what makes the eoc work? اساس ستاد بحران a good concept of operations good space good...

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What Makes the EOC Work ? ران ح بد ا ت ساس اسA Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

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Page 1: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

What Makes the EOC Work?بحران ستاد اساس

A Good Concept of OperationsGood Space Good TeamsGood Staff Good Communications Good Technology

Page 2: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

What is the image of FACT? ارزيابي تيم اصول

• Competent• Arrogant• Chaotic• A strong tool• Too much capacity

and too few deployments

• Need to further develop assessment methodology

Page 3: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

1. Introductionاورژانس حالت تعريف

Emergency?

A life threatening situation which puts people at risk of death or severe deterioration in their health status or living conditions, and which has the potential to out-strip the normal coping capacity of the individual, family, community and state support systems

Page 4: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

External

Your Organization

CommandCenter Organization

Emergency Response Teams

Post toOperations Log

Task Assigned

ExecutiveBriefing

IncidentResponse Mgm’t

Plan ResponseTasking

TaskTracking

Stake-holders

Public

PublicRelations

ExecutiveGroup

ContingencyPlan Activated SOP Checklist

Activated

ProceduresImplemented

TeamsDeployed

PersonnelResourcesAssigned

Resources

PerformanceTracked

IncidentEstablished

EmergencyInput

Command Center Information Flow

Employee Customer Contractor Call Center ERT

State/FedGovt.

Local Govt.

Supplier

Other Businesses

Vendor

فرماندهي مركز اصلي چارتستاد واطالعات

Page 5: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

Command Center Organizationسوانح مركز تشكيالتي چارت

Chief Executive

Incident Manager

Management staff

Planning Admin/Finance Logistics Operations

Page 6: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

Command Center Organizationبحران مركز چارت

Incident Manager

Management staff

Planning

Resource UnitSituation Unit

Documentation UnitDemobilisation Unit

Technical Specialists Unit

Page 7: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

Command Center Organizationفرماندهي مركز

Incident Manager

Management staff

Logistics

Services Branch• Communications• EMS Unit• Food Unit

Support Branch• Supply Unit• Facilities Unit• Ground Support Unit

Page 8: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

A typical EOC will address: الگوي مركز سوانح وحوادث

1) General Overview

a. Purpose

b. Scope

c. What to do first

d. Identify documents available for

refe rence

Page 9: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

A typical EOC will address:

2) Roles & Responsibilities

a. Executive Committee

b. Emergency Management Group

c. Operations Managers

Page 10: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

A typical EOC will address:

3) EOC Activation

a. Criteria to ACTIVATE

b. Damage Assessment

c. Restoration Priorities

d. Resource Allocation

e. Information Flow

f. Status Reports

Page 11: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

A typical EOC will address:

4) Key Information

a. Critical Telephone & Alternate

Numbers (internal & external)

b. Critical Addresses

c. Contact Information of Suppliers

Alternate Suppliers

Page 12: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

اتاق لگوي افرماندهي

Page 13: What Makes the EOC Work? اساس ستاد بحران A Good Concept of Operations Good Space Good Teams Good Staff Good Communications Good Technology

The Challenge of Coordinationوهماهنگي فرماندهي چرخه