이 자료가 꼭 도움이 되길 바라면서 출발 !!

저는 파트 5, 6에 집중해서 5, 6에 대한 쓸만한 문장이 많습니다용 ~

파트 5.

조언 / 도움

Hello sir / ma'am. This is Mr, Maddash calling from ( the headquarters )

I've just got your message saying that you have a problem with + 제재

It seems that + 문제 상황 설명

But, Don't worry at all. Here is my suggestion that will help.

Why don't you ask Mr, Kim in marketing department to help you.

Since he has a wide range of experience of that field,

you can get plenty of useful advice from him.

Also, how about doing something? it will make you more productive at some situation.

What do you think of my suggestion?

If you have a further questions concerning this matter,

Please don't hesitate to contact me again. Good luck.

- 준비시간 30초중 15초 정도를 문제 상황 설명할 것을 미리 정리해보는데 쓰자

- 답변은 미리 준비했던 조언을 문제에 맞게 바꾸어 끼어 넣으면 충분

- 항상 문제가 생겨 도움을 구한다. 대답 도저히 못하겠으면 내가 제시한

미스터김한테 물어봐. 그는 그 분야에 짱이라 너에게 좋은 조언 줄거야. 만능답변 !!

- 한 가지만 더 생각해 내고, 간략한 이유를 달아주자.

- 유용 표현들

다른 사람에게 부탁하기 (ex, 회의 늦을 경우) : why don't you ask one of your team member to

replace you since they have a wide range of knowledge of that field, they can lead a presentation

well. Also, rescheduling is such a bad way because most customers don't like it.

인터넷 사용하기 (ex, 세 제품 홍보) : how about posting advertisements about your products

online? Since most people have a wide range of devices which can connect the internet so they

want to get information on the web

할인권 뿌리기 (ex, 인지도 높이기) : why don't you distributing discounts coupons toward people?

Nowadays most people are very sensitive when it comes to price since the beginning of the

economic crisis. So, you should take use of their personality.

발표 준비하기 (ex, CEO 방문) : how about preparing the short presentation dealing with the

overview of the factories. I think I will help CEO understand the whole procedures of making

products easily. And with clear voice and big gesture, CEO will have a positive first impression as

well.

그냥 우리꺼 써 (ex, 장소대관) : why don't you use the hall one in our building because it is so

spacious so it can accommodate over 100 people and have a wide range of equipment for a party.

That's why we used it one year ago and customers at that time ware totally satisfied with the

venue.

내가 가서 도와줄까? : how about me going there to help you ? because nowadays I have some

free time, I can help you directly. Since I have a wide range of experiences of the field, I have

some know-hows.

불만제기

Hello sir / ma'am. This is Mr, Maddash calling form the customer service department.

I've just got your message saying that you have a problem with 제품/서비스 (brochures)

It seems that 문제 상황

I would really like to apologize for any inconvenience this has caused.

This problem occurred because of 원인

But, the good news is that 해결책

As compensation, we will also give you 20% discount coupon for next order.

I hope you are satisfied with this arrangement.

If you have a further questions concerning this matter,

Please don't hesitate to contact us again. Thank you.

예제) 브로셔를 주문했는데, 주문대로 잘 안나옴 – 가장 쉬운 예

Hello sir / ma'am. This is Mr, Maddash calling form the customer service department.

I've just got your message saying that you have a problem with brochures

It seems that your orders for the brochures were not processed perfectly.

I would really like to apologize for any inconvenience this has caused.

This problem occurred because of mistake of new employees

The new staff often made a mistake due to handling too many orders at once

But, the good news is that we will exchange it for another one right way by express courier.

As compensation, we will also give you 20% discount coupon for next order.

I hope you are satisfied with this arrangement. If you have a further questions concerning this

matter, Please don't hesitate to contact us again. Thank you.

- 잘못 된 이유는 신입직원의 실수 + 한번에 많은 주문 받아서 가끔 실수한다는 첨가

(대부분 불만사항 문제에 사용 가능)

- 주문상품 중 일부가 이상함 : it seems that you have some damaged items in your delivery.

- 인터넷에 연결 안됨 : it seems that you cannot connect the Internet.

- 바로 고칠거야 : the good news is that we already let our technician fix it.

- 돈 다 물어 줄게 : the good news is that we decided to pay all the costs you spent.

파트 6 (제가 가장 공을 많이 들인 부분입니다)

- 우선 템플릿

In my opinion, I totally agree with the idea that 문제

I prefer to do something rather than do something.

There are some reasons.

First of all, (It allows me relieve stress and alleviate tension)

Because 짧은 이유

For example, 예시

Also, It can extend my human network because 이유

In my case, 예시

For these reasons, I firmly believe that it's such a great idea to do something.

- 예시, 자동차가 있음에도 불구하고 자전거 타는 거 좋아하는 사람 많다. 동의해?

In my opinion, I totally agree with the idea that even though many people have cars, they want to

ride a bicycle. There are two reasons.

First of all, riding a bicycle allows people to relieve stress and alleviate tension

In my case it is the best way to let my stress go even though I have a car.

So, I usually go to the park by bicycle to feel relaxed and excited.

Also, it helps me save money.

Because if we always drive anytime, we should spend a lot of money to buy fuel and parts.

Otherwise, if we have a bicycle as well, we can reduce money lessening the time to ride a car.

Since I am still student, I don't have much money

For these reasons, I firmly believe that it's such a great idea to ride a bicycle.

스트레스를 줄이고, 긴장을 완화하는 것은 어디나 잘 어울린다.

어떤 특수한 활동에 대한 얘기를 할 때, 실제는 아니지만 잘 끼워놓으면 정말 따따봉

또한, 돈을 아낄 수 있는 것도 아주 좋은 예,

어떤 프로그램 (회사, 지역단체, 학교)을 할 때면, 긍정적인 면을 보고 돈을 아끼는 쪽으로 생각

- 우선, 배경 설명을 하는 문장부터 알아두고 가자

As time goes by, modern society is becoming more specialized, competitive and globalized

comparing to the past. So we should develop ourselves in order to do something.

우리는 현대사회에 살기 때문에, 이 문장은 어디나 갖다 넣어도 된다. 만약 이유가 두 가지 이유

가 떠오르지 않는다면 하나의 이유에 대한 전제 형식으로 써도 좋을 듯 !!

현대 사회 경쟁 사회 → 생산성 높여야 되 (개인, 회사) / 돈 아껴서 R&D 에 투자(회사) /

예시, 현대 사회 사람들은 직업을 가지려면 대학을 꼭 다녀야 하는가?

In my opinion, I totally agree with the idea that modern citizens should go to the college in

order to get a job. There are two reasons.

First of all, modern society is becoming more specialized, competitive and globalized comparing

to the past so we should be more productive in order to survive in this endless competition

society. So we should develop a high degree of expertise and language skills from college.

Modern companies want to hire those who have a high degree of expertise and efficiency in

order to survive in the endless competition society.

Also, those people can predict market trend and understand economic situation more easily with

the help of their expertise. So they have an enormous advantage when it comes to get a job.

For these reasons, I firmly believe that we had better go to the college to boost our ability.

브레인 스토밍 시간을 단축 시켜놓으며, 몇 문장만 더 떠올리면 1분은 충분히 말할 수 있는 분량

이 된다.

다음은 대부분 상황에 잘 들어맞는 문장들 10가지 !!

① it allows me to relieve stress and alleviate tension.

In my case, it's a best way to let my stress go

For example, whenever I do something, I can feel fantastic, excited and pleasant.

So I can have a chance to lead a stress-free life with the help of the satisfaction from doing sth.

- 어떤 활동에 관한 질문이 나오면, 그 활동을 갑자기 사랑하는 습관 ㅋ

② it helps me extend my human network.

In my experience, there were always huge opportunities to meet somebody who has the some

interest with me. Since we have something in common, we can be real friends easily. So we can

learn many things from each other which can lead me to broad my sights.

- 사람과 접촉이 있는 활동이라면 망설이지 말고 이 예시를 쓰시길 !!

해외 출장 선호해? 일 끝나고 동료랑 놀꺼야? 봉사활동 좋아해? 멘토링 프로그램 선호해? 등등

③ it allows student to get a job easily.

Modern society is becoming more specialized, competitive and globalized comparing to the past

so we should be more productive in order to survive in this endless competition society. So we

should learn social skills such as cooperation and self-contol. And also, we can learn those things

in our physical classes doing physical activities such as soccer and baseball.

- 학생들 나오면 학생들 능률을 올리는 쪽으로 집중, 학교 활동 체육활동 / 음악활동 / 미술활동

들 다 학생들의 생산성 측면으로 초점을 맞춰라.

- 그리고 여기서 마법의 문장 하나

★ according to the news report I read a month ago, if students are well-relaxed, they can be

more energetic, creative and overall better at whatever they do. So schools should make them

relaxed by doing something. after all, students' productivity will improve automatically in relaxed

atmosphere.

- 왜 마법의 문장이냐면, 당신이 말하고 싶어하는 어떤 문장에건 간에 그를 뒷받침 하는 근거가

된다. 점수 채점에는 사실여부를 묻지 않는 다고 했다.

회사 분위기를 유연하게 해야 하나? – 유연하게 해야 생산성 는다는데?

회사에 캐쥬얼 옷 입는거 찬성 ? –캐주얼 하게 입으면 생산성 는다는데?

밤 vs 낮 어느게 일하기 좋아 ? 뉴스 보니깐 밤에 더 생산성이 좋다는데 ?

일 끝나고 동료랑 노는거 좋아? 동료랑 친해야 생산성 는다는데?

뉴스기사에 나왔다 하면 그만 !!

(여기서 첫번째 줄 read 는 과거이기 때문에 [리드]가 아니고 [래드]임) 이것만 탄탄히 익혀둬도

브레인스토밍 시간 절약 가능 !!

④ it helps us to save money and time

the company don't have to spend too much money and time because experienced workers

already have a wide range of experiences in work atmosphere. So, they can get used to new

workplace easily. Also, the company can invest those money in another section of business which

can lead them to earn a large sum of money.

- 돈과 시간 절약 이것도 최고

- 회사 문제라면 (경력직 vs 신입, 회사 이전 문제, 해외 공장 설립 등)

돈 아끼는 방향으로 접근 그리고 아낀 돈으로 다른 사업에 투자해서 돈 벌라

- 개인 문제라면 (콘서트홀 vs 집에서보기, 자전거 vs 차, 체육관 vs 집 등)

아낀 돈으로 생산성 향상에 투자 (책 사기, 컴퓨터 사기, 운동하기 등등)

생산성 향상에는 왜 투자해야 하지 ? ← 현대 글로벌 사회는 경쟁적으로 되니깐 (위에)

점점 많아지는 할말들 연결들 좋다 좋아 ~

⑤ technology allows me to do research on the internet conveniently.

Nowadays, only just clicking enables me to browse a wide range of information on the web

through smartphone and laptops. So, we don't have to go to the library which is located far away

where I live and try to find appropriate information for a while.

- 테크놀로지로 인해 편해진 것들. 장점을 쓰라 하면 Don't have to do 쓰는 게 최고.

뭔가 할 필요가 없어진 것은 지상 최대의 장점이지 !!

또한, 경쟁사회에 살아남기 위해서는 테크놀로지에 익숙해져야 하는 것도 어필 가능

⑥ old people allows young people to have practical assistance. Because they have a wide range

of experience, they can teach and guide young people. In my case, my senior employees in me

department taught me a lot of useful skills such as how to create the effective presentation, how

to deal with safely the machinery and how to socialize with my coworkers. Thanks to them, I was

able to get used to new workplace easily.

- 경험이 많은 사람에게 배울 수 있다. 그리고 저 위에 제시된 세가지 예는 달달 외워두면, 여기

외에도 뭔가 조언이 들어가는 문제에서는 다 써먹을 수 있다.

동료랑 잘 지내는 게 좋은가? → 물론 배울수 있어

Flexible time schedule 좋은가? → 아니, 그럼 동료 자주 못 봐서, 많이 못배워. 같은 시간표로 하

니깐 동료들 만날 기회도 늘고, 많은 조언 들을 수 있었어

⑦ people who are well-organized have good habits to succeed. Those habits such as arriving on

time, meeting deadlines and managing their schedule wisely can make them more productive

because they can deal with multiple tasks and consequently they can manage their time wisely. So

they are more mature and better equipped to succeed.

- 사람 성격에 대해 나오면 이렇게 접근 / 어떤 성격을 갖는 사람들은 이런 습관들을 가졌더라.

습관들은 이런게 있는데, 이건 결국 생산성 향상으로 연결 ! → 결국 성공 !

- 생산성 향상은 정말 어디서나 잘 쓰일 수 있는 황금 같은 키워드 !!

⑧ being satisfied with what they have allows them to stay healthy.

This is because they can lead a stress-free life. On the other hand, if they can't be satisfied, they

will be under high pressure in order to achieve demanding goals. But, those people who have a

high degree of stress tend to be less productive because there are huge stress-related diseases.

So it can be beginning of vicious circle.

- 개인관련 질문 : 스트레스 받는 쪽은 택하지 말길 / 스트레스는 병을 유발하고 생산성 하락

⑨ working alone is difficult to keep my concentration consistent.

In my experience, I'm easily distracted by the internet news and videos on the web when I'm

alone. After viewing those things, I find it difficult to get back to the concentration I lost. So I try

not to open web pages but it's definitely demanding !!

Also, when I'm alone, I can't stay to focus and accomplish my work on time. Instead, my efficiency

will get higher if I stay with my coworkers and see them working hard. Their endless hard working

always motives me.

- 혼자보다는 같이 하는게 짱짱맨 / flexible 시간표로 혼자 일하는거 싫다. 출장 가는 것보단 사무

실에서 동료들과 함께 하는게 생산성 좋다. 무조건 함께 하는 쪽으로 맞추는게 좋다. 그러면, 함

께하는 시간이 느니깐, 내 human network 도 다시 늘릴 수 있네 ^^

또, 하나 추가 / 팀워크의 중요성 언급 가능한 문장

Nowadays, a lot of works are being done through teamwork comparing to the past. So the

ability and frequency to collaborate is getting important than ever before.

⑩ making mentor program allows them to boost their productivity

They can feel like they are supported by the company managing mentor program. So they will

appreciate and they think the company will treat them well which can lead them to have good

feelings of trust and loyalty toward their employers. So their productivity will improve with the

help of their devotion the company. After all, profits of the company will ascend automatically

- 회사에서 직원들에게 약간 베푸는 것이라면 이 문장으로

(멘토 프로그램 / 야유회 / 능력 개발 프로그램 / 월급 상승 / 통근버스 제공 등등)

>> 총 정리 <<

회사 문제가 나온다면 / Cost 절감 과 직원 생산성에 초점을 맞추길

개인 문제가 나온다면 / 스트레스 절감과 생산성에 초점을 맞추길

환경 / 정부 문제가 나온다면 → 결국, 구성원의 스트레스 줄이거나, 생산성 높이는 방향으로 !!

대부분의 문제는 위의 10가지 문장들로 끼어넣을 수 있다. 하지만, 전혀 뜬금없는 질문이 나올 수

도 있으므로 준비하고, 그럴 때는 뉴스기사에서 봤는데 이렇게 시작하면서 스트레스와 생산성 쪽

으로 연결하면 쉽게 가능할 것입니다.

파트 1.

- ★큰 소리로 쩌렁쩌렁 읽기★ (못하겠다면 낮은 레벨에 만족하기!!)

- 발음 사전 찾아가며 혀 꼬아보기

- 연음 시도하기 !

- 25℃ = twenty five degrees Celcius / 25℉ = degrees Farenheit

파트 2 템플릿

Here is a picture taken at 장소 ( in 큰장소 (실내) / on a sunny day (바깥) )

What I can see first in this picture is ① numerous people who are doing sth.

② the man who is wearing the black coat.

And the man (woman / boy / girl ) on the left (right) in the middle is 개별동작 및 옷 상태

Next to / in front of them, I can also see + 부차대상

In the foreground / in the back ground / in the upside (downside) of the picture,

There is / are + 배경

The whole scene looks + 느낌형용사

(funny, interesting, tense up, happy, relaxed, serious, hot, peaceful 등..)

첫줄 : 실내일 경우 a meeting room in a building / a dining room in a house

밖일 경우 a park on a sunny day / a sidewalk on a cloudy day (대부분 맑은 날)

- 유용표현

★ 아무 토스교재 파트2 유용 표현은 많이 외워두기 ★

가족 : A family of three

단체 : A group of spectators / office workers / audiences / pedestrians / runners / musicians

장소 구석 : In the right (left) corner

옷 : the man is wearing / is dressed in / in black jumper.

부대상황 : With his legs (arms) crossed / his eyes closed

뭐라고 써져있는 것들 : plaque saying "CHICAGO" → 시카고라고 써져 있는 간판

Posters are saying "No more wars"

뒤에 창문있고, 블라인드 : In the background, there is a wide window with blinds drawn.

양쪽 다 : both side of the streets.

Many 보단 plenty of / numerous 사용하기

나무 있고, 잎이 초록색 : There are trees thick with leaves, leaves are greed.

파트3

템플릿이라고 하기에도 좀 그렇지만,

I usually do something because it's convenient, fun, comfortable, familiar, helpful, useful

빈도 : once / twice a week, Almost every day.

경험과 상품에 대한 특징을 물어보는 경우가 많다.

경험 : special occasion such as graduation day, birthday party and anniversaries.

~를 산적이 있냐? / ~를 한적이 있냐? (경험)→ 응, 특별한 날 때

어디서 : Hyundai department store which is located in my neighborhood.

Also it has a wide range of selections.

상품 : design, color, size, brand 등.

I bought good brand camera because it tent to have a good quality and have fantastic after-

service so if I encounter difficulties they are willing to help me right away. That's why I am totally

satisfied with the product made by company who has the good brand name.

이 틀을 갖춰놓고 단어만 쏙쏙 바꾸기

6번문제 마지막 : That's why I firmly believe that it's such a great idea to do sth.

It will negatively / positively affect sth.

파트 4.

It will be held at the meeting room 303 on third floor in the cityhall at 10 AM in HongKong on

Friday September 24th.

at + 작은장소 / 시간

on + 층, 날짜

in + 큰 장소

what time : it will begin at + 시작시간 / finish at + 종료시간

it will last for 6 hours from 9 am to 3 pm.

- 8번 문제 : No, you have a wrong information + 질문에 대한 올바른 정보 주기

- 9번 문제 : 대부분 점심 먹기 전 / 후 어떤 세션이 있느냐?

There will be three kinds of sessions after lunch.

First, you will be able to attend a session dealing with ~

Following that, you can join the session about ~

The last one cover ~

- 대부분 프로그램 시간표가 자주 등장한다 그에 관한 표현들

프로그램 : program, talk, session

참여가능 : you can attend / join / listen to