why and how the enterprise should harness the power of google wave 2010
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Why and how the Enterprise should harness the power of Google WaveDagfinn Parnas @dparnas
about:me
• Dagfinn Parnas @dparnas
• Bouvet ASA• SAP Mentor
40 years ago
Electronic mail @ ARPANET
40 years ago
Source of statistics: Business User Survey 2009, The Radicati Group
Usage of e-mail in the Enterprise
13
74
34
17
102
38
0 20 40 60 80 100 120
Received w/attachment
Received
Sent
E-mails pr day
2008
2009
E-mail is still the Enterprise’s primary tool for online communication and collaboration!
1. Collaborating on a piece of text2. Adding new people3. Attaching files4. Multiple conversation branches5. Small corrections6. E-mail to IM to e-mail7. Security8. Audit trail9. No business context
Input to challenges: http://danieltenner.com/posts/0012-google-wave.html
E-mail resembles the conventional post system
Challenges of e-mail
•A Wave is shared•A Wave is both conversation and document•A Wave is live•A Wave can be extended to provide business context
Wave is a hosted conversation
By design solves most of e-mail’s problems
The SAP Fortress
Extend your existing business applicatons with Wave
Source: SAP Timeless software
•Embed•Gadget•Robot
Embedding
Source: Embedding waves in SAP NetWeaver Portal
Relate Wave to existing:•Business Objects•Information architecture
Gadget
Gadget characteristics:• Existing web-enabled
application can be adapted at low cost
• Interacts with the user • Wave maintains common state of
gadget• Wave provides native
collaboration features
Demo: Collaborative Business Process Modelling with SAP Gravity
Enable collaboration in existing web-based applications
Robot
• Wave participant• Receives Wave events • Enhances Wave with
business context from existing solutions
Robot
SOA-enabledBusiness solution
Bridge between Wave and SOA-enabled solutions
Wave events Business context
Conversation Augmentation robot
Source: DJ Adams SAP and Google Wave - Conversation Augmentation
Demo: Conversation augmentation with SAP ERP backend
Combining the building blocks
Demo: Salesforce.com Support
•Embed•Gadget•Robot
Enterprise scenarios for Wave
Image Source: Mark Fiddelman
• Customer Relationship Management
• Performance management(balanced scorecards)
• Servicedesk• Purchase-to-pay
(exception process flow)• Project proposals• Resource allocation• Idea development• Meeting minutes
Wave is not just another application
Does Wave replace e-mail?
NO!But identify scenarios from inbox and expect it to shrink
The first steps for using Wave in the Enterprise
Start small, measure progress– Identify processes where a small
team can benefit from the features of Wave
– Implement simple extentions to existing business applications for Wave
– Measure the performance of processes compared to before
Prerequisites for mainstream Enterprise adoption
• More intuitive user interface• Authentication and SSO through corporate
LDAP• Wave federation server inside firewall • Integration with existing task lists and inboxes• Vendors providing off-the-shelf support for
Wave
BONUS SLIDE
What’s in it for Google?
1. Create next-gen collaboration platform2. ???3. Profit!