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Flyt fokus i billedet ved at sætte musen på billedet og trække det rundt indenfor ZABBIXSNOW

From Monitoring to Incidents16th September 2017Riga , Latvia







Flyt fokus i billedet ved at sætte musen på billedet og trække det rundt indenfor INTRODUCTION

16th September 2017Riga , Latvia

Alternativt kan vælges én farve og dennes nuancer

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3. Skriv titel på præsentation

WHO ARE WE ?

Morten MoesgaardCertified Zabbix Specialist

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Michael AndersenServiceNow Specialist


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TV 2 DENMARK

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TV StationEstablished 19885 TV ChannelsOnline streaming and VOD serviceFunded by commercials and subscription services


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ZABBIX SPECS

1 Zabbix Server3 Zabbix Proxy600+ Mixed Virtual , physical, Synthetic hosts400+ items per sec15000+ Active triggers

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SERVICES

WebserversWeb CachesVideo EncodersExternal services Rancher (micro services)DatabasesAnd much more ..

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Flyt fokus i billedet ved at sætte musen på billedet og trække det rundt indenfor ZABBIXSNOW

Zabbix & ServiceNOW 16th September 2017Riga , Latvia


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ZABBIXSNOW IN SHORT:What is ZabbixSnow ?

Inhouse script developed by Morten MoesgaardBridge between Zabbix And ServiceNow

Reacts on Actions from ZabbixCreates incidents in ServiceNowSyncs hosts and triggers periodically ( Zabbix to ServiceNow )

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ZABBIXSNOW:Who is in control?

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ZABBIXSNOW:

Zabbix detects problems

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ZABBIXSNOW:

ServiceNow handles the communication and Incidents

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Flyt fokus i billedet ved at sætte musen på billedet og trække det rundt indenfor BENEFITS



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ZABBIXSNOW:

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ZABBIXSNOW:

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SERVICENOW

Adding valueReportingCollaboration

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ZABBIX

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Incentive for fine-tuning of triggersTemplates make incidents more consistent

Relevant consistent info via trigger description Runbooks via URL fieldTrigger name is descriptive

No more guesstimating downtime


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SUMMARY

Non-technical people get info in a non-technical wayBetter reports based on info given by ZabbixBetter pinpointing of reoccurring problemsBetter knowledge sharing (runbooks)Relevant triggers create incidents

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Flyt fokus i billedet ved at sætte musen på billedet og trække det rundt indenfor WHAT DID WE DO?



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ZABBIX

Action Based on

Host GroupTrigger severity

Curl command to ZabbixSNOW

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ZABBIXSNOW

Problem stateZabbixSnow evaluatesCollects info from ZabbixCollects info from ServiceNOWCompares infoCreates incident / updates incidentSets downtime start (on newly created incidents only)

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ZABBIXSNOW

OKZabbixSnow evaluates Information from ZabbixInformation from ServiceNOWAdds comment / info Sets downtime end

No database to keep track of states

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Flyt fokus i billedet ved at sætte musen på billedet og trække det rundt indenfor THE TECHNICAL PART

Aka the how16th September 2017Riga , Latvia


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ZABBIXSNOW

Written in OO PhpAlways loaded

ZabbixApi.phpSnowApi.php

Seperated files / Lazy loaded files Problem.phpOk.phpAddhosts.php

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ZABBIXSNOW

Problem.phpEverytime the Zabbix Action run Problem parameter

Collects info from Zabbix and ServiceNowEvaluates if it is a failed proxy triggerEvaluates if our limiter has gotten more than 60 triggers Denies when limiter is 60 (resets every 60 seconds)Creates incident in service now when no incident is activeAdds comment on existing incidents

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ZABBIXSNOW

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ZABBIXSNOW

OK.phpEverytime the Zabbix Action run OK parameter

Collects info from Zabbix and ServiceNowEvaluates if it is a failed proxy triggerAdds OK comment on existing incidentsAdds Downtime End

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ZABBIXSNOW

Addhosts.phpRun by CRON every 1 hour

Zabbix host to ServiceNow syncZabbix trigger to ServiceNow syncNew hosts addedNew trigger added

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ZABBIXSNOW

Addhosts.phpRun by CRON every 24 hour

Full syncSyncing

Zabbix triggers are connected to individual hostTriggers are identified in ServiceNowFind if Relation is therePrepare relations Reset all Hosts and triggersInsert active Hosts and triggers and set “True” in active in zabbix else set falseSet relations between host and triggers in ServiceNow

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