zimbra service update december 2, 2008 isc networking & telecommunications
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ZIMBRA
SERVICE UPDATEDECEMBER 2, 2008
ISC Networking & Telecommunications
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Overview of ServiceAvailability ReportRatesRoadmapQ&A
Agenda
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Overview Production on July 26, 2008 10 Linux servers in 3 campus data
centers 1 TB of mailbox storage Data replicated in Huntsman and MODV
campus data centers Nearly 14,000 users Default quota is 250 MB
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Availability for FY09 YTDIncidentsRemedy Cases
Service Review
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Availability Target: 99.99% (55 minutes)
Advertised: 99.85% (2 hours, 48 minutes)Absolute: 99.82% (3 hours, 22 minutes)Averaged across multiple servers/services
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Incidents October 14: 8.5 hours, storage
changes
November 2: 3 hours, database inconsistencies
Reduced functionality during both
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Remedy Cases SLA: 24 hour response Since GA, 44 cases Shortest: 3 minutes <24 hours to resolve 50% of cases Longest: 16 days (complexity,
vendor escalation)
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Rates No change to base price in two years Enhanced: $3.00/month Basic: $3.50/month Additional storage: $1.25/250MB/month
(up from $1) Quota over 1 GB - $50 onetime setup
fee All future migrations charged T&M
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Short-term (0-3 months)Medium-term (4-12 months)Long-term (>1 year)
Roadmap
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Exchange Free/busy
GAL Changes - NovemberInternal ISC Pilot - December
GAL sorting to [Lastname, Firstname] - February
General Availability - March
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BlackBerryTesting now
Internal ISC Pilot - December Customer Pilot - Late January GA from Zimbra in 6.0 - After April Recommend planning for PDA
policy compliance
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Zimbra Upgrade 5.0.10/5.0.11 Upgrade - Late
February Needs extensive testing Kerberized group account access Zimbra Connector for Outlook
dependency
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Storage ChangesRetiring current SANEvaluation down to 2 vendorsMigration - Late January / Early February
Weekend outage of 2-4 hours
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Medium-termBasic/Enhanced login reportingKerberized IMAP ProxyScalingForward-only Service – JulySMTP-Relay Service - July
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SMTP-Relay Enabled relaying through Zimbra for
transition Existing: Relay if IP in host list New: Relay if sender/recipient are on
ISC service Reinstating charges for IP-based
service in July
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Long-term
Instant MessagingZimbra DesktopKerberized Calendaring
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Q&A - Customers Current - Purge Junk mail every 14 days Goal - Also purge deleted items every
14 days Goal - Retire legacy domain support
(Ex. pobox.upenn.edu and dolphin.upenn.edu)
Needs - Should user filter rules supersede server rules?
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Q&A – Your topicsWhat is the timeline for Zimbra/Exchange calendar integration?
What are known issues and where do we track them?
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References http://www.upenn.edu/computing/
email/
http://prowiki.isc.upenn.edu/wiki/ISC_Zimbra_documentation