what current research may mean for the future of quality management systems lod meeting zurich,...
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![Page 1: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/1.jpg)
What Current Research May Mean for the Future of Quality Management Systems
LoD Meeting Zurich, 16.02.2004Dr. Sabine Seufert
![Page 2: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/2.jpg)
LoD Zurich16.02.2004
Page 2 SCIL Activity FieldsInnovator
Change Engine
PromotorQuality Catalyst
InitiatorResearch Lab
ModeratorCommunity Platform
TrainerSCIL Academy
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LoD Zurich16.02.2004
Page 3 Quality?
Ihre Durchfallquoteist besorgnis-
erregend!
Die Qualitätder Mensa sollteüberprüft werden!
![Page 4: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/4.jpg)
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Page 4 What is „Quality“? 4 Main Questions
eLearning -Quality
What are thetargeted objects
to evaluate?
ObjectsGoalsWhy to evaluate?
What are thenorms?
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LoD Zurich16.02.2004
Page 5
Meso-Level
Programmes,CoursesCertificates
Micro-Level
Products:eMedia,„LearningWare“
Aggregation
Organisation,Universities,Enterprises,Business Units
Macro-Level
Context,Conditions
What is „Quality“?: Objects
![Page 6: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/6.jpg)
LoD Zurich16.02.2004
Page 6 What is „Quality“? 4 Main Questions
eLearning -Quality
Process
How to evaluate? What are the
methods?
What are thetargeted objects
to evaluate?
ObjectsGoalsWhy to evaluate?
What are thenorms?
![Page 7: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/7.jpg)
LoD Zurich16.02.2004
Page 7
ProzessInput
What is „Quality“: Process
Output(Outcome)
• Qualificationof tutors,teachers
• Feedbackto students
• Evaluationof the tutor support
• Process of a Quality Management System: Evaluation- formative evaluation: action use (initiate changes)- summative evaluation: conceptual use (decisions)
e.g.
![Page 8: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/8.jpg)
LoD Zurich16.02.2004
Page 8 What is „Quality“? 4 Main Questions
eLearning -Quality
Process
How to evaluate? What are the
methods?
What are thetargeted objects
to evaluate?
ObjectsGoalsWhy to evaluate?
What are thenorms?
People
Who are the (internal, external)
evaluators?
![Page 9: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/9.jpg)
LoD Zurich16.02.2004
Page 9What is the Quality Initiative „ELIP“?
Cooperation with efmd (European Foundation for Management Development)Accreditation Institute in Brussels:• EQUIS: Accreditation for Universities• CLIP: Accreditation for Corporate Universities
ELIP (eLearning Quality Improvement Programme)
![Page 10: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/10.jpg)
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Page 10
GoalsWhy to evaluate?
What are thenorms?
People
Who are the (internal, external)
evaluators?
EL
IP
Self-Assessment,External Evaluation:
Auditor Team
What is ELIP?
Process
How to evaluate? What are the
methods?
What are thetargeted objects
to evaluate?
Objects
EL
IP
eLearning Programmes
for ManagementEducation
EL
IP
Input-, Process-Output-QualitiesAuditing Process
Why to evaluate?What are the
norms?
EL
IP Quality standardsbased on research,learner perspective
eLearning -Quality
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LoD Zurich16.02.2004
Page 11 Why „ELIP“?
• Marketing Strategy to promote advanced quality ofeLearning (transparency for „end-customers“)
• Implementing quality standards
From a customer perspective:
• No systematic approach for programmes with focus on quality improvement (facing multi-dimensional challenges)
From a market perspective:
• Urge for theoretically sound quality framework• Supported by empirical evidence
From a research perspective:
![Page 12: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/12.jpg)
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Page 12 Why ELIP?
Object
ApplicationInstitution Programme Product
„Traditional“Education(Face-to-Face)
Total Quality Mana-gement, Accreditation(e.g., efmd, AACSB)
Certification, e.g. A-MBA
Evaluation of Content
DistanceEducation,eLearning
Expansion of existingapproaches, DIN-Norm
A-MBA Certification,Criteria Catalogues,e.g. Inst. f. HE Poli-cy, ELIP-Certification
ASTD Criteria Cata-logue for eLearningSoftware, DIN-Normfor Developing eL
BlendedLearning,(„Dual Mode“)
Expansion of existingapproaches, DIN-Norm
A-MBA Certification(enhanced criteria),ELIP-Certification
ASTD Criteria Catalo-gue, DIN-Norm forDeveloping eLearning
![Page 13: What Current Research May Mean for the Future of Quality Management Systems LoD Meeting Zurich, 16.02.2004 Dr. Sabine Seufert](https://reader035.vdocuments.pub/reader035/viewer/2022070415/5697bf9c1a28abf838c93600/html5/thumbnails/13.jpg)
LoD Zurich16.02.2004
Page 13 How does ELIP look like?
StrategyDevelopment
Implementing,Quality Development
Organisation
Culture
Technology
Resources
Pedagogy
Quality Management-Approach
• Quality Framework and Criteria:- Expert Interviews (25 Experts)- Delphi-Study (37 Experts, 2 Rounds)
• Results: 47 Quality Criteria• Self-Assessment Guide and Review
Guide for Auditor Teams• Focus: Quality and Sustainability
Based on:
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Page 14 How does ELIP look like?
StrategyDevelopment
Implementing,Quality Development
Organisation
Culture
Technology
Resources
Pedagogy
What to do?The strategic (added) value of e-Learning within the programme is explained; clear understanding about the contribution e-Learning is to provide for the success of the programme.
Examples
How to do?Students are provided with programme information (e.g. objectives; structure; estimated study time; required technology and technical competence).
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LoD Zurich16.02.2004
Page 15 How does ELIP look like?
StrategyDevelopment
Implementing,Quality Development
Organisation
Culture
Technology
Resources
Pedagogy
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Page 16
StrategyDevelopment
Implementation,Quality Development
Organisation
Culture
Technology
Resources
Pedagogy
ELIP Quality CriteriaPedagogyUltimate goal “Sustainable Learning Outcome“
• Pedagogic added value of eLearning• Feedback to student questions and assignments• Presentation of contents• Construction of assessments• Integration of eLearning components
Examples
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Page 17 ELIP Quality Criteria
Strategieentwicklung:Zielsystem
Implementierung,Qualitätsentwicklung
Organisation
Culture
Technology
Resources
Pedagogy
Technology
• Usefulness of eLearning System• Easyness of Use, Usability-Criteria• Technology standards
Ultimate Goal „ stable and problem-adequate functionality“Examples
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Page 18 ELIP Quality Criteria
Strategieentwicklung:Zielsystem
Implementierung,Qualitätsentwicklung
Organisation
Culture
Technology
Resources
Pedagogy
Resources
• Balance between running and advancing the program
• Allocation of resources reflect the prioritiesaccording to the programme objectives
Ultimate Goal „ Efficient and effective use of resources“Examples
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Page 19 ELIP Quality Criteria
Strategieentwicklung:Zielsystem
Implementierung,Qualitätsentwicklung
Organisation
Culture
Technology
Resources
Pedagogy
Organisation
• Clearly defined roles and responsibilities• Support structures for students and staff• Processes for student complaints• Efficient programme coordination
Ultimate Goal „Flexibility and Efficiency ofStructures and Processes “
Examples
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Page 20 ELIP Quality Criteria
Strategieentwicklung:Zielsystem
Implementierung,Qualitätsentwicklung
Organisation
Culture
Technologie
Resources
Pedagogy
Culture
• Enhancing the acceptance of the programmepromoting a motivating environment
• Incentives for the staff and students• Commitment of the management
Ultimate goal „Readiness / willingness for innovation and change, self-organisation”
Examples
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Page 21 Outlook
• Pilotphase: 2 Universities, 1 Company for testing the ELIP Certification Process
• Validation of the Quality Criteria (Phd contribution):Theoretical basis and empirical proof in practice
• Systematic, Multi-dimensional approaches,considering contextual conditions
• Shift from (static) Quality Assurance towards (dynamic) Quality Development
General Outlook Quality Management Systems:
ELIP Outlook:
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Page 22 Thank you very much for your attention!
Dr. Sabine Seufert
SCIL -Swiss Centre for Innovations in [email protected]
Dr. Sabine Seufert
SCIL -Swiss Centre for Innovations in [email protected]