a wicked problem with perceptions

20
Using Quality to show the gap in our ability to be think and be human

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Page 1: A wicked problem with perceptions

Using Quality to show the gap in our ability to be think and be human

Page 2: A wicked problem with perceptions

We have no motivation to use the Accounting Systems ◦ Which is why they aren’t used

◦ We do strategic planning and finalize these agreements in the accounting system

We are generally working to reward those who earned the reward. ◦ Let’s look at the data to make sure the product manager earned the

reward

The person get’s a reward for all people in the state “if” each person signs up to be a member of the social network.

Either we want to build our nation on ethical behaviors ◦ or we want to take a back seat and let other nations lead the US

Page 3: A wicked problem with perceptions

Subjective Data Fact-Tax revenue

We must truly understand the data in order to source it from a correct source.

When a correct source is found, we must really know how it can be used.

In this example, populations are totaled. ◦ Each year summarized in to a total

isn’t the population Each year would show an increment

of the new growth

You typically would not show a total in population in sum Each year should be the current

TOTAL

Reward 40% of net sales

190 million

Page 4: A wicked problem with perceptions

• You just had a major increase in sales revenue according to the rewards reported.

• You should have a large employee tax payment ready for the employee tax burden

Your Sales Revenue Tax debt and Employee paid portion of Tax debt

Rely on the Accuracy of the Performance Reported in the Accounting Systems

Page 5: A wicked problem with perceptions

White Collar Crime or Economic Instability ◦ Your revenue is x

you pay 40% based on memberships = 190 million in California to agent

x1.

◦ You file taxes based on state population

there are 38 million people in California

What just happened? Epic Data showed a total which added each year from 2011 – 2013 (38 x

4=190)

Did you report your revenue based on X1 agents service which is running the

numbers in the same way?

◦ You are certainly not trying to be a criminal.

Page 6: A wicked problem with perceptions

Understanding taxable revenue and the use of sales forecast ◦ You claimed 190 million in revenue for the state

You only should have claimed 38 million for the state’

You owe or paid for 190 million and now your books are wrong

Why has the richness of the nation suddenly changed? ◦ We are not using the trusted source

◦ We know the numbers are just not right.

Something just doesn’t feel right.

We are paying rewards on virtual or subjective performance

Page 7: A wicked problem with perceptions

Using a source system and Facts to

base management decisions...an ISO

principle

Page 8: A wicked problem with perceptions

I’m not sure what the numbers are telling you in your company, let’s use the US Census data ◦ We know most companies are “all in” on Equality, then we might want to pass

this priority to your Human Resources Benefits and Workforce Development departments

◦ We know you have prioritized supporting getting our military to work Awesome-let’s check out the facts about the total population and our veteran’s

If we want to address the wicked problem of having a resilient economic world, we must ensure we find and build work for the people within each region. ◦ The equality problem isn’t just women and men, it’s an economic equality

problem, the color of our skin is a variable. Being poor should never be a conviction or life sentence

A poor person “has more to prove and far more chance of being loyal” these are survival skills

A poor person has far more chance of being adaptable and able to deal with difficult situations, it’s a life skill.

Page 9: A wicked problem with perceptions

More Women in the State Focus on Veteran Helps Men

0

2000000

4000000

6000000

8000000

10000000

12000000

Veterans Non Veteran

Males 980349 10827552

Females 98889 11687471

Po

pu

lati

on

Civilians to Veteran 18-64

13400000

13500000

13600000

13700000

13800000

13900000

14000000

14100000

14200000

14300000

Male Female

Total Population 13680413 14214354

Nu

mb

er o

f P

erso

ns

ove

r ag

e 18

Total Population by Sex

• We can quantify and qualify social responsibility contributions from private sector to

target population

Page 10: A wicked problem with perceptions

Innovation In Recruiting Using data with Wisdom

We have more women than

men in California ◦ Women are not equally

represented in the workforce nor

leadership roles

Referral programs are the

more likely path to employment

in big companies ◦ Men will refer men

Veterans focus will bring in

more men while helping our

military ◦ Resources are used for veterans

If we try something new and

innovative ◦ Something that could also

measure our leadership

effectiveness

We could have benefits in all our

targets.

Page 11: A wicked problem with perceptions

The majority has become the minority

What could happen to our economy?

Page 12: A wicked problem with perceptions

Economic health and risk are closely linked to the availability

and quality of education ◦ We know 57 million children are not educated or have a low quality

education experience.

◦ These are debt without any contribution to income

In more than one part of the debt

we need to house them, feed them, treat them, jail them and bury them.

It’s just ignorance when we don’t educate them and hire them

We are shooting ourselves in the foot.

CONTINUOUS IMPROVEMENT

The other countries are combatting

educated adults who are not being hired

Page 13: A wicked problem with perceptions

We know the NCLB populations in the State are any variation of the known minorities Hispanic, African and American Indian in all states. ◦ We can assume these are the left behind who have no education

◦ We can assume no employer = no taxable income

◦ We can assume debt or cost without benefits to budget income

0100000020000003000000400000050000006000000700000080000009000000

10000000

AfricanAmerican

AmericanIndian

Asian Islander some other Two or MoreRaces

AnyHispanic or

Latino

Population 1680065 215755 3914815 107501 3326510 844300 9255440

Po

pu

lati

on

ove

r 18

California’s Total Population by Race Error Margin +/-

African 4+

Native 3+

Asian 5+

Islander 1+

Other 26+

2 or more 12+

Hispanic 1+

In thousand(s)

Page 14: A wicked problem with perceptions

the kids being left behind because they

are poor or live in the wrong zip code

Page 15: A wicked problem with perceptions

Two Girls – Left Behind One Boy – Left Behind

Lozano, Raquel ◦ CCS State Champion Wrestling 1st place

Raquel Lozano

Advanced Placement in all subjects

She wanted to go to SJSU

Her administration office chose who

was scheduled to take the SAT’s.

Works at Panda Express she just got a .25

cent raise

Lozano, Rechelle ◦ Class Vice President and Cheerleader

Advanced Placement in all subjects

Rechelle was hired at IBM one summer

but the surgery for her thyroid condition

prevented her from working

Lozano, Joe

◦ Engineering 101 Sophomore year

Grade A

◦ JV Captain Football

2 years

◦ 7th grade District Science Fair winner

8th grade Science – grade F-

The education system has no such

grade

◦ He starts his job at Great America next

week

He cant get his diploma as promised because

he needs elective (non core) credits.

Page 16: A wicked problem with perceptions

Are we using subjective sources again? ◦ Are we measuring what we want to avoid certain populations?

◦ Are we modeling the behaviors of our culture?

Does it make sense to say we have no local talent? ◦ You can employ them or pay higher taxes to keep them in poverty.

Page 17: A wicked problem with perceptions

When you want a secret weapon, contact

Lisa Martinez

408.638.9016

Page 18: A wicked problem with perceptions

The Risk Potential Benefits

Current Culture ◦ You really need to understand your

workforce and culture

www.playprelude.com

Women are far more likely to

be bullied by peers or bosses ◦ www.workplacebullying.com

If you have no health and safety focus

in the diversity program-you are

missing this part of the reason we

have fewer women.

Consider Wisdom as a Service ◦ We can develop some pretty

creative ways for you to accelerate

a workforce service to build a

workforce of the future.

◦ An emotional intelligence game

where badges can be earned

www.PlayPrelude.com

use the game to build awesome

teams for virtual mentoring

Page 19: A wicked problem with perceptions

Improvement Targets Ent. Debt or Social Benefits

Local

Improving Diversity

and Equality

Education for all to improve

the middle class

Improve Response to Crisis

World Wide

Human Rights

Poverty Eradication

Education

Page 20: A wicked problem with perceptions