wm smb tool

9
Good for your world. Good for the whole world. OVERVIEW WHY WM WASTE RECYCLING ENHANCED SERVICES

Upload: emiliano-rexach

Post on 11-Apr-2017

40 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: WM SMB tool

CMYK

Good for your world.Good for the whole world.

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

ENH

AN

CED

SERVIC

ES

Page 2: WM SMB tool

OV

ERVIEW

What makes Waste Management different?We’re your single source for reliable, comprehensive waste and recycling services, and a trusted leader in environmental performance.

We offer peace of mind by making it easy to keep your business environment clean and efficient, while protecting the environment at large.

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

ENH

AN

CED

SERVIC

ES2

Page 3: WM SMB tool

You can rely on Waste Management

99.9% RELIABILITY

of Waste Management customers rate us high for reliability.†

*Based on a 12-month average from May 2014 through April 2015.†Source: Convergys Research

Out of every 1,000 pickups, we miss one or fewer.*

We’re driving for zero.

4 OUT OF 5 COMMERCIAL CUSTOMERS SAID THEY WERE LIKELY TO RECOMMEND WASTE MANAGEMENT TO OTHER PROSPECTIVE CUSTOMERS.†

93%

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

ENH

AN

CED

SERVIC

ES3

Page 4: WM SMB tool

Waste Management Customer Advantages

Broad, Comprehensive

Services

Service Guarantee

Customer Experience

Centers

Business Continuity

Online Bill Pay/ Account Management

Environmental Protection

Indemnification

Local Service, National Scale Safety

Reliability

Community Waste Watch

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

ENH

AN

CED

SERVIC

ES4

Page 5: WM SMB tool

Waste Management Customer Advantages

Broad, Comprehensive ServicesWaste Management provides the right service type and level you need to run an efficient business. We offer: Compactor Monitoring, Same-Day Service Roll-Off, Haul or Call, Extra Pickups. Waste Management also provides the largest selection of containers and compactors available.

Environmental ProtectionWe own and manage our own landfills and materials recovery facilities (MRFs) to ensure the waste and recycling materials you discard are handled in an environmentally conscious manner. Green initiatives: Environmental Management Program, Community Activities.

Local Service, National ScaleWe focus on the unique needs of every customer, and our services are backed by the strength and stability of Waste Management’s nationwide, industry-leading presence. You benefit from: Centralized Dispatch and Service Delivery Optimization (SDO).

SafetyOur drivers must complete extensive training to ensure their safety and the safety of everyone in the community. And our trucks are equipped with DriveCam, which helps us identify and correct unsafe driving before accidents occur.

Customer Experience CentersYou’ll have a team of waste experts at your disposal, specially trained to handle your commercial account servicing needs. You can reach out to them via telephone, email, online chat or through our unique mobile application.

Community Waste WatchWaste Management’s experienced, tenured drivers know their routes and the communities they serve and can alert authorities when something’s amiss. Think of us as an extra set of eyes.

Service GuaranteeWaste Management will quickly correct any mistakes we make. In many cases, if we take more than five days to fix an issue, the customer can discontinue service without penalty.

ReliabilityService reliability is our top priority. We use sophisticated logistics, GPS tracking and other technologies to help ensure you are serviced on time.

Business ContinuityIn the wake of local or regional natural disasters, we have the equipment and personnel to get you and your entire community back on your feet quickly.

Online Bill Pay/Account ManagementWe have invested in technology to give you 24/7 access to your account and the ability to order extra services. And we’ll consolidate your bill for you by service or location.

IndemnificationOnce our collection truck leaves your business, Waste Management assumes responsibility for the proper disposal of acceptable waste and recyclables in your bin.

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

ENH

AN

CED

SERVIC

ES5

Page 6: WM SMB tool

How does your current service measure up?WASTE SERVICES WM

ServicesYour

Service

Full-Service PickupWe work to make collections as environmentally friendly as possible. In some areas, our fleet can run on compressed natural gas (CNG) for pickups that are quiet, clean, and fuel-efficient.

Bulk PickupFor items too large for regular pickup, we offer dependable bulk pickup service. We can also help direct discarded furniture, textiles, and large appliances to recycling or donation centers.

Same Day Service Roll-OffNeed a roll-off container for an extra heavy job? We’ll bring it by the same day if you call before 10:00 a.m. This service is not available on weekends and is also dependent upon daily capacity.

Overage ServiceWe provide real-time proactive service to help you manage unexpected increases in waste or recycling. We alert you to trash overflows and under-serviced accounts. Then, we can work together to establish appropriate service levels for your evolving business needs.

Extra PickupsTo help with seasonal or short-term business fluctuations, you can arrange for extra pickups when you need them – to keep your operations running smoothly.

Container Service PlanIf you run a retail or consumer business where property aesthetics are important, you can enroll in a special program that allows you an annual container exchange through discounted monthly installments.

Not all services available nationally.

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

ENH

AN

CED

SERVIC

ES6

Page 7: WM SMB tool

How does your current service measure up?RECYCLING SERVICES WM

ServicesYour

Service

Single-Stream RecyclingWaste Management was a pioneer in sort-free recycling technology. Businesses that adopt single-stream recycling – along with the educational, engagement and communications programs we offer – can see the volume of recyclables collected increase by up to 50%, and lowered collection costs.

Compact Fluorescent Light Bulbs (CFL)Items such as fluorescent tubes, ballasts, and mercury-containing bulbs require special handling. We offer a variety of postage-paid, recycle-by-mail kits that can help keep your business safe and compliant with applicable regulations.

BatteriesHousehold batteries are everywhere in an office. But what happens when these batteries are no longer useful? Our postage-paid recycling kits are convenient, cost-effective disposal solutions that reclaim the valuable resources batteries contain and help keep toxic chemicals out of landfills.

Electronic RecyclingLet us help turn your high-tech waste green. We can manage logistics and transportation, destroy all sensitive information, and recycle items with an eye toward reclaiming the valuable materials they contain.

Organics RecyclingImplementing a composting program is a vital part of advancing your sustainability efforts. Composting not only reduces the volume of materials like food waste, leaves and tree limbs that your business sends to landfills, it can also help reduce carbon emissions and energy use. Compost can benefit local agriculture and beautify your own green spaces.

Not all services available nationally.

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

ENH

AN

CED

SERVIC

ES7

Page 8: WM SMB tool

ENHANCED SERVICES WM Services

Your Service

Waste-Stream AnalysisLet our sustainability experts identify where your business can make a change for the greener. We can analyze your carbon footprint, set benchmarks for improvement, create a road map, and tailor a plan, including an MR6 audit, if applicable, that gets you there.

Energy ConsumptionWe can work with you to reduce your energy usage and greenhouse gas emissions, and maximize the use of clean, renewable power sources.

Water ConservationBusinesses of any size can consume huge quantities of water. We can offer guidance in water conservation and management.

Diversion Tracking and ReportingAs the environmental demands on your business grow, so does the need for you to be able to chart, track and document your progress, and set benchmarks for improvement. DART,® our proprietary online tracking tool, lets you track your diversion and recycling rates, create graphs and charts, and generate reports.

Construction and DemolitionFrom comprehensive sustainability audits, to on-site debris removal, to helping you gain points toward LEED certification, our integrated solutions can help make your construction program run more efficiently.

Manufacturing and IndustrialConsider us your one-stop source for all your industrial and hazardous waste services. We have the equipment, facilities and expertise to help you develop waste and recycling programs that work for you.

How does your current service measure up?

Not all services available nationally.

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

ENH

AN

CED

SERVIC

ES8

Page 9: WM SMB tool

ENHANCED SERVICES WM Services

Your Service

Hazardous WasteDo you have a comprehensive program for identifying, managing and disposing of hazardous waste, including sharps, medical waste, hazardous liquids, corrosives and other chemicals? In addition to responsibly collecting, recycling, or disposing of these materials, we can help your business create a program – including signage, containers, and labeling protocols – that is compliant with all applicable regulations.

Medical WasteBiohazardous medical waste requires special handling to protect human health and comply with applicable regulations. We can customize a bulk pickup program for your business, incorporating best practices for removing and treating this type of waste.

Sharps CollectionOur MedWaste Tracker® mail return system, as well as our sharps recycling kiosks, enables you to manage loose sharps, syringes and lancets safely and in compliance with applicable regulations.

ChemicalsHazardous chemicals require expert handling to protect human health and the environment in compliance with federal, state and local regulations. These products can include such commonplace items as pesticides, paints and thinners. We can responsibly pick up and manage your chemical waste, handle tracking and reporting, and provide emergency response when needed.

How does your current service measure up?

Not all services available nationally.

© 2015 WM Intellectual Property Holdings, LLC

OV

ERVIEWW

HY W

MW

ASTE

RECYC

LING

9

ENH

AN

CED

SERVIC

ES