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Van Moeten naar Willen !!!

VeReFi

Zomermarkt

2019

Jeroen Breen, partner CPI Risk, Finance & Governance

26 juni 2019 - Ede

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Agenda

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● Kennismaking / Wie zijn jullie?

● CPI Risk, Finance & Governance

● Inleiding / aanleiding Hearts & Minds

● Correlatie Hearts & Minds en Sociale Zekerheid

● Achtergrond Hearts & Minds

● Herkenbare (?) voorbeelden

● Van extrinsieke motivatie naar intrinsieke motivatie

● Van intrinsieke motivatie naar lager ziekteverzuim

● Slotwoord

Kennismaking

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Wie zijn jullie?

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Wie zijn jullie? (2)

● Verzekeraar

● Bedrijf / onderneming

● Arbodienst

● Overheid

● Onderwijs

● Toezichthouder

● Intermediair / Volmacht

● Zelfstandige

● Overig

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Meet CPI

● Founded in 2005, CPI offers a new vision on risk, finance and governance;

● Successful challenger of the Big 3 and Big 4 professional services firms;

● Well respected partner of clients in the corporate and financial industry;

● Over 400 highly experienced professionals.

● Why clients choose CPI: − Highly experienced professionals (line management &

advisory); − Flexibility; − Honest pricing; − Independent thought leader.

● Headquartered in the Netherlands, presence in Asia (with offices in Singapore, Hong Kong and Shanghai) and partnerships in the USA.

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CPI’s visie en propositie 8

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4.

Piper Alpha – 6 juli 1988

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Shell

Top performance needs both Hearts

& Minds

NS: significante ontwikkeling in integriteit, risk en compliance 12

In a letter of the Minister of Finance, he mentions that the NS reached its goals (improving integrity throughout the organization) by using the Hearts & Minds methodology, with the result that “.. employees start showing desired behavior with insight and enthusiasm (hearts and minds)“

75% van het verzuim is NIET-medisch

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Medisch

25%

Werk

25%

Privé

25%

Heart & Minds

25%

Werknemer

30% productiviteitsverlies

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● PROF DR HEIKE BRUCH VAN ST GALLEN UNI (SUISSE) HEEFT

ONDERZOCHT EN GECONCLUDEERD DAT ER 30%

PRODUCTIVITEITSVERLIES IS BIJ 'NIET-GEZONDE"

ORGANISATIES.

Andere voorbeelden

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Voorbeeld: Brabants Dagblad – 26 juni 2019

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The Golden Circle: Simon Sinek

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Hearts and Minds: van “I have to” naar “I want to” ! 18

Strategy support and alignment Intrinsically motivated employees,

able to speak up and challenge Client centricity and improved client trust Integrated approach (strategy, processes and people) Process optimisation and effectiveness Ownership, accountability and results

Diagnostic tool Understanding Your Culture

Proven Hearts & Minds Methodology

Transition Getting the company from A to B

Results

Intervention Toolbase

Prof. Reason: Gedrag ontstaat door context

- Prof. Reason: "You cannot change the human

condition, but you can change the conditions

in which humans work“

- Hearts & Minds identifies 24 context factors,

that greatly influence the working conditions

- Each context factor can be mapped on the

maturity ladder. This provides a model to:

• measure behavioural maturity

• define ambition levels regarding

behavioural maturity

• design interventions to go from “I have to”

towards “I want to”.

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The smell of the place

Changing the context

● The Smell of the Place - Fantastic Talk on Culture by Prof. Sumantra Ghoshal

● https://www.youtube.com/watch?v=YgrD7yJwxAM&feature=youtu.be

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Meten en vaststellen ambitie

First measurement

Next measurement

The UYC tool can be used to measure growth in behavioural maturity

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De ‘intrinsiek gemotiveerde werknemer’ is:

• Gedreven,

• voelt zich persoonlijk betrokken en verantwoordelijk,

• toont initiatief en

• voert zijn/haar werk integer uit, omdat hij/zij hiervan de waarde inziet voor de organisatie en hier persoonlijke voldoening uit krijgt

GENERATIVE Personal involvement by all,

intrinsically motivated behaviour from the heart

PATHOLOGICAL There is no will to change, resistance or

negligence

REACTIVE Little willingness to change,

ad hoc, not structured, after triggers.

CALCULATIVE Minimal structures in place, ‘have to’ instead of ‘want to’

PROACTIVE Willingness to change,

continuous (proactive) improvement

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Understanding Your Culture - Oefening

1. Luister naar de drie stories 2. Na iedere verhaal is er een korte pauze 3. Na de pauze word je gevraagd welk beeld

of gevoel deze story bij jouw oproept denkend aan de maturity ladder.

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Hoe meet je cultuur? Je eerste gevoel?

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Tot slot gedrag is moeilijk te veranderen, tenzij......

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Filpmje – The Piano stairs

https://www.youtube.com/watch?v=VMv5hrH33UY

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Dank voor jullie

aandacht!

Zijn er nog vragen?