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2. 650 65.29085 ..85 : - . .: -, 2012. 260 . ( ). ISBN 978-5-16-011055-7 , , , -, . - , . : , , -, ,, -, . - . , , , . - , - , . - : -, , , , , . 65.290ISBN 978-516011055-7 .., 2012 01.02.2011. 6090/16. . Newton. . . . 16,5. .. . 19,36. - 127282, , . , . 31, . 1.: (495) 3800540, 380-05-43. : (495) 3639212Email: books@infram.ruhttp://www.infram.ru 3. ...4.6 1. - .7 2. - ..71 3. 126 4. -...153 5. - .173 6. , -..183 7. -...206..257 -.258 3 4. 3- , - - (- -, 2011) , . - . -, -, .- , -. -, -, , .- .- , .- - (bookmarks). .- .- , ( ) .- , -, - .- . , .- .- ( ) , - ..- , .- , - .- - , . - , , . , : isaev.ra@yandex.ru. , .4 5. - , . - , . , :- http://bankiram.blogspot.com- http://isaev-ra.livejournal.com- http://twitter.com/isaev_roman 5 6. 7 . - , () . , , , . , , . , - . 1 - () : - , ISO 9000 -, , -, , - , -, - , - (KPI), - - . 2 - - : --, , , , - . 3 - , : - - , - -, , - , , . 4 -. , , -, . 5 -- . : , , , . 6 , -. , . 7 -. , : Business Studio,ARIS, Microsoft Visio, ERwin Process Modeler, -. 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( ).2. -.3. .4. . 7. - 221 23. Business Studio - [1] 7. -222 24. Business Studio 7. - 223 25. Business Studio - Business Studio , : . : - - - "" 2-3 7. -224 26. Business Studio - -Business Studio : - - , (),Business Studio : - 7. - 225 27. Business Studio Business Studio - ( ), . -, , . . http://www.businessstudio.ru/buy/modelshop/nm_bank3 7. -226 28. Business Studio , Business Studio ( : www.businessstudio.ru) , . - , . , . - , . , . , . , . , . , . - , . - , . , . , . -, . -, . , . , . , . , . , . 7. -227 29. Business Studio 7. - 228 30. Business Studio , . -, : IDEF0, (Basic Flowchart), (Cross Functional Flowchart), EPC. : : BSC/KPI, -, ,- , . - , , . , . : Microsoft Word, Microsoft Excel HTML-. , . - off-line. Microsoft Visio, . - . 7. - 229 31. ARIS ARIS , . : IDS Scheer AG (). ARIS, , : , -, , , . 100 () -.ARIS 4 , . ARIS Strategy Platform -, - . ARIS Design Platform , , - . ARIS Implementation Platform - , . ARIS Controlling Platform - . 7. - 230 32. ARIS 7. - 231 33. ARIS "" Function tree XYZ Application system Stock type Value Organizational / diagramaddedchart chain diagram 1 Value added Organizational eEPCchain diagram / W ABC chart 1 Stock .. eEPC 1 .. 1 2 .. eEPC Function 1 .. allocation diagram 2 .. / - 1 .. WABC . 2 .. Stock 7. -232 34. ARIS 7. - 233 35. ARIS - - ( , , ) 7. -234 36. CA ERwin Process Modeler (BPwin) CA ERwin Process Modeler , , -.: CA technologies, . -, . BPwin, - . ERwin Process Modeler -: , , , , . - IT-, - . 7. - 235 37. CA ERwin Process Modeler 7. -236 38. CA ERwin Process Modeler - 1.IDEF0 2.DFD ( -) 3.IDEF3 ( WFD-) 4.Node Tree Diagrams 5.Organization Charts 6.Swim Lane Diagrams ( IDEF3) 7. For Exposition Only Diagrams (FEO) 8. IDEF3 Scenario Diagrams 7. -237 39. CA ERwin Process Modeler 7. -238 40. CA ERwin Process Modeler - IDEF. -. -, - ( , , ) 7. -239 41. Microsoft Visio Microsoft Office Visio (-), , . -. , - -. - , -. Microsoft Visio Standard 2010 (Office Fluent User Interface), Office 2010. , , . . 7. -240 42. Microsoft Visio 7. - 241 43. Microsoft Visio - (). () -. - HTML -. . - SharePoint - Visio. Visio . , Microsoft Excel, Access, SQL. . - -. , , , , . Microsoft Office , Visio . 7. - 242 44. Microsoft Visio Business Process ( -) Basic Flowchart Cross Functional Flowchart EPC Diagram Work Flow Diagram IDEF0 Diagram Data Flow Diagram BPMN Organization Chart () Cause and Effect Diagram (-) Project Schedule ( ) Gantt Chart PERT Chart 7. - 243 45. Microsoft Visio - - - - / , - (-) 7. -244 46. - - , . (. ). - , - , , , , . 7. - 245 47. - 7. - 246 48. - BSC KPI - () - - IDEF0 Diagram Data Flow Diagram -, - IDEF3 Diagram ORACLE Diagram BAAN Diagram Swimmer Lanes Diagram Process Variant Matrix Diagram ARIS: Value-Added Chain Diagram, Process Selection Diagram, eEPC . 7. -247 49. - - , 7. - 248 50. - (), . -. . - - - , -, . - ( , , , ), - BIZDIAGNOSTICS. 7. - 249 51. BIZDIAGNOSTICS , , -, . 1000 . - , .. (), . , -. , . . , BIZDIAGNOSTICS . BIZDIAGNOSTICS . 7. -250 52. BIZDIAGNOSTICS BIZDIAGNOSTICS (www.bizdiag.com) , , , , . : (). . -, , . BIZDIAGNOSTICS , , , , , c -. 7. - 251 53. BIZDIAGNOSTICS BIZDIAGNOSTICS , . , BIZDIAGNOSTICS . 7. -252 54. BIZDIAGNOSTICS : BIZDIAGNOSTICS, Internet. , , iPad . : , -, . : . : BIZDIAGNOSTICS , . : , www.bizdiag.com. 7. - 253 55. BIZDIAGNOSTICS 1. : , , . . 2. - : - - . , :- -, ;- -, ;- -, . , -. 7. -254 56. BIZDIAGNOSTICS BIZDIAGNOSTICS . BIZDIAGNOSTICS . , . 7. -255 57. 7 7. -256 58. , ? , . , , : , , , , , , , , , , . , - () . - () . : ISO 9000 , -. 257 59. - [1] - , 3.0.[ ]. http://www.businessstudio.ru/buy/modelshop/nm_bank3 [2] .. -. .: -,2011. 400 . . [3] .http://www.arb.ru/site/docs/docs.php?id=1082 [4] - http://bankiram.blogspot.com http://isaev-ra.livejournal.com http://bankir.ru/dom/blog.php?u=223412 [5] ISO 9000. 176. http://www.tc176.org [6] Business Studiohttp://www.businessstudio.ru [7] https://www.bizdiag.com 258 60. - , , , : http://bankiram.blogspot.com - .-, . , - -, , , " " . , , .-, - , . , . - , " ". , , . 259 61. - . . 20 - -. - , -. - ( - ISO 9000) . -. . 260