partners in value generation TM

Make more calls. Which customers are ready to buy today?Who’s not ready?Who’s overdue for a call? Who do you call NOW?

With Valgen’s cƒtime predictive analytics solution for customer retention. Designed with salespeople, for salespeople.

Call at the right time. Meet your customer’s needs so well, they may think your company has uncanny but fabulous intuition. See the results in customer retention and loyalty.

No magic to it. You have the power of Valgen’s predictive analytics for sales.

www.valgen.com

What if your sales force knew the best time to contactcustomers for sales?

Now they can. No guessing.

cƒMAX

Real-time decision tools for the sales force cƒgrow: Get the 2nd order. Establish buying cycle for new customers. cƒtime: Call at the right time. Manage purchase timing for active customers. cƒsell: Upsell and cross-sell. Increase penetration of product and service categories. cƒcare: Prioritize carefully. Nurture high potential customers with hi-touch engagement.

Use for established customers. Tells you when to call customers precisely at the most opportune time when the customer is ready to order. Helps you manage purchase timing, to drive customer touches based on predicted buying cycle.

Problem: Reps actively work select accounts, but remaining accounts are left untouched and typically fade away. These accounts could be producing profitable sales.

Solution: Algorithms predict next purchase date and trigger call to action, to ensure all accounts are worked relative to their buying cycle.

Value: Gain incremental revenue, reduce expected losses, strengthen relationships. Streamline customer contact plan across all reps for operational efficiency. Optimize spend on Sales vs. Marketing efforts.

PRODUCTIVITY SUITEProfitable patterns are hidden in your sales data ...

Case Study ResultsFortune 500 business-to-business retailer rolled out the timing model across seven business segments and 2,000 account managers over a four-year period as part of their internal CRM system.

Result: Actual incremental sales of $120M were generated during a phased rollout, with $150M projected annually. This represented an approximate 15% sales increase from a highly vulnerable customer base.

Find out what a 15% increase in sales would do for you.

cƒtime

cƒtime cƒtime/liteCRM Systems Salesforce.com & Native to AppExchange other CRM systems only on salesforce.comDeployment Time Up to 6 weeks Immediate sign-up on AppExchangeSales Force Size More than 250 users Up to 250 users Model Type Custom predictive Proprietary model with model with enterprise- pre-built robust sales specific industry, pricing, variables variablesApplicable Use Good understanding Limited knowledge about about customer buying customer buying cycle cycle and greater need and need basic view into for predictive accuracy the buying cycle

Accounts tab with time-sensitive filters

Get at-a-glance current status with Timing Status reports

Contact Tracking & Timing Status drilldowns from the Account Detail page

Colored indicators make it easy to manage purchase timing.

Current and predicted purchase timing info is available at the sales rep’s fingertips from the Accounts tab. When a user clicks into Accounts, he is given a drop-down menu (shown at right) with time-sensitive filters.

To make things as intuitive as possible, cƒtime uses a four-colored spectrum to show timing status. For instance, MissedTiming is shown with an orange or red light. AccountstoMonitorare shown with a green light. And so on.

When sales rep users click onto a customer account, they get basic information and details about the account like revenue, industry and more. In the screen at bottom right, we see this customer was a good one ... but they haven’t ordered recently. Are they just slowing down? Or maybe they’re moving their business to a competitor.

Here, Contact Tracking tells us how many days it’s been since last purchase, and whether or not the sales rep spoke to the customer after their predicted buying date kicked in. This example screen tells a sales rep to call this customer now. The next order was predicted to occur Aug. 12. This company could potentially lose a sale unless the customer is called immediately.

Time flies, doesn’t it? With cƒtime, you can avoid time lapses like these that can jeopardize sales relationships.

... once hidden patterns are found, solution delivers action recommendations to sales force and sales managers.

cƒtime’s action recommendations:

Monitor Contact Now Recover Stop LossCustomer is active.

Proactively review account, strategize growth.

Customer ready to buy. Get the order.

Customer should have ordered. Re-establish buying cycle.

Customer nearly lost. Evaluate and migrate from portfolio.

Discover how our solutionscan work for you.

Contactsales@valgen.com

(847) 637-0359

Visit www.valgen.com/cftime.html

“It’s amazing how accurate the predictions are. It gives us a lot of confidence to approach customers and be proactive – that’s dollars begging to be taken.”

- Director of Sales, Fortune 500 Advanced Technologies Group

Reporting for four levelsSales Reps see information about only their own customers

Sales Managers see information for all of their sales staff

Directors see sales team results and comparisons

Enterprise provides company-wide summaries for VP and above

For more screen captures of reports, visit www.valgen.com/cftime.html

Data you won’t get anywhere elseIncremental Revenue Generated due to actions taken as result of cƒtime recommendations.

Comparison to Peer Groups for coaching and mentoring, leading to improved results.

Identify Vulnerable Customers before you lose substantial revenue.

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Track the value of each timing status so you can prioritize for best yield.

Flag rapidly changing customer behavior for immediate follow-up. Arrest the decline.

cƒtimeconfigurabledashboard

partners in value generation TM