Why?لماذا؟

How?كيف؟

Results النتائج؟

( Q I P)Quality Improvement Programme - MoPHP

الجودة تحسين والسكان - برنامج العامة الصحة وزارة

ألجودة

?Whyلماذا؟

Material ومعدات أثاث

Theoretical classical training تقليدي نظري تدريب

low user ratesresources not used

Know-how not used

المترددين - معدلمتدني

تستغل - ال المواردتطبق ال المعارف

-عمليا

Classical supervision التقليدي االشراف

Cleanlinessالنظافة

Materialوالمعدات االثاث Hygiene – Sterilization

التعقيم

Reproductive Healthاالنجابية الصحة

Management اإلدارة?Whyلماذا؟ How? Results Future

كيف؟How

الصحيالمرفق Focus on Staff at HFs

“ الرئيسي ”الكادر المحور Bottom –up

PULL- EFFECTالترغيب

Approach المنهجيه

الطوعيةالمتوفرة الشروط ادنى

السالمه معVolunteerism

Minimal Criteria's EFQM

”صديق“Friend الخدمة مكان التدريب

In service training Certification

الجودة شهادة

Sadiq EFQMصديق HOW?

لماذا؟

Input Processes Results

LeadershipPlanningProcess Usersatisfaction

Results

Staff

ResourcesPartnership

Staffsatisfaction

IN SERVICE TRAININGTrainers المدربون

Input Processes Results

LeadershipPlanningProcess Usersatisfaction

Results

Staff

ResourcesPartnership

Staffsatisfaction

How?كيف؟

Example : Reproductive Healthاالنجابية: الص8حة خدمات مثال

Before قبل

Afterبعد

Resultsلنتائج؟ا

Cleanlinessالنظافة

Management اإلدارة

Results النتائج؟

Afterبعد

Resultsالنتائج

Guiding principleأساسي إرشادي مبدأ

Also after the Programme is over......الداعمة البرنامج تدخالت انتهاء بعد

PROUD STAFFفخور طاقم

USER SATISFACTIONالمستفيدين رضا

GOOD PROCESSESجيدة عمليات

HIGHER USER RATES

Health facility

Year Reproductive health services

Curative services users (%)

Antenatal care (%)

Family planning (%)

Delivery (%)

Abs Hospital

2006-2007 22 22 14 322009-2010 60 47 61 54

Family Care Center Amran3

2006-2007 40 71 52 692009-2010 124 147 110 128

Al-Jannat

2006-2007 31 18 24 182009-2010 81 80 69 46

Shibam Hospital

2006-2007 18 20 27 122009-2010 63 46 73 32

Average of the four HFs

2006-2007 28 % 32 % 29 % 32 %2009-2010 82 % 80 % 78 % 65 %

Exemplary fashion how demand for reproductive health services and Curative services in four randomly first-batch health facilities has developed.

Resultsالنتائج

Exemplary fashion how demand for RH Services and Curative services in randomly four first-batch health facilities has

developed.

Curative services users (%)

Antenatal care (%)

Family planning (%)

Delivery (%)

Average of

the 4 HFs

2006-2007 28 % 32 % 29 % 32 %

2009-2010 82 % 80 % 78 % 65 %1mid-2006: QIP enrolment, Certified in march 2008

2 2009-2010 two-three years after certification, recertified beginning of 2011

Resultsالنتائج HIGHER USER RATES

Evaluatorsالمقيمون +

Celebrations

2010

2010

2010

2010

Where we are? (299) Total No. of QIP HFs 50 under planning with EU 150 certified

149 under certification processIncluding, needs to be evaluated and certified and Rewarding

celebrations 40 PMCs under certification process

-APPROACH USED BY OTHERS-20 HFs - only technical support with SFD, Alaoun and EU,

-100 new HFs under processes with EU, Voucher scheme , SFD and Dahmar GHO …….

-Q in the MOPHP as a crosscutting issue, throgh the GD of Quality at MoPHP for PHC and secodray care.

-Voucher scheme strictly linked to certified HFs and Health insurance under procceses

-Critical mass of actors35 “SADIQ” --- 85 Trainers---25 Evaluators

Results النتائج؟

SQIInternational

VisibilityQIP for Health

Care with friendly

Guidance

At the Hospital Level

-Accreditation Team from selected 6 Hospitals and MoPHP are selected and trained-Arabic accreditation tool has been tested in six Hospitals -Finding will be presented in a work shop to see how it was done etc…..-Sadik Assessment has been developed and tested in three hospitals.-Self assessment tools have been used in Pakistan are translated into Arabic in order to be shared and to select what is useful for Yemen.

At governorate level

• Governorate Health Offices (GHOs) have started ,creating QIP structure within the GHOs structures to met the needs of the HFs enrolled in QIP (Lahj, Taiz, Hadramout, Hajah and Mahweet)

HF المرفق

الصحيGHOs (LS)

بالمحافظات الصحة مكاتب) المحلي) الدعم

HSSPااللماني اليمني البرنامج

االنجابية للصحة

MoPHPالعامة الصحة وزارة

والسكان

(Friend)صديق

Maintenance(LS)

صيانة دعم) (محلي

Self activities انشطة

ذاتية

Trainers مدربين

Materialsادوات

Training results

نتائج التدريب

Inputs مدخالت Processesعمليات

Resultsنتائج

Leadershipالقيادة Planning

التخطيط

Processes العمليات

UserSatisfaction

المستفيدين رضاResultsالنتائج

Staffالكادر

ResourcesPartnership

والشراكة الموارد

StaffSatisfaction

الكادر رضا

Systemic impactمنهجي تأثير تحقيق

Centered on peopleاالشخاص/ على االعتماد التركيز

Daring to deal with complexityمتكامل بشكل المؤسسة مع للتعامل االستعداد

تعقيداتها رغم

Thank youFor your attention

انتباهكم لحسن ،،، شكراً