Zahid KhanCloud Solutions Architect3A Gretel Place, Hillcrest Northshore, Auckland 0627 zahid_khanz@hotmail.com http://www.linkedin.com/in/zahidkhanMobile: +64273333005

• 15 years of experience in ICT Industry. Skilled in planning, designing, implementation, and supporting infrastructure projects on a global scale. Able to grasp new concepts and assimilate evolving technologies with existing infrastructure. Excellent computer, analytical, time management and communication skills.

• Experienced in DevOps, Cloud Technologies, Cloudstack, Openstack, Amazon web services, IBM Softlayer Linux, Solaris, Vmware Vsphere, Windows Administration, Web Applications Administration on Java technologies.

• Team building, Leading, and Project Management of complex software systems.

• Client interfacing, Requirement capturing.

• Responsible of delivering projects as per client specification and projects planning within planned time, cost and quality norms by ensuring optimum utilization of the allocated resources and to ensure customer satisfaction.

• Successfully built many technical teams and led them to deliver quality on-time solutions to customers.

• Software development projects experience in various industries such as Business applications, Telecommunication, Banking, Manufacturing, Healthcare, and Information Security.

• Worked with Fonterra, Telecom NZ, Aramco Netherlands, General Motors, Hewlett Packard NZ, 3COM, Citigroup, Merrill Lynch, Fleet Bank, Emageon, Alacre, Azatra, Sennari.

• Excellent Technical, Communication and Interpersonal Skills with strong Customer Orientation and Client Interfacing Skills.

• Contributions to the development of plans for business system by providing future requirements, and estimating resources and timeframes involved in implementation. Ensure adequate user support for global offices.

• Responds to complex escalated problems by liaising with users and ICT in a timely manner to enable correct diagnosis of issues and provide responsive service to customers. Provides incident and problem management across all business systems and others as required.

• Understand the criticality and integration of ICT systems and correctly assess incidents to determine priority and comprehensive resolution process.

• Resolves complex and high risk business and technical problems to ensure system integrity and long-term performance and stability. Participates in planning and implementing changes to the system and network to improve reliability and performance.

• Liaise with external parties as required to assist in problem identification and resolutionImplement high risk projects with minimal disruption to the business.

• Identifies and recommend projects across the ICT group to improve and optimize system performance

Solves complex problems in rapidly changing and development environment

• Lead or participate in projects to improve and optimize system performance and implement changes to system and servers

• Lead or participate in projects to improve business performance through the development of new business systems.

• Provide guidance, support, and technical coaching to the ICT team to improve technical knowledge and facilitate effective performance of the team.

• Monitor and report on system failures, trends, capacity, and performance to ensure issues are identified and resolution plans are developed.

• Determines most optimal design and ability of achieving best possible outcomes (reliability, functionality, security and compliance according to business requirements.

o Managed Technical Team of 3 Tier support for 24X7 Production environments with Customer support, Telecom (Internet Security, SMSx, SMSC, GSM, IP Network, Remote Monitoring, and Alert Generation. Trouble Ticketing system based on severity, Change Control System)

o Infrastructure Management, Platform Testing, Optimization.o Managed Development /Staging / Production environment.o Designed Security Policies Guide lines, and Process Documentation, o New IT Infrastructure and Equipments requirement validation and setup.o Designed Network Monitoring/Security setup for the heterogeneous Infrastructure. Real time

monitoring set up to manage 99.8% Uptime of the Production & maintain the Daily monitoring reports (production sever status up/down, event management Actions, Remedies etc)

o Platform, application testing. Patch Management & Network Security validation. o Log Auditing and Analysis to optimize the performance with MIS reports. o Internal UNIX documentation maintenance, creation of work instructions and user Manual

Redbooks.o Project visualization and training to team members and performance review process followed

by ITIL Standard.

EDUCATION• Sun Solaris Administration Certified Professional• IBM Websphere 7 Certified• Siebel Administration certified ( Oracle University) • ITIL V3 (Corporate Training)• Linux Administration Certified (Brain Bench) • Cisco Certified Network Associates• Microsoft Certified Professional

• Bachelor in Science (PCM) 2003 from CSJM University, Kanpur• Diploma in Hardware and Networking• Diploma in Computer Applications

TECHNICAL SKILLS

score

8/10 Technologies Cloud Computing, Virtualization Hypervisor, Middleware, Unix administration, Mobile Technologies

8/10 Hardware Sun M5000, Ultrasparc E10-K E20-K E-450, UltraSparc Blade Ultrasparc 5, Intel VT and series, IBM, Compaq Prolient, IBM iSeries.

9/10 Operating Systems OpenStack, Vmware, Oracle Solaris 10, Redhat ES, Debian, CentOS , Ubuntu Linux, Windows 2008, XP,

8/10 Languages Shell Programming, Perl,Ruby

8/10 Network & Protocols Haproxy F5 Load balancer ,TCP/IP ,RAS ,ISDN, Lease Line, VPN ,T1, T3, MPLS LAN,WAN,QOS

9/10 Installation Vmware 5 , Redhat ES-6.0- 64bit, Fedora 10, Ubuntu 10, Solaris 8/9/10, Win2008, Weblogic, Websphere , Jboss, Jrun , Tomcat, Oracle 8i/9i, Snort, Nesses, Qmail, Apache, Etc.

7.9/10 Backups  Veritas Netbackup, Comvault, Solastice, Backuppc,Mirrordir, UFS dump, Cron, Amanda, Tar, Cpio, Bru

8/10 Tools Puppet, Chef, Jira, Git, Bosh, RabbitMQ ManageEngine, BMC Patrol, BGS, SilverBack, MRTG, Big Brother, Nagios, Open Nms, Whats-Up Gold, Ntop, Monit

8/10 Security tools & Firewall Untangle, Sophos, ACL, Network/Host availability checks, Intrusion Detection System, Intrusion prevention, Port Scanning, Vulnerability Assessment, System Auditing, O/S hardening. File integrity checks, and preventions. Incident Response and handlings.Network/Host/Application Monitoring Alerts Management Reporting. SSL, Snort IDS, Ipchains, Iptables, Tripwire, Nessus, Nmap, Astaro, Microtik, Cisco Pix 515E, Symantec Antivirus Server

7/10 Servers Configuration Oracle Weblogic 8.1,10 / IBM Websphere 6,7, Microsoft IIS Qmail Server, Veritas Cluster, Veritas Clusters,Volume Manager NDM Trend Micro Antivirus Server, Intertell IP phone Server, Magic Ticket system Silver Back etc.

EXPERIENCE

Straker Translations, New Zealand (August 2015)

Role and Responsibilities• Cloud Solutions Architect• Designed, Managing core Cloud infrastructure on AWS and Softlayer with Debian, CentOS Linux, Windows

based VMs,• Supporting In-house Projects with core Development team in DevOps environment with various technology.• Supporting Java Applications/Middleware on Ubuntu Linux servers, this includes Mission Critical services, and

account management along with all of the supporting functions to make operation smooth. Including direct interaction with client/users communication to resolve issues.

• Assist with cross team communications and functionality between UNIX and Windows for better end-user experience.

• requirement capturing, proving solutions according to business needs• Designed network architecture, Web technologies, Network Security and Application Automation and

Orchestration • Coordination with Overseas clients and projects Vendors.• Managing high level projects from creation to implementation, including appropriate delegation for multiple

team members and student workers.• Daily status reporting using Jira and Confluence • Documenting servers as far as hardware specs and OS revisions. • Documenting procedures and standards to decrease maintenance costs.

Hewlett Packard, New Zealand (July 2013 – March 2015)

Role and Responsibilities• Infrastructure Specialist, • Fonterra Projects, Supporting core Fonterra virtualized infrastructure on Vmware with more than 1500 Linux

and Windows based VMs,• Supported Development of DevOps environment with Openstack (IAAS platform) technology.• Supporting SAP Applications on Windows and Linux servers, middleware, this includes Mission Critical

services, and account management along with all of the supporting functions to make operation smooth. Including direct interaction with Fonterra client’s communication to resolve issues.

• Assist with cross team communications and functionality between UNIX and Windows for better end-user experience.

• Coordination with Overseas clients and projects Vendors.• Manage several high level projects from creation to implementation, including appropriate delegation for

multiple team members and student workers.• Daily status reporting • Documenting servers as far as hardware specs and OS revisions. • Documenting procedures and standards to decrease maintenance costs.

Telecom, New Zealand (July 2011 – April 2013)

Role and Responsibilities• Position/Title : Support Specialist • Supporting core Applications in Unix and Wintel environment, CRM Siebel Environment, Middleware, F5

Load balancer, Networking, Security Administration, Mission Critical services, and account management along with all of the supporting BAU functions to make operation smooth.

• Maintaining (Production, Staging, and Development), Solaris 10 environment RedHat/Ubuntu Linux servers, Sun Sparc hardware, including ZFS file system and Solaris Zoning environment.

• File system management and disk space management.

• Setting up user accounts, controlling user access to specific system resources based on user profiles through nis+.

• Setting up File sharing between servers as per user requirements using NFS and Rsync• Operating System Customization according to business requirements.• Installation of latest patches for fixing security bugs and relevant platform specific packages. • Analyze performance problems & recommend actions to alleviate problems.• Developing shells scripts for automating repetitive tasks.• CRM Siebel Administration, Performance tuning, Migration and troubleshooting.• Oracle Web logic 10 Administration, Performance tuning, Migration and troubleshooting with J2ee

Applications on Sun Servers.• Websphere 7.0 Administration, Performance tuning, Migration, and troubleshooting with J2ee Applications on

Sun Servers. • IPlanet/Apache servers administration on Unix Platform.• IIS .Net Stack / Windows 2003 administration on WinTel to support CRM platform• Involved in Manual Backup and Restoration Activity and monitoring Automated backup using Comvault

backup• Assist with cross team communications and functionality between UNIX and Windows for better end-user

experience.• Coordination with Overseas clients and projects Vendors.• Manage several high level projects from creation to implementation, including appropriate delegation for

multiple team members and student workers.

• Documented servers as far as hardware specs and OS revisions.

• Documented procedures and standards to decrease maintenance costs.

EnvironmentSiebel, Solaris, Redhat/Ubuntu Linux, Windows 2008, ZFS, Weblogic 10, Websphere 7, Iplanet, Oracle, Tivoli work Scheduler,

Aramco Overseas Company (AOC) Netherlands (Nov 2010 – June 2011)

Employer: Kaar Technologies, Solaris Independent (consultant)

Role and Responsibilities• Solaris Consultant ( freelancer)• AOC Projects on Global Level, Supporting core AOC SAP basis Applications on Solaris 10 servers, supporting

Hosting Environment, Middleware, Networking, Security Administration; This includes Mission Critical services, and account management along with all of the supporting functions to make operation smooth. Also include direct international with AOC client’s communication to resolve issues.

• Supporting SAP Basis Administration , Performance tuning , Migration and troubleshooting • Maintaining (Production, Staging, and Development), Sun M5000 LDOM, Solaris 10 environment

RedHat/Ubuntu Linux servers, Sun Sparc hardware, including ZFS file system and Solaris Zoning environment.

• Oracle Weblogic 10 Administration, Performance tuning, Migration and troubleshooting with J2ee Applications on Sun Servers.

• Websphere 7.0 Administration, Performance tuning, Migration, and troubleshooting with J2ee Applications on Sun Servers.

• iPlanet/Apache servers administration on Unix Platform.• Involved in Manual Backup and Restoration Activity and monitoring Automated backup using Comvault

backup• Assist with cross team communications and functionality between UNIX and Windows for better end-user

experience.• Coordination with Overseas clients and projects Vendors.

• Manage several high level projects from creation to implementation, including appropriate delegation for multiple team members.

• Documented servers as far as hardware specs and OS revisions. • Documented procedures and standards to decrease maintenance costs.

Hewlett Packard, New Zealand (Nov 2008 – April 2010)

(Employer: HP Auckland, Team Size: 200, Administration and Consultancy)

Role and Responsibilities• Infrastructure Specialist, Project coordinator • General Motor Projects on Global Level, Supporting core GM Applications on Unix servers, supporting

Hosting Environment, Middleware, Networking, Security Administration, This includes Mission Critical services, and account management along with all of the supporting functions to make operation smooth. Also include direct international with GM client’s communication to resolve issues.

• Assist with cross team communications and functionality between UNIX and Windows for better end-user experience.

• Coordination with Overseas clients and projects Vendors.• Manage several high level projects from creation to implementation, including appropriate delegation for

multiple team members and student workers. • Documented servers as far as hardware specs and OS revisions. • Documented procedures and standards to decrease maintenance costs.

3Com, Singapore (August 2007 – July 2008) (Employer: 3com, Singapore, Team Size: 6, Maintenance and Enhancement)

Role and Responsibilities• Web Administrator/System Analyst• As a Team member of Midrange Sun Support maintaining core Unix servers supporting, This includes Mission

Critical services, and account management along with all of the supporting functions to make operation smooth. Also include direct international clients communication to resolve issues.

Citigroup, Singapore (April 2006 – August 2007)

(Employer: Optimum Solutions, Team Size: 17, Maintenance and Enhancement)

Role and Responsibilities Accomplishments • Senior Unix Administrator• As a Team member of MidRange Sun Support maintaining core Unix servers supporting Asia pacific and

EMEA projects. This includes Mission Critical services, and account management for 50,000+ users along with all of the supporting functions to make operation smooth. Also include Direct international clients communication to resolve issues. My work involves being on 24/7 on call Production Data centre Support

EnvironmentSolaris, Veritas, Netbackup, Volume Manager, Cluster, BMC Patrol, Weblogic 6.1/8.1, Websphere 6, Iplanet, Oracle, Tivoli work Scheduler,

Sennari Inc. (November 2005 to April 2006)(Employer: Impetus India, Team Size: 20, Server and Application AdministrationMobile gaming and loyalty services Production Support.

Role and Responsibilities• Senior Software Engineer• Clients interfacing, Application Administration and support • Team building and team management

EnvironmentJboss, Oracle, Redhat AS Linux

Heritage Websolutions (Nov 2004 – Jun 2005)

Role and Responsibilities• System Administrator• Primary responsibilities: technical operations and general management• Closely worked with the HWS’s exclusive client Emageon• Setup Engineering, QA, Technical Service, and Customer Support Service groups. Setup HR, Accounts and

Admin groups.• Technical support to Engineering team, Substantial technical support to CCS project.• Built a team from 10 to 34 employees on payroll (29 billable employees)

Environment

MS Exchange server, Active Directory, Proxy Server, DNS , FTP Server,Intranet , Cisco PIX 515E , 2821 router , Catalyst Switches, Polycom Video Conferencing , WebEx , and Intertel IP phones, Magic Ticket SystemCCS ,CVS, Silver Back Application Monitoring. Oracle8i/9i, Sun E450 Sun Blade , Sun Ultra 5, SunVTS , Veritas Volume Manager, Trend Micro Antivirus Server ,Weblogic, Apache, Heartbeat Clustering, Mondo , Mon , Backuppc , Lotus Interworks (May 2001 to Mar 2004)(Employer: Intersolutions; Team Size: 12; System, network and security Administration)

Role and Responsibilities• Member of Technical Staff• System, Network and Security Administration • Client interaction, requirement capturing.• Estimation, Scheduling, Risk management• Analysis, Design and implementation of the core architecture• Leading and managing the team• Overall delivery

EnvironmentSolaris, Linux, Windows, Cisco, Websphere, Weblogic, DB2, Oracle Mail Server Proxy Server, DNS FTP ServerNews Server, Intranet Server Routers Configurations, Oracle8i/9i, Mysql, DB2, Iplanet, Tomcat, Apache, Heartbeat Clustering Linux Server Designed/administration and configuration ManagementsSun Sparc Ultra e450 Designed/administration and configuration Managements