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Hng dn sdng hthng ghi mVoiceSoft

Thin Minh telecom 1

PhI. Gii thiu hthng VoicesoftII. Cc tnh nng chnh

III. Ci t hthng

1. Cu hnh my tnh yu cu2. Ci t v kt ni

Ci t phn cng

Ci t phn mm

IV. Ci t tnh nng ng nhp hthng

Chn ni lu trcc tp tin ghi m

To cc ti khon ng nhp vo hthng

Thit lp loi gi cn ghi m ( gi n, gi i, chai, khng ghi m )

Sdng chc nng popup

Cch thit lp thng tin cho tng knhV. Hot ng chng trnh qun l : Giao din chng trnh chnh v trng thi cc knh

ng nhp Ci t tnh nng phn mm

Ci t ghi m Qun l a cng Thit lp mt khu v quyn phn phi Cc ci t pht li files ghi m Lm thno n hthng ghi m FTP Backup Sxl c bit kim tra tp tin ghi m Monitor cc b Monitor qua mng (LAN\Internet)

Hthng POPUP Client information Gii thiu

Cch thit lp phin bn popup hot ng c lp

Cch thit lp phin bn popup hot ng trn LAN

Ci t hthng POPUP

Client management

Lch scuc gi n :

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Thin Minh telecom 2

I. Gii thiu hthng Voicesoft

Cm n qu khch la chn sn phm VoiceSoft ! Xin c khng dn sdngtrc khi ci t v sdng .

Hthng ghi in thoi VoiceSoft l mt cng cqun l hin i. n c thgim

st v qun l cuc gi i v gi n vi popup, qung l chi ph cuc gi vi PBX, ghim cuc gi , hp th thoai v nhiu chc nng khc. h thng ghi m in thoiVoiceSoft bao gm phn cng v phn mm i km, gm 2 phin bng phin bn chunVSP v phin bn cao cp VSG .

vi phin bng chun VSP :- Ghi m trn my nhnh v trung k.- Mn hnh hin thtrng thi thi gian thc- Thng k li cc cuc gi n, cuc goi i,- Thng k cuc gi khng trli ,- Popup cuc gi n,

- Tnh nng qun l kinh doanh, thi gian qun l di,

vi phin bng cao cp VSG :- C y cc tnh nng ca phin bng chun VSP- Htrtnh nng hp ththoai (Voice mail).

H thng Voicesoft ang dng vchng loi : dng hp ( Box ) sdng chun giaotip USB, v dng card h trchun PCI, hthng htrcu hnh tknh 1, knh 2,knh 4, knh 8, knh 16 ..

Hthng ghi m VoiceSoft c sdng rng ri trong lnh vc kinh doanh

qua in thoi, hthng nhn cng vn qua in thoi, cc hthng ng dynng, sl khiu ni bng in thoi, cc trung tm ti chnh v chng khon, vcc dch vgiao thng vn ti, v..v.

Cng ty chng ti gibn quyn sn phm, v l nh phn phi chnh thcsn phm Voicesoft vit nam, mi thc mc vsn phm xin vui lng lin hvichng ti c gii p tt nht,.qu khch c thtruy cp vo trang websitewww.tmt-vn.com, hoc gi cho chng ti theo s+84 8 35119567 c htrv tvn tt nht. chn thnh cm n.

THIEN MINH TELECOM CO., LTD Version 2.0.1

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Thin Minh telecom 3

II. Cc tnh nng chnh :

1, a ngn ng

HtrWindow2000/ NT/ XP/ 2003/ VISTA.

2, Ghi m

H thng c 3 chcm bin ghi m: kim sot in p, kim sot

phm, kim sot bng m thanh. thi gian ghi m c thc t tdo, c th

ghi li ti mt sthi gian nht nh, hoc ton mt ngy. C thlu trdliu ti

a trn 4 a, c thlu trn my ci t hoc lu trn a mng. Nu hthng

ca a cng by n sxa ni dung cnht hthng c thhot ng lin

tc.

3, Mn hnh thi gian thc

Giao din mn hnh chnh thhin trng thi thc ca cc dy ang kt ni,

Htrgim st qua mng Lan thi gian thc khi ghi m ( Hp ghi m chun USB

khng htr). m bo rng ngi sdng khng bi lm phin.

4, Caller ID

Hthng shin thsin thoi ca ngi gi n. thng tin ny kt hpvi ni dung ghi m ca cuc gi s to nn mt mt kho thng tin, n c th

c dung n trong tng lai.

5, Operation Log

Tnh nng ny ghi li tt ccc hot ng ca hthng. t c thbit

c hthng c sdng nhthno.

6, Unanswered Call

N shin thcc cuc gi khng trli, nu cuc gi n khng c ngi

trli hthng slu li cng cc thng tin nhsgi n, thi gian gi... gip

cho ngi sdng c thtm hiu thng tin khch hng gi n v gii quyt kp

thi.

7, Extension Record (*,#)

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Thin Minh telecom 4

Sau khi hthng ghi m c kt ni vi PBX, n sghi li nhng thng tin

cthca Extension v c thc Extension trong tnh trng khng ghi m. chc

nng Extension Record c thlm cho bn tit kim c nhiu chi ph.

8, Popup cuc gi nNu ngi dng mun sdng chc nng ny, ng dy in thoi phi

c tnh nng Caller ID (FSK / DTMF).

Hthng spopup sgi n ca khch hng ngi sdng c thbit

tnh trng ca khch hng.

9, qun l kinh doanh (POPUP)

Nu ngi dng mun sdng chc nng ny, ng dy in thoi phi

c tnh nng Caller ID (FSK / DTMF).

Hthng c thbt ln thng tin chi tit ca khch hng gi n nu bn thm cc thng tin khch hng v csdliu ca hthng .. N cng c th

ghi li a chca khch hng, sin thoi, hskinh doanh. do hthng

trthnh ngi htrkinh doanh ca bn.

10, Hot ng qua mng LAN/WAN

Nu bn ci t hthng trong PC vi LAN/WAN, bn c thtng tc vi

hthng tcc my tnh khc trong cng mng.

11, Sao lu bng FTP

Thng qua cc chc nng sao lu bng FTP, n c thsao lu cc tp tin

ghi m trc tip n my ch.

12, Tnh cc cuc gi (*,#)

N c thlm mt scc cuc gi nu bn kt ni vi PBX, v khng cn

phi mua phn mm tnh ph.

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Thin Minh telecom 5

III. Ci t hthng :

1. Cu hnh my tnh yu cu

Htrhiu hnh Window NT, Windows2000, Windows XP, Windows

Vista

CPU : tPentium 800Mhz / Althon 800Mhz c khe cm PCI hoc USB.

Bnh: t256 MB

a cng t 40G tr ln ( t l nn 1:4,140 gi/GB/knh , 5600

gi/40G/knh, 12000gi/80G/knh )

m bo sdng hthng ghi m tt, chng ti khuyn ngi sdng

lm mt sng dy kt ni PC vi t (mass) bo v. nu dng trong cc

ngnh cng nghip quan trng khc ( nhNgn hng, Cng an, i l bo him,

dch vng dy nng ), hy sdng my tnh cng nghip.

Ch : bi v thit bghi m in thoi hot ng trong mt thi gian di,

nn bn phi ci t trong CMOS v phn qun l in nng ca Windows v

hot ng ca CPU, a cng..v..vm bo hthng khng bgin on khi

hot ng v ath hiu sut tt nht

2. Ci t v kt ni

Ci t phn cng

Tt ngun PC Cm card VSP vo PC

Cm USB Key (i km sn phm)

Kt ni song song ng dy cn ghi m vo hthng.

Card 8 knh vi 4 ng kt ni,

mi ng chia thnh 2 port kt ni,

tng ng 2 chn gia l 1 knh,

2 chn ngoi cng l 1 knh. Tht

knh phn bnhhnh bn.

Card 16 knh vi 4 ng kt ni,

mi ng chia thnh 4 port kt ni,

tng ng 2 chn gia l 1 knh,

2 chn ngoi ktip l 1 knh, tun

tnhvy ta sc 4 knh trong mt

cng kt ni. Th t knh phn b

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Thin Minh telecom 6

Ci t phn mmLy v dci t cho model VSP-08, dng hiu hnh Windows XP, ci

t cc model khc cng stng t. ci phn mm gm c 2 phn : driverphn cng v ci t chng trnh qun l.

Driver phn cng :

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Thin Minh telecom 7

Ci t chng trnh qun l

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Thin Minh telecom 8

.

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Thin Minh telecom 9

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Thin Minh telecom 10

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IV. Ci t tnh nng :

ng nhp hthng :Mc nh tn ngi dng v mt khu : admin.

Chn ni lu trcc tp tin ghi m :

Sau khi hon tt ci t, mc nh hthng lu trtrong thmuc.C:\TxREC\. hthng cho php chn 4 ni lu tr(c thdng a mng ).Lu tru tin ttrn xung ( khi y hthng tng chuyn sang atip theo )

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Khi tt ccc a lu try, hthng sxa cc dliu ghi m cnht hthng c thtip tc lm vic. Hthng sto thmc lu trcc tptin ghi mi thng .trong thmc thng, n sto cc thmc lu trtheo tng ngy. vi d20050809 l thmc lu cc tp tin ghi m ca ngy09 thng 08 nm 2008.

To cc ti khon ng nhp vo hthng :

Hthng mc nh mt khu ng nhp l: adminHthng cho php to thm cc ti khon ng nhp mi trong phnOperator password list. v cho php gii hn quyn ca cc user ny ( ccquyn hn cho php th c nh du khng cho php th khng nhdu )

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Thit lp loi gi cn ghi m ( gi n, gi i, chai, khng ghi m ) :M"Thit lp Recording"

Sdng chc nng popup ;

Sdng chc nng ny n cn phi c tnh nng hin thsgi n ( CallerID, FSK / DTMF)

thm a chIP ca my tnh cn Popup n, nu mun popup my tnhang ci chng trnh nhp 127 .0.0.1 v nhp vo 'Lu'.sau chy cc

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popup trn cc my tnh.

Cch thit lp thng tin cho tng knh :

V d, ti ci t mt hthng ghi m 16 knh, v ti mun ci cho ngisdng ca knh 02 l " Maket department Mr.Xiaowang", cch thit lp l:vo "Recording Setting". bm double click vo phn "User / number " knh02 v nhp vo" Maket department Mr.Xiaowang", sau "Enter".

Sau khi hon tt ci t, bn c thxem trng thi ca Maket departmentMr.Xiaowang trong giao din hi thoi ca hthng ghi.(xem hnh)

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V. Hot ng chng trnh qun l :

Giao din chng trnh chnh v trng thi cc knh :

Trng thi knh :

Khi hthng hin thgiao din chnh, hthng ghi m trong trng thi lmvic.

Ca sgim st cc

Knh

Ca sgim st lch scc cuc

gi

i vi cuc gi n , "0000113" l sgi n , mu xanh biu hin

cho cuc gi n .

Mu xanh biu hin cho cuc gi i, "3069100000" l s gi i,

"12345678" l sca knh (c ci t sn), c ththit lp tn ngi

sdng ca knh.

Thhin cho thi gian m thoi

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Gii thch Biu tng ca knh:

line ri ( Idle )

Line ang c Monitor

Line c cuc gi n ( Incoming call)

C mt line , nhng khng c module ghi m.

nhc my ( Hooking off )

Port c module ghi m, nhng line kt ni bli hoc khng kt ni.

iu khin m thanh ghi m ( Sound Control Recording )

iu khin m thanh (Sound control)

ng nhpSau khi nhp tn ngi dng v mt khu, c thng nhp vo h thng .ngi dng khc nhau c mt khu khc nhau.

Tn mc nh : admin

Mt khu mc nh :admin

Ci t tnh nng phn mm :

Ci t ghi m :Trong "Recording setting " c th thit lp thuc tnh ca mi knh,

chng hn nhsca knh hoc tn ngi dng , hoc cho cc knh c thghi m theo thi gian nh trc .

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User/ number :ci t tn ngi sdung knh hoc sin thoi ktni n knh.

Monitor :cho php hoc khng cho php monitor trn knh ny.

Recording :ci t loi cuc goi cn ghi m ( gi vo, gi ra, chai,khng ghi m )

24-hour recording :chn ghi m 24 gihay ghi m theo cc khonthi gian nh trc.

Time section : "--:--:--" Ngha l khng thit lp. Thi gian c thc chia thnh ba on. V d, mt skhch hng chmun ghi liti 8:00-12:00,14:00-18:00 ta ci t "08:00" ti " Start time 1.", "12:00"ti " End time 1" , "14:00" ti "Start time 2", "18:00" ti "End time 2".

Bootmode ( Chkhi ng ghi m) :C cc chiu khinin p (Voltage), iu khin phm, iu khin m thanh (Voice). mcnh "iu khin in p"

o iu khin ghi m theo in p (Voltage) ca dy in thoi. nhc

my ghi m, gc my dng ghi m Cc chny chyuc sdng cho cc ng dy tng t(analog).

o iu khin phm (Digit) c ngha l: bt u hoc ngng ghi mtheo ch ca ngi dng in thoi. Sau khi bn thit lp chghi m "iu khin phm", n sbt u ghi khi bn bm " Startkey: * " v ngng ghi m khi bn bm phm " End key : # " trongqu trnh m thoi ca bn. khi bn khng bm phm n skhngghi m li.

o iu khin m thanh (Voice): bt u hoc ngng ghi m theo m

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thanh trn ng dy . V d: Nu bn mun ghi Microphone, bnc thchn chiu khin m thanh.

Ch :khi ghi m vi Phin bn cao cp, khi bn sdng chiu khin m thanh (Voice) c thkhng sdng chc nng li nhn tin.

o Threshold Value ( nhy m thanh ): iu chnh nhy m

thanh bt u hoc kt thc ghi m ca chiu khin mthanh (Voice). Mc nh l 18 decibel. Sau khi bn chn chiu khin m thanh, n s khi ghi m khi m thanh t 18decibel. N sngng ghi m khi sau 5 giy ( Start record seconds )v m thanh khng t 18 decibel

Qun l a cng :

Recording memory ( Bnh lu files ghi m): khi Bnh trng ca

cc a cng t hn b nhc thit lp h thng hot ngc, h thng sxa ht tp tin, bng bnhxa thit lp bi hthngo V d: Hnh trn , cc tp tin ghi m c lu trong ca hng "D:\

TxRec\ ". Khi bnhca a C t hn 500MB, h thng sxo100MB cc file.

C th thit lp lu tr ti 4 thmc: nm trn cc a khc nhau.Khng nn gicc thmc trong a C.

cho php bo ng khi a cng thiu: Khi a cng thiu, hthng s

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to ra mt m thanh v hin thhp thoi thng bo, tnh nng nyc ci t khi chn phn harddisk memory is fully and give analarm v voice alarm.

tlnn ( Compressibility ): c ththit lp l 1:1, 1:2, 1:4, mc nh l1:1 v nh dng tp tin ghi m l WAV, nu chn 1: 2 th nh dng fileghi m l TS2, v nu chn 1:4 th nh dng tp tin l TS4.

Thit lp mt khu v quyn phn phi :

Thit lp mt khu qun trvinCch ci t : M parameter setting > Password option>Operator password table > to user password

M tcc t tnh mt khu:o system password protection : Nu chn tnh nng ny, hthng bt

buc phi ng nhp bng user v password, nu khng chon hthng sng nhp tng..o Operator Password list : hthng cho php bsung, sa i mt s

qun trvin.H thng c hai quyn chnh l: admin (qun tr vin) v user1

(iu Hnh), cho php 1 ngi sdng chmchc nng ghi m vthc hin mt syu cu. User1 khng ththit lp cc thng skhc,cch thit lp User1 l:

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Parameter setting >Password Option >nh duvo system password protection

Parameter setting >Operator password table >Add,thm tn user v password.

Parameter setting >Password option > thit lp ccquyn cho user bng cch nh du vo cc quyn sau :

Record password protection ( cho php ghi m ) setting password protection ( cho php ci t ) play password protection ( cho php nghe li cuc goi ) message password protection ( cho php nghe li cuc

gi hp ththoi) unsolved password protection ( cho php xem li cuc

gi nh) Query password protection ( cho php tm kim cc

cuc gi ghi m ) Exit password protection ( cho php thot chng trnh

ghi m )

Cc ci t pht li files ghi m :H thng c hai ch pht li, l " Recording card audio

output play ( pht li bng card m thanh trn my tnh) v Voicecard play audio port ( pht li bng port m thanh trn card ghi m ),chc nng ny khng sdng c vi thit bghi m USB:

Cch ci t : Parameter Setting >Other option >Play mode. Lm thno n hthng ghi m :

Sdng chc nng ny cho hthng ghi m hot ng n, khngcn hin th. Chc nng ny khng c s dng cho thit b ghi mUSB, cc bc thit lp ;

Parameter Setting >Other Option.

Ci t nhhnh bn di, bm save.

Sau khi ci t h thng ghi m s chy n, c th s dngphm nng "Ctrl + Alt + S" hin thchng trnh

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FTP Backupsdng chc nng ny cn kt ni internet .

Mtnh nng "FTP auto backup", sau thit lp a chIP my chFTP, User v mt khu, ng dn lu files ghi m v port dng

truyn data . bnh thng l port "21.

Sxl c bit.Chc nng cho php thit lp cc sc bit khng ghi m, bc thitlp l: Parameter Setting >Number option. thm skhng cn ghi. Nhhnh khi quay s"95.599" gi hthng

skhng ghi m li.

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kim tra tp tin ghi m :tnh nng ny, user c thpht li, xa, thm ch thch , v in danh

sch file recording v..v .Gii thiu: Chsau khi nhp vo hsghi chp, c thchi, thm gii

thch, sao lu v xa cc tp tin, nhvy nu c nh du bng "#",C ngha l cc bn ghi hon tt.

H thng ny cng h tr mng LAN yu cu tp tin ghi m, hotng chi tit xin vui lng tham kho phn sau.

Pick up file: Nu bn mun sao chp li mt nht k ghi m quan trngcc ng nghip khc nghe li, v bn c thlm nhcc bc:

mRecording Inquiry. Chn nht k ghi m bn cn sao chp, click chut phi v n

shin mt trnh n, nhhnh trn. v bn stm thy filenu sdng lnhSearch goal, sau bn c thsao chp n.hoc sdng lnh saved as WAV sao chp mt bn saoca tp tin v sao chp trc tip .

Voice file remark : c ththm mt vn bn cho cc tp tin ghim. u tin cn chn cc tp tin ghi m , v bm vo nt Remark , sau n s xut hin hp thoi Ghi ch, vnhp vn bn vo,

Tm kim files ghi m theo iu kin :

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V d:

Nu bn mun tm cc s 6.661, bn c th nhp vo "%6.661%" trong "dial number", v nhn show result, sau tt ccc hsghi s"6.661" sc lc ra.

Trong yu bn cu thng tin l , nu bn tm thng tin c "0", vthi gian thc hin cuc gi l " Oct 8th, 2004 ", bn c thnhpyu cu nhsau : Input "???? 0" ti Dialing number v gitrng ty chn " Out-going call ", Thit lp " 2004-10-0800:00:00 " tiStart time, "2004-10-08 59:59:59" ti End time

Xa cc tp tin ghi m : Xa file la chn: Hy chn cc tp tin ghi m, file ghi m khi la

chn sc mu xanh, sau clickdelete the file of choosing. Xo thvin hin ti: Xa tt cfiles ghi thvin hin nay.

Nguyn tc lu file ghi m : Hthng tng sxy dng csdliu mi thng, v d

voc2005-08.mdb , vit tt ca csdliu files ghi mAug.2005.

H thng tng lu files ghi m trong thmc thng l thmc con ca thmc"Txrec" trong a cng.

v d : thng tin chi tit mt trong nhng file ghi m01-B-9075512345678-1001-20070510133327.wav 01 l s

thtknh ghi m, B l cuc gi i dialing-out , A l cuc gin incoming call , 9075526906661 l s gi i , 1001 lextension, 20070510133327 l thi gian thc hin cuc gi13:33:27 v ngy 10th May , 2007.

Monitor cc b:Nu bn Monitor cc b, khng cn phi sdng cng cmonitor. Chcn nhp p chut bt u theo di, nhhnh bn di, nhn pchut mt ln na thot.

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Monitor qua mng (LAN\Internet)

cht lng m thoi snh hng nu sdng chc nng gim sttrong mi trng mng, cn sdng cng cgim st thi gian thc hot ng n.Monitor qua mang LAN.

V d: Mt cng ty c hai chic my tnh, v a chIP ca l192.168.1.2, 192.168.1.3, 192.168.1.2 l my ci t hthng ghi min thoi, Nu ti mun theo di cc ni dung m thoi tmy192.168.1.3, cch thc hin :

Tm file MONITORING.exe trong CD i km ,y l cng cmonitor thi gian thc , copy n vo a cng, files nay c thdng khng cn ci t .

Double click MONITORING.exe v nhp a chIP192.168.1.2 vo Remoted host computer (IP address), bygibn c thchn knh tin hnh.

Internet real time: Tm file MONITORING.exe trong CD i kiemf ,y l cng c

monitor thi gian thc , copy n vo a cng, files nay c thdng khng cn ci t .

Nu c tng la (firewall) bn cn mcc port (1503 , 1504,

1507) trong Router v Forward n Ip cumy ci t t hthng ghi m in thoi.

Double click MONITORING.exe v nhp a chIP192.168.1.2 vo Remoted host computer (IP address), bygibn c thchn knh tin hnh.

Hthng POPUP Client informationCh : Sdng chc nng ny n cn phi c tnh nng hin thsgi n( Caller ID, FSK / DTMF)

Gii thiu: Hin thscuc gi n thi gian thc. Hin thcc thng tin khch hng, chng hn nhtn, lch sghi m. Cp nht cc thng tin vcuc gi n v thng tin yu cu khch

hng. Sa i v lm mi cc thng tin khch hng thi gian thc. Thng bo slng cuc gi tng. Gi cc thng tin vcuc gi n, theo phn yu cud c chnh. Bn c thsdng Chc nng trn mng LAN.

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Cung cp cc dliu gi n giao din phn mm CRM khc thigian thc.

N sthhin ln cc thng tin khch hng khi c cuc gi n. Cch thit lp phin bn popup hot ng c lp:

Chy chng trnh chnh ca hthng ghi m,mParameter Setting > Extension option >thm a chIP ca

my tnh ang ci chng trnh, nu my dng IP tng th nhp127 .0.0.1 v nhp vo 'Lu'

Click Startup Popup trn chng trnh chnh, v n spopup trn hthng ny.

Cch thit lp phin bn popup hot ng trn LAN: Mi my tnh trong mng LAN sci t cc chng trnh chnh, Chy chng trnh chnh ca hthng ghi m, bm vo parameter

setting -> extension option -> thm a ch IP ca cc PC trong

mng cn Popup. thit lp chia shon ton (share full) cc thmc ci t trong my

ch(my tnh c ci t hthng ghi m) mc nh thmc ci t l"C:\Program Files\VSP",

Nu my PC ci t hthng ghi m a chIP l 192.168.1.2, sau my PC khc tm my c "192.168.1.2" thng qua mng LAN v tmthmc "VSP " copy shortcut Popup.exe " vcc my tnh.

By gic thchy cc chng trnh popup hin ththng tin khchhng nu double click vo cc "shortcut POPUP " va copy .

Ci t hthng POPUP:

bn cn mt khu ng nhp hthng POPUP, Ngn ngca giaodin "popup" c ci t language interface..Popup thng tin khch hng: Mty chn ny, n c thbt ln nhhnhbn di c cuc gi vo. Hoc n chpopup mt ca snhc gc trimn hnh.m thanh nhc : Khi c cuc gi n, hthng sto ra mt m thanh nhc.

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Client management:Thm khch hng mi: Nhp vo client informaion "->add, c thlmtheo cc ni dung thm nhng thng tin ca khch hng.Scha : Double Click vo khch hng cn chnh sa, nhp vo modification sau khi kt thc sa cha.Xa thng tin khch hng: Vic chn xo thng tin khch hng, bm voty chn delete choosing.xut ra file Excel: Xut cc thng tin khch hng ra file Excel.Xut ra file v to dphng : Xut cc thng tin khch hng v sao lu cc

tp tinLm mi v to dphng: Khi cc thng tin khch hng sbxa do tainn hoc sau khi ci t li hthng, khch hng c thly li cc thngtin ca khch hng sao lu trc .

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Ci t thng tin khch hng bng cch sau (xem hnh bn di) : khi ngMr Wu cuc gi n, n shin ln phn mrng l "1001"

Lch scuc gi n :

Hthng c thlu chi tit lch scuc gi n ghi m trong csdliu

nht k cuc gi n , ngi sdng cng c thchn xut ra file Excel.

vsp(vn).pdf

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