놀이터코리아의 기업문화 : 존중과책임 / planstalk culture : respect and...

놀이터코리아의기업문화 :

존중과책임

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Culture :

respect and responsibility

Copyright © 2016 (주)놀이터코리아, Planstalk Inc. All Rights Reserved.

크리에이티브커먼즈의라이선스에따라 [스마트스터디의황석인외 5인이번역한 '넷플릭스의문화 : 자유와책임’]을인용

Reed Hastings, Netflix Culture : Freedom & Responsibility, 14 March 2016, <http://postachio-files.s3-website-us-east-1.amazonaws.com/cc561bddfc40ff6b75d17968ed78c377/5725f8f1fd4174604928cc2b8e15c4da/b3167770ab29199c021f73ae28f71da4.pdf>


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사랑

우리회사의기업문화에서가장우선순위는사랑입니다

만약에당신의연인과싸웠다면, 지금당장퇴근해야합니다

LOVE

Love is the first priority of our corporate culture

If you are having problems with your love relationship, you must leave immediately

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• 회사의인재상

• 팀

• 자유와책임

• 통제가아닌맥락의전달

• 승진과자기계발

• Right people for company

• Team

• Freedom & Responsibility

• Context, not Control

• Promotions & Development



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책임존중

태도

responsibilityrespect

attitude

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우리회사의인재상(일곱가지행동과기술)

우리는이일곱가지를만족하는사람들과함께일한다.

Right people for PlansTalk (seven behaviors and skills)

We work together who demonstrate these seven


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직위나의견차이에관계없이

상대방을존중한다.

맡은소임과목표에완벽하게

책임을다해야한다.

상대방의업무와근무시간을

존중한다.

스트레스가많은상황에서도

침착함을유지한다.

서로에게자랑거리이자존중

받을수있도록행동한다.

태도

You treat people with respectindependent of their status or disagreement with you

To take full responsibility for one’s tasks and goals

To respect the work and working hours of others

You maintain calm poise in stressful situations

To act in a way that is a source of pride and respect for everyone

attitude


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경거망동하기전에, 잘경청함

으로써상대방을잘이해한다.

간명하게글을쓰고, 말한다.

함께개선하고발전하기위해

서만책임을묻는다.

항상상대방의처지에서생각

하며, 상처주거나헐뜯는말을

하지않는다.

대화의시작부터끝까지상대

방과마주보고말을끊지않는

다.

소통

You listen well, instead of reacting fast, so you can better understand

You are concise and articulate in speech and writing

To hold assign responsibility only for the purpose of mutual improvement and development

To consider the circumstances of others and not say anything to hurt or slander

To look others in the eyes and not interrupt until they are finished speaking

Communication


8

어려운문제를해결할실용적인방

안을찾기위해이슈들을재구성한

다.

복잡성을최소화하고간소화하는

데시간을들여,

회사의민첩성에도움을준다.

겉으로드러난현상뒤에있는, 근

본원인을파악해야한다.

전략적으로생각해서,

자신이할수있는일과하지않아야

할일을분간하려고노력해야한다.

지금잘해야하는일과나중에손봐

도되는일을영리하게구분해야한

다.

지혜

You re-conceptualize issues to discover practical solutions to hard problems

You keep us nimble by minimizing complexity and finding time to simplify

You identify root causes, and get beyond treating symptoms

You think strategically, and can articulate what you are, and are not, trying to do

You smartly separate what must be done well now, and what can be improved later

Wisdom


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빨리, 열정적으로배운다.

우리의전략과시장, 고객과업

체를이해하려고노력한다.

사업과기술, 엔터테인먼트에

대한지식을두루파악한다.

자신의전문분야를넘어서도

효과적으로이바지한다.

호기심

You learn rapidly and eagerly

You seek to understand our strategy, market, customers, and suppliers

You are broadly knowledgeable about business, technology and entertainment

You contribute effectively outside of your specialty

Curiosity


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논란이생길일이라도여러분

이생각한것을말한다.

어려운결정을대범하게내린

다.

타당하고더나은가정을세우

기위해도전하며, 더나은방법

을제안한다.

우리의가치와부합하지않은

행동에문제를제기한다.

실수를빨리인정한다.

용기

You say what you think even if it is controversial

You make tough decisions without agonizing

You challenge prevailing assumptions when warranted, and suggest better approaches

You question actions inconsistent with our values

You are quick to admit mistakes

Courage


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탁월함을추구함으로써,

다른사람들에게영감을준다.

우리회사의성공에지대한관

심이있어야한다.

성취를축하한다.

끈기를갖는다.

행동주의자가되어야하며, 분

석에만몰두하느라아무일도

못하는상황을피한다.

열정

You inspire others with your thirst for excellence

You care intensely about PlansTalk‘s success

You celebrate wins

You are tenacious

You exhibit bias-to-action, and avoid analysis-paralysis

Passion


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동료를믿는다.

여러분이나여러분이속한그

룹이아닌, 우리회사에최선인

것을찾는다.

가장좋은아이디어를찾기위

해이기심을버린다.

동료를돕는데시간을낸다.

정보를활발하게공유한다.

다른사람에게동의하지않더

라도정치적으로굴지않는다.

이타적행동

Trust others

You seek what is best for PlansTalk, rather than best for yourself or your group

You are ego-less when searching for the best ideas

You make time to help colleagues

You share information openly and proactively

You are non-political when you disagree with others

Selflessness


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이러한가치들은

채용, 동료간평가, 연봉협상,

퇴사와승진에서핵심기준이된다.

The actual company values,

as opposed to the nice-sounding values, are shown by who gets rewarded,

promoted, or let go


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• 팀

• 자유와책임




• Team





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우리는팀이다.

우리는프로스포츠팀이지, 동아리가아니다.

‘고용’과 ‘성장’, ‘해고’를현명하게수행함으로써

훌륭한인재를적재적소에배치할수있다.

We’re a team

We’re like a pro sports team, not a club

PlansTalk leaders hire, develop and cut smartly, so we place a person with the right talent in every position


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회사의팀

재능있는사람이많을수록더많은것을해낼수있고, 따라서항상서로서로돕게된다.

내부동료사이의 '치열함' 혹은 '죽든살든알아서해‘

같은행동들은거의없으며, 있어도허용되지않는다.

Corporate Team

The more talent we have, the more we can accomplish, so our people assist each other all the time

Internal “cutthroat” or “sink or swim” behavior is rare and not tolerated


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직원들을줄세우지않는다.

• 우리는직원끼리경쟁심이생기는것을원치않는다.

• 우리는직원들이서로를돕길원하고, 그들은그렇게한다.

No Ranking Against Other Employees

• We don’t want employees to feel competitive with each other

• We want employees to help each other, and they do


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훌륭한일터는

멋진동료들이있는곳이다.

훌륭한일터란에스프레소기계, 많은복지혜택, 점심초밥, 성대한파티,

고급사무실이제공되는곳이아니다.

우리는네스카페돌체구스토조비아를가지고있지만, 가장효과적인것은

멋진동료들이가득한환경을만들고유지하는것이다.

Great Workplace is

Stunning Colleagues

Great workplace is not espresso, lush benefits, sushi lunches, grand parties, or nice offices

Although we have a NESCAFE Dolce Gusto JOVIA,

but only if they are efficient at attracting and retaining stunning colleagues


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우리회사에근무하는모든사람이,

존경할만하고배울만한사람이면어떨지상상해보자...

Imagine if every person at PlansTalk is someone you respect and learn from…


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우리는서로를존중한다.

우리는최고가되도록서로를돕는다.

We Respect Each Other

We Help Each Other

To Be Great


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• 팀

• 자유와책임




• Team





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혼돈의발생 (Chaos Emerges)

이지점에서혼란과오류들이발생한다. 보유한능력에

비해사업이너무복잡해져버린다.

Chaos and errors spike here – business has become

too complex to run informally with this talent level

복잡성(Complexity),회사의규모 (Bigger)

직원의자유 (Employee Freedom)

대부분회사에서는규모가커질수록자유가줄어든다.

Most Companies Curtail Freedom as they get Bigger


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오직책임감있는사람만이

자유를누릴가치가있다.

Only Responsible People are

Worthy of Freedom


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책임감있는사람

• 스스로동기를부여하는사람

• 스스로자각하는사람

• 자기수양이된사람

• 스스로를개선하는사람

• 누가무엇을하라고말하기전까지기다리지않는사람

• 사무실바닥의휴지를주워버리는사람

The Responsible Person

• Self motivating

• Self aware

• Self disciplined

• Self improving

• Doesn’t wait to be told what to do

• Picks up the trash lying on the floor


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우리회사에는조직과몇가지규칙이있다.

그것은효과적인협업을위한것이다.

자유는완벽하지않다.

We have structure and some rules at work

It is intended to effective teamwork

Freedom is not absolute


업무규정_놀이터코리아. 참고조직및칭호_놀이터코리아. 참고

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우리는현재우리가만든조직과규칙을따르고있다.

그러나우리의모델은회사가성장함에따라

직원의자유를제한하지않고오히려늘려서,

창의적인사람을계속고용하고키워가는것이다.

우리는이를통해지속적인성장의기회를얻는다.

We are following the rules and structure that we made.

However our model is to increase

employee freedom as we grow, rather than limit it,

to continue to attract and nourish innovative people,

so we have better chance of sustained success


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자유와책임에대한요약 :

먼저, 잘확립된규칙을따른다.

성장하면서, 규칙을최소화하라.

뛰어난직원을고용함으로써혼돈을억제하라.

효율성보다유연성을갖는것이장기적으로더중요하다.

Summary of Freedom & Responsibility :

First, follow well established rules

As We Grow, Minimize Rules

Inhibit Chaos with Ever More High Performance People

Flexibility is More Important than Efficiency in the Long Term


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자유를위해꼭필요한규칙

도덕적, 윤리적, 법적인문제들

정직하지못하거나, 해를끼치는것은용납되지않는다.

Necessary Rules for Freedom

Moral, ethical, legal issues

Dishonesty, harassment are intolerable


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• 팀

• 자유와책임




• Team





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훌륭한리더는사람들을통제하는대신,

적절한맥락을설정하여전달함으로써

어떻게좋은결과를얻을수있을지를생각한다.

The best leaders figure out how to get great outcomes

by setting the appropriate context,

rather than by trying to control their people


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통제가아닌, 맥락의전달

맥락 (지향할것)

• 전략

• 핵심지표설정

• 가정, 추론설정

• 목적(목표) 설정

• 맡은역할을명확히설정

• 핵심지식숙지

• 투명한의사결정과정

통제 (지양할것)

• 상명하복식결정

• 승인(허가) 절차관리

• 위원회

• 결과보다계획과절차중심적인것

올바르게결정하는데필요한통찰과이해를제공한다.


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Context, not Control

Context (embrace)

• Strategy

• Metrics

• Assumptions

• Objectives

• Clearly-defined roles

• Knowledge of the stakes

• Transparency around decision-making

Control (avoid)

• Top-down decision-making

• Management approval

• Committees

• Planning and process valued more than results

Provide the insight and understanding to enable sound decisions


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좋은맥락이란• 회사/직무의목표와연결지어진

• 우선순위와관련된 (얼마나중요한지/ 얼마나촉박한지)

– 대단히중요한지(지금해야하는일인지), 혹은 ...

– 챙기면좋은것들(가져갈수있을때)

• 신중하고개선된관점

– 실수없는 (신용카드를다루는일등), 혹은 …

– 매우좋은 / 오류를수정할수있는 (웹사이트), 혹은…

– 초안 (실험적인)

• 핵심이해당사자

• 핵심지표 / 성공의정의

Good Context

• Link to company/functional goals

• Relative priority (how important/how time sensitive)

– Critical (needs to happen now), or…

– Nice to have (when you can get to it)

• Level of precision & refinement

– No errors (credit cards handling, etc…), or…

– Pretty good / can correct errors (website), or…

– Rough (experimental)

• Key stakeholders

• Key metrics / definition of successCopyright © 2016 (주)놀이터코리아,

Planstalk Inc. All Rights Reserved.

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리더에게:

여러분이관리하는우수한사람들중의한명이실수를하더라도,

그를비난하지마라.

대신,

여러분이그사람에게어떤맥락을전달하지못했는지

스스로물어라.

Leaders:

When one of your talented people does something dumb,don’t blame them

Instead, ask yourself

what context you failed to set


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• 팀

• 자유와책임




• Team





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회사의특정기간, 특정팀에서는

수많은기회와성장이있을것이다.

행운과재능을모두가진일부는

특별한커리어성장이있을것이다.

In some time periods, in some groups,

there will be lots of opportunity and growth at PlansTalk

Some people, through both luck and talent,

will have extraordinary career growth


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승진에필요한세가지조건

1. 해당역할에서할일이매우많은지

– 자리가그렇게크지않을때, 뛰어난팀장정도는괜찮겠지만, 이사(director)는필요없다.

뛰어난팀장이떠나더라도, 평범한팀장으로대체하면된다. 이사가아니라.

2. 현재역할에서최고의기량을발휘하고있어야한다.

– 외부인사가지원하는경우우리가지원자의능력을잘알고있어야한다.

– 동료들이승진대상자의능력을잘알고있어야승진이가능하다.

3. 우리문화와가치를훌륭하게대변하는사람이어야한다.

Three Necessary Conditions for Promotion

1. Job has to be big enough

– We might have an incredible manager of something, but we don’t need a director of it because job isn’t big enough

If the incredible manager left, we would replace with a manager, not with a director

2. Person has to be a superstar in current role

– Could get the next level job here if applying from outside and we knew their talents well

– Could get the next level job at peer firm that knew their talents well

3. Person is an extraordinary role model of our culture and values


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자기계발

• 우리는구성원스스로성장할기회를제공한다. 주위에뛰어난동료들을채우고, 도전적인업무를

계속해서제공한다.

– 수준낮은동료들과함께하거나, 너무쉬워서재미없는일은하는것은각개인의능력을향상하지못하게

만든다.

Development

• We develop people by giving them the opportunity to develop themselves, by surrounding them with

stunning colleagues and giving them big challenges to work on

- Mediocre colleagues or unchallenging work is what kills progress of a person’s skills


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우리는자기발전을지원한다.

• 뛰어난사람들은일반적으로경험과관찰, 자기성찰, 독서, 토론을통해자기발전한다.

– 훌륭한동료들과함께도전적인업무속에서일할수있는한그렇다.

– 우리는서로의성장을돕기위해최선을다한다.

– 우리는서로를정직하게대한다.

We Support Self-Improvement

• High performance people are generally self-improving through experience, observation,

introspection, reading, and discussion

- As long as they have stunning colleagues and big challenges to work on

- We all try to help each other grow

- We are very honest with each other


자기발전지원제도_놀이터코리아. 참고

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회사의

자기계발지원과지출정책(컴퓨터, 출장등등) :

“회사에가장이로운방향으로요구하라”

PlansTalk Policies

for Support Self-Improvement and Expensing(computer, travel and so on) :

“Require in PlansTalk’s Best Interest”


41

&


42

마지막으로, 우리회사가평생직장이될필요는없다.

• 때때로, 어떤팀에서는, 성장기회가충분하지않을수도있다.

• 더큰일과직급을맡기위해이직하는직원을축하해야한다.

– 그사람이그것을원한다면더욱그렇다.

Finally, PlansTalk Doesn’t Have to Be for Life

• In some times, in some groups, there may not be enough growth opportunity for everyone

• In which case we should celebrate someone leaving PlansTalk for a bigger job

- If that is what the person prefers


놀이터코리아의 기업문화 : 존중과책임 / planstalk culture : respect and...

Small Business & Entrepreneurship