МИНИСТЕРСТВО ОБРАЗОВАНИЯ РОССИЙСКОЙ ФЕДЕРАЦИИ

Московский государственный университет экономики, статистики и информатики

Московский международный институт эконометрики,

информатики, финансов и права

Кузнецова И.К.

Practice of Writing Business Letters Практикум обучения деловой

переписке

Москва 2001

УДК 811.111 ББК 81.2 К 891 Кузнецова И.К. Practice of Writing Business letters (Практикум

обучения деловой переписке) / Московский государственный университет экономики, статистики и информатики – М., 2001, 34 с.

Под редакцией зав. кафедрой Турук И.Ф.

© Кузнецова И.К., 2001 © Московский государственный университет экономики,

статистики и информатики, 2001 © Московский международный институт эконометрики,

информатики, финансов и права, 2001

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ОГЛАВЛЕНИЕ CONTENTS

Введение Introduction ......................................................................................................... 5

Practice of Writing Business Letters. Предварительное задание 1 Preliminary Task 1 .............................................................................................. 7 Предварительное задание 2 Preliminary Task 2 .............................................................................................. 8 Предварительное задание 3 Preliminary Task 3 .............................................................................................. 9 Предварительное задание 4 Preliminary Task 4 ............................................................................................ 10 Предварительное задание 5 Preliminary Task 5 ............................................................................................ 10 Предварительное задание 6 Preliminary Task 6 ............................................................................................ 11 Предварительное задание 7 Preliminary Task 7 ............................................................................................ 13 Основное задание 1 Task 1 ................................................................................................................ 14 Предварительное задание 8 Preliminary Task 8 ............................................................................................ 14 Основное задание 2 Task 2 ................................................................................................................ 15 Предварительное задание 9 Preliminary Task 9 ............................................................................................ 15 Основное задание 3 Task 3 ................................................................................................................ 16 Предварительное задание 10 Preliminary Task 10 .......................................................................................... 16 Основное задание 4 Task 4 ................................................................................................................ 16

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Предварительное задание 11 Preliminary Task 11 .......................................................................................... 16 Основное задание 5 Task 5 ................................................................................................................ 17 Предварительное задание 12 Preliminary Task 12 .......................................................................................... 17 Основное задание 6 Task 6 ................................................................................................................ 18 Предварительное задание 13 Preliminary Task 13 .......................................................................................... 18 Основное задание 7 Task 7 ................................................................................................................ 18 Основное задание 8 Task 8 ................................................................................................................ 18 Предварительное задание 14 Preliminary Task 14 .......................................................................................... 19 Основное задание 9 Task 9 ................................................................................................................ 19 Основное задание 10 Task 10 .............................................................................................................. 20 Предварительное задание 15 Preliminary Task 15 .......................................................................................... 23 Основное задание 11 Task 11 .............................................................................................................. 24 Предварительное задание 16 Preliminary Task 16 .......................................................................................... 24 Основное задание 12 Task 12 .............................................................................................................. 26 Final Test 1........................................................................................................ 26 Final Test 2........................................................................................................ 30

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Предисловие

Introduction

Учебное пособие предназначено для тех, кому предстоит вести

переписку с деловыми партнерами на английском языке. Переписка с деловым партнером является важной частью любого бизнеса.

Данное пособие ставит своей целью помочь студенту овладеть навыками написания делового письма на английском языке. Оно дает основные правила оформления коммерческой корреспонденции, образцы писем, а также фразы-клише, используемые в деловой переписке.

Пособие состоит из 16 Предварительных заданий и 12 Основных заданий. Каждое Предварительное задание учит студента основным правилам и формам делового письма. Основные задания имеют цель показать как студент научился писать коммерческое письмо.

В пособии приводятся образцы деловых писем. В конце пособия даются 2 итоговых теста.

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Practice of writing business letters The aim of this guide is to review set phrases, patterns, accepted

idioms, grammar which are used in writing business letters. The students are to learn to compose letters from different components as well as to acquire skills of translating the specimens of letters presented herein from English into Russian and from Russian into English and documents of different structures as well.

The student must read once more and learn “golden rules” of writing

business letters: 1. give your letter a heading; 2. decide what you are going to say before you start to write; 3. use short sentences; 4. put each idea in a separate paragraph; 5. use short understandable, easy words; 6. think always about your reader. So your letters should be: clear, complete, concise, correct, and

courteous. You must give exact, the necessary and concise information. Your

letters must be addressed in a polite form and without any grammar mistakes. When writing letter you must keep in mind that any letter must convey

effectively the ideas you want to present and give a favorable impression of the person who wrote the letter.

If the letter is important it is necessary to make a draft first, leaving

space for additions, changes and corrections. Revising your first draft consider such questions: 1. Does the information cover all the main points? 2. Is the information relevant, correct and complete? 3. Are there any grammar, spelling and punctuation mistakes? 4. Does the style of the letter attractive? 5. Does the letter sound sincere? 6. Is it the kind of letter you would like to receive yourself? 7. Is the letter clear, complete, concise and courteous?

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Now do some exercises.

Preliminary Task 1 1. Join the two halves of these sentences so that they make good sense.

I never sign a letter Before I have read it through 1. Please reply at once 2. I shall be able to confirm this 3. Please reply as soon as possible 4. I often prefer to write 5. We cannot confirm the order

1. after I have checked our stock position

2. although a phone call is quicker 3. until we have checked our stock

position 4. so that we can order the supplies

we need 5. in order to save time

2. Rewrite sentences using the words below. The first sentence is an example. 1. First we will check our inventory and then let you know our delivery date.

After After we have checked our inventory we will let you know our delivery date

2. Please send us another copy of your check and we will pay it at once.

If --------------------------------------------------------------------------------------------

3. Your letter was delayed in the post and we have not been able to process your order yet.

Because --------------------------------------------------------------------------------------------

4. Please inform us of your telex number and we will be able to reply to your query at once.

So that --------------------------------------------------------------------------------------------

The opening salutation is never followed by an exclamation mark. In Great

Britain the opening salutation is followed by a comma (Dear Sir,) in the USA it is followed by a colon (Dear Sir: ). If you know your correspondent well, you must begin with “Dear Mr. Black” or “Dear Miss Well” and end with complimentary close as “Yours sincerely”. If you do not know your correspondent well, you must begin with “Dear Sir”, “Dear Madam” and end with “yours faithfully”. If you write to a partnership, the correct form of salutation will be “Dear Sirs” and complimentary close should be “yours faithfully”. “Dear Madam” refers to the case when the writer of the letter is not sure, if the lady is married or unmarried. “Dear Mrs. Black” refers to

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married woman. Thus the complimentary close should match the opening salutation. See the table, which is shown below.

Address Opening

Salutation Complimentary

close Mrs. N. White Miss N. White

Dear Madam, Yours faithfully, Yours truly,

Mrs. N. White Miss N. White

Dear Mrs. White Dear Miss White

Yours sincerely, Yours very sincerely

Preliminary Task 2 Choose the correct answer 1. The closing phrases in letters addressed to friends and relatives

1. Yours faithfully 2. Yours sincerely 3. Yours truly

2. The closing phrases in letters addressed to colleagues

1. Yours respectfully 2. Very truly yours 3. Yours sincerely

3. The closing phrases in letters addressed to the institutions, firms etc

1. Yours sincerely 2. Yours faithfully 3. Yours affectionately

4. A partnership can be addressed:

1. the secretary 2. Messrs. 3. Partners

5. “Best wishes” is the right way to make a complimentary close to a

letter beginning with a salutation. 1. Dear Sir 2. Dear Madam 3. Dear Marlene 4. Dear Mr. Williams

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Preliminary Task 3 Look at the letters and decide what is wrong with each one; underline

any mistakes after reading “golden rules”. We have seen your advertisement in the latest journal and would be grateful if you could kindly send us samples of your materials. Please quote us your best prices. We are looking forward to hearing form you. Yours faithfully. Rewrite the correct letter. There are number of queries that I would like to raise about your products

and I would be grateful if you could ask a representative to get in touch with me with a view to discussing these queries and hopefully placing an order if the queries are satisfactorily answered.

Decide what is wrong with the letter and write the correct one. Thank you very much for your letter of 15th January, which we have

received today. In reply to your enquiry we have pleasure in enclosing the necessary information concerning the latest model of equipment as well as the current price-list. If you would like any further information, do please contact me by phone or in writing and I will be pleased to help. I hope that our services will be of interest to you and I look forward to hearing from you.

Yours sincerely. What is incorrect? Write the correct variant. Thank you very much for your letter of 15th January, which we have received today. In reply to your enquiry we have pleasure in enclosing the necessary information concerning the latest model of equipment as well as the current price list. If you would like any further information, do please contact me by phone or in writing and I will be pleased to help. I hope that our services will be of interest to you and I look forward to hearing from you. Yours sincerely. There are different expressions, which are used to confirm receipt of

letters, references to dates are given in the letter itself.

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Preliminary Task 4 Choose expressions corresponding to two groups of them respectfully. 1. We have received your letter of

the 15th May 2. We refer to your letter of 15th

May 3. In reply to your letter 4. We acknowledge receipt of your

letter of 15th May 5. We have received your letter

dated 20th May

1. confirmation 2. reference to dates in letters

It is desirable that you should learn and remember some Russian word-

combinations such as: От сегодняшнего числа – of today’s date От вчерашнего числа – of yesterday’s date От того же числа – of the same date See examples: Our telegram of today’s date… Our letter of yesterday’s date … Our cable of the same date. Preliminary Task 5. Insert the appropriate prepositions if necessary. 1. We have received your letter … the 16th. … October. 2. Our letter dated … the 5th May was sent by airmail. 3. We acknowledge receipt … your letter … the 15th … June …, which

we thank you. 4. Please inform us … your decision immediately. 5. We will write … you… this matter … a few days. 6. We are obliged … your letter … yesterday’s date … which you sent

us your catalogue … compressors. 7. We will inform … you … receipt … your catalogue. 8. Our letter … the 15th … May was sent … reply … your cable … the

same date. 1) of 2) - 3) in 4) at 5) to 6) on 7) about 8) for 9) upon

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Translate the above sentences into Russian. Translate the following sentences from Russian into English. 1) Мы получили Ваше письмо, датированное 28 февраля. 2) Подтверждаем получение Вашего письма от 15 мая, за которое

мы Вас благодарим. 3) Мы получили Ваше письмо от 22 мая, телеграмму от 21 мая. 4) Подтверждаем с благодарностью получение Вашего письма от 20

января, посланного Вами в ответ на наше письмо, датированное 15 января.

Preliminary Task 6. There are various types of commercial letters. They are as follows: a) letter of introduction, invitation, congratulation b) letter – enquiry c) letter – order d) letter – offer e) letter – contract f) letter – claim g) letter – agency agreement h) letter – advertising You see some examples of letters. Read and define the type of the

letters. 1. Gentlemen: We are now commencing our preparations for Ceramitec exhibition. We are writing to you early to invite you to take part in this exhibition. Yours faithfully, Mr. Ramsden 2. Dear Sirs, We thank you for your enquiry of 14th November concerning spare parts. We can offer you the required number of spare parts at the price of … per unit c.i.f. Alexandria port. Shipment can be made in 4 lots of 150 units each at regular intervals within 3 months. Yours faithfully, Mr. Blake.

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3. Dear Sirs, We have received your reply to our offer and were sorry to see that our price seems to you unreasonable high. We have to state that we consider our price quite competitive as we quoted it on the basis of the cost price and quality of the goods. However we are ready to meet you halfway, as you are our reliable and regular partners. We are ready to give you a discount and reduce the price by 10% if you increase your order by not less than 500 t. We are looking forward to your early reply. Yours faithfully, Promexport. 4. Dear Sirs, In reply to your enquiry we regret to inform you that we cannot offer you instruments of the model you are interested in, as they are no longer produced. We can make you a firm offer for similar instruments of a new model. Their price is somewhat higher, but they are already in great demand. We can deliver the goods within 3 months of the date of receipt of your order. We are looking forward to your positive reply. Yours faithfully, Mr. Duke 5. Dear Sirs, We wish to express our respect to you and invite your representatives to the exhibition, where you can see the products exhibited by us. Our stand is in Pavilion No 3 of the exhibition are at Krasnaya Presnya. We are enclosing 5 invitation cards with the letter. Yours faithfully, Smith and Sons. 6. Dear Sirs, Re: agency agreement No.. In reply to your letter dated … we are pleased to inform you that the conditions stipulated by you in Clause of the Agreement seem quite acceptable to us. However, speaking about the right “Intertrade” to sell goods directly to

third parties, we suggest that it should be additionally stated that except for the cases stated in Clause I, the firm has the right to receive commission, the

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amount of which will be fixed in each separate case by special agreement between the parties. The amount of commission, however, should not exceed 5% of the value of the goods sold to third parties. We consider it necessary to include this amendment into the Agreement. We are looking forward to your earliest reply. Yours faithfully, “Intertrade”

Read and translate the above letters. Preliminary Task 7. Choose the words and word-combinations on the right, which

correspond to the expression on the left. We are interested in goods produced by your company. We saw your product at the exhibition and would ask you to send us your latest catalogue. We are interested in purchasing … from you company. Please send us your current price-list. We should like you to give us a quotation for … your prompt reply will be appreciated. We would like to buy … Please send us samples of your product We would be obliged if you could quote your best prices and terms of delivery and payment.

Мы бы хотели купить … Пожалуйста, вышлите ваш текущий прейскурант Мы будем признательны за ваш скорый ответ Будьте добры прислать образцы вашего продукта. Мы были бы признательны Вам, если бы Вы назначали ваши лучшие цены и условия поставки и платежа. Мы видели ваш продукт на выставке и хотели бы, чтобы вы прислали нам ваш последний каталог Мы заинтересованы в товаре вашей компании Мы хотели бы, чтобы Вы дали нам вашу котировку на … Мы заинтересованы в покупке … из вашей фирмы.

Name the type of the letter to what the above word-combinations

correspond 1) enquiry 2) offer 3) claim 4) order

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Task 1 Write an enquiry using phrases given above. Preliminary Task 8 Find the corresponding Russian word-combinations:

1. We have pleasure in offering you 2. Thank you for your letter of … in

which you express your interest in our product.

3. In reply to your enquiry for … 4. We thank you for your enquiry for

… and would like to inform you that we can make you an offer.

5. We have pleasure in sending the following quotation

6. In reply to your enquiry we are enclosing all particulars concerning our export models.

7. We are sure that these goods will meet your requirements and we look forward to your first order.

8. Our services are at your disposal 9. We think we have covered all

points of your enquiry. If not please do not hesitate to contact us.

1. Полагаем, что мы ответили на все ваши вопросы. Если нет, то свяжитесь с нами.

2. Мы к вашим услугам 3. В ответ на ваш запрос … 4. С удовольствием предлагаем

вам … 5. Мы с удовольствием

направляем Вам следующую котировку

6. Мы уверены, что товар будет отвечать Вашим требованиям, и с нетерпением ждем вашего первого заказа.

7. В ответ на Ваш запрос прилагаем все подробности относительно наших экспортных моделей.

8. Мы благодарим Вас за Ваш запрос на … и хотели бы сообщить Вам, что мы можем сделать Вам предложение.

9. Спасибо за ваше письмо от …, в котором Вы выражаете интерес к нашему продукту.

Name the type of the word-combinations to what they correspond:

1) a letter of condolence 2) an enquiry 3) an offer 4) a claim

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Task 2 Write an offer using the above phrases. Preliminary Task 9 Find the corresponding Russian word-combinations:

1. to make up a contract 2. to send a contract for signature 3. to specify/stipulate/state/provide

for smth. 4. with reference to Contract No

589/32 of 30th July … 5. We are very sorry indeed to have to

inform you of a delay in fulfilling (executing) Contract No…

6. We managed to fulfill all our contractual obligations

7. As requested in your letter we have given priority to Contract No…

8. hereinafter referred to as the Buyer, on the one hand, and …, hereinafter referred to as the Seller , on the other hand …

9. The prices for each item of the goods to be delivered under this Contract are specified in Appendix No 1 to this Contract

10. the total amount of the contract is … US Dollars.

11. the payments under this Contract shall be made or are to be as follows.

12. the payments shall (are) are to be made against presentation to the bank of the following documents:

13. all appendices to this Contract shall form or are to be its integral part.

14. the contract comes into force from the moment the Buyer fulfils Article 5 of this Contract

15. this Contract is drawn up in English in duplicate and consists of … pages

1. Нам удалось выполнить все контрактные обязательства

2. Ссылаясь на Контракт 589.32 от 30 июля

3. составить контракт 4. предусмотреть что-либо в

контракте 5. в соответствии с просьбой,

изложенной в Вашем письме, мы уделили первостепенное внимание Контракту

6. мы очень сожалеем, что нам приходится сообщать Вам о задержке в выполнении Контракта.

7. направить контракт на подпись 8. Контракт вступает в силу с

момента выполнения Покупателем статьи 5 данного Контракта.

9. … в дальнейшем, именуемая «Заказчик» с одной стороны и именуемая в дальнейшем «Поставщик» с другой стороны…

10. данный Контракт составлен на английском языке в 2 экземплярах и состоит из … 10 страниц.

11. полная стоимость, контракта составляет…

12. все приложения к Контракту должны составлять его неотъемлемую часть

13. платежи должны производиться по представлению в Банк следующих документов.

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14. платежи по Контракту должны производиться следующим образом …

15. цены по каждой позиции товаров, которые должны быть поставлены по данному Контракту указаны в Приложении 1 к данному Контракту

Task 3. Make up a letter using the above phrases, name the type of it. Preliminary Task 10. Insert prepositions or adverbs if necessary:

1. The contract was concluded … V/O “Soyuzexport” … the one part and Messrs. A.B. Smith and Co … the other part.

2. Payment is to be made … an irrevocable Letter of Credit to be opened … favor …the Sellers … Moscow Narodny Bank Limited.

3. The L/C is to be made … the full value … each lot to be shipped … the contract.

4. If the L/C is not opened … time, the Buyers are to pay the Sellers a fine … each day … delay at the rate … 0,1 percent … the amount … the L/C.

1) in 2)for 3) - 4) at 5) from 6) of 7)with 8) between 9)on 10)by 11) per 12) under

Task 4 Translate into Russian the above sentences and write a letter

concerning terms of payment. Preliminary Task 11 Find the corresponding Russian word-combinations:

1. We would like to remind you that …

2. We wish to draw your attention to the fact that …

3. We are disappointed to find the quality of the goods you supplied does not meet the requirements of …

4. To prove our statement we enclose …

5. So far we have received no reply

1. Мы тщательно изучили Ваши претензии

2. Мы должным образом сообщили Вам о поломке оборудования

3. Для подтверждения нашего заявления прилагаем …

4. Мы хотим обратить Ваше внимание на тот факт, что …

5. После изучения Вашей претензии мы вынуждены

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… 6. We duly informed you about the

breakdown of the equipment 7. When we installed the equipment,

we found that it was faulty 8. We have carefully studied your

claims … 9. After examining your complaint

we have to admit that … 10. We can assure you that … 11. Please accept our apologies for … 12. Steps will be taken to avoid such

mistakes in the future 13. We would ask you to return the

faulty equipment at any time convenient to you

признать, что … 6. Пожалуйста, примите наши

извинения за … 7. Мы можем заверить Вас, что … 8. До сих пор мы не получили

ответа … 9. Когда мы установили

оборудование, то обнаружили, что оно не работает.

10. Меры будут приняты, чтобы избежать таких ошибок в будущем.

11. К сожалению, мы обнаружили, что товары, которые вы поставили нам, не отвечают нашим требованиям.

12. Мы хотели бы напомнить вам, что …

13. Мы хотели бы попросить Вас возвратить бракованное оборудование в удобное для вас время.

Task 5 Make up a letter addressed to English firm stressing that you’ve come

to difficult situation due to the delivery of faulty equipment, which was supposed to arrive two weeks ago.

Preliminary Task 12 Find the corresponding English word-combinations:

1. В ответ на Ваше письмо от …, мы благодарим Вас за …

2. В качестве подтверждения заказа просим выслать нам подписанную Вами копию заказа.

3. Мы принимаем ваше предложение и имеем удовольствие разместить у вас заказ на …

4. Благодарим Вас за Ваш заказ № от …

5. Мы подтверждаем, что поставка будет произведена к …

1. The goods you ordered are no longer available.

2. We confirm that delivery will be made by …

3. We accept your offer and have pleasure in placing an order with you for …

4. In reply to your letter of … we thank you for …

5. Delivery will be made in conformity with your instructions.

6. Thank you very much for your order No … of …

7. Please send the copy of this order

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6. Поставка будет произведена в соответствии с вашими инструкциями

7. Товара, который Вы заказали, больше в наличии нет

to us signed by you as an acknowledgement.

What kind of letter is this? 1) an enquiry 2) an offer 3) a contract 4) an order 5) a claim Task 6 Make up a letter of order using the above expressions. Preliminary Task 13 Give the corresponding Russian word-combinations:

1. We are enclosing some information about …

2. As you requested we are enclosing a copy of our latest catalogue

3. I am enclosing our price-list, which gives you some idea of our prices.

4. I would be happy to send you our monthly leaflets on new products and catalogue

5. We are enclosing the latest listing of our products

6. I will send you our catalogues regularly.

7. Thank you for your interest in our products.

8. We are looking forward to hearing from you soon

1. С нетерпением ждем от Вас ответа

2. Прилагаем наш последний перечень нашей новой продукции

3. По просьбе мы прилагаем наш последний каталог

4. Я буду высылать Вам наши каталоги регулярно

5. С удовольствием вышлю Вам наши ежемесячные брошюры по новой продукции и каталог

6. Прилагаю наш прейскурант, который дает Вам представление о нашей деятельности

7. Мы прикладываем некоторую информацию о …

8. Благодарим Вас за интерес к … What kind of letter is this? 1) an offer 2) a letter of complaint 3)a letter of order 4) an enquiry

5) advertising

Task 7 Make up a letter of advertising.

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Task 8 Make up a letter of order taking into account the following basic

terms of delivery: Quantity – 200 pieces of men’s silk shirts Delivery – C.I.F. terms, Odessa Color – black, gray, dark blue Sizes – L and XL Price - $ 60.00 each Preliminary Task 14 Find the corresponding Russian word-combinations:

1. Payment is to be made by irrevocable L/C in US dollars with … Bank

2. L/C is to be valid for 90 days from order date

3. We have pleasure in enclosing our payment order for $500

4. We have opened L/C with Lloyds Bank

5. May we remind you that this account is still overdue.

6. We must insist on receiving payment by 31st January

7. Would you allow us to postpone payment of your account

8. We trust you will settle the reminder by paying in monthly installments.

1. Позвольте напомнить Вам, что этот счет все еще не оплачен

2. Платеж должен быть сделан через безотзывный аккредитив в долларах в … банке.

3. Прошу разрешить мне задержать оплату вашего счета

4. Мы открыли аккредитив в Ллойд банке.

5. Мы верим, что вы погасите свою задолженность путем платы ежемесячных взносов

6. Аккредитив должен быть действителен на протяжении 90 дней с даты заказа

7. Мы рады приложить наше платежное требование на 500 долларов

8. Мы должны настоять на получении платежа к 31 января.

Task 9 This is the sample of a reminder-letter. Translate into Russian: Dear Mr. Carsons, According to our records … our invoice No. 3844, sent to you in November, has not been made yet. As specified on all our estimates and invoices our terms of payment are 30 days. Your invoice has been outstanding for 90 days. In the case of unsettled debt of this duration it is our company policy to take legal action.

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We would naturally prefer not to have to go so far. Would you please send us a check by return. In case you have lost the original. I am enclosing a copy of our invoice. We look forward to receiving your payment by return. Yours sincerely, John Blake Chief Accountant Task 10 Here are some specimen letters dealing with different economic

activities. Please, read and translate them. 1 Dear Sir, We shall be glad if you will kindly arrange for the collection of the enclosed Bill of Exchange for $ 784. We also enclose two copies of our Invoice, two copies of the Bill of Lading and an Insurance cover note. Please advice us when this amount has been placed to our credit. Yours faithfully, 2 The Manager The Lombard Bank, Lombard Street, London, E.C. 6th November 19.. Dear Sir, We shall be opening a London branch of our business at premises, which are being prepared for us at 982 Cheapside, London, E.C. We wish to open a current account with you for the use of the manager of this branch. The manager’s name is Mr. George Edward Stevens, and he will be authorized to sign cheques on our behalf. These cheques will also carry the signature of the branch cashier, Mr. Edmund Burke. Will you please make an appointment with these gentlemen to visit the bank in order to complete the necessary formalities and provide specimens of their signatures? As soon as we hear from you we intend to open the account with a cash deposit of $500. Yours faithfully, G.W. Wilson Managing Director The reply to the above letter

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3 G.W. Wilson Managing Director The British Electric Company , Ltd., 14 Nelson Place, Glasgow 10th November 19.. Dear Sir, Thank you for your letter of the 6th November. We have made arrangements for a current account to be opened in the name of your company and for the two gentlemen mentioned in your letter, Mr. Stevens and Mr. Burke, to sign cheques on your behalf. We shall be pleased to receive your remittance at your convenience. Will you please let us know whether you wish the passbook to be sent to your head office, or to the branch office? Yours faithfully, John Baker, Manager 4 Dear Sirs, Our Managing Director, Mr. Smith had an interesting conversation with your General Manager when he visited your stand at the British Industries Fair. Mr. Smith was particularly interested in some popular-priced dining-room suites, which you were showing. We should be glad if you would quote us a price for fifty of your suites, F.O.B. London, and let us know whether you can guarantee delivery before the end of May. Yours faithfully, Manager. Reply. 5 Dear Sirs, We were very pleased to receive your enquiry of 156th January, for 4,000 yards of Willesden canvas. We are sending you samples of three different weights of cloth, all of which can be supplied from stock. All these cloths can be supplied in widths of 27,36 and 72 inches. The prices for each width are shown on the samples, and we shall be happy to allow you a special discount of 5% for an order of 4,000 yards or more.

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We do not know whether you are interested in any other types of heavy-weight canvas, but please do not hesitate to let us know if we can be of service to you in any other way. We hope that our patterns and prices will interest you. Yours faithfully, Manager The Enquiry. 6 Dear Sirs, Messrs. New Town Buildings Ltd., of Newtown, Dorset, have referred us to you and we should regard it as a great favor if you would tell us what you can about their financial standing and give us some indication of the amount of credit that can be safely extended to them. Yours faithfully, Manager The Reply: 7 Dear Sirs, In answer to your letter of the 29th September we can only tell you that our knowledge of the firm in question is confined to two small transactions, which we had with them in July last. We believe that the Company was only registered last year and has a relatively small capital, but you will, of course, be able to obtain these details from other sources. Yours faithfully, Instructions concerning insurance: 8 Dear Sirs, We enclose herewith our order for your new device, which we ask to dispatch as soon as possible. As we are going to become your regular customers we have decided to have insurance including freight and would ask you to arrange insurance in Odessa and send us all particulars about. Thus your invoice should be made on C.I.F. terms. Yours faithfully,

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9 Dear Sirs, Can we draw your attention to the overdue balance of $534 payable on the 31st of January? We shall be pleased to receive payment at your early convenience. Yours faithfully, Manager. 10 Dear Sirs, Let us inform you that order no…. For men’s suits of the 13th December is now Ready for shipment. On receipt of your remittance of $200 as per enclosed invoice we shall be pleased to arrange dispatch Yours faithfully, Preliminary Task 15. Insert the necessary prepositions and translate the following letters. 1 Mr. John Oakes November 11,19 Purchasing Manager Dear Mr. Rolf Thank you very much ….. your enquiry. We are ….. course every familiar ….. you range ….. vehicles and are pleased to inform you that we have a new line of batteries that fit your specifications exactly. The most suitable of our product …. your requirements is the Artemis 66A. This product combines economy high power output and quick charging time and is now …. stock.. I enclose a detailed quotation ,specifications and delivery terms. As you can see , our prices are Really competitive. I look forward to hearing from you, Yours sincerely, 2 The Sales Manager 1 stJanuary,19.. Blake and Sons ltd. 2 Penalty Street Dear Sir, Further …… our letter ….. the 26 th December, we write to inform you….. the results…..the market research.

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The findings ….. report , a copy …. which we enclose herewith , are favorable and clearly indicate that there is a market here …. your products. If you are prepared to accept recommendations ..… the report , we are willing to begin negotiations …. a view to rendering you assistance ….. the above , your cooperation here will be much appreciated …. to your request …. The 10 th December , … which you ask … more favorable terms , we regret , therefore that at present we are unable to offer more than the terms agreed last year. Apart … this fact we are nevertheless willing to consider your case …. the future , provided that you are prepared to order a little more. We trust that our proposals will be acknowledged … a substantial order. Yours faithfully, Executive Director. Task 11 Compose a letter out of the following ; …letter….write….result / exhibition / held / these / two weeks . Most

contracts / comments / which / we / enclose / herewith / signify / recognition of your product . It takes / a longer time / however / meet the demand / since / market / vast and fluctuating . Nevertheless, if / you / prepared / accept / our recommendation / we / willing / continue / studying the market / and / supplying / data on the conditions and trends . We look…

Preliminary Task 16 Build up sentences by arranging the words in their proper order:

1. much kind of thank condolence your you for so words

2. express sincere you to birthday may on we your our good wishes

3. husband kindly I you give greetings ask to my your best to

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4. letter deeply me your sympathetic has kind touched

5. Monday you would make I to appointment for like an with

6. regards your and please wife best children my give to

7. receipt of acknowledge your reprint we

8. information we with that would us you appreciate supply any could

9. having trouble I very am sorry this caused matter for you in

10. I unable am very regret much to your invitation that I accept your kind

11. Ann regards my the kids and best give to

12. will the careful your receive attention request most

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Task 12 1. Write a letter of gratitude taking into consideration the following: 1) выразите благодарность за то, что вам показали завод 2) сообщите, что это произвело на вас впечатление 3) вы разговаривали с менеджером производства, и он ответил на все ваши вопросы 4) скажите, что этот визит был очень приятный и полезный, поблагодарите и выразите надежду на дальнейшее развитие ваших деловых отношений. 2. Write a letter-offer for different goods. (raw material, equipment etc) to some firms stating basic terms, price according to price-list, terms of delivery, terms of payment. Give your offer concerning a discount from the price. 3. Write a letter to your business partner concerning the delay in payment under the contract of sale. Try to find out the reasons of the delay. 4. Write a letter to your business partner concerning the delay in delivery of goods .Try to find out the reasons of the delay. 5. Write a letter to your creditor asking for an extension of time for repayment . 6. Write a letter to a company requesting information about shares and their availability. Final Test № 1 I. The closing phrases in letters addressed: 1. to friends and relatives

a) yours faithfully; b). yours sincerely; c). yours truly 2. to colleagues

a) yours respectfully; b). very truly yours; c). yours sincerely 3. to institutions, firms etc.

a) yours sincerely; b). yours faithfully; c). yours affectionately II. Choose the correct answer: 4. A partnership can be addressed in the following way:

a) The Secretary b) Messrs c) Partners

5. “Best wishes” is the right way to make a complementary close to a letter beginning with a salutation

a) Dear Sir b) Dear Marlene c) Dear Mr. Williams

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III. Find English equivalents to Russian expressions. 6. Благодарим вас за ваши

котировки 1. We acknowledge receipt of your

letter of… 7. При условии вашего

подтверждения 2. We refer to your letter of

8. Мы уверенны, что… 3. Thanks you for your quotations 9. Мы рады предложить вам 4. We should be obliged 10. мы ссылаемся на ваше

письмо от … 5. Subject to you confirmation

11. Мы будем вам признательны

6. We feel sure that …

12. Рады были услышать 7. We have pleasure in offering you …

13. Мы подтверждаем получение вашего письма от …

8. We were glad to hear

14. С нетерпением ждем вашего быстрого ответа

9. We are pleased to inform …

15. Мы прилагаем … 10. We look forward to hearing from you

16. Благодарим за ваше предложение

11. In reply to your enquiry

17. Рады сообщить 12. Many thanks for your offer of … 18. В ответ на ваш запрос 13. Complying with your order 19. В соответствии с вашим

заказом 14. We are enclosing …

IV. Choose the Russian equivalents to the following expressions. Выбирете русские выражения, соответствующие английским

выражениям. 20. In reply to your letter 1. Выражать глубокую скорбь 21. To send by separate post 2.Возобновлять деловые отношения 22. To look through the catalogue 3. Благодарить за запрос 23. To inform somebody of your

arrival time 4. По просьбе

24. To enclose price list with the letter

5. Передать нашу симпатию кому-то

25. To have pleasure in informing somebody of

6. Подтвердить получение письма

26. To express our deepest grief on something

7. В ответ на письмо

27. To convey our sympathy to somebody

8. Ссылаться на чье-то письмо

28. To resume business relation 9. Принять извинения за вызванное

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with somebody неудобство 29. As requested 10. Иметь удовольствие сообщить 30. To thank somebody for

enquiry

11. Посылать отдельной почтой

31. To acknowledge reseipt of somebody’s letter

12. Сообщить кому-то о времени приезда

32. To regret to say 13. Пожалеть 33. To refer to somebody’s letter

of 14. Просмотреть каталог

34. To refer to somebody’s apologies for the inconvenience caused

15. Прилагать прейскурант к письму

V. Find the appropriate verbs and put them in proper form. Вставьте соответствующие глаголы в предложения (в

нужной форме). 35. During the coffee break I… with

Mr. Blake to discuss some important problems.

1. To send

36. The purpose of this Conference is … such problems as scientific documentation storage and retrieval of scientific information.

2. To appreciate

37. I shell be very happy … you when I’m in New York.

3. To have an appointment

38. There is no reason why you should … our proposal.

4. To extend

39. Please … my sincere regret to Mr. Blake.

5. To make arrangement for

40. If you are going … a visit to this country, please let us know at once.

6. To cancel

41. I … an early reply from you. 7. To clarify 42. We … hearing from you soon. 8. To convey 43. I trust I shell be able … you the

samples in 5 or 6 days. 9. To accept

44. If you would … to me an invitation to visit your country, I would … it with great pleasure.

10. To look forward to

11. To decline 12. To contact

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VI. Build up sentences by arranging the words in their proper order: Составьте предложения из данных слов и запишите цифры,

которыми обозначены слова в той последовательности, в которой следуют слова в составленном Вами предложении. 45. 1. much 46. 1. express 47. 1. husband

2. kind 2. sincere 2. kindly 3. of 3. you 3. I 4. thank 4. to 4. you 5. condolence 5. birthday 5. give 6. your 6. may 6. greetings 7. you 7. on 7. ask 8. for 8. we 8. to 9. so 9. your 9. my 10. words 10. our 10. your

11. good 11. best 12. wishes 12. to

48. 1. letter 49. 1. Monday 50. 1. regards 2. deeply 2. you 2. your 3. me 3. would 3. and 4. your 4. make 4. please 5. sympathetic 5. I 5. wife 6. has 6. to 6. best 7. kind 7. appointment 7. children 8. touched 8. for 8. my

9. lire 9. give 10. an 10. to 11. with

VII. Insert the appropriate prepositions if necessary. Вставьте соответствующие предлоги в данные предложения,

если необходимо. 51. Attached … this letter you will find the document. 1. with 52. Please send … us a reply … your early convenience. 2. to 53. We look forward … the opportunity … meeting you. 3. on 54. I hope to see … you soon … this country … 3rd or 15th June and remain … kindest regards … you and your wife.

4. -

55. … reply … your letter … 15th March, I’m sending … you the charts and diagrams.

5. for

56. I cordially thank you … your sincere kindness … helping me to collect the material … my thesis.

6. of

57. I very much regret that I’m not … a position to give my full attention … your request owing … the fact that I’m extremely busy … the present moment.

7. at

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58. I’m awfully sorry … the delay … sending you the information you are interested …

8. in

59. It gives me great pleasure to congratulate … you … the successful fulfillment … your Research Programme.

9. by

60. If you are able to supply me … this material, you will be … great help … me.

10. at

VIII. Make up sentences using component parts of each column.

Составьте предложения, используя компоненты из каждой колонки. 61. I’m extremely sorry 1. to invite you to attend a reception 62. I shall be very happy 2. an early answer 63. we would appreciate 3. is to introduce Dr. Jones to you 64. the purpose of this letter 4. to postpone our appointment 65. on behalf of myself and my wife 5. to call on you 66. I’m sending you 6. for sending me the data 67. Please acknowledge 7. under separate cover the results 68. With further reference 8. receipt of the samples 69. I’m looking forward 9. to thanking you for the data 70. Thank you 10. to your request dated 2nd April

Final Test № 2

I. Choose the correct answer 1. A partnership can be addressed in the following way: a). The Secretary b). Messrs c). Partners 2. “Best wishes” is the right way to make a complementary close to a

letter beginning with a salutation a) Dear Lusy b) Dear Mr. Bobby c) Dear Sir II. The closing phrases in letters addressed: 3. To institutions, firms etc. a). yours faithfully; b). yours sincerely; c). yours affectionately 4. To friend and relatives a). yours faithfully; b). yours sincerely; c). yours truly 5. To colleagues a). yours sincerely ;

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b). very truly yours; c). yours respectfully; III. Find English equivalents to Russian expressions.

6. к нашему удивлению мы узнали 1. we have received your letter of 7. в ответ на ваш запрос 2. this is to confirm 8. по получению этого письма 3. we are sorry to learn 9. к сожалению мы узнали 4. we are surprised to know 10.мы получили ваше письмо от … 5. we offer our apologies for … 11.настоящим подтверждаем 6. with your reference to your

order 12.ссылаемся на ваш заказ 7. we wish to remind you that 13.напоминаем вам, что… 8. we regret to inform 14.в соответствии с вашей просьбой 9. in reply to your enquiry 15.приносим извинения за … 10. in reply to your enquiry 16.мы выражаем уверенность, что … 11. please find enclosed a copy 17.в связи с этим … 12. we express confidence that … 18.с сожалением сообщаем 13. in view of this fact 19.прилагаем копию 14. according to your request

IV. Choose the Russian equivalents to the following expressions. Выберете русские выражения, соответствующие английским

выражениям. 20.to resume business relation with smb 1. признать с благодарностью 21.to enclose price-list with the letter 2. ссылаться на чье-то письмо 22.as requested 3. по просьбе 23.to refer to smb’s letter of 4. просматривать письма 24.to express one’s gratitude 5. выражать признательность 25.to have pleasure in information smb of

6. передать основную идею

26.to thank smb for enquiry 7. прилагать брошюры к письму 27.to look through letters 8. прояснить недоразумение 28.to inform smb of your arrival 9. поблагодарить за запрос 29.to acknowledge receipt of smb’s letter

10. выражать скорбь по поводу чего-то

30.to convey the main idea 11.одтвердить получение письма 31.to express one’s grief on smth 12.прилагать прейскурант к

письму 32.to enclose leaflets with smb’s reply 13.иметь удовольствие сообщить 33. to clear up a misunderstanding 14.сообщить о чьем-то прибытии 34. to acknowledge with thanks 15. возобновлять деловые

отношения с кем-то

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V. Find the appropriate verbs and put them in proper form. Вставьте соответствующие глаголы в предложения (в нужной

форме). 35.If you can … prompt delivery and can … really competitive prices we may be able … an order with you.

1. to give

36.Please … descriptive leaflets with your reply and state what discount you … for quantities.

2. to confirm

37.In reply to your letter of 6th June we … our cable.

3. to receive

38.I need not tell you that we are anxious … our good relations with such an important customer.

4. to maintain

39.We … the receipt of your letter of 24th August.

5. to enclose

40.We should be glad .. your shipping instructions by post.

6. to regret

41.We …, however, that we cannot register the order at the prices we quoted 6 weeks ago.

7. to prevent

42.We … once more for this most regrettable mistake.

8. to send

43.We have taken measures … a recurrence of similar errors in future.

9. to apologize

44.It … me great pleasure … you our catalogue which contains all technical details about the model you inspected.

10. to guarantee

11. to allow 12. to acknowledge 13. to quote 14. to place

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VI. Build up sentences by arranging words in their proper order: Составьте предложения из данных слов и запишите цифры,

которыми обозначены слова в той последовательности, в которой следуют слова в составленном Вами предложении. 45. 1. receipt 46. 1. information 47. 1. I

2. of 2. we 2. unable 3. acknowledge 3. with 3. am 4. your 4. that 4. very 5. reprint 5. would 5. regret 6. we 6. us 6. much 7. you 7. to 8. appreciate 8. your 9. supply 9. invitation 10. any 10. that 11. could 11. I 12. accept 13. your

48. 1. having 49. 1. Ann 50. 1. will

2. trouble 2. regards 2. the 3. I 3. my 3. careful 4. very 4. the 4. your 5. am 5. kids 5. receive 6. sorry 6. and 6. attention 7. this 7. best 7. request 8. caused 8. give 8. most 9. matter 9. to 10. for 11. you 12. in

VII. Insert the appropriate prepositions if necessary. Вставьте соответствующие предлоги в данные предложения,

если необходимо. 51.We have pleasure … sending you this today … separate post, together … an up-to-date price-list.

1. for

52.Thank you … your letter … November 12th requesting full details … next years fashions … men’s wear.

2. -

53.May we draw your attention … the enclosed samples … product manufactured … our country.

3. in

54.I am … receipt … your letter … April 22, 1999 … which you ask … an appointment … 3 P.M., Friday, May 10.

4. to

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55.I am looking … to seeing you and your wife … the Symposium.

5. by

56.… reply … your letter … April 10, 19.. I’m sorry to inform … you that your paper has not been accepted … presentation … the Congress at the theme is far … the scope of the Conference.

6. of

57.May I wish … you … good health and prosperity … the New Year.

7. forward

58.I take this opportunity to send you my best wishes … the New Year and wish … you vigorous health and great success … your work.

8. on

59.I am awfully sorry … the delay … sending you the information you are interested …

9. at

60.Please excuse me … not being able to inform … you … due time.

10. from

11. with VIII. Make up sentences using component parts of each column.

Составьте предложения, используя компоненты из каждой колонки. 61. You are interested in obtaining 1. to deliver a series of lectures 62. Would you be so kind 2. and thank you very much 63. May I ask you 3. as to inform me 64. If there is anything 4. that I can do to help you 65. I wish to make use 5. for not including your name in the

list 66. We are very sorry 6. to inform you about it 67. Forgive me 7. any further interesting information

on this subject 68. I must express my regret 8. for not having seen you off 69. I wish to express my sincere gratitude

9. for your help in this matter

60. You reply by return mail 10. would be appreciated

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