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Presented by: Svetlana Belic Malinic

What is Diplomatic Protocol?Diplomatic Protocol Training

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What makes your organisation

a diplomatic institution?

DiplomaticProtocol

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International protocol

"Protocol is commonly described as a set

of international courtesy rules. These

well-established and time-honoured rules

have made it easier for nations and people

to live and work together."

Dr. P.M. Forni

International Association of Protocol Officers

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Protocol office

Promotethe role of the organisation as an

international diplomatic institution

Coordinatemeetings for Heads of Mission andother senior officials

Assistwith scheduling for courtesy visits at the

venue and representation at events Providepro bonoadvice, mediation services

and guidance on diplomatic matters

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Diplomatic Protocol 1

Personal diplomacy

attitude

manners

self-presentation

dressing code

speaking culture

social etiquette

faux pas

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Diplomatic Protocol 2

Corporate diplomacy

communication (verbal, non-verbal, written)

cross-cultural etiquette ethical issues

team-building

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Diplomatic Protocol 3

Ceremonials and social events

event logistics (meeting, conference, meal,

reception, signing ceremony) seating plans and order of precedence

forms of addresses and titles

VIP treatment social graces

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How well do you knowDiplomatic Protocol?

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QUIZ

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AThe person standing to your right to your boss.

BYour boss to the high UN official.

CThe high UN official to your boss.

DYour boss to all of them.

Ladies

first?

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AThe person standing to your right to your boss.

BYour boss to the high UN official.

CThe high UN official to your boss.

DYour boss to all of them.

Ladies

first?

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Question 2

You are a guest of honour at a meeting and

are about to sit at the table but there are no

name tags posted.

Where are you

going to sit? ?

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ATo the left of the host.

BTo the right of the host.

COpposite the host.

DAt the head of the table.? ?

????

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ATo the left of the host.

BTo the right of the host.

COpposite the host.

DAt the head of the table.? ?

????

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AOn the left lapel.

BOn the right lapel.

CIn the middle.

DEither of the above.

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AOn the left lapel.

BOn the right lapel.

CIn the middle.

DEither of the above.

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Question 4

You are organising a round table at the

ambassadorial level.

How are you going

to seat the

ambassadors?

HOST

?

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AClockwise, alphabetically.

BZig-zag, by seniority.

CAnti-clockwise, by importance.

DZig-zag, by credentials.

HOST

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AClockwise, alphabetically.

BZig-zag, by seniority.

CAnti-clockwise, by importance.

DZig-zag, by credentials.

HOST

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Question 5

You are writing a letter to the Minister of

Justice, Ms. Ivana Markov.

How are you going to

address her in the

opening of the letter?

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ADear Ms. Markov

BDear Ms. Minister

CDear Madam Minister

DDear Minister Markov

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ADear Ms. Markov

BDear Ms. Minister

CDear Madam Minister

DDear Minister Markov

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Question 6

You are about to present the Ambassador of

Japan with a gift in gratitude for support in the

charity fundraising.

You are NOT going to have

it wrapped in which colour?

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ABlue.

BWhite.

CBlack.

DRed.

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Question 7

What does this hand talk mean in Islamic

countries?

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AGet off!

BYour are promoted!

CGreat! Fantastic!

DGo up!

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AGet off!

BYour are promoted!

CGreat! Fantastic!

DGo up!

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Question 8

What are these glasses used for?

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AWater, red wine, white wine, champagne.

BWhite wine, water, red wine, champagne.

CRed wine, white wine, water, champagne.

DWhite wine, champagne, red wine, water.

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AWater, red wine, white wine, champagne.

BWhite wine, water, red wine, champagne.

CRed wine, white wine, water, champagne.

DWhite wine, champagne, red wine, water.

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Qustion 9

The newAmbassador of Germany is on his

wayto the present credentials to the

President of Serbia.

As he is going TO the

ceremony, which flags

are waving on his car?

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ALeft German, right Serbian.

BLeft Serbian, right German.

CBoth German.

DBoth Serbian.

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ALeft German, right Serbian.

BLeft Serbian, right German.

CBoth German.

DBoth Serbian.

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Question 10

The Greek Minister of Social Affairs is paying

a visit to the Serbian Minister of Employment

and Social Policy.

Who is going to

greet him at the

airport?

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AChief of MFA Protocol.

BChief of Ministry Cabinet.

CThe Serbian Minister.

DA driver with a name plate.

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What is your score?

04 Oh, my God

58 Not bad at all!

910

Wow, you are an expert!

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