality industry employee within an ethical framework, investigating personal ethical beliefs, individual ethical influences upon behaviour and also perceived management problem-solving response influences in the face of disability discrimination. The study has been conducted among a sample of university

management students in a major Australian tourism destination, many of whom on graduation would seek employment within the tourism/hospitality industry. Three personal ethical belief types were identified: equity or procedural justice, competence and integrity, with both competence and integrity ethics being regarded as of higher value than equity. Major individual ethical influences included one’s own values and also those of the ambient society: the most highly rated perceived management response involved the protection of company image whereas the least expected involved a management perspective focusing on justice of all people involved in the ethical dilemma. The competence ethical belief was found to predict the individual who would be influenced by a legal perspective: the justice for all management perspective was employed as a measure of respondent trust in management, with analyses revealing that the competence ethical belie the career and societal influences and also gender being found associated with lower levels of trust in management’s willingness to respond to disability discrimination in a just manner. The protection of company image as a management response, employed as a measure of mistrust, was associated with integrity personal ethical values, and also with career, societal and own ethical influences upon response to an incident of disability discrimination. Implications for future research in this domain together with implications for the tourism/hospitality industry are examined.Keywords: Disabled employees, Discrimination, Ethical values, Trust, Tourism/hospitality managementResource: V. 23(2004), No.5, P523-544ISSN: 0278-4319

Title: Experimental study of suppressing cooking oil fire with water mist using a cone calorimeterAuthors: J. Qin, B. Yao, W. K. ChowAbstract: Cooking oil fires in kitchens are difficult to extinguish as they are easy to re-ignite. Such kind of fires are different from the conventional flammable liquid fuel fires and have been classified into a new fire class,i. e. Class F, by some international recognized standard institutions such as National Fire Protection Association. Water mist fire suppression systems are proposed to suppress kitchen fires. In this paper, results in small-scale experiments using cone calorimeter on suppressing cooking oil fires with water mist will be reported. It is observed that good design of the system can suppress peanut oil fire effectively. There might be adverse effects on enhancing the combustion, producing more carbon monoxide and giving out more dark smoke for improper design.Keywords: Water mist, Cooking oil fire, Suppression, Cone calorimeter, High flashpointResource: V. 23(2004), No.5, P545-568ISSN: 0278-4319