Максим Тамбиев, Региональный директор forrester research

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, 2015

© 2015 Forrester Research, Inc. Reproduction Prohibited 3

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Turn big data into business

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Transform the customer experience

Accelerate your digital business

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Embrace the mobile mind shift

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The challenge of creating valuable cloud metrics

› Tech management is often not entirely sure how performance is regarded by the business.

› Organizations commonly view metrics as an output in their own right

› Technology management organizations often have too many metrics

› Tech managers often overlook the behavioral aspects of metrics


Develop and report objectives and metrics effectively

1) Identify the customer;

2) get in front of the metrics challenge early;

3) create multiple scorecards;

4) use the BSC methodology for a 360 view of cloud success;

5) choose the right number of metrics


Defining objectives and representing four perspectives


Evolution of the balanced scorecard methodology


The four perspectives adapted for cloud computing


The service perspective: improve internal and external customer satisfaction

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Максим Тамбиев, Региональный директор forrester research

Business