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Verbal Communication Skills

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Name and Department

Name one thing that most people dont

know about you

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Objectives

Define and understand communication and thecommunication process

List and overcome the filters/barriers in a

communication process

Tips to improve verbal and non verbal communication

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What are the most common ways

we communicate?

Written Word

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What is Communication?

Communication is the transmission of an idea or feeling so that the

sender and receiver share the same understanding.

Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to

anothers and arrive intact, complete, and coherent.

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The Communication Process

SENDER(encodes)

RECEIVER(decodes)

Barrier

Barrier

Medium

Feedback/Response

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Pass the Message

Divide the class into two teams

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Pass the Message

In your teams identify the factors that

hindered and/or facilitated communication

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All communication methods are important, but our

emphasis will be upon the spoken word... since

70 % or all our communication efforts are:

misunderstood, misinterpreted, rejected, disliked, distorted, ornot heard (in the same language, same culture)!

Spoken Words

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Barriers to communication

Noise

Inappropriate medium

Assumptions/Misconceptions

Emotions

Language differences

Cultural differences

Poor listening skills

Use of jargon Distractions

http://images.google.com/imgres?imgurl=http://www.aperfectworld.org/clipart/communications/transmitter.gif&imgrefurl=http://www.aperfectworld.org/communications.htm&h=184&w=158&sz=10&tbnid=0fM59eH1DFUJ:&tbnh=96&tbnw=82&hl=en&start=8&prev=/images?q=transmitter&hl=en&lr=&sa=N

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Features of Effective Communication

Active Listening

Eye contact

Simple language

Posture

Body Language

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Components of Communication

Verbal Communication

Vocal communication

Non-verbal communication

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Tools in Communication

Face to Face

Body

Language

55%

Words

7%

Tone of

Voice

38%

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Communication As An EntireBehavioural Process

Habits

Mannerisms

Appearance

Etiquette

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Lets Play . . .TABOO!!!

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Communication Involves Three

Components

Verbal Messages - the words we choose

Paraverbal Messages - how we say the

words

Nonverbal Messages - our body language

These Three Components Are Used To

Send Clear, Concise Messages

Receive and Correctly UnderstandMessages Sent to Us

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Paraverbal Messages

Paraverbal communication refers to the

messages that we transmit through the

tone, pitch, and pacing of our voices.

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Nonverbal Messages

Nonverbal messages are the primary way

that we communicate emotions

Facial Expression

Postures and Gestures

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Effective Verbal Messages

Are brief, succinct, and organized

Are free of jargon

Do not create resistance in the listener

SENDING MESSAGES

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Communication GoalsTo change

behavior

To get action

To ensure

understandingTo persuade

To get andgive

Information

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Improving Communication

Dont use cliches

Brevity

Sincerity

Dont praise yourselfAvoid argument

Be tactful

Silence

Enunciation

Clear, loud, syllables. Flexibility of tone

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Practice

For distinct enunciation, every word, everysyllable, every sound, must be given it proper

form and value.

Think of the mouth chamber as a mold, in

which the correct form is given to every sound. Move your lips more noticeably

The teeth should never be kept closed in

speech.

Through practices, we can learn to speakmore rapidly, but still with perfect distinctness

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Effective Communication

Good use of Englishavoid errors

Improved vocabularyoverlook v oversee

Avoid old phrases

Use humour

Improve clarity of voicepractice

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There are three basic communication styles:

Aggressive

Passive

Assertive

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A COMPARISON OF VARIOUS COMMUNICATIONSTYLES

PASSIVE ASSERTIVE AGGRESSIVE

Definition

Communication stylein which you put therights of othersbefore your own ,minimizing your ownself worth

Communication style inwhich you stand up for

your rights whilemaintaining respect forthe right of others.

Communication style which you stand up f

your right but youviolate the right ofother.

Implicationsto others

My feelings are notimportant.

I dont matter

I think Im inferior

We are both important

We both matter

I think we are equal.

Your feelings are notimportant.

You dont matter

I think Im superior

VerbalStyles

Apologetic

Overly soft ortentative voice

I statements

Firm voice

You statements

Loud voice.

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Non VerbalStyles

Looking down

or awayStoopedposture,excessive headnodding

Looking direct

Relaxed posture,smooth andrelaxedmovements.

Staring, narrow

eyesTense, clenchedfists, rigidposture, pointingfingers

PotentialConsequences

Lowered selfesteem.

Anger at self

False feelingsof inferiority

Disrespectfrom other

Pitied byothers

Higher selfesteem

Self respect

Respect fromothers

Respect ofothers.

Anger fromothers

Lowered selfesteem

Disrespect fromothers

Feared byothers.

A COMPARISON OF VARIOUS COMMUNICATIONSTYLES