Welcome to ADLT 610

Class 1August 29, 2011

Agenda Introductions

Overview of the Course and Requirements

Dusting off your blog accounts / logging onto the class wiki

An Introduction to Process Consulting

Phases of consulting

Consulting roles

Introduction to Process Consultation

Decide on topic facilitation dates

Decide on consulting project pairs

Course Requirements Attendance / Engagement – 10 points Reflective Practice (on your blog)- 20 points Textbook topic presentations -20 points Who is the Client? – 5 points Consulting Project - 50 points

Contracting Memo (on wiki- 5 points, shared)

Analysis of Discovery phase (on wiki – 10 points, shared)

Assessment of the feedback meeting (on wiki – 10 points,

shared)

Learning Integration Paper (hard copy, APA format, 25 points

– individual)

Phases of Consulting

Peter Block:

1. Entry, contracting

2. Discovery, dialogue

3. Feedback, decision to act

4. Engagement, implementation

5. Extension, recycle, terminate

The client shares a presenting problem

The technical or business problem

How the problem is being

managed

A Clear and Simple Understanding of What is Happening

Redefine the Problem

Recommendations

Block’s assumptions about consultant’s goals

Establish a collaborative relationship

Solve problems so that they stay solved

Ensure that attention is given to both technical problem and relationships

Secondary goal: Develop client commitment

Roles of Consultants

Expert

Pair of hands

Collaborative

What is process consultation (Schein)?

“Philosophy about and attitude toward the

process of helping individuals, groups,

organizations, and communities.” (p. 1)

Key philosophy: One can only help a human

system to help itself.

Emphasis on process – how things are done is

as important or more important than what is

done

Negotiating Expectations about Participation