YA KUN KAYA TOAST

Main Theme

• Serving coffee, tea, eggs and toast, YA KUN international has many outlet in Singapore and in whole Asia. ‘promotion from within’ policy is adopted in recruitment process, recruitment process mainly depends on interviews because they need check the ‘commitment’ and willingness to work shifts.

Q-1. How would you forecast the manpower needs of Ya Kun?

• Here, one of the main policy of YA KUN is ‘Promotion from within’ policy. And store managers are selected from ‘outlet staff’.

• So, Markov analysis is suitable for recruiting store managers.• Markov analysis involves creating a matrix that shows the

probabilities that employees in the chain of feeder positions for a key job will move from position to position and therefore be available to fill the key position.

• In case of forecasting outlet staff needs, any of the systems can be used like ratio analysis, trend analysis, scatter plot etc.

Q-2. What are the advantages and disadvantages of Ya Kun’s hiring part-time

workers?• Advantages Helps to continue the business, it is mandatory.• Disadvantages

• Since, Ya Kun emphasis on teamwork, part time employee may not ‘cope-up’ with the team.

• Part time employee may not ‘go-easy’ with work hours, it is also a problem for recruitment.

• Commitment is an important factor for Ya Kun, but part time employee may not be committed enough.

• May results bad customer relation.

Q-3. A good attitude and commitment are two important attributes that Ya Kun looks for in its job applicants. Is a job interview and effective method to assess these tow attributes? What else can Ya Kun do to get reliable information on these two

attributes?• Yes, it is a good way. Ya kun can do investigation, inspection and check the previous results of doing job in time to check commitment.

Q-4. What suggestions would you make to Ya Kun to improve its recruiting process?

• It can set some quantified characteristics for recruitment process so that employee can give better customer service.