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前言 第一屆香港中學文憑考試的成績已於本年 7 月 20 日發布。為讓教師、學生以及公人士進一步了解中學文憑考試考生的水平，本局選取個別考生的答卷，輯錄為本套示例，以助說明各級考生的表現。

本科設有兩卷，本套示例取材於其中的傳統筆試答卷，以便於說明各等級考生的典型表現。卷一甲部為多項選擇題，由於考生在多項選擇題的答案難以說明不同等級的表現，因此未有選用這部分作為示例。 參閱這套示例時，讀者亦宜同時參考本年試卷及評卷參考，以了解試題及評分要求。有關文件會刊於本年 10 月至 11 月間出版的《 2012 年香港中學文憑考試 --考試報告及試題專輯》內。

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第五級示例及評語 示例一：卷一乙部第一題

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評語評語評語評語 考生能運用恰當的學科詞彙，根據試題所提供的資料，正確地解說四種由不適當活動所造成地貌破壞的情況，同時亦能準確地闡述島嶼上的公共設施對自然環境所造成的三種不良影響。

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示例二：卷二第一題

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評語評語評語評語

(a) 考生能從利潤、忠誠度、企業形象等三個角度，闡釋一些優質服務在營運上給旅行社帶來的好處。 (b) 考生能準確地說明優質顧客服務的四個特點，如可靠性、有形性和同理心等，並附以相關的例子加以說明。

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示例三：卷二第三題

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評語評語評語評語

(a) 考生能準確無誤地指出三類食物污染的名稱。 (b) 考生能有條理地將食物安全的五要點應用在採購、烹調等食物處理程序之中，並提供一些可行的預防措施以解釋如何避免由食物引致的疾病。

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示例四：卷二第四題

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評語評語評語評語

(a) 考生能有條不紊地闡釋資訊科技對銷售及購買旅遊產品和服務所作的貢獻，並能舉出相關例子。 (b) 考生能從三個方面，說明對使用資訊科技購買旅遊產品和服務有所保留的原因。

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第四級示例及評語 示例五：卷一乙部第一題

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評語評語評語評語 整體上，考生能明確地闡述人文活動及人造設施所造成的各種影響，惟對拉動因素概念的認識稍遜。

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示例六：卷一乙部第二題

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評語評語評語評語

(a) 考生能正確分辨住宿類別及其相關特色，以及旅客類別。 (b) 考生雖對酒店區位分佈概念有頗佳的認知，但未能準確寫出位於香港大嶼山的自然景點類型。

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示例七：卷二第一題

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評語評語評語評語

(a) 考生能舉出個別例子證明服務的重要性，但未能以較宏觀的角度說明提供優質服務對旅行社帶來的各種好處。 (b) 考生能準確地舉例說明四項優質顧客服務的特點及其展示方式。

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示例八：卷二第二題

評語評語評語評語

(a) 考生大致能指出環保酒店增加的原因，惟有關闡述略欠詳細。 (b) 部分答案並不是環保措施，例如成本減少與環保無關。

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示例九：卷二第四題

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評語評語評語評語

(a) 整體上，考生能寫出應用資訊科技的好處，惟部分作答內容重複。 (b) 部分答案的闡述欠詳盡。

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示例十：卷二第五題

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評語評語評語評語

(a) 考生未能正確指出所有的文化元素。 (b) 部分答案闡述的深度不足，只能顯示社會或文化等方面的轉變，未能說明其正面或負面影響。部分作答內容略嫌重複。

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第三級示例及評語 示例十一：卷一乙部第一題

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評語評語評語評語

(a) 考生未能因應考題分數的多寡，提供詳略適宜的答案；對旅遊的概念認識不足，只能指出一個與拉因素有關的景點。 (b) 考生大概能提出人工設施對自然環境造成的影響，但是例子與解釋略嫌未能緊扣，表達亦較為含糊。

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示例十二：卷二第二題

評語評語評語評語

(a) 考生只能寫出導致該類型酒店增加的原因，卻未能詳盡解釋當中的因果關係。 (b) 部分答案顯然未能針對與環保有關的要求，只能簡略地提出相應的措施。

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示例十三：卷二第五題

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評語評語評語評語

(a) 尚能以適當的例子對文化元素加以説明。 (b) 考生未能準確分辨社會或文化方面的影響，亦未能闡述這兩種影響的有關內容。

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第二級示例及評語 示例十四：卷一乙部第二題

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評語評語評語評語

(a) 考生因未能掌握基本的旅遊及款待概念，無法提供正確的答案，如住宿分類、旅客類別或酒店的康樂設施等。 (b) 考生對酒店區位分佈概念的認識尚可接受，惟未能準確寫出位於香港大嶼山的自然景點類型。

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第一級示例及評語 示例十五：卷二第五題

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評語評語評語評語

(a) 考生未能指出文化元素的名稱及其相關例證。 (b) 考生未能正確分辨社會影響及文化影響，對每項的闡述亦欠層次和條理。

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INTRODUCTION The results of the first HKDSE Examination were released on 20 July 2012. To enhance the understanding of the standards of the HKDSE Examination, authentic samples of candidates’ scripts are selected to form this set of exemplars to illustrate the performance standards at different levels. There are 2 papers in this subject. This set of exemplars is selected from candidates’ scripts of the written conventional papers to illustrate the typical performance standards at different levels. Paper 1 Section A comprises Multiple-choice (MC) questions. As candidates’ performance in their MC responses cannot illustrate well the performance standards, exemplars have not been selected from this section. It is advisable to read this set of exemplars together with the question papers and the marking schemes in order to understand the requirements of the questions and the marking criteria. The question papers and the marking schemes will be published in the Examination Report and Question Papers for 2012 HKDSE which will be available for sale in October / November this year.

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Level 5 exemplar and comments Sample 1: Paper 2 Question 3

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Comments

(a) The three types of food contamination are correctly identified.

(b) The candidate is able to apply the ‘5 keys to food safety’ to food handling, preparation and

storage procedures in a logical and coherent manner. Preventive measures against food

poisoning are provided and well elaborated.

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Sample 2: Paper 2 Question 4

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Comments

(a) Overall, the answers are well presented. The candidate is able to illustrate those key benefits

from diverse perspectives such as cost saving, diversification of promotion channels, tourism

information transfer etc.

(b) Examples given are well elaborated in a tourism context.

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Level 4 exemplar and comments Sample 3: Paper 1 Section B Question 1

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Comments

(a) (i) The activities are correctly identified.

(ii) The term ‘biological disappearing of species’ is not acceptable but the elaboration

conveys the right idea.

(iii) The answer is correct.

(iv) The pull factors are accurately stated.

(b) The candidate is able to illustrate the subsequent pollution problem arising from each of these

facilities.

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Sample 4: Paper 2 Question 1

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Comments

(a) The candidate is able to identify the long-term benefits, such as corporate image, reputation,

and clientele as assets etc. Overall, the answers are comprehensive and well elaborated.

(b) The service dimensions of responsiveness, reliability, and assurance are stated accurately. The

candidate integrates appropriate examples into the theoretical concept.

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Sample 5: Paper 2 Question 2

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Comments

(a) Overall, the candidate analyzes the causes of the growth of green hotels from various

perspectives such as community concern, cost, and legal ones, with relevant explanations

given.

(b) The green practices and benefits are clearly identified and integrated in a logical and coherent

manner. The candidate gives appropriate examples to systematically illustrate green practices

such as recycling, reuse etc. in hotel operations.

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Sample 6: Paper 2 Question 5

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Comments

(a) Some appropriate cultural elements of Hong Kong such as special events, lifestyle, food etc.

that are appealing to tourists are correctly stated.

(b) The candidate is able to distinguish social impacts and cultural impacts properly. Overall, the

arguments regarding positive and negative impacts such as mutual understanding, culture

conservation, culture commodification, culture elimination etc. are analyzed and well

presented.

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Level 3 exemplar and comments Sample 7: Paper 2 Question 4

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Comments

(a) Some arguments are relevant, but the explanation is not clear enough to demonstrate a

comprehensive understanding of the issue. Also, the candidate only provides four relevant

arguments in answer to the question.

(b) The answers are irrelevant to the question.

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Sample 8: Paper 2 Question 5

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Comments

(a) The candidate gives a proper statement of what local cultural elements are, but some examples

given are irrelevant.

(b) The candidate states the terms of the impacts, but the relevant illustration is not clear enough to

indicate a thorough understanding of the impacts in relation to tourism development.

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Level 2 exemplar and comments Sample 9: Paper 1 Section B Question 1

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Comments

(a) (i) The answers are correct.

(ii) Overall, the candidate is unable to give a correct explanation.

(iii) The answer is wrong.

(iv) The answers are correct.

(b) The candidate is not able to explain properly how those activities will affect the natural

environment.

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Sample 10: Paper 1 Section B Question 2

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Comments

(a) (i)-(iii) The answers are correct.

(iv) The candidate does not distinguish between recreational facilities and services clearly.

(b) (i) The candidate is unable to give a reasonable explanation for the choice of location for the

development of this type of hotel.

(ii) The explanations are irrelevant to the question.

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Sample 11: Paper 2 Question 2

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Comments

(a) The candidate gives two reasons for the growth of green hotels, but the elaboration given is not

that detailed.

(b) Though some arguments regarding water saving are given, the explanation is poor and unclear.

Recycling is a means of environmental conservation, but the candidate fails to point out how

the suggested measures help to preserve nature.

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Level 1 exemplar and comments Sample 12: Paper 2 Question 1

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Comments

(a) The candidate highlights the importance of travel agents, but fails to explain the importance

of providing quality service to customers. Parts of the discussion such as those mentioning

middlemen, ownership transfer etc. are not relevant to the question.

(b) The candidate gives few examples that are relevant to the question, and fails to apply the

relevant service dimensions in explaining the answer. Evidence of understanding and

application of knowledge are weak.

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Sample 13: Paper 2 Question 3

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Comments

(a) The answers are not correct.

(b) The candidate is unable to state any of the ‘5 keys to food safety’. However, some suggested

methods to avoid food contamination are provided.

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Sample 14: Paper 2 Question 4

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Comments

The candidate provides some examples of using IT, but these examples are not relevant to the

benefits of the applications. The candidate only demonstrates a fundamental level of knowledge and

understanding in the tourism and hospitality context.

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Sample 15: Paper 2 Question 5

Comments

(a) Overall, the candidate is unable to give the correct local cultural elements with relevant

examples.

(b) Wrongly answered.

前言第五級示例及評語示例一：卷一乙部第一題示例二：卷二第一題示例三：卷二第三題示例四：卷二第四題

第四級示例及評語示例五：卷一乙部第一題示例六：卷一乙部第二題示例七：卷二第一題示例八：卷二第二題示例九：卷二第四題示例十：卷二第五題

第三級示例及評語示例十一：卷一乙部第一題示例十二：卷二第二題示例十三：卷二第五題

第二級示例及評語示例十四：卷一乙部第二題

第一級示例及評語示例十五：卷二第五題

IntroductionLevel 5 exemplar and commentsSample 1: Paper 2 Question 3Sample 2: Paper 2 Question 4

Level 4 exemplar and commentsSample 3: Paper 1 Section B Question 1Sample 4: Paper 2 Question 1Sample 5: Paper 2 Question 2Sample 6: Paper 2 Question 5

Level 3 exemplar and commentsSample 7: Paper 2 Question 4Sample 8: Paper 2 Question 5

Level 2 exemplar and commentsSample 9: Paper 1 Section B Question 1Sample 10: Paper 1 Section B Question 2Sample 11: Paper 2 Question 2

Level 1 exemplar and commentsSample 12: Paper 2 Question 1Sample 13: Paper 2 Question 3Sample 14: Paper 2 Question 4Sample 15: Paper 2 Question 5