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2. http://www.cloudopenlab.org.tw/content4.do
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OS:CentOS 6windows server 2008 r2
:99.99% (IaaS)
Microsoft IE6
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http://www.iii.org.tw///
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1
1. :
2. : (Page.7)AppApp(Page.10)
2
1. ()Page.11
2. ()Page.23
3. ()Page.32
4. (IaaS) ()Page.45
(IaaS)(IaaS)
5. (EaaS) ()Page.98
(EaaS)(EaaS)
6. ()Page.137
7. ()Page.152
8. (CRM) ()Page.170
(CRM)(CRM)
9. (KM) ()Page.187
(KM)(KM)
10. ()Page.197
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()
:
:
E-Mail:
/
____________ /____________
/____________ /____________
/____________ /____________
(IaaS)
:
:
E-Mail:
/
____________ /____________
/____________ /____________
/____________ /____________
(EaaS)
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:
E-Mail:
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/____________ /____________
/____________ /____________
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E-Mail:
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/____________ /____________
/____________ /____________
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E-Mail:
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/____________ /____________
/____________ /____________
(CRM)
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:
E-Mail:
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____________ /____________
/____________ /____________
/____________ /____________
(KM)
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E-Mail:
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E-Mail:
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App
App
App
App
1
2
1
2()()
()
(Ondemand Self-Service)
CL-001
1.
2.
1.
2.
(Broad Network Access)
CL-002
APP()(ISP)
APP(ISP)
CL-003
1. PC2()(IE/Chrome/Safari)(APP)
2. 2(iOS/Android/Windows Phone) APP
1. PC(APP)
2.
(Resource Pooling)
CL-004
1. 2
2.
1.
2.
CL-005
1.()
2.
(Rapid Elasticity)
/
CL-006
/
/
CL-007
(Measured Service)
/
CL-008
/
/
/
CL-009
/
/
CL-010
/
/
()
CL-001
(Ondemand Self-Service)
1.
2.
()
1.
2.
()
()
1.
1-1. :
__________________________________________________________
1-2.
/
____________ /____________
/
____________ /____________
/
____________ /____________
1-3 ()
2.
2-1.
2-2.
3. ()
()
CL-002
(Broad Network Access)
APP()(ISP)
()
APP(ISP)
()
()
1. ISP
1-1.
1-2. (ISP)(:http://whois.twnic.net.tw/)
2. ISP
2-1
2-2 (ISP)(:http://whois.twnic.net.tw/)
3. ()
()
CL-003
(Broad Network Access)
1. PC2()(IE/Chrome/Safari)(APP)
2. 2(iOS/Android/Windows Phone) APP
()
1. PC(APP)
2.
()
()
1. PC2(IE/Chrome/Safari)
1-1
1-2
2. 2(iOS/Android/Windows Phone)
2-1 APP()
2-2 APP()
3. ()
()
CL-004
(Resource Pooling)
1. 2
2.
(:)
()
1.
2.
()
()
1.
()
1-1 ()
1-2 ()
2.
(:)
3. ()
()
CL-005
(Resource Pooling)
()
1. ()
2.
()
()
1. ()
()
2. (EaaS)
3. ()
()
CL-006
(Rapid Elasticity)
/
/
()
/
()
()
1. ()(/)
2. ()
()
CL-007
(Rapid Elasticity)
()
()
()
1.
2.
3. ()
()
CL-008
(Measured Service)
/
/
()
/
()
()
1. /
2. ()
()
CL-009
(Measured Service)
/
/
()
/
()
()
1. /
2. ()
()
CL-010
(Measured Service)
/
()
/
()
()
1. /
()
2. ()
()
()
()
ISO 27001(ISO)
CS-001
ISO 27001(ISO)
ISO27001(ISO)
(Transport Layer Security-TLS)v1.1
CS-002
TLS v1.1
TLS v1.1
OWASP TOP10 2013
CS-003
HP Web InspectOWASP TOP 10 2013
CS-004
Nessus
3(AV-ComparativesAV-TESTVirus Bulletin)
CS-005
1. 3
2.
1. 3
2.
()
CS-001
ISO 27001
ISO 27001
()
ISO27001
()
()
1. ISO27001
2. ()
()
CS-002
(Transport Layer Security-TLS)v1.1
TLS v1.1
()
TLS v1.1
()
()
1. TLS v1.1
2. ()
()
CS-003
OWASP TOP10 2013
HP Web InspectOWASP TOP 10 2013
()
()
1. ZAP()
2. ()
()
CS-004
Nessus
()
()
1. Nessus()
2. ()
()
CS-005
3(AV-ComparativesAV-TESTVirus Bulletin)
1. 3
2.
()
1. 3
2.
()
()
1.
2.
()
21
()
()
CSC-001
/
1.
2.
1.
2.
CSC-002
/
1.
2. 3
1.
2. 3
()
CSC-003
()
()
(ACDAutomatic Call Distribution)
CSC-004
/
(IVRInteractive Voice Response)
CSC-005
/
IVR
IVR
:
1./
2./
3./
4./HTML/()/AccessExcel
CSC-006
/
1./
2./
3./
4./HTML/()/AccessExcel
KM, Knowledge Management/HTML///()/AccessExcel
CSC-007
/
1.KM, Knowledge Management/HTML//
2./()/AccessExcel
CSC-008
/
CSC-009
/
24
CSC-010
/
CSC-011
/
1.
2.
(HTML/PDF/Excel)email
1. ACD(Automatic Call Distribution)
2. Agent()
3. Queue()
4. CDR(Call Detail Record)()
CSC-012
/
1. ACDAgentQueueCDR3
2. email
()
CSC-001
/
()
()
1.
2.
()
()
()
CSC-002
/
1.
2. 3
()
1.
2. 3
()
()
()
CSC-003
()
()
()
()
()
()
()
CSC-004
(ACDAutomatic Call Distribution)
/
()
()
()
()
CSC-005
(IVRInteractive Voice Response)
/
IVR
()
IVR
()
()
()
CSC-006
:
1./
2./
3./
4./HTML/()/AccessExcel
/
1./
2./
3./
4./HTML/()/AccessExcel
()
()
()
()
CSC-007
KM, Knowledge Management/HTML///()/AccessExcel
/
1.KM, Knowledge Management/HTML//
2./()/AccessExcel
()
()
()
()
CSC-008
/
()
()
()
()
CSC-009
/
()
()
()
()
CSC-010
24
/
()
()
()
()
CSC-011
/
1.
2.
()
()
()
()
CSC-012
(HTML/PDF/Excel)email
1. ACD(Automatic Call Distribution)
2. Agent()
3. Queue()
4. CDR(Call Detail Record)()
/
1. ACDAgentQueueCDR3
2. email
()
()
()
()
(IaaS)(USER)()
()
VM
VM
/2(WindowsLinux)(vCPU/vDisk/vRAM/vNetwork)
IU-001
1. 2(WindowsLinux)
2.
3. (vCPU/vDisk/vRAM/