virtual techdays india │ 18-20 august 2010 technology & the retail industry siju narayan │...

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virtual techdays INDIA 18-20 august 2010 TECHNOLOGY & THE RETAIL INDUSTRY Siju NarayanRetail Industry Lead, Microsoft India

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virtual techdaysINDIA │ 18-20 august 2010

TECHNOLOGY & THE RETAIL INDUSTRY

Siju Narayan│ Retail Industry Lead, Microsoft India

The Retail Industry – An Overview India Retail – Vital Statistics The Retail Value Chain

What’s on the CXO’s Mind? Top 5 Priorities Can Technology Enable Landing these priorities?

Microsoft’s Skin in the Game Solutions Execution

virtual techdaysINDIA │ 18-20 august 2010

S E S S I O N A G E N D A

Industry of Promise - Most Attractive Retail Destination1

3 Years of Turbulence India’s Retail Growth

virtual techdaysINDIA │ 18-20 august 2010

INDUSTRY OVERVIEW

+ Disposable Incomes+ Favourable Demographics+ Changing Lifestyles+ Growth of Middle Class + Urban & Rural Markets

-- Global Meltdown-- Credit Squeeze-- High Operating Costs-- Low Customer Confidence-- Lack of Trained Manpower-- High Rentals

1A T Kearney’s Global Retail Development Index (GRDI), 2009

virtual techdaysINDIA │ 18-20 august 2010

INDIA RETAIL – VITAL STATS

Apparel/Textiles38%

Food & Grocery12%Consumer Durables

9%

Footwear9%

Catering Services7%

Furnishings6%

Mobiles3%

Entertainment3%

Jewelry3%

Books, Music, Gifts3% Watches

3%

Pharmaceuticals2% Health & Beauty

1%

Quick Facts

Market Size $350 billion

Organized Retail Penetration

5% - 8%

Unorganized Retail Market

12 million “kiranas”

Growth Rate 15% - 20%

Contribution to GDP 14%

Retail Density 6%

Per Capita Retail Sales $379 p.a.

GDP Growth – strong growth despite global reset Demographics – One of the youngest and largest consumer markets in the

world Government Policies – encouraging inclusive growth; granting industry

status; GST Rural India – huge growth potential. 72.2% rural population Increased disposable incomes growth in consumption The infrastructure of roads & cold chains Increased spend on non-food and non-essential items

virtual techdaysINDIA │ 18-20 august 2010

FACTORS SHAPING THE INDUSTRY

The Global Slowdown2

virtual techdaysINDIA │ 18-20 august 2010

WHAT’S ON A RETAIL CEO’S MIND??

2Cartesian Economic Meltdown Survey, Dec 2008

Impact of the Global Slowdown

virtual techdaysINDIA │ 18-20 august 2010

WHAT’S ON A RETAIL CEO’S MIND??

Cost of Real Estate – Grounding!

virtual techdaysINDIA │ 18-20 august 2010

WHAT’S ON A RETAIL CEO’S MIND??

1. KPMG Analysis, “Indian Retail – Time to Change Lanes”, 20092. Jones Lang Lasalle Meghraj Report on India Retail, 2008

virtual techdaysINDIA │ 18-20 august 2010

HIS TOP PRIORITIES…

Priorities

Better Insights

into Business

Demand & Supply Chain

Efficiencies

Enhance Reach – Multiple Channels

Leverage IT Optimally

Cost Control

virtual techdaysINDIA │ 18-20 august 2010

THE TECHNOLOGY FOUNDATION NEEDED

To Land his Business Priorities

Standardized Infrastructure

Best of Breed Applications

Seamless Interoperability

Collaboration

Pay-As-You-Use

Enterprise Mobility

virtual techdaysINDIA │ 18-20 august 2010

MICROSOFT IS UNIQUELY POSITIONED

To Enable That Foundation For You

Supplier Warehouse Multi-channel

Retail Store

Call Center

Customer

HQ

B2B Customer

A Typical Retail Org.

virtual techdaysINDIA │ 18-20 august 2010

HOW DOES THE APPLICATION MAP LOOK LIKE?

Information Flow

Goods & Information Flow

LOB ERP WMS POS

DB DB DB DB

Messaging

Collaboration

MESSAGING

COLLABORATION

SFA

DB

CRM

DB

CRM

DB

CRM

DB

E-COM

DB

Supplier Warehouse Multi-channel

Retail Store

Call Center

Customer

HQ

B2B Customer

virtual techdaysINDIA │ 18-20 august 2010

HOW DOES THE APPLICATION MAP LOOK LIKE ON MICROSOFT STACK?

Information Flow

Goods & Information Flow

LOB AX AX LS Retail

DB SQL SQL SQL

Messaging

Collaboration

EXCHANGE 2010

MICROSOFT OFFICE SHAREPOINT SERVER 2010

MS CRM

SQL

MS CRM

SQL

MS CRM

SQL

MS CRM

SQL

CS2009

SQL

Supplier Warehouse Multi-channel

Retail Store

Call Center

Customer

HQ

B2B Customer

virtual techdaysINDIA │ 18-20 august 2010

STANDARDISATION = COST SAVINGS

8 LOB Scenarios

3 Applications

1 Platform

Cost

Productivity

virtual techdaysINDIA │ 18-20 august 2010

ONTO THE CLOUD

“The bottom line: Early adopters are finding serious benefits, meaning that cloud computing is real and warrants your scrutiny as a new set of platforms for business applications.”

“By 2012, 80% of Fortune 1000 enterprises will be using some cloud

computing services, 20% of businesses will own no IT assets.”

New Economics

Reduced Management

Redefining Productivity

virtual techdaysINDIA │ 18-20 august 2010

ONTO THE CLOUD

software as a service infrastructure as a service

platform as a service

consume it migrate to itbuild on it

“SaaS” “PaaS” “IaaS”

virtual techdaysINDIA │ 18-20 august 2010

ONTO THE CLOUD

software as a service

consume it

“SaaS”

virtual techdaysINDIA │ 18-20 august 2010

ONTO THE CLOUD

platform as a service

build on it

“PaaS”

virtual techdaysINDIA │ 18-20 august 2010

ONTO THE CLOUD

infrastructure as a service

migrate to it

“IaaS”

Workload Patterns Optimal for the Cloud

virtual techdaysINDIA │ 18-20 august 2010

THE TECHNOLOGY FOUNDATION NEEDED

To Land his Business Priorities

Standardized Infrastructure

Best of Breed Applications

Seamless Interoperability

Collaboration

Pay-As-You-Use

Enterprise Mobility

√√√√√

virtual techdaysINDIA │ 18-20 august 2010

IN A NUTSHELL….

India Retail• Exponential Growth• Role of Technology-acknowledged

Microsoft’s Role

• Enabling LOB Apps• Standardized Infrastructure• Largest Partner Ecosystem• Cloud Services

ADDRESSING A RETAIL CXO’S CONCERNS

PARTNERSHIP

virtual techdaysTHANKS│18-20 august 2010

[email protected]