agile animal farm london 2015
TRANSCRIPT
AGILE ANIMAL FARMUNDERSTANDING AGILE BEHAVIOUR
L O N D O N - D E C 2 0 1 5
FACILITATIONORGANISATIONAL DEVELOPMENT
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LEAN AGILE COACH
CO-CREATOR #PLAY14
CO-CREATOR AGILE4HR
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@ELPEDROMAJOR
Pierre E. Neis
AGILE ANIMAL FARM 3
AGILE ANIMAL FARM
SOME REFERENCES
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LET’S START WITH A METAPHOR
BASED ON MARIO MOREIRA’S WORK
H T T P : / / C M F O R A G I L E . B L O G S P O T. F R / 2 0 1 1 / 0 8 / A G I L E - A N I M A L - FA R M . H T M L
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THAT’S HOW I STARTED WITH AGILE
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IMPACT OF THIS METAPHOR
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ONLY CHICKEN GIVES THEIR EGGS
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PIGS HAVE TO PUT THEIR FLESH ON THE TABLE
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WE HAVE A GAME!
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PERSONAS & BEHAVIOURS
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AGILE ANIMAL FARM
PIGS
▸ They are involved, engaged to the project. In Scrum, it’s the purpose of the Scrum Team (Delivery Team, Scrum Master and Product Owner).
▸ They are committed to the work. They are working in a pigpen with other pigs who love their work.
▸ When Agility is well set, they are all willing to put they « flesh-on-the-set » each day because they feel ownership of the work.
▸ They are assertive and accountable for the success of the project and have a majority (if not all) of their performance goals linked directly to the success of the project and their specific Agile team.
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AGILE ANIMAL FARM
EXAMPLE OF « PIGS »
▸ These are passionate people, engaged in their work
ENGAGED
DENMARKMALTA
PORTUGALSPAIN
UKICELANDIRELANDNORWAYSWEDEN
SWITZERLANDGERMANYSLOVENIA
AUSTRIAITALY
LUXEMBOURGBELGIUMFINLANDFRANCE
NETHERLANDS
0 20 40 60 80
ACCORDING TO THE GALLUP REPORT 2013 ON GLOBAL PERSONAL ENGAGEMENT
WORLD BEST 30%
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AGILE ANIMAL FARM
CHICKEN
▸ They come and go on the project.
▸ While chickens are mostly helpful, because they are contributing their eggs, they don’t always understand the full context because they are not a dedicated team member.
▸ So occasionally they may accidentally contribute a rotten egg.
▸ They are not accountable for the success of the project, although they may have a small portion of their performance goals linked to the success of the project.
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AGILE ANIMAL FARM
EXAMPLE OF « CHICKEN »
▸ a customer is usually seen as a chicken bringing requirements, budget (time & money), users, etc…
▸ user is also a chicken, he gives feedback.
▸ management is also a chicken bringing the environment, the structure, the organisation where pigs can evolve and create value
▸ typically others: experts, PMO, trainers, providers…
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AGILE ANIMAL FARM
FOXES
▸ They like to stealthily move into and through the team seeing who has certain skills and ideas.
▸ Then they like to steal not only resources (Agile team members) for their own teams, but they also steal ideas.
▸ They are not necessarily negative, because they are often so quiet in their manipulative work.
▸ They are dedicated to their own success.
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AGILE ANIMAL FARM
EXAMPLE OF « FOXES »
▸ a manager asking a pig to estimate a project outside of pigs engagement. Here the manager is « stealing » resources and budget of the running project of the pig aka « impediments ».
▸ all impediments are « Foxes »…
▸ Contract Managers, Cost Killers, Resource Managers, Interim Managers are often Foxes because of focusing on details
▸ the « do-you-have-just-5-minutes » is the most usual
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AGILE ANIMAL FARM
SEAGULLS
▸ They like to fly around the project and not really contribute in any manner.
▸ They enjoy “talking” (mostly hearing themselves speak) and pretend they are adding value, but they are only annoying the pigs (Agile team members).
▸ Often, they like to swoop in so it can look like they are involved (and they’ll tell others this).
▸ They are often quite negative, squawk a lot in a “know it all” manner, and often poop on people and their ideas.
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AGILE ANIMAL FARM
EXAMPLE OF « SEAGULLS »
▸ coaches and consultants are often seen as Seagulls
▸ experts are definitively Seagulls if they just tell and judge
▸ evangelists, Technology Consultants….
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AGILE ANIMAL FARM
RATS
▸ They are deceiver types who will use the trust of the team to gain insight into topics so they can then “rat” on what is going on to others.
▸ Often on Agile teams, they are really deceivers because they are really anti-Agile or just plain negative people.
▸ They often know the decisions that are made based on certain contexts that the team is in, but will twist the truth in order to bring the project down.
▸ It is important to identify these deceivers as quickly as possible and get them off the team.
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AGILE ANIMAL FARM
EXAMPLE OF « RATS »
▸ business people willing to get their stuff done before other business people
▸ In large organisation, some Product Owners are « rats » when they are provided form a different tiers than the pigs.
▸ Some Agile coaches using the power of their image for politics
▸ all kind of people unable to manage power for the group and sliding in personal interest
▸ …
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AGILE ANIMAL FARM
CATS
▸ They are a lazy type on an Agile team that really do not pitch in but instead like to sleep instead.
▸ They are almost purposefully not assertive, have been used to just “getting by” on projects for years, and are not really interested in feeling ownership of the work.
▸ They typically neither positive nor negative and simply like to be left alone.
▸ The other team members will begin to notice this behaviour and realise they are not really interested in becoming part of the team.
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AGILE ANIMAL FARM
EXAMPLE OF « CATS »
▸ typically someone established in the organisation since a long time
▸ this is the purpose of « poor consulting », keeping the place as long it’s possible and only focus on how much to charge and not the value to deliver
▸ laggards (ex. Crossing the Chasm model)
▸ …
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AGILE ANIMAL FARM
BULLS
▸ They are command-and-control types who think they can continue to tell their folks what to do even though they are dedicated to their Agile teams.
▸ Sometimes referred to as bullies, they charge right into the team and attempt to direct them to their own work and often deviate the team from building product functionality.
▸ Typically, they are not interested in the Agile mindset because they see it as a challenge to their authority (technical or managerial) or don’t really understand or care about the business benefits of Agile, but instead want to maintain their own status.
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AGILE ANIMAL FARM
EXAMPLE OF « BULLS »
▸ this is the standard of « Mediterranean » management style
▸ listen to « Daddy »
▸ don’t think, action, apply the process
▸ some Agile coaches and trainers are acting badly that way
▸ a lot of people are waiting for this kind of behaviour because their DNA has been programmed for this since centuries
▸ Masters & servants/slaves
▸ they are people to think and people to execute
▸ etc…
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AGILE ANIMAL FARM
SHEPHERD DOG
▸ And finally no farm is complete without the Shepherd Dog.
▸ However, on an Agile farm, it cannot be just any Shepherd Dog but instead a benevolent Shepherd Dog who is good to his animals and ensure the animals have what they need to grow and prosper.
▸ The Agile Animal Shepherd Dog encourages, inspires, and allows for team autonomy and self organisation.
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AGILE ANIMAL FARM
EXAMPLE OF « SHEPHERD DOG »
▸ this is the purpose of an agile coach
▸ a lot of people can play the « Shepherd Dog » in an organisation but this has never be fake!
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LET’S TRY A GAME!
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DEBRIEFING & CLOSING
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DEBRIEFING AND CLOSING
RULES OF THE GAME - ROUND 1
▸ let’s make 3 teams
▸ each team seats around a table
▸ come to each team member with « animals » cards and ask to choose an animal to play
▸ during 5 minutes, each team has to draw a landscape with 5 flowers in different colours.
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DEBRIEFING AND CLOSING
… WHAT HAPPENED AFTER 5 MINUTES ?
▸ According to the « animal » played, you will have a result or not.
▸ For Round 1, you had to identify who played what animal.
TEAMMATES
T RY T O D I S C O V E R
CHECK
T H E R E S U LT S
DISCUSS
F I N D I N G S
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DEBRIEFING AND CLOSING
RULES OF THE GAME - ROUND 2
▸ Let’s keep the 3 teams
▸ Each team seats around a table
▸ Come to each team member with « animals » cards and assign a « role » to each of them.
▸ Try to have Team 1(Bulls, Seagulls and Chicken); Team 2 (Rats, Cats and Foxes); Team 3 (Pigs and Shepherd Dog)
▸ During 5 minutes, each team has to draw a landscape with 5 flowers in different colours.
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DEBRIEFING AND CLOSING
… WHAT HAPPENED AFTER 5 MINUTES ?
▸ from each team, team members tried to identify who played what animal
▸ we analysed the outcome of the round
▸ we tried to figure patterns out from each team behaviour
▸ Team 3 produced a great landscape
▸ Team 2 produced…. nothing
▸ Team 1 produced … nothing
TEAMMATES
T RY T O D I S C O V E R
CHECK
T H E R E S U LT S
DISCUSS
F I N D I N G S
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DEBRIEFING AND CLOSING
RULES OF THE GAME - ROUND 3
▸ Make 1 big team
▸ Come to each team member with « animals » cards and assign a « role » to each of them
▸ During 5 minutes, the big team has to draw or make a landscape with 5 flowers in different colours
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DEBRIEFING AND CLOSING
… WHAT HAPPENED AFTER 5 MINUTES ?
▸ from each team, team members tried to identify who played what animal
▸ we analysed the outcome of the round
▸ we tried to figure patterns out from each team behaviour
▸ all the behaviours have been amplified and stress has emerged
▸ we discovered that all « animal behaviours » have been amplified in a large team and it was complicated to keep permanently a « pig » position.
TEAMMATES
T RY T O D I S C O V E R
CHECK
T H E R E S U LT S
DISCUSS
F I N D I N G S
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DEBRIEFING AND CLOSING
WE DISCOVERED THAT…
▸ Large group are regressing the engagement.
▸ Some people were « cats » just because they were not enough extravert.
▸ Large groups are amplifying the « bad » behaviours just because of the density and it leads to wrong interpretation.
▸ This big team performed well but only a very small part of the team mates had enough space to create « value ».
▸ It was a short demonstration on team performance: 30 people do not perform better than 5.
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… FOR WHAT IS IT GOOD FOR ?
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USING POSTERS IN RETROSPECTIVE FOR FUN TO UNDERSTAND HOW WE WERE TOGETHER AND WITH OTHERS
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AGILE ANIMAL FARM
WE HAVE ALL THESE ANIMALS INSIDE US…
DON’T FIGHT AGAINST… DISCOVER WHEN AND IN WHAT CONDITIONS YOU USED TO BE THIS ANIMAL… THEN IMPROVE YOURSELF ACCORDINGLY
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AGILE ANIMAL FARM
USING CARDS IN RETROSPECTIVE▸ sometimes being « nice and gentle » is making people more angry
because they do not have the possibility to express their emotions.
▸ here you can make a « private » team retrospective with closed doors. Give all team members a set of Animal-Farm—Cards and each team member can now give a card to his/her team mate or coach to express the feeling (animal) and the circumstance.
▸ Ex. Pierre, I give you the « bull » because 2 days ago you pushed me to attend the daily meeting and I had an email to answer…
▸ Ex. Team, I give us the « bull » because at last Grooming session we treated our Infrastructure Provider very badly.
▸ etc…
▸ Attention: no report, no notes, no comments on this.
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… HOW TO BUILD A PIGPEN ?
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AGILE ANIMAL FARM
ORGANISATIONAL DEVELOPMENT: « HOW TO BUILT A PIGPEN »
▸ I mentioned during the session how I use this game in organisational development.
▸ How to built a pigpen is a very strong and complicated purpose but isn’t the ambition of agile?
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CROSSING THE CHASM 45
pigs & the rest pigs & chicken only pigs we didn’t see
the fox comingonly rats, the pigs have left
TECHIES VISIONARIES PRAGMATISTS CONSERVATIVES SKEPTICS
start
THE CHASM
BOWLING ALLEY
TORNADO MAIN STREET
S O U R C E : T H E I N N O VAT I V E M A N A G E R
FOR THE FUN, I « HACKED » THE CROSSING THE CHASM CHART
DECLINE OF AGILE
PERSEVERE
QUESTIONS?
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AGILE ANIMAL FARM
COACH | TRAINER
▸ Pierre E. Neis
▸ Senior Lean Agile Coach Product Development & Operational Excellence: Finance, Government, E-commerce, Global Structures, Offshore.
▸ Specialist in Organisational Development and Agile Deployment
▸ Scrum Coach & Trainer, Lean Kanban Coach
▸ References: SAP UK, AXA Global, Kingfisher Global, GDF Suez, atHome Group, Touring Assurances, Euroclear, ERDF, Capgemini, Cloudwatt, CNRS, LaPoste Innovation, rueducommerce.com , Invivo, LesFurets.com, CICR,
▸ Offices: Luxembourg, Paris, London, Brussels, Geneva, Beirut
▸Mob. +352 661 727 867
▸@elpedromajor
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thanks !